Copymax

They just raised their individual copy prices last week. :(
Luckily, I came in to get a large volume of papers copied. Bulk copying prices have remained the same – it is about the same price for self service as it is for full service (when you copy a large volume).
I copied about 1500 pages (full service) for 7c a page, that’s a very decent rate. My only gripe is that it took 2 days to complete.
Service was really friendly, I will definitely come back.

Took my copy job here because I had some office supplies to purchase. I was the only customer in the store, 2 employees on duty to serve me, and I felt like I was the last thing they wanted to deal with. The attitude I got was pretty clearly telling me that I should’ve gone elsewhere. The job itself, 1 copy of a stack of ~1,000 pages and a second packet of only ~50 pages. Simple, but it was like I was asking for something they’d never done before. No estimate given on the price. And when I asked when it could be done, I was told the next day. This was at 8:15 am, and there were no other customers. When I said I’d just take it elsewhere, the manager grudgingly offered to see if she could maybe have it done by noon. This place stinks.

Ordered business cards from here for our business. They came out very thin and paper like. Had to laminate them all which took time and money. Save yourself the trouble and go to a printer who does quality work.

This place claims to have wire-​o binding, but they do NOT. The people in the print services were not very helpful. Also, beware if you’re using their cutters, make sure to check the angles, everything I cut on their cutters was skewed.
I would NOT recommend this place.

I really don’t know why people hate this place. I used to go to Kinko’s when I didn’t live in the Bay Area, and was severely disappointed with the Kinko’s I found here in SF. Fedex has totally ruined that business, the quality goes down every time, the price up, and the range of options gets smaller.
After a frustrating experiencing going back and forth to Kinko’s on a tight deadline only to have them do it all wrong and lie to me about it, I came to Copymax out of frustration, and I have been back since then and received the same great service. Here are the pluses:
1) No waiting. They’re not insanely busy like Kinko’s so I got in and out in less than half the time.
2) Wide range of paper options. The documents I produce are my livelihood, and they have to look good, and I don’t mean pretty good, I mean GOOD. I know exactly the paper I want and can tell the difference between 300, 600, and 1200 dpi. Kinko’s wouldn’t even do more than 600, and for anything more than 300 they charge $ 1 a page!!! WTF!!! Since when do lines that don’t look like blocky pixels cost so much to print? Last I checked this was 2010, not 1985.
3) Friendly staff. They were laid back and cheerful, they were polite, they did everything I asked without b*****ing about it like Kinko’s.
4) Super cheap. I was expecting a bill similar to Kinko’s and it was half the price.
So in short, go here if you want it done right and you don’t want to fight the crowds.

I went in today to place a fairly substantial order for stationery. The young lady helping me was very nice, but after she told me she had to call the vendor to place the order, she disappeared for over 20 minutes. I mentioned this to another woman on the floor, who I believe was the manager, who almost barked me out of the store, declaring, «It’s been seven minutes!» (among other remarks). I will avoid returning here if at all possible.

Took in a medium sized job (20 – 40 pages) to be printed out not even bound and was helped by about three people. I love how they have you sit in office chairs like when you get your taxes done with a screen we both can’t see at the same time. I bet the chairs are returns from the other half of the store. The manager wouldn’t give his employee the time of day when she asked for help helping me. They didn’t know how to tell if my external drive was connected or how to appropriately remove it.
I can’t say im surprised because the other half of the store is run by goons as well. Fedex/​Kinkos around the corner is much better if you’re in a pinch.

I went in today to print out 2 pages from a memory stick. I got there at 2:24 and left at 3:30. I was helped by a total of 4 people who passed me around and went off to help other customers. It seems they like to start on people but not finish. There was even a corporate manager there chopping it up with a couple of the workers as I waited the last 25 minutes to pay for my sheets. How can I be surprised by the poor customer service when the leadership there exhibits the same cluelessness. Don’t go there unless your time is worthless!

I went in the other day to get some wire-​o binding on a small book. I had it carefully layed out with a nice little post-​it on the cover that specifically said «bind here» with an arrow. All you needed to do was stick the damn thing in the punch. Idiot proof right?
I go to the counter and the girl starts to take my book apart and leaf through the pages…“Where do you want it bound?”
«Um where the post-​it indicates.»
«Where?» Well Bitch, you would know if you didn’t take the cover off and flip it around so you could inspect it for God only knows what reason.
She then proceeds to pop her gum and say, «So you want it bound with the wire kind?»
«Yeah wire-​o»
«The spiral one right?»
«NO! WIRE-​O!» Obviously this girl did not know what the hell she was doing. She then walked off with my cover to ask if it was too thick. She came back to say she couldn’t do it.
I have to say I was relieved because I was having serious doubts leaving it with her. I know they could have bound my work because I get wire-​o binding done all the time with the same cover material at other service bureaus. I doubt the equipment is any different here.
Copymax gets two stars because her stupidity was obvious enough that I was able to leave before she destroyed my homework.

I agree their printing services can be excellent — providing you have the right employee take the order and do the printing/​binding. Bob, John, and Tiffany are the best. The others tend to come and go, and one of the long timers has no visual sense, and things look sloppy.

Employees @ Copy Max (I think they call it «Impress» now) would kick Kinkos in an SAT test with their eyes closed! Get this: Copy Max hires actual smart people with creative brains that get stuff done. Their desktop publishing services are the best kept secret in SF, we’ve had our Holiday cards designed & printed twice, will keep coming back until Matthew retires with the company! Thanks Copy Max.

Great for making copies and sending faxes, miserable for having something printed off a disk. Why aren’t the disks from Officemax (connected to Copymax) compatible with the computers at Copymax?! Another option is emailing the document that needs to be printed, however whenever I show up to pick up the document, they say they didn’t receive my email and suggest I call ahead to check next time. But when you call ahead they are too busy to take your call. Get it together Copymax!