Verizon Wireless

DO NOT GO HERE. Go to a real Verizon store. We went in to get our account changed over to my husbands name. Mark promised they could do it and told us we were able to upgrade our phones for a terrific price along with some «free» car chargers and cases. After numerous visits back and calls/​emails, the account name is still not changed and they lowered our data plan (said we weren’t using all the data we had on our plan) but now we go over data every month and have incurred extra costs and fees. They were very quick to ask for a Unilocal review. I am sure Verizon get numerous complaints about the store. If you have any issues you have to call Verizon directly or go to a real Verizon store so just save yourself the headache and go their directly.

I’ve stopped in a few times before and the staff is always helpful. So naturally when my iPhone died two days ago, I figured I’d stop in and see if they might be able to help. Sure enough, Mark brought it back to life. I have no idea what, how or why, but I am so grateful! They might not be able to fix everything, but it sure is worth a stop to see if they can help!

This is a reseller, not an actual Verizon wireless, so they have to make their money in other ways on top of whatever deals Verizon has. You will always work extra hard to get the same deal by sending in upc’s for mail in rebates instead of instant rebates from actual verizon stores. They can credit account or make adjustments without calling verizon. At the verizon store you can take care of anything, even employee discounts, so I recommend an actual Verizon store, not a reseller, or just call verizon or do it online. I do not recommend working with resellers ever, especially this team of unethical employees! BTW, Tyler is not the most honest associate so be careful what you order and make sure whatever he says is in writing.

I also had a great experience with Tyler. My daughter and her boyfriend recently made changes to our plan and I had used the chat system on the website to ask about changes to my bill. I was given wrong information that put my bill about $ 60 higher than I expected. I was upset that it appeared my daughter had been lied to about the new changes, so I called this store thinking it was the one they had gone to. Tyler checked and couldn’t find the invoice so we soon discovered it was not the right store, but he took the time and explained everything in a way that I was able to understand and gave me the correct information. He was very patient and understanding! I really appreciate this kind of above and beyond customer service that is so rare these days!

Tyler, the new assistant manager, was absolutely wonderful in helping me rectify a Verizon computer system problem for an iphone I had ordered from another employee. Tyler went above and beyond to fix the problem for me and, through talking with me, was able to save us 15% on our monthly Verizon bill! His suggestion was something that should have been given to us by other employees in the number of times we had previously been to this store. Tyler was professional, pleasant, and hard-​working.

This Verizon store exemplifies incompetence, headed by Christian G. the so called manager. I came to the store more than 2 months ago to upgrade to the iphone 5s but unfortunately the store did not have it yet. I was offered the iphone 5 instead and was promised that i will be given the option to exchange it for the 5s after a week. In the mean time, I was instructed by Christian to sell my old phone to verizon and I will get a gift card that I can use towards the purchase of the 5s. A week came by and no call from the manager so I called and he said it might take another month possibly 2 months for them to get the 5s. So, I waited patiently. After more than 2 months, I came by the store to exchange my phone to the 5s, everything was kosher until I was told that they do no accept the gift card from verizon since this store is a premier store separate from verizon corporate. I was very irrate but held back since I did not want to cause a scene. I asked for my old phone back and left the store. No apologies from Christian. Lesson to be learned. For all Carmel Valley residents and neighboring residents please stay away from this place, they can only give you promises but wont be able to deliver.
I called Verizon Corporate and learned that this store is not owned by verizon, they are only authorized to sell verizon products. That being said, this store can independently honor or in this case not honor any promises made by them.
BEWARE !

A Verizon store is about as generic as you can get, but this review is really for the staff at this location, especially James. I was impressed, good drill down and dialogue to help me pick the right smart phone.