Lush

Just got back from purchasing my 18 year old sons girlfriends birthday gift, what wonderful service! Victoria helped me pick out the best stuff and then Amber wrapped it in the cutest scarf! They listened to my tears of a single mom soon to send her only child off to college soon, an absolutely wonderful environment! They all were sensitive, professional and very warm! And of course, the products are fabulous!

I am giving this review one star because I enjoy lush products and this lush location is spacious compared to some others I’ve visited.
Otherwise I would given this lush location zero stars. Reasons being are that this location rarely has what I come for. I have visited this location several times and they always seem to be out of fresh face masks and/​or facial cleansers. Second reason is a disrespectful staff member. My boyfriend and I came in and were the only customers in the shop. The staff member only engaged conversation with my boyfriend as we were browsing products. At some point she even said, «not you! him.» when offering some product. Thoroughly annoyed by this staff member and by the lack of inventory we left.
Need less to say, we do Not plan on coming back to this location.

Stopped in looking for something for my sister-​in-​law, had no idea what I was getting into. I wasn’t sure if this soap was food or soap! Luckily a sales person helped me out. Ended up with awesome gifts for my Brother, Sister-​in-​law, and niece!

Heard good things about their products.
Decided to check them out
First of all I had to go up to someone & ask for help.
I decided on a face mask, toner & cream.
I noticed when I got him the mask expires in December. There’s no way I’m getting through the whole jar by then.
Anyway, After I said that’s all I want the girl kept trying to pressure me to buy more of their products… how annoying. I said, no thank you repeatedly. Wish I could remember her name. She was a thin white girl with red hair if that helps. Lol This stuff isn’t cheap. It didn’t really do much to my skin & it’s been a month. I would not come back to repurchase anything.

LUSH is great on the cruelty free, all natural, & hand made product front. I love the whole stores presentation, it’s clean, organized and smells absolutely scrumptious!!! I want to taste everything, even though nothing is intended to be edible, lol.
And the girls are always ready to help. I have to agree, the up sell is strong at this establishment. I personally don’t feel pressured, but that’s because I’m focused. Although, I can understand how some people would feel totally pressured to buy a whole bunch of products they didn’t initially go in for. The sales associates differ in technique. There’s the usual gals that attend me and they know exactly how to effectively be assisting without giving that, «desperate commission spew».
I personally am completely addicted to their hair care products. I love the following products with complete buying loyalty:
REHAB shampoo
AMERICAN CREAM hair conditioner
RETREND hair conditioner
HAPPY HIPPY shower gel
COMFORTER moisturizing shower gel
ROSE JAM shower gel
These are my mainstay products for grooming & I highly recommend them all. My hair literally has changed in texture and luster since I’ve been religiously using these fresh handmade cosmetics. Give your hair some love and get over to LUSH. You shan’t be disappointed. Peace. :D

I came in wanting another Mask of Magnaminty and walked out with Brazened Honey and Ocean Salt scrub, and samples of Coal face, a black face wash and Enzymion, which is a moisturizer with skin mattifying properties. I am so happy. Cassandra was extremely friendly and asked me what I felt were my problem areas with my skin, and let me try a bunch of different things that would help combat my problems. She was so helpful and offered many suggestions from my face to my body and I am so so so satisfied with my visit!
When we were leaving (it was my boyfriend and I) Cassandra stopped us at the massage bars and told us that it would be a great «couple bonding» type activity. LOOOOOL she’s a great salesperson and to be quite honest, I WANT THAT MASSAGE BAR so great job Cassandra, definitely coming back :)

I love the selection of cruelty free and vegan products, I’ve never used anything from here that I didn’t like, but every time I go in I feel like I’m in a high pressure sales situation! They don’t accept no for an answer and don’t take a hint that you’d like to shop without assistance. Some people just like to shop alone! I go in and spend about $ 200 at a time so I really feel like there’s no reason to upsell someone who is making a large purchase already. I do like that the staff is knowledgeable about the products, and I love how the store smells. But I avoid it unless I absolutely NEED something since I hate being bombarded every time I visit.

I love lush products. I usually come in knowing exactly what I want, get it and get out.
I’ve had multiple bad experiences at this store. I find the store itself to be cramped and disorganized. The sales associates are more pushy than they are informative which is something I’m not used to at Lush stores.
This last time I visited the store I went with a friend. She needed to get a face wash which she wanted in the small size. The sales rep told her they didn’t have the small size and was told they couldn’t condense the bigger one into the small container for her. She then saw a sales associate do this for someone else before leaving the store. She ended up paying $ 10 more for the bigger size for a product she knows will expire before she can use it all.
I went in for the sole purpose of turning in my empty lush pods to get a free mask. It wasn’t until I left the store that I realized that I was charged for my free mask. Also as the sales associate was ringing me up she asked if I wanted a tin to hold my shampoo bar. Her words were «can I get you a tin to keep your shampoo bar fresh? There’s a round one and an oval one they are the same price» I took that to mean the tin was included in the price of the shampoo bar. Later to find out it was $ 4.00. Sure I should have asked her to be more specific but it all happened so fast and I was out the door before I could add it up in my head.
Anyways, this is officially my least favorite Lush location.

I really enjoy Lush’s products, they’re all natural and smell delicious! I even use the lavender bath bomb with my daughter in the bath tub! The avocado bomb and the dragon egg are my favorites, Instant points are scored with the wife if you bring her home something from this place!

I went into the UTC Lush store looking for solid perfume and shampoo for myself, and a birthday gift for someone.
All the associates were so sweet, friendly and helpful, especially Jackie who helped me the most.
I tried and sniffed a ton of different products, bought everything I was looking for.
I love Lush products and I love the fact that they do not test on animals.
Going to this store is a very pleasant experience, wanted to thank everyone who works there!

I frequent this Lush establishment often and the employees are always welcoming. The products may be a bit pricey, but they actually work for what you’re looking for.
If you have no idea what to purchase, a sales associate will guide you how to use the product and will actually give you a sample to try. Who does that anymore? :) Lush will let you try sample soaps, facial cleansers, hair products, body conditioners, etc. There are a few products that cannot be sampled and a Lush sales associate will let you know.
The sales associates I have worked with and always remember me are Jackie, Stephanie, Isabella, Maddie and Katrina. They all take the time to help out and no pressure to buy anything. I love that they will make suggestions if there is something you initially came in for and its OUT! One day I specially came in for the cleanser Dark Angels and it was out. A suggestion to try Coal Face as my cleanser was an awesome decision. I enjoy Coal Face so much more than Dark Angels.
The products are all natural and very safe for anyone to use. I highly recommend this location as its bigger than the one in Fashion Valley.

I ADORE LUSH! I AM OBSESSED WITH LUSH! I AM INFATUATED WITH LUSH!
The smell is what lured me in for my first Lush store experience and I’ve been addicted ever since. I cannot imagine my life without Lush. The products are so pure and simply amazing. Even though they seem pricey at first, they last a loooong time and the ingredients are sooooo much better for you. Not to mention they Fight Animal Testing! I personally use: Karma shampoo, Veganese conditioner, Happy Hippy body wash, Ocean Salt body/​face scrub, Teo deodorant, Karma solid perfume, Feeling Secure eye liner, It Started with a Kiss lip balm, T for Toes foot powder, CaCa Noir hair dye, various bath bombs, numerous soaps, and No Drought dry shampoo.
It would take a truly awful experience to make me give them anything less than 5 stars, but even so, this location never disappoints! I love how spacious the store is and the selection is fantastic. The customer service is not bad at the UTC store. The girls are nice and usually helpful. For those writing 1-​star reviews, I think you need to consider the fact that we create our own experiences. If you go in there with a smile on your face, the staff will reciprocate a smile. If you go in there with a chip on your shoulder, you will probably be treated as such. I really think this philosophy holds true wherever you go!

Lush is always my fav for skin care, but a lot of time when I go to the fashion valley mall its far too busy. But with this one I got all the attention I needed from the employees.
Aaron was extremely helpful and very patient. It’s so great to find someone friendly and knowledgeable in the store. Since he made my experience in the store A++ I will definitely be coming back

I love Lush. If I was ballin’ I’d buy the whole freakin’ store. I don’t come in often because it is pretty expensive and their products last a really long time but I was buying gifts for my friend’s birthday. At first it’s kind of overwhelming with how attentive the sales associates are, but never to the point where it’s annoying. Plus when I’m shopping for something specific I’d rather have someone there by my side to help me find exactly what I’m looking for.
Maddy was extremely friendly and helped me pick out a few things for my friend. She asked me very specific questions about my friend and guided me through every product that she would be interested in. All of the lush employees also let you try on their products or demonstrate how to use them before you purchase! Very cool.
My personal faves are the Angels on Bare Skin face wash and It’s Raining Men body wash (smells like heaven)
Awesome hand-​made products and wonderful service at this location!

When you first walk into this store it smells absolutely delicious. Can you tell I am a foodie???
In all honesty, yes the items here are a bit pricey; however these items are made with wholesome ingredients and there are made for your body’s care. Now let’s be honest, we live in America and anything good for your health is going to cost you… it is just how the coin rolls.
Props… Stephanie, you rock! Not only did you help with what I was looking for, you gave me advice for my mom’s skin. You took your time and explained the regiment of skin care. You also took time to get items that were prepared especially for my sensitive skin. I know people say that they will be back… But like Arnie says in Terminator I will be back to buy the ultra-​blend (since I use heavy black eyeliner) and breathe of fresh air… and maybe toothy tabs. Also because of your advice I will be able to visit the Ann Arbor store with my mom and tell her the products you referred. She is super excited! I love my soap and moisturizer, and yes I used them this morning! I will be back soon. Stephanie has a real feel for people and she was very honest with the items that will help my skin and my face type. After I stressed my concerns, she was able to calculate the accurate items. For my face, I am not oily or dry, however it is sensitive and I sometimes suffer with mild breakouts that scar. She was able to find Fresh Farmacy and Imperialis, a moisturizer.
Thank you for all your help last night… LUSH

I like Lush. I like Lush especially since their I Love Juicy shampoo is only one I’ve used that doesn’t freak my hair out with getting oily faster. I normally go to the one in Fashion Valley since it’s closer to where I live, but since I was in the area with my Sister and I was out, I needed to get a new bottle.
I came here to purchase that «I Love Juicy» Shampoo and the shampoo alone. So this trip should’ve been a quick one. I grabbed my item and went to the register. But instead the girl at the register was really adamant about upselling. She asked me if I wanted the larger size, and I replied, «No, just the Shampoo for me please.» But then she started asking me more questions; if I wanted the conditioner, if I wanted to sign up for the newsletter, buy this, buy that, or join this program. Didn’t she hear me when I said, «Just the shampoo?» I just let it go since this isn’t the Lush I normally go to, but I was annoyed.
When my Sister and I were leaving, I was telling her that the Associate was being a little annoying with the upselling, and she told me that she was getting annoyed at Lush too! My Sister was buying the Fresh Pharmacy Soap and requested $ 5 worth. The Associate charged her for $ 7 worth! The hell? It’s like both Associates weren’t listening to the customers. I’ll just stick to the Lush in Fashion Valley.

I love Lush! They don’t do animal testing on their products, and you can find vegetarian as well as vegan products from their line. The products smell amazing! My first visit to this store was during the summer. I bought quite a few items, and they’ve lasted me for a good four months.
Excellent service! Maddy helped me during my visit. I sort of felt like I got a mini «spa day» experience. She applied an exfoliating scrub to my forearm and massaged moisturizing cream into my skin afterwards. I’m all about massages! She took her time with it, and explained the different ingredients, how to use the product, and the benefits of the product. Super soothing and relaxing.
I had a lot of questions, since it was my first time ever at a Lush store. Maddy was super patient and helpful, not to mention super knowledgeable about the products. I didn’t feel crazy pressure to buy anything. I just loved the whole experience and what I learned about the company and the fresh handmade products that they offer.
Ooh, and my favorite thing was moisturizer that you use in the shower. Your skin soaks it up and then you wash it off. When you get out of the shower, you don’t have to apply any lotions. Your skin is good to go! Perfect for me because I’m a pole dancer and can’t wear lotions. (It makes doing pole tricks way too slippery and dangerous.) I still want my skin to look nice and supple, however, so the in-​shower moisturizer was an awesome find!

I am a lushie. A die-​hard lushie.
Unlike my sister, I am not a makeup person. At most I’ll wear lipstick, but I don’t like putting stuff on my face. When it comes to soaps, lotions, and spa treatments, however, I get weak to my knees. Especially if the stuff makes me smell good. Here comes Lush.
I cannot go in here without getting anything. The moment you walk in the door, you are overcome with the smell of fruity bath bars and lotions. And there are tons of products to test out before you buy (which I would recommend since this stuff is kinda pricey). And the people who work here are so nice.
Most people get the bath stuff like the bath bombs and bubble bars. I really recommend getting the massage bars and body butters. Both are incredibly hydrating; I love how soft my skin feels after I apply either one of these onto my skin. And I prefer the bath melts over the bombs, although Phoenix Rising ranks high in my book.
Anyway, this particular place is small, but I like this place better than the Fashion Valley and Escondido locations because I don’t always feel pressured to buy stuff I don’t need. I know what I like and I will buy what I like. The salesgirls offer their opinions, but thankfully they don’t push products in my face.

This store is much much MUCH better than the Fashion Valley location. Unless you want to be relentlessly harassed into trying and purchasing products, you should avoid the Fashion Valley Lush location and shop here instead.
Not only is this store quite a bit bigger, it is not overstaffed with obnoxious sales associates. I was able to leisurely browse the store and only after I’d made a loop and applied a confused look to my face did an associate come over and ask if she could help. I wasn’t followed around the store, immediately approached by multiple sales people, or eyeball molested from across the store. I was actually able to relax and shop. What a concept! *side-​eyes Fashion Valley Lush*
The sales associate asked if I wanted to see their new products and when I respectfully declined, she respectfully and sweetly said «OK» and we headed for the cash register.
I’m more convinced than ever that Lush Fashion Valley has major management and staffing issues. Lush UTC is much more comfortable for shopping. I will continue to visit this location for any future Lush purchases. Let’s just hope they don’t get as pushy as the other location.

I’m one of those people who have to deal with adult acne (yes, even after taking Accutane during my teen years), so after trying several products as a teenager, I discovered Lush in my early 20s and never looked back.
Herbalism and Dark Angels are hands down the best cleansers ever for acne prone skin. I’ve had great skin since then, though now I should worry about aging so maybe Lush has something that’s for adult acne and anti-​aging. Anyway, I also loved Fresh Farmacy at one point when I was pregnant but I find that it’s too delicate to do much for my skin now.
Anyway, I used to have to order online in my early 20s or go to SF for Lush products. Then I had to go to the one in Calabasas, until they opened one in Escondido. Now, I’m even more excited because this location opened up! It’s right by my work! Now, if they would open up in Temecula, I’d be in heaven!
The ladies here are great, very helpful and you get to spend hours playing with products. My husband got me some of the shampoo bars from here. Also tons of fun to use. Lip scrubs? They got them here! Seriously, this is a lot more fun to play with than at Sephora, because you know that it’s not animal tested, homemade cosmetics and it’s good for your skin, hair, etc. You can’t beat that!
I’m so glad to see Lush do so well in the states, keep it up!