SYNLawn of San Diego

Great experience with SynLawn and Damian in particular. I’m a DIY-​er and Damian took the time to walk me through the various options and (frankly) deal with my confusion on various topics from all the marketing noise around turf. His recommendations were right on target. I ended up going with SYNFescue 354 and couldn’t be happier with the result. Nice and plush for my son to run around in. Quality of the materials is great. Thanks!

A bit pricey even after the MWD rebate but very happy with the product. Watering two days a week per the law will not keep grass alive and this is so much better than brown dirt– thanks SynLawn!

I have nothing but great things to say about Synlawn. They were super easy to work with on the phone and even worked me into the schedule on a time crunch. They showed up on time, completed their job in the time they said they would (even working into the dark), and were very clean and nice. Our lawn looks amazing and is healthy and safe for my 3 kids to play on. We couldn’t be happier with our decision! Thanks Synlawn.

Synlawn just completed a second installation in our backyard. They have previously done our entire front yard of 4100 sq feet. They are professional, efficient and have the best result for synthetic turf I have seen-doesn’t look like fake grass.

We are so thrilled with our new lawn. We purchased Synlawn 958. It’s tall, soft, and elegant. My husband actually laid down on it and said it felt like velvet! No bugs. The installation went smoothly. All done in a little over a day. The guys were polite and professional. They took care to not ruin my new shrubs, and cleaned up beautifully after they were done. Charlie, at the office, was extremely helpful and not pushy. Thanks Synlawn for saving me hours of future yard work.

I wish I could give more than 1 star because the product itself, SynFescue 254 seems to be a good product thus far. It stays much cooler than I expected. But unfortunately I was overcharged and put through hassle of the mistakes of inexperienced and criminal SYNlawn installers. If you really want their product, buy it alone and don’t use SYNLawn for anything else. See below for my install experience:
The first synlawn contract installers were sent out to my house to install 440 sq ft of lawn and had no idea what they were doing and did a horrible job. They didn’t cap my old sprinklers, seams were loose and very visible and all the edging was easily pulled up. I actually overheard the contractor talking with one of his crew about how they should sell all the leftover bags of zeofill (expensive dog-​friendly infill that I paid for). I paid for 20 bags of zeofill (2.25 lbs/​sq ft) and they only put in appx 3 bags. Because I was paying attention I called them out on this and made them leave the bags and promptly reported to Synlawn.
When I called to complain about this crew and the horrible install, synlawn took way too long but eventually sent a new contractor out (Jonathon) who was the best part about my experience with SYNlawn. He installed all new turf and did a great job, was nice, polite and apologetic for the company. They had to completely redo the job. Still, the new install only used 11 of the 20 bags of zeofill I was charged for. I am STILL (3 months later) waiting to be reimbursed for the overcharge. Apparently the first crew they sent out has since been fired. They messed up other yards also.
If SYNLawn had been quicker to fix the issue and more apologetic about wasting my time, sending a criminal to my house (1^st intall) and reimbursing me for overcharge on zeofill, I would have a much better review to leave. All in all, I would definitely take my business elsewhere. $ 4,800 to have to put up with all this crap = not worth it. I finally do have a nice lawn, but at what price?

It was a great experience working with SYNLawn. The grass came out great. They were super professional and quick. I would highly recommend them to friends and family.

We looked at several artificial grass companies and many grass samples before selecting Synlawn. Other companies had cheaper prices but the grass just didn’t look as natural as the one we went with — BL113. Synlawn was easy to work with and I liked that they had outdoor samples at their location to get a better feel for what it would look like. We also installed a putting green and it seemed like the quality was better than most others we looked at. Installation was supposed to take 2 – 3 days. No one showed up or called on the day they were supposed to start. This was probably the only negative of our experience. After finally getting in touch with Synlawn, the installers came the following day and finished in 2 days. The installers were great (very neat) and we are happy with our lawn so far!

We are very happy with this company and would recommend them to anyone. They did a great job and the yard looks fantastic. Everyone was easy to work with and they were very quick with the install.

Based on my experience with SYNLawn, I would not recommend this business to a friend or family. Be sure to ask and get in writing how many pieces of turf they are using to complete the project. SYNLawn tried to use seven different pieces /​scraps to complete our yard. One piece was 3’x 3 feet, clearly a leftover from another job. When we raised concern, it took 10 days to get the issue resolved. Customer service was poor and they were not timely in returning phone calls. It’s a huge purchase and the office lacked empathy and urgency about our resolving concerns. The good news is after much stress and threatening to call corporate in Georgia, the lawn looks great. The best part of this experience was the crew that installed the lawn. They were awesome. All in all, a horrible experience.

They have been very professional and courteous. Synlawn products seem to be of the highest quality. I received samples from several distributors and found theirs to seemingly be the best. The installation is going smoothly and they have been easy to work with.

SYNLawn installed our beautiful new artificial lawn on May 20, 2015, and already we’ve referred two new customers, as the finished product is very impressive. Every SYNLawn employee that we dealt with from Walt, Ryan & Jamie in the office, to the installers on the job were friendly and professional. After checking out several companies, we were most impressed with the SYNLawn personnel and product, and they did not disappoint! Our installation of 618sqft was done in a day and we couldn’t be happier.

Our installation for artificial grass with Synlawn could not have gone more smoothly. I met first with Charlie Clifford who gave me more information than I could have asked for including, and especially, how many and how big are our dogs — two golden retrievers. We chose the pet turf and we and the dogs are very happy, Charlie scheduled a time to ensure we had the correct measurement, and the crew arrived in two days to complete the installation as promised. Except for the gorgeous grass, you never would have known they had been here. The clean up was immaculate. From start to finish the process was a good experience, and we give high marks to Synlawn.

We are very happy with our new Synlawn. Everyone we dealt with was highly professional and the new turf is great.

I called and had a rep out to the house a week later on a Wednesday. On Monday they were there to install my 404 sqft. Took them less than half a day to install. I cannot tell you the joy the new Synlawn has brought to my Granddaughter she is allergic to real grass. When she was told this was grass she could play on, the smile on her face is worth a million times what I paid. Thank you Synlawn! From fast customer service to completed installation it was worry free. And on top of everything else I am saving water.

We were pleased with SynLawn’s ability to schedule our 298 Sq. Ft. of synthetic lawn in short notice. Charlie Clifford took time to explain the various types of coverage. That afternoon a representative measured our area and the next day the artificial turf was installed.
The installation crew was friendly and efficient. They were careful with our property and cleaned up the area nicely when finished. The lawn looks nice, with a reasonably close cut along the edges. Would have liked a slightly closer cut along the curved sidewalk. Price was comparatively reasonable.

WARNING: I installed this artificial grass on the south side of my home. Now my low-​E glass double pane windows are melting it. Thats right melting the grass. There are several deep lines across the lawn of melted plastic. It looks like @#$%.

We recently had about 300 sq/​ft of artificial turf placed in our backyard by Synlawn. Looking back, if I had more time I wish I would have researched more companies. The finished product look good & I hope it lasts … only time will tell. The only reason I’m leaving such a low rating is the customer service.
We were scheduled to have our installation on a Wednesday from 8am to 12pm. We made arrangements for our dog to be out of the house and for my wife to stay home with a newborn baby to wait for crew. After no one showed up by 1pm, I call the local office and a guy tells me that the crew just picked up the material and are headed my way (I live ~3 miles from Synlawn). 4pm rolls around and still no body has showed up. My wife calls the local office only to be transferred to a third party answering service. Since they are supposed to close at 5pm I decide to drive there and speak to someone in person. I get there by 4:30pm and the doors are closed and the lights are off. This was the second time I showed up well within business hours only to find the place closed. At about 5:40pm the crew shows up unexpected to deliver the turf and fill. The excuse that I was given is that the truck broke down. I have personally heard this excuse a number of times from contractors and so its hard for me to believe. In the rare chance that it was true, I would think the right customer service would have at least given a call to notify the client (who keep in mind already called once at 1pm and was told the crew is on the way).
Lastly, I do wonder if the sales person I spoke with was truly honest or truly a sales rep. The person said a number of times that they are a «international authority» in turf for pets … that’s a pretty big title and I’m not sure how its earned. To be fair, it might be true but the way it was stated was very salesman like. I was recommended to have 6″ of dirt removed and filled to better protect from pet urine, however, the crew installing made it seem like they never go more than 4″. So, I got a lot of mixed messages and pretty much lost trust.
All in all, I am happy with the outcome. I can only hope it lasts long and if any issues do come up that Synlawn will respect the 15year warranty fairly.

We had our Synlawn installed 6 years ago with a 15 year warranty on the turf and the installation. We have two small dogs and were trying to get away from watering and maintenance costs and was tired of the dogs digging up the grass and tracking in Mud. We spent nearly $ 9000 on about 1000 sq/​ft of turf.
We are very displeased with the turf
1. It Stinks!!! No matter what enzyme product we put on it or how often based on Synlawns recommendation you simply cannot get the smell of Urine and dog waste out of the back yard.
2. There are weeds or something growing up under the lawn. I thought that wasn’t supposed to happen and also that it would be covered under warranty the whole lawn is covered with lumps from this growth.
3. The installation was done poorly and costs $ 70 per man hour by the way. Where they ran out of full rolls of this very expensive turf they just put in patches to fill the rest of the yard. The patches are now coming apart at the seams because of the growth from under the turf.
After calling Synlawn 6 times to see if they would cover something/​anything they told me that because of abuse and neglect they would not honor their own warranty. WTF?! This is their remarks. «Sir, if you drain the oil out of your car and drive it at top speed the engine will blow up and that’s not the cars fault». That’s some awesome customer service. They are saying that because the fibers are lying down then that somehow caused the weeds and the seems to separate. They did give me some «options» though, They are willing to come out and redo our lawn at some cost that can’t be determined until they are done. No Thanks!

Let me start by saying that we reached out to numerous synthetic lawn companies to get a quote for our small lawn. We were looking to stop wasting water on it but being in San Diego we don’t have a huge lawn.
Synlawn was one of the few who responded to us at all. The estimator they sent out was friendly and did a good job, and the whole sales process was low pressure and pleasant.
The installation crew was great and got the entire thing done in one day. The price was great and the quality of the lawn is really nice.