Wells Fargo Bank

I have been with This branch for a long time. I am always helped not only helped but helped with a zmile. Thanks Nancy and the guy with the surprisingly super deep voice yiu guys rock these stars are for you!

they don’t have a good customer service at all and the girl she was personal banker was so rode they didn’t help me n she told maybe call the customer service they may help you just try not to go this location

If you’re a Wells Fargo account holder, make sure you watch the cashiers at this location closely and very carefully during each and every transaction.
My friend and I happened upon this bank by fortunate accident, or at least so we thought since at that time we had no idea where anything was in this neighborhood.
I was looking for a different bank to cash a paycheck, but my friend suggested we use Wells because he’s had a long-​standing account with them.
I should preface– at the time we went in, neither of us were aware that Wells Fargo (according to the manager at this site) no longer accepts third-​party checks of «ANY kind», which she was very adamant about, however she also went on to claim that it is «illegal for any California bank to accept 3^rd-​party checks» — which doesn’t sound too far-​fetched, but judging by her behavior today I’m not willing to put my faith in taking it as gospel.
Anyway, upon entering a young man at an open window called us up and my friend told him that he’d like to cash a check for me.
The teller told him to swipe his bank card, but then did NOT bother to look at the name on the check, nor the signature on the back, never mind the endorsement to my friend that was still missing his signature.
The teller simply looked at the amount on the front, processed the check and then asked my friend how he would like the money back.
At that point, I explained that my friend hadn’t even endorsed the check yet and the teller should really have him sign it.
It was only after I’d slowly explained that the teller realized he’d made an enormous error.
That was when the manager stepped in, freaked out and began exclaiming that 3^rd party checks were not permitted at Wells Fargo.
However, since the teller had already processed it, she said that this would be a one-​time exception.
BUT– during the course of our conversation, she’d asked why we didn’t go the bank where the paycheck was drawn on and we explained that we had no idea where one of their branches was located nearby (it’s a smaller bank) and that my bank was also not in the area.
She told us that there WAS a location just down the street, which was good to know for the future, but then the manager actually had the nerve to suggest that we stop the process (after it had already been completed) and take the check there to have it cashed.
I questioned this logic since: A– I’d already endorsed the check and made it payable to a 3^rd party. B– The 3^rd party had already endorsed it and C– There was now a clearly marked Wells Fargo transaction stamp on the back whose code denotes the check as being received by the branch.
The manager actually had the audacity to tell us that there wouldn’t be any problem with the other bank if we went over there with the check in its’ current condition, however we refused, finished the transaction and left.
Despite the fact that the Manager’s actions alone were questionable, what disturbed me most was that the teller did NOT apologize for ignoring banking protocol, even though he’d completely ignored one of the most basic and important steps in terms of compliance and handling a check-​cashing transaction. The manager did NOT reprimand him, nor did she apologize on his behalf either.
I have seen some ignorant displays of incompetence in banks before, but today goes down in the books as being the WORST case I’ve ever personally been a part of.

Great place to use the ATM, in and out!

Tall blonde manager, when asked about $ 100 «legal fee» from an IRS error treated my girlfriend and I like we were completely brainless. She even had a sneer on her face when I was asking if she could help reimburse this fee. She explained that I needed to contact the «legal fee» department even though I had multiple times. The teller, who was absolutely great, seemed embarrassed by her manager’s condescending attitude. Even when I tried to let it go, saying it’s okay, she repeated over and over her assertion about who I need to contact, send faxes to, etc… Almost like she had to «win» the conversation. She simply did not believe that I had already followed instructions. It was simply the worst experience I’ve had in a bank.