Roth Kenneth J MD

Let me begin by saying the in office staff were pleasant, and although there were minor issues I found them to remain helpful and thus had no complains warranting a negative review. (I cannot review Dr. Roth personally either, as I met with a physicians assistant, who was quite nice) However, the poor response and service received after hours does warrant acknowledgment. After an appointment on Friday (where I was prescribed 3 medications) I requested the written scripts and was informed they had already been called into my pharmacy. When I attempted to have them filled they had not been received. I attempted to contact the office multiple times… In order to remedy this issue
(1^st attempt) I was placed on hold for 25 – 30 minutes before being told the operator could not hear me, however he responded to all of my statements in the following manner, after many back and forth… ME: «how is it you are answering me after I speak if you can’t hear me» O: «I’m not answering you» ME: «you just did again, how can you answer me If you don’t know what I’m saying?» O: «I’m not answering you, your muffled so I can’t hear what your saying» ME: «you just answered me again» O: «no I didn’t» (I said ok and decided to try again later)
(2^nd attempt) on hold for 25 minutes before I was hung up on
(3^rd attempt) O: «I can’t hear you» ME: «can you hear me now?» O: «there’s no need to tell how can I help you?» ME: «my prescriptions weren’t called in, there were three» … O: «those are not ones well call in on the weekend» ME:” but they were already supposed to be called in…” O: «I let them know they’ll get back to you goodbye» ME: «wait when should I expect them to get back to me it’s a three day weekend…» O:” I don’t know ME: «you must have some idea tomorrow not until a regular work day?» O :” you’re being rude I don’t know bye (hung up)…

Dr. Roth has been my PCP on and off for many years. The office staff are helpful and on time, the lab work is very thorough and comprehensive. Dr. Roth is thorough in gaining an understanding of his patient’s needs (in my case), and also has referred me to a specialist for a preventive procedure. I am planning to continue to keep Dr. Roth as my PCP as long as I am in the area.

On my first appointment with Dr. Roth I told him about 4 serious health problems. He took down some notes, ordered labs and said «ok, see you in 3 months». I didn’t know what to say to that ! No one bothered to follow up with me on any of those problems or even remind me about my quarterly labs. I think that they have a «Mc Donalds» business model where you get a few minutes with the doctor and the rest of your time is spent with the nurse practitioner. There was confusion when scheduling appointments, the reception staff is cold and curt. The nurse practitioner I get to see doesn’t seem too interested in resolving any of my health issues.

If you have a choice, do not choose this doctor or group. Appointments i have made have been cancelled 4 hours before, when I do get a chance to see a doctor it’s usually an assistant that is just trying to rush me through the process. I have been to the office at least 5 times and have only met the doctor once and that was after I asked for a second opinion after the medical student’s recommendation didn’t sit well with me.

Dr. Roth has been my primary doctor for years. I trust him immensely! He has always given me top notch medical care and referred me to great specialists/​surgeons whenever needed. Dr. Roth’s office is very efficient. Rarely do I wait longer than 20 min for my appointments. His visits are always quick and to the point. I like that he respects my time but will stay to answer my questions if I have any. I have referred Dr. Roth to many friends and coworkers and everyone has great things to say about him!