Sew What

I went here because of the Unilocal reviews and a consignment wedding shop referred me saying she’s inexpensive. Horrible! My first impression was over the phone. I had left a message for an appointment and I got a frantic voice mail back, I had to play it 4 times to figure out who was calling. She was telling me to hurry up and call back if I want to come in on Saturday, she’s about to call someone else for a Saturday appointment. The message and the conversation when I called back was more like she was doing me a favor rather than she was happy that I was coming in and giving her business.
I was so excited to get my wedding dress fitted. I walked into my appointment on time and was told someone came in late and it would be about 20 to 25 minutes. I was stunned. Here I am, on-​time, frantically left my house in a hurry to be on-​time and I’m being told someone else was late so my 11:00 appointment is now going to be 11:25? I have plenty of things to do rather than sit around and waste 25 minutes of my Saturday, I am planning a wedding after all. I expressed that I wish someone would have called me to tell me, I had things I could have done at my house. She just shrugged and that’s when Lea stepped out from fitting the girl that walked in late and took my appointment. They asked me if I wanted to reschedule. Wait a second, I’m on time for my appointment and I’m being asked if I want to reschedule? Ahh, no I don’t. They then asked me what needed to be done with my wedding dress. How am I suppose to know? Isn’t that why I’m here?
I was so amazed by the unprofessionalism that at this point I told them I should just go somewhere else. Why would a professional take someone who is 20 minutes late for their appointment when they know a scheduled appointment is about to walk in? That is so disrespectful of my time. Not to mention they had my phone number and could have given me the courtesy of a phone call.
When you walk up to the shop they have a sticker on the door that says «They love us on Unilocal.» I think their customer service is awful and their heads are too big from Unilocal reviews. Typically I don’t judge a book by it’s cover so I was willing to over look the darkness of the place and the thrift shop smell but their lack of personableness made my happy exciting day a big waste of time and upsetting. I would rather give my money to someone that has respect for other people and the business they bring.
Share your review
Share on Facebook
Share on Twitter
Email to friends