AT&T

Should be negative stars. This store poorly represents at&t. If you have a plan that is unlimited data talk and text that is grandfathered this store will lie and do what ever possible. To make a sale. Do not trust them. They do not give aaquet promotional information. I knew they were lying to me because i had called at&t a month prior to deciding to upgrade so i went to store, waited at table only to be told «i dont know» and you cant keep your plan if u want to upgrade. When confronted with what at&t told me over phone they said if i signed today and what i was saying was true they would fix it after. I choose to do nothung and call at&t again. As soon as i left i called, i was informed they have better promotions then what that guy was selling me and i could get on that amd keep my plan. The gent on phone told me never sign or give up my unlimited data. Plan at&t will work with me and i could keep it. «Do not be tricked he said» take info i told you and go back to store and get your phone. This was second time i tried this location & never again will i go. I had great experiences at the next closest location located on foothill. Go there. The wait is way less aswell. I cant stress enough do not trust or enter a contract with this location.

I had a great experience at this A T & T store. My mother lost her phone and I needed to look for something simple and compatible with A T & T cellular. Mark Gonzalez was extremely helpful explaining what I could purchase and what not to buy. I am looking for something used or refurbished since I need to buy an older model phone that is easy to use. Thank you Mark for taking the time to explain things to me.

GO TO Verizon, Sprint, T-​Mobile, not this ATT STORE!!!
Personnel closed my account and told me I would receive a refund $$$$ as I had already paid my monthly bill.
They lied !!!
Personnel are great at taking your money $$$$ opening a account but confuse and double talk when you close your account.
Go anywhere but here to purchase your phone !!!

Simply just tried calling the store to ask if they had something in stock. Called and called for 15 mins straight. Even had my wife next to me also call. If answering the phone isn’t important, than neither am I apparently. Thumbs down on this store.

I haven’t had good experiences at this location in the past so I was hesitant on walking in the door. But I needed an issue fixed with my phone. I was 2^nd on the list when I walked in.
As I was waiting a ‘scraggly’ looking lady walked in and immediately started describing her problem to an employee who was signing people in. She didnt want to be signed in, she just wanted her phone fixed. At first I wasn’t happy that her questions were being answered while I was STILL waiting, but he maintained his composure and eventually got her name and added her to the list. Kudos for handling her rude comments and demeaning attitude.
JESSICA, Thanks for being patient with my questions on Sunday.
Because of your professional demeanor and your eagerness to find the problem with my phone (new card) I wont be hesitant to use this location in the future.
keep smil’n!

Being new to AT&T, I stopped at an «authorized ATT dealers» in Duarte just 3 hours before coming to Glendora and honestly — had the worse experience ever.
Despite some bad reviews, I decided to give this Glendora store a try. I called this AT&T store, spoke to Jonathan about their buyback credit. Jonathan was professional and did not rush me off the phone. I ended up driving to the store 15 mins after I hung up the call. When I arrived, there were 4 AT&T associates helping other customers. My walk-​in wait time was less than 5 mins. Although I did not purchase or open my new account at this particular store — Carlos ended up helping me with my questions and applying my buyback credit. He was awesome — very professional and personable. I could tell he was all about taking care of the customer because he wasn’t making a sale with me and still took the time to help me with my questions/​needs! Thank you Carlos for the great customer service! This will definitely be my go-​to store!!!

Had a very good experience at this store on Sunday. I met with RON and he made my experience very easy and pleasant. He went above and beyond my expectations and helped my teen son with his new Iphone 6. Very nice guy!

I have been having some issues with my phone and I was really hoping to take care of it tonight but I had work. They close at 8 and I got there at 7:56. The door was locked already and the workers just completely ignored me as I knocked. As I started to walk away I could see two workers inside laughing about it. Stay clear of this location.

Waited more than one hour, but there is only 3 customers before me. Can you image how slow that is? Just like a DMV

Ok, I have to judge a few things separately, so pardon the mixed review:
ATT — as a company, fairly terrible. I’ve been with them about a decade and the only reason I haven’t switched is that I do not have time /​don’t live near any stores and going to another carrier won’t be too simple. The website is a joke and sends me in circles half the time. I also live a block away from an ATT store and don’t get full reception in my own home. In Los Angeles.
This store itself… it seems that I am not alone in being COMPLETELY unable to contact them via phone. I have seen similar reports on Unilocal,and while I was there I heard I was not the only one with the problem that day. C’mon ATT — either properly staff your shop or don’t have one!
I would give this place 1 star bc of ATT, but due to the customer service I received upon arrival it gets a better score. I’d give Ron 10 stars if I could!
Ron was probably the nicest, friendliest, most helpful ATT rep I’ve ever met in my life!!! No exaggeration! I was a little irritated when I got there bc I had tried calling intermittently for hours and wasn’t sure of the calibre of service I’d recieve, or that they even had what I was looking for, but he was so nice I honestly wasn’t frustrated once he told me about the morning rush. I was looking to upgrade and he told me about the different options, how to set up the phone, and basically anything and everything I’d want to know! My old phone was semi-​frozen so it won’t sync, which makes getting old pics, etc. off of it very difficult — he explained all the different ways I could manage it, wrote then down for me, and told me to call him later if there were still any problems. It was legitimately the nicest most thorough experience ever!!! He was personable, helpful, and made the whole experience very pleasant. I was half about to switch carriers when I arrived, and after working with Ron I didn’t want to anymore. I live far away in dtLA and I will make the trek out here next time i need to speak with ATT bc he was that great. ATT I don’t know WHAT you did to get him but don’t lose him!!! I was about to leave ATT after a decade and now am staying. I really hope he’s there if I ever need to go in again! Thank you Ron!!! I’d have given you 10 stars if this review was just on your helpful service.
ATT…get your act together. Be more like Ron. kudos man.

Horrible service, been a customer for many years and they try to sucker you for money any chance they have. Dealt with a guy by the name of Steven who simply acted like he can care less about customers. Overall bad business and left a bad taste in my mouth. Will check out verizon plans for competitive rates.

Had a great experience. Was acknowledged by the manager almost right away. She took our name and put us in the waiting list. Only a short wait. Jonathan was very friendly, helpful and knowledgable.

I’ve been calling them for the past two weeks and no one has bothered to answer my phone call, it is a bit ridicules and frustrating for a place that sells phone. I must admit their customer service in the store is great.

First of all, I waited 30 minutes for a representative to come talk to me on a Tuesday early afternoon. And then the representative that helped me tells me they have available iphone 6s in the back but because of my contract, they cannot give it to me until the next day. I come back in around opening time and he tells me that there are no more iPhones. He then tells me that I can order one and it will come (be shipped to my house) within 2 – 4 days. Stupidly I believed him and ordered my phone with this guy. It has been 19 days since this encounter and my phone still has not been shipped. I wouldn’t mind waiting two weeks for my iPhone to come in the mail. It’s just that this representative lied to me. And it was a ridiculous lie too. I wish I remembered his name so I could tell you all not to listen to his lies, but I have terrible memory with names. So he’s a lucky damn guy.
I’ll let you know when my iPhone finally ships and arrives.
Don’t listen to their lies. Just wait for the iphone shipment to come into the store. Or just buy it from the Apple Store.
My phone finally shipped on ¹⁰⁄₂₉.

Probably the worst ATT store I’ve been to thus far. I’ve been here a hand full of times only because it is down the street from my residence and every time I have been it’s pretty much been the same. The low reviews speak for themselves, terrible customer service, non knowledgable of products/​releases/​ect. This last time I went, there was no one in line at the register to do anything, purchase or return, I walked in and was not greeted. A girl approaches me and before I could even say anything she saw I had a return and said «we have a wait for everything». I was confused. I told her I’m only returning a case and she said it’s about s 45 minute wait to do anything. In my head I was thinking there’s no one even here waiting to purchase or return anything so why can’t you process my return? I didn’t even sit there and argue, just left. As a life long AT&T customer who has had pretty positive reviews for the company, it seems that this store is ALWAYS the one which I have issues.

This is your typical AT&T store, that sucks. Customer service is a joke, every time they help they end up making it worse. They don’t know anything about their phones, or any other product they have there in the store. Apparently the only person that knows anything is the manager. But he is a phantom because I’ve never seen them. Go to the local Best Buy they really know what they’re talking about. This is Steve justice signing off

So I’ve been a long time customer with unlimited data and text for $ 75 a month. Well My mom and sister were added to my account. I was told that my plan would remain the same and that my mom and sis were billed separate. WELL My plan was changed to only 10 KB for all 3 of US! So we were lied to! So my mom goes to the store today to tell them to fix it and the manager «Christopher» said he couldn’t and said no to returning the phones. Guess what Christopher called corporate and got what I wanted. Don’t come to this store while Christopher is the manager here!!! He had the nerve to say he couldnt return the phones. Hey welll guess what, we did!
P.S the west covina store was more than willing to help and return the phones, they even called coporate to help with the situation. That’s customer service, helping someone knowing they will not get commission or anything…

If I could give no stars I would! I have had two terrible experiences at this location. They are unwilling to help, they act like they are doing you a favor if they give you A FREE SIM CARD, and the worst part is they commit fraud! Three months ago I went there just to get a SIM card and the sales rep Stephanie Ramirez decided to add a $ 14.99 feature onto my plan without telling me. Att reps works a lot on commission so since Stephanie wasn’t getting any commission out of our transaction she decided to make it worth it for herself. When I called a manager to complain and be credited back he was completely rude pretty much just hung up and never called me back! Bottom line, I hate this location and everyone I have encountered here so far is totally incompetent. Do not go here.

The boyfriend and I went in on Sunday afternoon and I have to say, Stephanie was extremely helpful ! She has a great attitude, aswell as the manager we had been very frustrated with some MAJOR problems we had with Signing up with AT&T but thankfully she helped us alot she was very talkative, funny and always smiling no matter how confusing the situation was she made us feel really comfortable and she also Offered to give us a guide on how to use the iphone 5s but Unfortunately We had to cut it short because I had to work, but she even told us to come in and ask her next time if we have any questions or concerns. Not to mention she walked us out, I have never been so satified at a Phone store especially like verizon they are nothing compared to at&t. GREAT! def. coming back thanks for the help

Hi,
This is the AT & T wireless store where I bought my IPhone 5.
They are very nice at this store. I bought it on the release date and actually camped out at the store, with about 100 others. I got in line at about 3:00 and was number 11 in line.
They were so nice to evenyone in line, they brought out muffins and bottles of water too. The line was orderly and the method they used in keep everyone in line was well thought out.
The only problem was, when it came time to activate my new phone the system was so overloaded the phone would not activate. For my troubles they gave me a $ 50 credit to my account. I thought this was more than fair.
I love my new IPhone and I am quite happy with the service I received from this AT & T store