1635 Divisadero Garage

$ 4 for 40 minutes worth of parking. Woo hoo! I don’t know if I scored parking gold but I was running late and willing to pay whatever I needed to make it to my appointment on time. Pulled in, found a spot, grabbed some post-​appointment grub, paid my $ 4 and drove off celebrating my good fortune.

I had a horrible experience with the project manager of this site named Tyliah. I was looking into long term parking contract midmonth (¹⁰⁄₁₆) and was weighing whether paying daily would be more economical than paying full month’s fee when there was only 12 business days left till end of the month. This woman kept on insisting that there was 14 business days left till month end and even asked her staff to explain to me what she just said because she doesn’t have time to keep explaining things to me. At the end, she agreed that it’s only 12days left not 14. Later that same day (2pm), I took my colleague down to the office to get a tandem parking which would save me $ 55 from the regular rates. Again, this woman said to come back at 4pm because she has to run errands. I guess her errands was more important than providing customer service to the clients. My colleague expressed her concern for her attitude as well and was wondering why I was putting up with it. To make the long story short, I decided to cancel the contract that same day was hit by a credit card fee of $ 10 when she could have voided the charge since it was a same day transaction. She told me that I won’t get my money back until 3 – 5 weeks because she is going on vacation and it will be in a form of check. I refused to accept this and I am currently dealing with their corporate office and my bank in case the charge goes through which at that point, a full on investigation would be launch.
Tyliah was extremely rude to me, told me that Iwasted her time. She has no patience and have a really nasty attitude. I decided to take my business somewhere else where I would feel welcome which didn’t take long to find. Across the street is the ANM Parking. This place is cheaper by $ 25 bucks on their monthly and $ 4 on their daily rates compared to 1635 Divisadero garage. And get this, they park the car for you and take it out when it’s time for you to leave. It’s like a valet service. What’s even better is that the guys are super nice and very approachable.
I would never park on 1635 Divisadero Garage again.

So now they have ZipCars and City Car Share slots available, which is great when I need a car.
Unless you need a car and the keypad access is broken. On a holiday.
The ‘After Hours’ number for starters is a crock. Someone on the voicemail mumbles an almost inaudible number to call the *actual* After Hours number which — after reading about the ridiculous fees their garage charges — HAS A POTENTIAL FEE ATTACHED!
I get through to what sounds like someone in the throes of nodding out after their heroin fix who promises to call back after talking to their supervisor. And who don’t because their supervisor is off at a cook-​out or isn’t answering their phone, or whatever.
So, after a suitable wait I call back to find, surprise surprise, their voicemail.
So, to recap. After Hours or Emergency service is a voicemail that tells you to call… another voicemail.
Useless bunch of rip-​off bastards.

I park here for appointments at Kaiser every couple of months. It is difficult to find parking on the street so I always pull in to this.garage. I like the convenience as it is right next to Kaiser and other medical facilities. The new automated machines have reduced the pay-​line drastically.
Overall…convenient and.reasonable.

You have to be ‘effing kidding me. What a total ripoff. The new rates are beyond justified. This is not Downtown, Fisherman’s Wharf, or Union Square. Just because this is the only garage near Mt. Zion does not mean that gouging is okay. I am disgusted with this parking company.

This garage charged me $ 10.00 to park for 23 minutes !!! I could stop writing this review right here and that statement of fact alone should speak for itself and tell you pretty much all you need to know before pulling through their gate.
However, to put that in context, you may ask «how do they get away with that?»
.. . Well the answer is quite simple, the owners of this garage have a virtual monopoly for parking for patients and visitors to the UCSF Hospital that is directly across of Divisadero. This is the only viable alternative for the Hospital’s patients and visitors as there is no other parking garage in the vicinity, and for metered street parking it is virtually impossible to locate an available space.
So, they get away with it, because «they can»! However, just because they can, does not mean they should! The garage owners would obviously appear to be monopolists who have no conscience about taking advantage of the Hospital patients and visitors. .. and seem to care only about their wallets, and not what the patients, their families, and loved one’s may be going through.
On the morning I parked here for 23 minutes, my stay was only for purposes of dropping off medical supplies for a patient. There was no metered street parking available, so I decided to pull into the garage because there was no realistic alternative. I was thinking it would probably cost me a few bucks. .. Sure, more than a meter for 20 – 30 minutes (if one had been available). .. but I certainly wasn’t expecting to be gouged for $ 10.00 for a 23 minute stay. Of course, once you pull through the gate you are ‘stuck’, because the garage is unattended and the only way out is to swipe a credit card.
The owners of this garage have set their pricing in a greedy, heartless, and monopolistic manner, in a way that takes advantage of the Hospital’s patrons, many of whom may be going through extreme medical hardships. They should be ashamed of themselves.

WHAT A RIPOFF!!!
Ten bucks an hour! That means that if I have to see my Dr. and he’s running behind, I not only have to pay the $ 15 co-​pay, I get stuck for paying the $ 20 RIPOFF rate b/​c I stayed over the one hour I thought I’d allotted for my app’t!
I could almost deal with it if there was a «grace period» if you ran a few minutes behind, but NO, if you come in 30 seconds after the hour passes… guess what? Another TEN BUCKS!
I regularly go to the UCSF garage on Parnassus for my Dr. app’ts, and there the rates are incremental, starting at $ 3.50 for the first hour, and then going up by stages for each additional hour. Hell, there have been many times I’d just have to run in to pick up something that took me less than 10 minutes, and the attendant would let me pass, no problem. And remember, parking in this neighborhood (Parnassus) is impossible, so they could easily gouge you if they wanted to.
And BTW, if I parked at UCSF for 24 HOURS, their rate would only be 4 dollars over what I would have to pay at the 1635 Divisadero RIPOFF Garage for two hours…

BEWARE– The rates just went up. I parked here for 2 hours & ten minutes…$ 30.00!!! If you park here BEFORE 1 pm the rate is $ 10.00 per hour even if you are there a minute over an hour, you are charged another $ 10.00!!! AFTER 1:00 pm– the rate drops to $ 6 an hour!!! This is terrible when most people going here are sick and some terminal! Outrageous rates!!!