Puma Store

Best shoe store ever the staff helped me with a lot of my demanding request and the cost were lower than the online store

this store is closed… as of may 2015

Came here on a Saturday night around 8 PM.
No other patrons in the store.
2 associates working.
No greeting.
Associates were chatting with each other.
Didn’t bother to ask if we needed anything.
Had a question re: a specific items.
They acted as if they were annoyed that I interrupted their conversation.
One associate said they didn’t have it.
Then proceeded to continue their previous conversation.
No, but can I help you with anything else? OR sorry, etc…
No good bye and thank you for coming in, etc.
Why the 2 stars and not 1? Been in here during the day, they were much more professional then.

I like Puma shoes and I like this store in particular.
— They do have offers and discounts.
— They have latest models.
— They have a very good selections of size.
— Flexible return policy.
Sometimes sales person is not helpful enough, then I just go to someone else and they help me. Usually there 3 – 4 sales people in the store.
Contingently located also.

Nice selection but the the people who work there could not be more ambivalent about customers. Thanks hipsters!

i’ve never been a big fan of puma… probably because i never liked how their sneakers looked like a weird cross between ballet flats and mesh sneakers…
but i decided to give this store a try. it’s very small, i didn’t go to the second floor which is the men’s section. maybe it’s much bigger, i don’t know. the women’s section is the first floor and the selection is pretty slim.

Paradigm-​shift is what companies that sell stuff to people are in the business of. The paradigm-​shift represents a window of time during which a person enters a store and takes in what is present and then leaves either with a purchase or with the likelihood of coming back. Many retailers try but the tactic is obsolete by 10 o’clock in the morning. For many reasons, the Puma Store in

The worst service ever, clerk and cashier 102 969, was the rudest and unfriendly staff I have ever encountered lately. He seriously needs an attitude adjustment. I was looking for something conprameble to crocs, as I could not find any. I was dressed with shorts and sandals since I needed to be comforterble after having a procdure done on my foot. He was not knowledgeble and very uptight. It seemed to me as he was judging me for the way I looked, I had the fullest intention to buy something, which I did. Mean, mean, mean— even Nordstroms and Bloomingdales offer better service than his— if I could have found what I was looking for elsewhere, they would not have counted with my patronage. I most likely would have bypass this store, Puma, if I did not really need this shoes!

What a nice staff!
My bestie needed to exchange a pair of kicks, I was along for the ride.
The Puma gentlemen who helped us (all three) were super friendly, conversational, very pleasant. I tend to like to keep my store transactions short and sweet, but this was actually enjoyable.
The only thing: the store is like a sauna. NO kidding. We asked them all, «Aren’t you hot?!» They all agreed yes, we were all sweaty messes at the end. (well, they were. I glow.) Just warnin’ ya.
VERDICT: GO! Say hi to my Puma buddies.

I normally don’t bother leaving reviews for retail joints but this place really sticks out.
Space: It’s a clean, modern, minimalist and clutter free store. You can find exactly what you need right away. Much better than most shoe stores — over-​stuffed warehouses with massive promos and ads everywhere.
Service: The people are friendly but not annoying. They’re casual assistants, not salespeople, so they’re there when you need them and gone when you don’t.
Price: The best part. They have great sales here. A pair of shoes that’s $ 70 on Amazon was $ 42 after all the discounts. A $ 40 track jacket was $ 25. $ 30 sweat pants were $ 20. Add to that 30-​day returns and a convenient location and you got a winner.

I really enjoyed visiting this store while in SF, compared to the other Puma’s I’ve visited. I was immediately greeted and informed on their promotions at the time. How they have the store split up works out wonderfully along with everything being super organized! Their employee Patrick was super helpful with suggestions and sizes I needed, I’d definitely recommend it to anyone shopping in the area!

The store was split up into different levels. I found exactly what I wanted right when I walked through the doors and it was on sale!
The customer service is great. The greeter helped me with the shoes I wanted and the shoes were brought quickly for me to try on.
Definitely a store to check out when you are in San Francisco.

Selection is hit or miss. Great location and when they have good stuff it is a great place.
Sometimes have some great deals. Usually packed… which is a pain because it is such a small store.
It is nice enough but not always the best due to the staff not always being super helpful and they don’t really know how to handle more than one person’s requests…
The shoe elevator causes a major pain for the men’s floor because it takes forever when they are busy.
There are def. many better PUMA stores around the country, but they did a nice enough job for the space they have.

This is one of the worst puma stores ever!
They never, ever have any (popular brand) shoes in stock or in the right size. How many people wear size twelves — always odd sizes??? For a store this big to not have inventory is unthinkable.
With that said, the staff is friendly and try to be helpful, but they can’t tell you when they will be getting more of an item in and they have to call each store to find out if a shoe is in stock. There should be a better system in place for the paying customer. If one store doesn’t have a shoe, there should be an easier way to find out which store in the area has it.
PUMA’s Customer Relationship Management is VERY POOR.

My hubby is a fan of Puma. He rarely buys anything for himself in terms of apparel or shoes. He also isn’t big on being in the city and around a lot of people. When family came to town, we had a full day of tourist stops. He made it a point to go to Puma while we’re out there. Just before we left, he quickly found the men’s department on the 3^rd floor — took the stairs even! He found the pair of shoes he’s been eyeing for over a year, asked for his size, did a mini catwalk demonstration and he said «I’ll take them.»
He didn’t lose his patience with the sales man that was trying to make him look at styles that were not for him. And the cashier was my biggest fan to my comedic performance at inquiring after a discount.
They now have Ferrari merchandise. The hubby is a BMW fan so if all the Ferrari/​Puma gear was for BMW, I think we would’ve spent a lot more that day. I liked the white zipper up jacket but it wasn’t worth $ 90. They had cute work out gear for the ladies and über cute kids’ shoes with matching mommy shoes.
The store is very clean and well-​lit. They need more locations.

I love Puma shoes (and accessories) but hate the Puma Store. Several months ago I purchased a pair of women’s shoes for my wife for Christmas. It was in early in November and thought I could hide them away before the big day when Santa and his sleigh of eight tiny reindeer would arrive.
The day finally came and to my surprise she actually liked what I picked out for her! The only problem was that they were a half size to big and she would need to exchange them. Hey, no big deal, I included the gift receipt in the box so exchanging the shoes should be no problem.
The following week I returned with the shoes and gift receipt. As luck would have it, they had the size she needed and the sales person went in back to retrieve the shoes. As I waited for him to return, I saw a display with her exact same shoes but this time they were discounted at 40 percent! Hell yeah!
When the sales person arrived, I pointed out the sale and if he could credit the difference. He then says something about me only having a «gift receipt» and that I would need the actual copy with the amount showing on the receipt.
You’re kidding right?
Well do not despair, I just happen to have my credit card statement in my car. It will show the date purchased and the price of the shoes.
Sorry, still need the original receipt.
I understand that stores have policies, but let me tell you. This policy sucks. Plus the fact that Nordstrom located literally across the street carries the same exact same shoe. Now what do you think would have happened had I had this exact same scenario at Nordstrom?
I don’t even know why I am wasting my time writing this review, given the fact that I will never set foot in your shitty store ever again.

Before my Europe trip I wanted to purchase some stylish tennis/​athletic shoes and I thought Pumas would be a nice fit. I visited the Puma store on Market in downtown San Francisco, noticed the large selection and picked out these sleek Pumas that were all black, some red trim with a Ducati logo. All the merchandise was 30% off and I thought these shoes seemed more stylish compared to some white tennis shoes with the La Coste alligator on the side I had seen at the La Coste store or some Nike Air’s at Niketown. Plus I’m trying to look European stylish.
Low and behold when I went walking on the first day in Prague those shoes did not go well with those cobblestone sidewalks. Those bottom side Puma metal logos were killing my feet. Ouch! My feet were not happy. Switch to the Nike Edges I had brought as a back-​up I thought. The Pumas sat in the suitcase the rest of the trip. The girlfriend also switched out of her sexy sandals into more comfortable shoes.
Never the less when I got back to the states I had to make a trip back to the Puma store. I called the manager Jessica and told her the story and that I had also lost the receipt. She gladly exchanged the shoes for something else with no qualms. Since they were having another 30% off sale I thought «Great Customer Service» so I purchased a sleek black Ferrari track suit jacket. Always reward good customer service.

3.5 stars
I ordered a pair of ballerina flats online from
on 6÷13÷11 due to a 40% off friends and family promotion. It was shipped via UPS. I ordered ½ size larger based on several shoe reviews; however, the shoe turned out too big.
Took it back to the retail shoe to do an exchange, but after trying my actual shoe size, the shoe still not what I expected. They’ve got this system where they talk via some bluetooth like device to the stock room, and like magic, your shoe is delivered via a dumb waiter.
It was suggested I take a look at another shoe (since you only get store credit if ordered online), so I went up to the 3^rd floor to see what I could exchange for. Found a different pair of shoes, and hoped that the store would honor the 40% off. Went back down to the cashier on the ground level, and he said YES!
I left as a happy camper.

This girl I know has a shoe «addiction» — even though that’s not a word that we use in polite company.
Whatever.
Here is what this gal found lacking:
* No try-​on socks, just nylon peds. I’m fine with the laundered try-​on socks at other stores, but peds?
* Perhaps a way to get you to buy Puma socks, since they can’t accommodate you with the correct fit… Hmmmmm. Dastardly, but if people don’t mind the up-​sell, that’s their bidness.
* Retrieving the mate or a size of any pair of shoes appears to be on the same level of complexity and have as many failsafes as NASA, because it took fo-​e-​vah for each requested pair of shoes to get launched through their stock system.
Niketown in Union Square has the same problem, but there’s always something to fill the void: look at work out clothes, gear and have all kinds of fun.
Champs at the Mall across the street is FAST — I think their staff should have the Gold Medal in Shoe Relay Olympics — Michelle really set the standard very high. And they are working with a stockroom, not a robotic distribution portal.
Puma? Pumeh.

The boyfriend & I checked this place out today, it was pretty cool…
Nearly EVERYTHING in the store was 40% OFF! I got some cute little camo shoes, the bf wanted some cool gym clothes, I was also looking for some of the Puma Ducati stuff (they didn’t carry nearly as much stuff in the store as they have online… BOOO!), and because of the sale, a lot of sizes were sold out. Puma stuff is really cool, it’s the same quality as Adidas & Nike, but without the ridiculous prices! I also happen to think the little kitty logo is cuter too =)
The customer service here was A+, everyone was so helpful, checking the back to see if there were more sizes & alternate colors, and the cashier guy was super friendly too…
The selection here just isn’t what I was hoping for, based on the amazing selection they have online. After all, this is the PUMA STORE… I know it’s not realistic to expect EVERY item online to be in the store, but this wasn’t even a fraction of the online selection =/