Toys R Us

The Most Popular Internet site IN The San Diego Area, CA Soon after Periods Rectangular. Couldn’t get my 13 and 19 yr old daughters out of your retailer, been to a second time in your week’s trip! !! !! If a toy store in a mall at home, Disagree with previous post that prices were expensive, not much different than.

This Toys R Us store needs a complete makeover
The parking is horrible, tons of trash and potholes everywhere.
Forget calling them and checking if they have an item it stock, no one ever answers the phone.
Overall not a pleasant shopping experience in this location, confusing layout of products.
Like other Unilocalers pointed out, appearance is important, and this location definitely lacks in that department.

First impressions are important. Please put the workers that are just standing around to use and have them go pick up the trash out front the store!

I ordered a Power Wheels for my son for Christmas. They said they had plenty in stock and it would arrive before Christmas. Perfect! As Christmas is nearing, I decided to check the tracking code for an update. I found a big fat «Cancelled». Called Toys R Us for a reason and they told me they ran out. Ran out?!? Thanks a lot for ruining Christmas! Fix your system. #ThanksToysRUs

I have an 8 month old and expecting another. I did my registry at the La Mesa babies r US and only go there only when I know Toys R Us doesn’t have it. I LOVE going to this location because of the people that work here. Every time I come in, Jackie knows me by name, plays with my son and goes above and beyond to help. I would say all the associates that work here do the same too. I’ve had a few complicated transactions and each employee has been extremely helpful. I’m happy that I can visit this location and got all the diapers and food I need for my 8 month old. Also, handle transactions that I thought only Babies R Us can assist with. Thank you!

not really a fan of toys r us… they jack up their prices. but then again they have the selection. then again i can get that selection on amazon.
it’s nostalgic… and a fun outing for the kids. Way too long of a day for me…
ok.i’m a toys r us kid… but just for a short visit

The customer service there is a joke. The girl that checked us out, cashier #2 048 497, was being so snotty to us. I think she was mad because we interrupted her when she was chatting to a coworker who cut us off. We made sure the price was coming up correct on some cards we were getting, and she got mad when she has to take 2seconds to fix the price. Wow talked about customer service, and there were 5 others up there with her, one register open and everyone else was on there phone texting or saying dirty things. No wonder that place looked like a dump.

This location is horrible, but as another reviewer mentioned, it’s the only store of its kind in the area. So, even though I hate it – mostly because of the lines and poor checkout turnaround times, I find myself frequently here.
Besides the lines, I also hate the gender stereotyping of the toy aisles (i.e., vacuum and kitchen supplies are in the girl’s section), and I hate the complete lack of clothing selection. They rarely have anything good and the size selection sucks too.
The reason I gave it two stars instead of one is because what they do have is a great baby food and snack selection! Sometimes I go here instead of the grocery store because I know I’ll find a good organic selection. Too bad the rest of the store is so subpar.
If there was anything else competitive close by, I’d probably say goodbye to Toys R Us, but there’s not and I have like 50 toddler birthday parties coming up so I’m pretty sure I’ll be there next week… and for now, it will just have to do.

I don’t think I’ve stepped in a Toys R’Us in years, but I told my daughter that we could go.
The first thing i noticed is that it looked like it did when I was a kid.
The layout of the store was off and wasn’t too easy to navigate, but we found a couple of little items.
This would be my «I need a gift right now» kind of place, but not my normal you store.

The cashier named Diana who checked me out at 10:50a on Th 6÷25÷15 made me feel like I was disturbing her conversation time with her coworker. No «hello» or acknowledgment when I was at the counter to pay, waiting while they finished their conversation. Then, she just started to ring me up. Still no «hello» or anything. She then asked if I had a credit card with them and if I would like to use it to pay. When I said I did not she then told me the school about 15% off today etc… Good focus on your credit card sales… But your basic customer service is way lacking. Won’t be visiting here again to buy any baby supplies. Target has my business.

Been trying to call this store for 2 days now w/​no luck. Got through once, they tried to put me on hold, told them I’d been trying to get through for a long time & was told they were helping other customers and busy.
This is one of the reasons why retail stores are getting their butts kicked by online merchants.

Fun, clean store. There are usually staff available to help you and it’s never crowded.

I can’t remember when I have gone to a lamer retail store recently. After selecting two battery operated vehicles, both over $ 250, I took my tickets up to the register to purchase them, where I patiently waited behind some corpulent a-​hole arguing with the cashier about whether her coupon was valid on the size of soap she was buying. That transaction required not one, but two sales associates to interpret. Then it was finally my turn and the dumbfuck sales clerk told me to step aside because she had to check to see if the items were in stock (N.B. If you don’t have the items in stock, don’t have the redemption tickets on display) She then proceeded to ring up at least four other customers while we waited, and waited, and waited… finally, the pleasant sales associate with the green post-​surgical Miley Cyrus hair and the nose ring got our items and helped us load them into our truck… and the fat-​assed soap chick was still pitching a fit when we left 20 minutes later. Yeah, I get it that it helps to be on Thorazine if all day long you had to deal with obstreperous kids and asshole parents, but seriously I’m spending $ 500 and getting a lot less service than the fat jelly roll trying to beat you out of $ 1.50.

Store was easy to find by the freeway.
The store had a good selection of boys and girls toys. The store did not have any customer service people walking around to help that I saw.

We went to this Toys R Us location. It’s huge. I was surprised at how clean the store was. This location opens up at 9 am on Saturday’s. My daughter was excited to see all the toys. We got her a toy that was on clearance & one that was not. They had toys mostly for boys on clearance. Not too much to chose from but they had a good selection of toys. I grew up with Hello Kitty, so when I passed that aisle with Hello Kitty stuff, I get excited! It’s like being a kid again!
There plenty of parking in front of the store.

WARNING!
Make sure you check your receipt versus the price the shelf says. You’re probably going to get ripped off if you don’t.

The TRU that time forgot. I always joked that walking into here felt like walking straight into 1980, especially with the big sign out front that I swear has been up since the store was built. But now that Fisher Price launched that new line of throwback toys, it feels even more legit.
TRU is really the only game in this part of town, so it’s difficult to fault it on a lot of levels, especially when one needs a quick gift or pick-​me-​up for the kids. But where this store seriously nose-​dives is customer service. Last week, I stood in the front of the store staring left and right for nearly five minutes, just waiting for someone, anyone, to open a cash register. There were no employees out front, but I did see a huddle of them crammed into an office laughing and joking.
On other visits I’ve often noticed only one register open at a time. This just kills me, because it seems like of all the store fundamentals, let’s see, you have stocking the store, keeping the store open and clean, and oh yeah — providing a means for customers to purchase items … it just seems that’s such an easy thing to NOT screw up. Yet, this location seems to get it wrong almost every time we’re there.

It’s a big stores with a lot of things to look at!
Some items I saw I have found cheaper on Amazon, but when you are at the store, you are paying for convenience because it’s a one stop shop for everything toys related you need. Plus, they offer a price match guarantee if you show them the same item in a competitor’s printed ad or selected online retailer’s website. :)) I was looking for a cloth book for my baby and found the perfect one there from Dr. Seuss. While I was there, I got some some blocks and other toys as well.

Why would anyone without children go to Toys R Us? For a gift of course, but I can honestly say, never again!
First of all, the store is a mess, second, I could not find an associate to help me, let alone a manager to voice a complaint, and third their prices are insane!
No one knows where you by something like toys, I have frequently bought toys at Wal-​Mart, various sporting gear, such as a football, soccer ball and roller blades (because you can’t find them anywhere else, trust). I noticed their prices on sports gear was like 30% more than what I had paid at Wal-​Mart, so I am sure the same goes for actual toys.
I hate giving 1 star, no wait, I don’t, if it saves someone else from a bad experience when toy shopping of all things, then I don’t regret this review at all.
Save your money & your sanity and just go to Wal-​Mart, unless you must buy something off of a registry (which is the reason I went here last time with far less hassle), I would suggest just shopping elsewhere.

This TRU isn’t as clean and as nice as the other TRU in Escondido. I’m not sure if that’s because the Morena location is well, on Morena Blvd. or if it’s because the Escondido location actually cleans their store.
The store layout isn’t so bad, all the pink crap is on one side, video games have their section, baby stuff has a section, books and learning toys in yet another section, bikes/​ride ons, and even a section for clothes. If you look around you can usually snap up some pretty good clearance deals for the kids 4T and under.
If there are kids in your life, a portion of your time will be spent here, no doubt. They carry bikes, trains, and video games, it’s the biggest toy store there is, I grew up, but I’m still a Toys R Us kid.