Wells Fargo Bank

After a bad experience at a downtown Wells Fargo (the one next to sf public library) with a banker named Jorge, I decided to stop by the West Portal Wells Fargo on my way home to see if someone there could help me. I met a banker named Felix and after explaining my situation he was more than helpful with resolving my issue. He was very kind and professional! Great customer service there! Thank you Felix!

This branch is pretty awesome!
My car got broken into and my bag/​checks were stolen. I was leaving that week for a trip and was needing urgent assistance with the accounts. I called the branch immediately and informed them about the problem. The banker immediately involved the manager to expedite things. They were knowledgable and quick! [sorry for the screaming and the violent reactions]. They calmed me down when I get to the branch and worked on things. Thank you! Thank you!

Excellent Customer Service from Asst. Branch Manager Anthony Try and Manager Cassandra Vincent

I came in two days ago to pick up two cashier’s checks for rent and order a checkbook. I stood for a total of 15 seconds before someone stepped up to a counter and offered to help me. She printed up the checks quickly and efficiently, and was incredibly patient with me while I was being indecisive with the design of the checks (they all looked pretty silly to me). Her thorough help made this process a complete delight. Great branch, great staff! Good job, Wells Fargo.

I went to West Portal Wells Fargo branch yesterday for the first time. Needed to do a couple of transactions plus to resolve a problem with my account. Every teller I was talking to was very nice, positive and super friendly. They quickly resolved the issue, were very (super!) helpful and gave me an advice regarding my account. Thank you, the team of West Portal branch!!! Also I would like to say «Special Thank You» to Maria who helped me with enthusiasm and made my (not only one) two days!

As soon as I pulled into the parking lot I knew I was missing a vital piece of info to get my April Rent cashier’s check. I flippin forgot my new landlady’s name. It’s not an easy name. Nope. I search my car, purse, text messages and make calls to the property manager, my hubby and even my mom. No dice. I go in hoping that somehow someway the teller will be able to help me. And guess what? Super mega ROCK STAR Andrew Silverson comes to my rescue. It’s not an easy task. He has to do some sleuthing. And it takes like 25 whole minutes. But he doesn’t just half heartedly check one or two leads. He is tenacious. And really really nice. Isn’t annoyed by my ditzy move. He is sympathetic and puts me at ease. He unearths the info and ta-​dow! My cashier’s check is printed and I am on to the next challenge. Thank you, Andrew!

I like this wells fargo

had to purchase some Euro for a trip beginning in a few days. Andrew who is the foreign currency rep was exceptional and very friendly. Very satisfied with this bank’s service and professionalism.

Id give this place 3.5 but since Unilocal doesn’t have half stars Id lean it to 4 stars.
Its not great but not bad also. One the positive side they do a good job here on working the lines. Its a medium size branch so they have more staff. But even when they look short handed they do a good job of cutting down customer waits and helping out. I dont mind the wait to much cause all banks get busy but knowing they’re really trying and doing what they can to cut the line down its nice.
As for the negative side. I understand there is a lot of turnover but the inconsistency of the service at the window can be really annoying.
All in all this is a pretty good branch to use.

I’ve been a part of Wells Fargo for 4 years and loved it. I have never had an issue with my account until today. There was a confusion with a deposit I made the other day. So I called Wells Fargo immediately to figure it out and the man I spoke to was so rude and frankly did not care about how stressful this situation can be on a young college student. He transferred me immediately to a manager named Maria and she was no better. I will be going in later this week to let them how they disappointed me and that I’ll be moving to chase.

Not sure why this branch is so inconsistent, either very good or really don’t give a s*** and fine take your money elsewhere.
They win, I won’t go back here. I don’t want to close my account and move to another bank.
Can any Unilocalers please recommend a GOOD wells fargo branch? OR should I just go to another bank? Thanks!

These guys have been nothing but pleasant and professional in our interactions. I just got of the phone with Dave, who removed nearly all the friction points of opening a business account with account administrators on each coast.

Normally I wouldn’t give a four star review to a corporate bank. However I went to this west portal branch to exchange Philippine pesos to us dollars and they gave me a pretty good rate… certainly better than SFO or the US Bank Travelex place on Castro street. As an added plus my teller was filipina so i got to talk with her about my trip. I am not a wells fargo member so I can’t comment on their other services; however, I’m definitely satisfied with their currency exchange.

This is the most customer service-​focused bank I’ve ever been to. We recently opened an account with Wells Fargo and have since used more of their services. This branch specifically has the most helpful and friendly staff– from the greeters, tellers, and associates. They have done multiple foreign currency exchanges and have been nothing but helpful.

Victor is HOTTTTT

Wells Fargo in general has been horrible to me.
I took a flight to SF to come to this bank to talk to someone because no one on the phone could help me. My father had passed away and I took over his house payments for the home he owned in SF.
I walked into the bank to talk to someone and this guy named Keo at a desk was willing to help me.
The first thing he asked if I was off of school today. I commonly get mistaken for high school age. Which is no problem but I felt offended because I was there because of a home mortgage. I explained the very complicated circumstances to him and that I was from out of town and took a flight there and needed someone to help me asap. He seemed to understand, took my ss# and made me sign a form and promised me the home mortgage rep would call me after 24 hours. If not, to contact him to let him know.
That was four months ago. I was there for fours days while waiting tending to legalities my father left behind.
I called. I emailed. I called again.
I even called back and someone named Anthony got on the phone with me and basically looked up my file and whispered to me. He said because I didn’t have a bank account there and only had the home mortgage that was in the estate of my father’s name that I wasn’t considered a valued customer and that’s why no one has returned any of my calls. He told me someone walked up to his desk and that he had to go and hung up on me.
Another time I got someone from that branch on the phone and she told me the original person who had helped me, Keo, was out of town for something like five weeks and that’s why he hadn’t gotten back to any of my calls or emails. Now it’s four months later and no one from that bank has helped me only made things worse.
I thought getting into a branch and off the phone with the 800 #‘s would help me but they gave me run around also and basically told me I wasn’t a valued customer even though I have over $ 1500 I sign checks for every month on behalf of my deceased father. I still cannot believe no one will help me.
This bank was awful to me!

So this wells fargo is peculiar. As soon as you walk in you are bombarded with people in the front who greet you. The purpose of this I’m sure is to demonstrate friendly customer service, but instead you get employees who are standing around talking that you walk into and they awkwardly ask you how you are doing. The tellers are hit or miss, and the bankers are so hungry and desperate to open up new accounts etc, that you feel their stress. I know this is partly due to wells fargo and the expectations they put on their employees but geez… not a comfortable feeling at all.

to all you «fresh out of college in a downturn economy» bankers:
a few tips in that shark tank you call WFB.
1) dont be pushy/​over-​sell to a sells person
2) dont try to push products on an obvious EX-​EMPLOYEE (my acct is titled an employee account and you, baby faced pb, i told you i use to work there).
3) ask questions. sell the benefits/​products on MY needs, not yours.
I come to this wells from time to time to transact. i had to order checks, was sat down by a banker. i was in a suit (i work for a competitor) and he asked what i did. i told him. he tried to push a savings account on me when i have no immediate need for it (im on a 15 min break from the office so im time sensitive) nor do i have a LONG term need for it (my savings is elsewhere).
i told him i use to work for wells, i dont need an «account review» and i will not be assessed fees for my checks so thanks for bringing it to my attention. whomever the manager is here, take note.
i know wells has a great training program but i also understand how their «sales» culture is, but apparently they dont teach common sense in this office.
wells is ¹⁄₃ of the banks i have checkings with. it wouldnt be much trouble to switch, but now im thinking about it.
side note: the company in itself is «ok» at best. it makes sense right now and where i travel there are locations. it just seems like this office in general doesnt pay attention to the type of package im in. its basically a «f**k off i dont want anything» package.

Wow. Am I a princess? I was just treated like one here. It was actually a bit overwhelming to the point of annoyance. Alas, I didn’t like Wells Fargo before and this branch has changed that for me. They were able to do things that other branches couldn’t. Which still doesn’t say much for the bank as a whole. However, this location is awesome.

I met a MILF (Moron I Like to Fire) at the teller, who was not very service-​oriented nor compassionate. I wasn’t asking anyone to bend over nor get on their knees!
With this economy, I thought it was even more important to treat your clients with appreciation.
I simply wanted to DEPOSIT a few merchant checks for my client. I have been doing this regularly for years without any hiccups. But this time, a new teller told me that she couldn’t process the deposit because the «payable to» had initials of the company instead of the full name.
Using the same logic, most tellers would agree that IRS = Internal Revenue Service and USPS = United States Postal Service. As long as the initials were correct, I did not see the harm in depositing, NOT cashing, these checks. She made me feel like my client was stupid for writing the initials out. Did she really expect me to go back to each check writer and write new checks?
Surprised, I asked for the teller’s supervisor and then explained the situation to Elizabeth, but she just stood behind the teller, nodding her head. I interpreted her non-​verbal body language as «TOO BAD SUCKER, WE WON’T HELP YOU!»
I asked how come I never had this problem before when Donna was running operations, she replied that Donna had retired and that just because Donna let me slide doesn’t mean she would do it.
A caring manager would roll up her sleeves and look at the account more closely at the terminal to see what could be done to help. She could have shown me a policy from her corporate manual on the reason why. She could have said, «I am sorry and I would like to help you, but …(insert reason or a story).»
Even after I told her that I would be inconvenienced for having to go out of my way to another branch to deposit these checks, she gave me the cold shoulders.
Taking no for an answer, I drove to another WF branch and successfully deposited with another teller. The teller and ops manager told me that it shouldn’t have been a problem at all.
I am giving this branch 2 stars for hiring a manager who does not use her brain or heart to solve a non-​brainer client issue. Their service used to be so much friendlier. Also the other tellers who I interacted with for many years are no longer there. I have been FORKED by this HELLS LARGO branch staff!
Useful lesson: If you cannot get in the front door, try the side door. If you still can’t get in, try the back door. It is usually open for those who believe they are right and don’t give up.
Another lesson: A bad impression leaves a lasting impression!
I dedicate this review to Tom R, an elite Unilocaler in my book, who knows what to do with a MILF.