Aldo

Shoes are often labeled with the «wrong price» and they claim «oh this sale ended last month». And then they get mad when you don’t want to buy the shoes anymore.
Please keep your inventory and price tags up to date, this is really a deterrent since I can never trust the prices I see until I get to the register.

Not sure this is exactly the store. But this is about ALDO as a company.
Ordered two pairs of boots 7/​15, one white one black. Was told I’d have then in 7 – 10 days. They arrived three weeks later. TWO pairs of black, no white.
Customer service sent me a UPS sticker to return the black pair but couldn’t send me the white ones because they were «out of stock on line.» I had called the SF store and they told me they had a white pair in my size. But «Customer Service» said they couldn’t tell the store to ship them to me. EXCUSE ME?
Bottom line: Terrible customer service. Will never do business with these CORPORATE incompetents again. Spent half hour trying to straighten this out.
Customer Service was very nice. But CORPORATE MANAGEMENT IS INCOMPETENT, like most of the greedy, overpaid, mediocre corporate «leadership» in America. This is so TYPICAL. Isn’t anyone else getting fed up?

Although more than half of my shoes were acquired at
, I always find the stores a little disappointing. They’re usually small, so it’s unlikely that any standard Aldo store could fit the HUGE variety that they stock online. This store was no exception.
My gripe, though, is with the fact that I have quite literally NEVER been able to walk in here and find one of the window-​displayed shoes I’ve fallen for in my size. I used to wear a size 8.5, which used to mean up to a size 10 in Aldo shoes, since between 2009 – 2011 many of their shoes ran small. I took my little sister here as well when she was visiting from Indonesia and discovered that her non-​Aldo shoes gave her blisters. She couldn’t find anything in a style she liked and available in her size — normally a 10. We ended up finding something at the DSW, though.
Fortunately, when you aren’t looking for something to wear right away they are able to order the pair you want in your size if it’s available online or in another store.
The employees who work here always seemed overwhelmed when I came in. Waiting for help looking for sizes in the back has taken upwards of 30 minutes on a weekend.

My laaaaawd if you see a sign saying 50% sale you go inside. I got a pair of wedges ankle boots originally priced at $ 140, and insoles, for 34 dollars. YES I DID! My mom would be so proud of me, bargain ciiiity! Very nice staff too.

Customer service was very awful when I visited here. It was on a Friday night and when I walked in I was asked if I was going to purchase anything in a very rude tone. Just to see what she would say I said «Maybe, I just want to look around». I was quickly met with a «Please leave if you aren’t going to purchase anything.» Just to clarify I was going to purchase some Sawyers ($ 150) since my pair were close to warn out, but I guess they aren’t used to meatheads walking into their stores. We don’t just wear gym clothes everywhere we go, we have style too just fyi. Decided that the Puma store close by suited me better so I took my business there.

Best service I’ve ever received. Shout out to Patricia! Good looking out on the shoe cleaner!

i came here looking for some boat shoes and walked away with a different type of boat shoes. The customer service here was well above average but they didn’t have any shoes I wanted in my size. And they couldn’t order me my size either. Thats why I couldn’t give this place 5 star. But even at a busy time they try to accommodate me and my wife as much as possible. so 4 stars is good i would say.

EXTREMELY dishonest salesperson, who is apparently a manager at the store (Patricia, Associate # 46 580 275). DO NOT shop here.
Here’s what happened — I went to try on a pair of slippers but they didn’t have the size I wanted. The associate told me I could special order and pick up the slippers. I told her I was leaving the country for 6 months and the shoes wouldn’t arrive on time. She then reassured me that if the slippers didn’t arrive on time I could just call and cancel the order.
Lo and behold, the slippers didn’t arrive on time, and when I called the store they told me I had to go in the store with my credit card in order for them to give me a refund. It totally didn’t make sense. If I could go in the store I could pick up the slippers. Argh!
The store refused to do anything about it, now I have to dispute the charge with my credit card company.
So dishonest.

I’m not a newbie to Aldo, they have always had cute shoes and accessories at a reasonable price and this location is no different… But I was just there tonight and wanted to mention two great sales associates that were so helpful and friendly– Nicki and Athea (sp) you girls are great at your job! Thank you!

they had a sale today and I got brown knee high leather boots, originally $ 250 for $ 80. then, a salesperson named Sam stretched them for me for free! now they fit perfectly.
great shoes, great customer service!

The pair of flat boots that I purchased from Aldo awhile back have become my go-​to shoes. Yes — the soles wore down quite quickly — but those trusted boots have become such a fixture in my closet that I just got them re-​soled and with a little insert in them — they’re still going strong.
Most recently I became obsessed with another pair of boots at Aldo. Literally obsessed. They didn’t have them in my size and so every other day I would pop in and ask if they had the dream boots in stock yet. The staff were always so helpful and would suggest alternatives. Recently I came in and it just so happened they had the coveted boots in my size. I bought the pair on the spot. And while I adore the color and cut, I have found that you have to be careful to make sure that any boots that you do purchase from here — have plenty of give. My dynamic boots — while stylish and made from real leather — are lined with a fabric that does hinder the comfort of the boot. I’m a firm believer that if you buy boots — try to buy all leather — since the fabric liner has rubbed the top of my toes and I’ve unfortunately had to forfeit wearing my lovely boots as much as I’d like to.
Trust.

Aldo always has swanky shoe/​accessories combos and they scream sexy at an affordable price. There is always a plethora of clearance items and the flyest handbags. With locations on Powell, Market & Westfield mall, you will surely find what you need. and more.

Wanted to try on two pairs of shoes but left without doing so since the salesgirl did not want to get them for me. I usually wear a size 7, but she tried to convince me to try the display sizes (7.5 and 8) because those shoes apparently ran small. I understand that, but the way she suggested it just seemed like she was too lazy to go back and get sizes for me. I tried on the display sizes as recommended and the were, of course, way too big. I left without bothering to ask for other sizes and was not acknowledged.

Shoes. I love shoes. High heels, flats, boots, sandals, men’s, women’s, they have it all! They have some really amazing sales (in store and online) from time to time, so definitely worth checking out! They also have a great selection of accessories, jewelry, and other little goodies for good prices.
The staff at this location was super helpful, friendly, and even offered to order shoes from other locations free of charge if they didn’t have something in my size. Luckily they did and I bought some great new summer shoes. I just love this store! Prices are appropriate, sale prices are amazing, and I would highly recommend checking this location out!

I have to give Aldo 5 stars based on the amazing customer service I’ve received from them consistently.
Last week, I brought by a pair of rainboots that I bought last month (on February 17^th) to return. I bought the white, short-​calf rainboots with black trim because my friend suggested them to me. This store didn’t have them, so I went to the Aldo on Powell and got them in my size.
I brought them back last week, and they simply told me to look for a new pair of shoes that I would want, and I could pay the difference. I ended up picking some strappy heels that cost the same amount as the boots, so I didn’t have to pay anything.
Aldo, thanks for allowing me to trade the shoes out. I’ve purchased a lot of shoes from your stores, and I’ve never dealt with an issue like this before, but thank you for making the process easy for me!

It’s like «Yay, I’m a fan» and at the same time… not that exciting. I’ve said of Aldo in the past, it’s the place I’d come if my house burned down and I literally needed to replace all of my shoes with a nice insurance check.
I’d buy a sharp, contemporary pair of black shoes, a pair of brown shoes, maybe something funky like a cream color or something, and a pair of black sneakers, white sneakers, maybe some Converse imitation, and I’d be all set.
Yet the prices don’t really blow me away, so I rarely buy anything here. I would, but their sales tend to be 10% off and not a big deal, and I’m more of a discount shopper than that.

When I walk into a store and choose the item I want, I sometimes expect a wait, heck during the holidays a wait is taken for granted.
I do not however expect to find three employees helping a single customer who has lifted up his foot to stare at the underside of his shoe for five minutes.
But that is indeed what I found.
All in all the service was good one on one, but get them in a group and it’s like three kittens staring at a tv set.

I am cursing my naïve self for giving into my mother’s request to go there. I am not sure if I was hungover, possessed or mildly delirious that day, but I know that I am never setting foot (ha.) into that store again.
Long story short, I was suckered into accepting 2 pairs of shoes as gifts, mostly out of being exasperated. Like it often happens with purchases you’ve had a bad feeling about all along, I change my mind when I try those shoes at home. I think to myself — the quality is crap, everything there looks cheap (but isn’t so in fact), and my toes are dying.
Haven’t ever worn the said shoes out, and I barely wore them for 5 minutes at home. I take them back, literally, the day after, and foolishly expect a refund. A bitchy gay man examines the shoes with an expression of utter dissatisfaction on his face, mutters something, calls for another sales associate. In comes his sorority sister, an Asian girl with ungodly amount of face paint and cheap jewelry on. They somehow spy a dark mark on the very sole (!!) of the shoe. You know, the kind that occurs from people trying them on at the store. They then proceed to collectively refuse me the refund.
They seriously expected me to settle for an exchange, which ultimately resulted in me having to go to another Aldo store, and getting my refund only after battling with another sales rep, and, eventually, a manager. I have never had to deal with such reluctance, and outright bitchiness. I’ve also never had a sales rep making up some bogus reason in order not to give me what’s rightfully mine.
I’ve worked retail, and if I have ever treated a customer the way I was treated here, I would’ve been fired in an instant.

Well after reading the other reviews on Aldo shoes I must say I don’t understand all the hatred. I’ve recently checked out three stores and the service was great !
First of all I’ve recently been to the Aldo stores on Powell St., San Francisco Center on Market & 5^th and across the street on Market searching for size 11. Sadly I’m a 10.5 and I have to buy Aldo shoes in 11.
It’s not esy to find 11’s however they will gladly order them over the internet or in the store and you’ll get them in 3 – 6 business days and they’re paying shipping these days.
Knowing this I basically did a search on their website found three styles that I swear are very close to high end designer styles and walked into the SF Center store, checked the styles out including the quality, paid cash and ordered them !
Look I know these leathers are not the highest end like you get at Neimans and Saks but it’s really not always necessary to have that quality especially with the rainy winter season coming !
And two were on sale on the internet so I got the sale price !
I already have a pair of their black leather pumps and have no complaints on the quality and fit so I can’t say anything bad at this point. I keep you posted if anything bad happens.
Aldo shoes are designer inspired and are very well priced, generally at $ 100 or so, what’s to complain about? Like I said check out their website for sales before the stores even get them !

I completely agree with the previous Unilocalers rants about customer service here. I was the only one in the store but didn’t get approached or even greeted at all. (what?! I swear I showered this morning!)
But whenever I see an Aldo store, I still check it out. Because Aldo scores on its cute accessories. Belts, cocktail rings, earrings, etc. Earrings are reasonably priced from anywhere between $ 12-​$ 18, Cocktail rings from $ 20-​$ 25. Quality-​wise a notch better than Forever 21 if you don’t mind spending a bit more.