Bank of America

Can’t seem to retain good tellers. The only b of a in the area. Has free parking if it’s not taken by locals for other uses then banking (shopping lunches) should be monitored better. Put electronic gate or security like the Wells Fargo across the street. Used to have some good guys there (Marcel was awesome guy hope I spelled his name correctly) for tellers but all ways seem to get promoted or leave-​now very boring tellers not very friendly next time will have to get tellers names couple grumpy Asian ladies, I have been going there since branch was open probably before those tellers were born
. Sad oh and hate the thick glass between tellers and customers the neighborhood is not that bad.

Tha k you Renee for your absolutely horrible service. No eye contact. When I said hi how are you now response. Tossed my money at me didn’t count it. I came in to open an account because my Capital One account in all the way downtown. If I were the boss I’d fired you in the spot. But I get to walk across the street to Wells Fargo and move my business account there.
And not every black guy that does have an account there is not trying to cash a fake check. I watched the cashier next to me cash 2 in less time. And one didn’t have an account either. It was a 160 dollar check

Absolutely dreadful customer service. Massive line, employees strolling about the banking center, and no one will open an extra teller window. Awful banking location!

Rosemary Schoene rocks! If you lose your card, a lot, like I do, she helps. She helps. She gets it while most of these a-​holes are still telling you about the gov’t id policy that I hate, hate, hate

OH MY GOD!!! I finally built the steam in me to write a review of this F***ing asian lady in there that I ALWAYS get every single time I walk in there. Just seeing her face in my head right now is burning fire in my veins and making me shiver with goosebumps… EVERY… SINGLE… TIME… I walk in there and she greets me with a bitch face. That kind of face that says «What the f**k do you want today?»… I have been there in the mornings and in the afternoons and her personality is always the same– BLAH. She clearly hates her job and customers with a passion B of A please fire her!!! She ruins my day.
PS– I’m not racist, I think she might be the only asian lady in there so that’s the only way I can identify her… She has a tacky sense of fashion and long black hair. Face looks like hammered shit.

The customer services at Bank of America are decent, although it can still be better. Most of the BofA tellers seemed to be polite, nice and friendly. Not all of them were as rude as some customers think they are. Although for a disclosure, I must confess that there are some rude bankers and tellers. Being able to encounter working with bankers and tellers who are nice and friendly is the part that would bring a positive banking experience. I do love the fact that the staff here are nice and friendly.
The lines weren’t super long, about 5 customers waited in line. The other part I’ve gotta admit is that the staff worked fast to keep the line as short as possible. This is a decent BofA branch in the West Portal area. I came in to break apart $ 20 bill, the guy who helped me was very nice and friendly. Are you or anyone around you a BofA customer (s)? Out in the West Portal area? Looking for a BofA branch? There is a branch right on the corner of West Portal Ave & 14^th Ave!
The business hours for this branch are:
Monday — Friday 9 am — 6 pm
Saturday 10 am — 2 pm
There are 2 ATM’s available right near the doors! I do love the fact that Bank of America, Wells Fargo Bank and JP Morgan Chase Bank installed deposit-​friendly ATM’s. Deposit slips and envelopes are not needed! The Deposit-​Friendly ATM technology is very time efficient for customers and it is an excellent idea!
There are usually parking spots right up front with a bus stop for the 17 and metro stop for the K & M right in front! Oh yeah, I usually see someone with security guard uniform on so there is usually a security guard standing right in front of the bank whenever I walk by.

It’s an outpost of BofA so HQ has skimped on giving them the updated technology you see at other branches and inside, it generally looks a little down at the heels.
[A fresh coat of paint would do wonders]
If you’re in the West Portal neighborhood, it’s conveniently on the main drag and parking’s easy enough.
The staff is pleasant and there are no lines. It’s all good.

Dont really like B of A. I love my hello kitty debit card and seriously that is the only reason I put up with them.

Before I figured out how to do everything online, I came down to this BoA many times to cash checks and other such things. This is a pretty good one. There’s never a line for the ATM, and customer service was ok last time I was in there.

warning. never go there.
worst bank of america ever with worst bankers
they don’t even know how to check balance. never smile and w
Adam? a guy bank teller. so dumb !

As far as BofAs go, this location is awesome. I rarely have to wait in long lines. Everyone is nice, friendly, and seems to want to help me with whatever I need. One of the guys even jokes around with me when I’m in the branch.
There are 3 BofAs in my 10 block radius, and this one is my favorite.

DON’T DO BUSINESS WITH THIS BANK! This bank is the worst offender of banking regulations I have ever encountered and I am an ex-​Bank of America employee! I opened a «liquid» CD with them a few months ago which allows withdrawal without a penalty. What they don’t tell you is that they do not provide you with monthly statements so you don’t know how much interest you are earning so you can check if the interest is correct (mistakes happen all the time). Even when you go into the branch, neither the teller nor anyone else in the branch can access your account. They needed to call another department to get any information on the account. Years ago, this information was ALWAYS available to the branch employees and customers received monthly statements. Now, they only want to reduce costs to a bare minimum and the customer gets the shaft. THIS IS SIMPLY UNACCEPTABLE! They can’t tell you what the interest amount is as of a specific day because their not set up to provide you with that information. they can only tell you the interest amount if you close the account that day. I was so disgusted and angry that I finally closed the account and, to add insult to injury, they could not provide me with ANY written statement showing the interest I had earned up until the day I closed the account. THEY COULDN’T GIVE ME ANYTHING IN WRITING WITH THE INTEREST EARNED WHATSOEVER! They could only tell me the interest amount over the phone! They would not put it in writing of any sort. You have to ask yourself, «WHY?» I think it’s because they’ve had mistakes with their interest computations and they don’t want to deal with customers at the branch which takes times and money. They want to just tell you what the interest amount is and then hope you don’t check the interest earned. This is a complete racket and against all banking regulations that I am aware of. Then, I was told I would receive a statement within a week with the interest and closing figures. I DID NOT RECEIVE ANY STATEMENT FOR MORE THAN 3 WEEKS UNTIL I CALLED THEM AND DEMANDED THE STATEMENT. THIS IS FRAUDULENT PRACTICES OF THE HIGHEST OFFENSE. I am so upset and outraged at their lack of adherence to banking rules and regulations that I am filing a complaint with the Comptroller of the Currency Administrator of National Banks (
), which I encourage anyone to go to if they have a problem with their bank. WE CANNOT ALLOW THESE BANKS TO DO WHATEVER THEY WANT WITHOUT ANSWERING TO THEIR CUSTOMERS AND TO BANK REGULATORS!!! WE NEED TO STAND UP FOR OUR CONSUMER RIGHTS AND MAKE THEM CHANGE THESE OUTRAGEOUS RULES WHICH BENEFIT ONLY THEM BUT NOT THE CUSTOMER. THEY REDUCE THEIR STAFF AT THE EXPENSE OF THE CONSUMER AND WE SUFFER WHILE THEY MAKE HUGE PROFITS AND GET BILLIONS IN BAILOUT MONEY FROM THE FEDERAL GOVERNMENT WHICH, ULTIMATELY, COME FROM OUT OWN POCKETS. CONSUMER BEWARE!

I hit this bank (ATMs mostly) every Friday morning before going to breakfast at Manor Coffee Shop in West Portal. A few times when the ATMs haven’t worked well the staff have been accommodating. In the middle of the day I’ve never had to wait in line more than 30 seconds or so. This is a big improvement over the Powell or Castro branches which seem to be very touristy. I’ve never tried their merchant services – the Powell Branch seems to be better for that.

I wouldn’t bank with BofA for the longest time after I closed my acct with them years ago. Didn’t like the service and low interest rates. But, we opened an acct with them recently and the staff member was really helpful and nice, maybe it’s just at this branch. It’s not a huge bank and esthetically not as attractive as the Wells Fargo further down with updated furniture and fixtures. I still wouldn’t consider banking with B&A for daily banking services, but if you’re opening a long term acct (CD) and don’t have to deal with them for several months on end, then it’s not so bad. There’s an underground garage with free parking, but only holds about 8 or 9 cars and they’re always filled on the weekends.
Had to make a return trip to the BofA after our statement arrived, they got the wrong address on it (another relative who has a shared acct with hubby and NOTHING to do with me) and mailed it to their house.
Can’t believe someone screwed that up even after we showed our driver’s licenses when we opened the acct and verified our address. Never had a bank do that before. Can you imagine the identity thief issues that can cause, using a wrong address?