WallyPark

Since Wallypark has taken over from ParkNFly in San Diego my experience has been, lets say, less than optimal. My biggest isues are that I was told in October that as of Jan 4^th my ParkNFly account would be converted to WallyPark and I would get credit for the reward days I had earned. That date was changed to Feb 1^st and nothing has still happened. I have spoken to the local people in San Diego and they are unable to help me. I’ve attempted to call corporate twice and all I get is answering machine and they never return my calls. This is totally unacceptable, very poor customer service. I am extremely loyal customer when treated right but it looks like it may be time to take my business elsewhere. I travel for work and use the parking garages a lot but apparently I am not a valued enough customer at WallyPark for them to even respond to me. I am planning a vacation starting the 14^th and because they still have not converted my account from ParkNFly I can’t use my reward days for the parking.
One very unhappy customer

Had used Wally Park at its old location before they had to move Thought the servlcec was 5 stars and a great value .
Not so anymore. Parking in garage site now requires use of pax van with the row seats and all that brings. Then pick up requires you to call for the pax van as other shuttle to their lots can’t bring you to garage.
Today in rain storm they didn’t even have a van circling and after waiting 20 minutes in the rain, van still not there. Caught a ride to garage to get my car. Couldn’t use AAA discount because power had gone out and attendant didn’t know how to figure it out.
Pay the couple bucks more and park at lot on Harbor. Reliable shuttle service and much quicker.

SImilar to other reviews, I LOVED the old Wally Park. Friendly service, shuttles always running, and they had great rates (plus AAA discount!). The «new» locations, not so much… We tried the garage three times, and I think we’ll now be looking for a new location. The vans are not at all frequently running (even if you call, you wait… and wait and wait), the prices have gone up (again) and the staff is hit or miss. For only saving a couple bucks, it’s no longer worth it.

WallyPark took over the Park and Fly parking lots near the airport downtown. The convenient location right by the freeway makes it easy to get in and out. I blazed right past the covered lot and was running a little late for my morning flight so i took my chances outdoors.
The shuttle driver was ready and waiting for me and even walked over to my car and helped me with my luggage. She was very friendly and after we had driven a mile or so I realized that I had forgotten my umbrella in the car. She offered to turn the shuttle around for me in an act of kindness but I declined.
On my return trip I had a different driver and we were both excited about the Powerball lottery coming up. He told me his very detailed plan to travel for a month and then invest the money. He loves his job so much that he plans to come back and work three days a week when he hits the Powerball.
I was impressed with the nice drivers and when I got back my car was still there too.

In mourning … for the old, «Class Act» Wally Park. They were so efficient and friendly. My first experience with the new Wally Park was a disaster. I wrote that review on the old (closed) site. I’ve tried them two times since, and each time they managed to crush any hopes for the this business. Two times, I pulled into the parking lot I had reserved, only to be told it was full (although I saw many empty spaces,) and was redirected to the garage. The last trip (and it will be my last) it took 40 minutes from the time I entered the garage to get to the airport. Us «redirected» folks have to park on the top of the garage (uncovered.) It takes quite a while to get there, even longer to be picked up and get out of the garage.
The last time I used Wally Park, I was in line for almost 10 minutes to get out of the garage. Ridiculous.
It seems that now that Wally Park has taken over the other car park businesses, they do not feel that they have to compete.

Parked on one of their lots on Kettner Blvd for 4 days, just before Christmas. When our shuttle dropped us off upon our return, we found that all my gas had been siphoned, even as I had initially parked just 6 spaces away from the attendant booth. As we approached the booth to try and get the car out with no gas — the attendant was asleep. That struck me as odd, as our shuttle had entered that lot (and passed his booth) just 5 minutes earlier. Once attendant was awakened by our car, and as we explained we were running on fumes and engine died, he was very rude stating we needed to get our car out of the way FAST! (there were 2 cars behind us that had been in our shuttle). The 2 cars behind us were very understanding and they had to suggest/​ask that the attendant lift up the other gate and let them go around us while we waited for AAA.
I’m amazed that a nearly full tank of gas was able to be siphoned while in this lot (under the lights and near the entrance), AND the attendant couldn’t have been more annoyed and rude!

FYI — This rate is $ 15.00 per day. the economy lot, run by the airport. is $ 12 dollars per day.
Anyway, I parked here after the economy lot was full. After speaking to the attendant, he said that the ride was only 5 minutes to the airport. Great. Or so I thought.
We ended up going to a SECOND lot. The SECOND lot was quite a bit larger and we had to pick up 5 more families. The ride, that was supposed to take 5 minutes, ended up taking 30!!!
Boooooo. The old location was so much nicer.

Very disappointed in the service in the new locations. Parking and shuttling to the airport was fine, but upon returning to SD, I called Wallypark for a pickup, and had to wait 20 minutes before the shuttle showed up. In the meantime, I saw their competitors’ shuttles show up multiple times (I saw Aladdin’s shuttle show up 4 times). While I was waiting, I called multiple times for status updates, and all they kept repeating was, «the shuttle is on its way.» The shuttle driver, when he finally showed up, was kind and apologetic, but it’s clear that Wallypark has decided to prioritize volume over service in its new locations. At the garage, they had parked cars on one side of all the aisles, blocking in half the occupants. If you had the bad luck of parking there, it would have required even more time for them to move them out of the way so you could leave. Too bad – the old Wallypark was the best parking option at the SD airport. Never had to wait more than 5 – 10 minutes for a shuttle, and never had to even call for a pickup. Time to try out one of those competitors…

RIP old, friendly, fast, clean, location. Welcome new, rude, slow, dirty, disappointing, bad value location.
Such a cluster. Pulled into Wally park. Guy immediately yells at me because I accidentally went to wrong location, he seemed really pissed. My location was 2 blocks away. My Wally park location wasn’t called Wally Park (cluster I said). It still uses the old signage of fly park and ride or something like that. WTF? OK, then instead of nice shuttles they have cramped vans that fill up fast. It was 4AM, cold and raining. Van was full so I was left in the lot at my car for 20 – 25 mins until I asked someone to call for another van.
Driver drove crazy like he needed to get someone to the hospital. Nuts. People flying everywhere.
Pickup. Called number. Guy answered all pissed off. What lot are you? I’m not sure. YOU DONT KNOW WHAT LOT YOU PARKED IN?!! he yelled at. I forgot there were multiple lots.
Be prepared to wait 20 – 25 mins before you see a pick up van. After 25 mins one arrived but the guy said it wasn’t for the lot I was parked in. Another 15 mins! Wallypark van guy shows up to take us. He said wasn’t suppose to go to my lot but he heard on the radio they had forgotten to send someone for us by mistake so he’ll get us.
Never again Wally Park. Sorry.

These guys are not very nice. Don’t park here by any means. Many other lots for the same price as here so park at any of those instead

Was a big wally park fan when they were at the old location and tried parking at lot 2 for the first time. I can see how having so many lots can be a problem but pick up was still prompt and van was new and wasn’t crowded. Pick up from airport was prompt. We returned in the evening when a lot of people were also returning so once one van left, another van was there. However, drop off to your car may take awhile if you’re not in the garage because they seem to do garage drop offs first. There were about four different drop off locations in our van so we decided to just get out at the first drop off point in garage and walk to lot 2. Lot 2 is right next to the garage but would only rec if you don’t have much luggage because there are stairs to get out of garage. Overall, one star off for the delay in drop off and the increase in price but they do still have aaa discount (15%).

We were Wally Park fans forever. Now that they moved and have many lots, the service in my opinion was terrible. This is not the same efficient, clean and courteous operation we got to love. We parked in lot 2 at the suggestion of the customer service person I called, who also mentioned he probably would be quitting Wally Park soon. So out of loyalty I thought, I’m still going to park here. We arrived early am, attendant was not great, then instead of the big mini bus, we were crammed into an old smelly van (which we had to wait for), and had to climb through other customers and tangled seat belts. We were given a hand written slip that apparently had the name of the former park, crossed out. We had to call for return ride, told to wait a «few» minutes, finally got picked up in another old p.o.s. van, stopped at one lot and finally our lot. When I stepped out it was a 4’drop, attendant asked for our reservation, we waited again. Lucky it got two stars, that’s for price and AAA discount.