RePlanet Recycling

This location is open until 4:30pm, but for the past 2 Saturdays I was turned away because the new employee shut down the weighing machine early, stating his boss makes him do that. My previous 5 star review was when they had an employee there by the name of Remy, but now they have a new guy who is not as customer service oriented.
I called RePlanet and said if they are going to close down their weighing machines prior to 4:30pm, they should have a sign that says that, but Lacey, the customer service rep, explained the rep working the recycling center is supposed to accept customers up through 4:30pm, but not past it. I was there at 4:25pm last weekend and because I was turned away I came at 4:20pm this time — but still no service due to the weighing machines being turned off. Lacey said she’d have the manager to the center call me and he called within a few hours, but now we’re just playing phone tag. I will provide an update after we speak.
In the meantime, Lacey gave me the address of another center behind the Vons on Black Mountain Road that is open on Sundays so I could finally offload my recyclables today.

Great place w/​great customer service