Cuyana

I love my new zipper tote from Cuyana. It’s beautiful, smells amazing, has so much room and it even survived my first work week in NYC like a pro. It’s quickly become one of my favorite purchases. It was my first purchase from Cuyana but it definitely won’t be might last. I love it!

Purchased a «silk» shirt from here that was definitely not worth $ 165. It doesn’t even feel like silk it is so cheap. It has a weird texture and is not smooth. I had it cleaned once and the seams are already fraying. There is an awkward triangular gusset in the armpits that makes it look cheap. Wouldn’t recommend this brand — it is just as poorly designed with cheap fabric and poor fit as Everlane and 2x as expensive.

I was sent an online survey as a long-​time Cuyana customer, promising a Tshirt on completion. Due to the «limited availability» a $ 40 credit code was issued, to expire on 12/​31/​2015. When I went to redeem this last night the code didn’t work. The customer «service» person said that the expiration date had been moved up and that she was «sorry» and that it was a management decision. No Tshirt, no credit and I got screwed twice. Buyer beware.

This company is deceiving with their shady business practices. I was asked by the company to take a thorough survey in exchange for one of their shirts. I held up my end, but the shirts sold out. Instead, I was offered a code to use online for the same value. The code expired 12÷31÷15 — period, no fine print. Upon trying to use it in November, I’m told by their customer service that the expiration date needed to be moved up to mid August and there was nothing that could be done. Had this been a complimentary code, no harm. But I earned this code by providing feedback for their company and then they pulled a quick bait and switch instead of honoring their commitment. Any company who is this sneaky and deceptive won’t be getting my money.

I stopped by the showroom while visiting San Fransisco. I live in NYC so I wanted to be able to touch and try out the products in person. I decided on the small carryall tote in sable. In 5 minutes I was also able to have it monogrammed for an extra $ 10.
I’ve been using it for a little less than a month. It’s my everyday bag. I finished out my vacation in Montana with it. I use it everyday for work and even on the weekend. The leather holds well. Although I noticed while in Montana some damage to the leather. After awhile though when I look at it again I don’t really notice anything because of the pebble leather. It holds a great deal of items but still remains light. I love it! I would recommend purchasing basic leather care products to keep it in tip top shape:) I like leather spa products.
I tired on some of the clothing. I didn’t like the fit for my body type. I did get to try and feel the materials of the scarves and love them as well. My next purchase will be the lightweight cashmere scarf. What I like is about the light weight scarf is it feels versatile. I think some people would agree when you try on a scarf you can tell how many seasons you could wear it. I could see myself wearing it during any season depending on how much I wrap it.

Loooove Cuyana. The products are just top notch. Plus the service was exemplary. Staff was attentive too.

I love my newly monogrammed Cuyana bag! Golly, it’s so soft that I can sleep on it if it’s fluffed up with a jacket inside. The product is great plus they are doing something for a good cause.
The catch though on the other hand is the service. It’s definitely lacking in that department. The sales person was not very friendly. When we walked in, no one really greeted us. She looked at us and judged us a little and then went on and help the other customers. I understand there are other people, but definitely not welcoming. I knew what I wanted so I just ask her to get a new one and it’s monogrammed and we’re good to go.
At the end of the day, maybe it’s extremely hot and it’s been a long day for her. I work in customer service, I get it. But if there’s one thing to make a customer more welcome, let’s try to put a smile on our faces. On the other hand, air conditioning in that office might help as well.
Because this brand have a good cause behind it, and the leather is so softttt. I am likely going to be back.
ALSO! THEY ARE OPEN ON MONDAY! Don’t trust Unilocal on this one!

+ The overall atmosphere and store layout is very Cuyana, simple and modern.
+ I wasn’t that amazed by the service, in fact I was shocked by the unattended service that I have received there. I may have walked in with a higher expectation due to the reviews I have received. When I entered no one approached or present any eye contact. After I decided to approached the sale representative she didn’t really want to elaborate more on their product. She didn’t really give me options, I have to approach about monogram and the style. She talked to me while talking to another associate, that was a very awkward moment.
+ The other associate was busy with arranging with a next event, therefore she didn’t bothered to greet or do anything a sales representative would do. She just walked up after been instructed by the initial representative to do a transection on my purchase. Didn’t bothered to say much during the transection except «we take credit card only «, when I pulled out cash. She didn’t explained the return and exchange policy. At that point I am already abit irritated by the distracted/​unattended service but at that point withdraw my purchase is not an option anymore, she already monogrammed my pouch. The service made me feel like when I was 14 and that first time I walked into an Omega boutique, very invisible and lost by the service.
+ But overall the design is very close to their online product. The lady who monogrammed my pouch did a great job at aligning the typeface better than the specialist who monogrammed my wallet at Louis Vuitton. It’s hand pressed, the ink pressed is clean and sharp around the finish line.
+ It’s located on the second floor, and yes it’s a monitored entrance so you do have to express which floor you are going.
+ Bring credit card and check with their return and exchange policy, FIRST.
+ Ask to check the product before anything, they didnt provide me the option to check my product before they print my initials and very sadly one of my product as a hard glue stains on the inside zipper.
+ In house for custom monogram (5 mins for 2 pouches)
+ This is a showroom not a boutique so there in stock might be limited.

Amazing store and great selection. The staff is very helpful and welcoming. It is not only a showroom, but they carry all of their items that they have online for sale in this location. In addition, they can get your items monogrammed in two minutes tops.

My hubby purchased a bag for me as a gift. Came back here for my bag to be monogrammed which to my surprise was on the house!!! Met Beatriz, who is so lovely and knowledgeable about cuyana’s products. I love the minimalist look and high quality products that cuyana offers. Will definitely come back for the alpaca sweater that im drooling over!

i was very interested in buying one of their plain totes, so i made it a point to feel some samples before ordering online. So glad I did because it just wasn’t meant to be, even though they photograph beautifully in the Cuyana website and fashion blogs..
I think the Cuyana totes were softer than the ones at Madewell. Unfortunately, I predicted that I’d beat up and kill their totes, since I schlep around a lot of heavy crap in my current totes. Sometimes even gallon milk jugs if I don’t have enough reusable grocery bags.
The salespeople were nice enough.
The showroom is on the second floor of the office building next to Swarovski. My eye doctor is a few floors up.
Wish Everlane had a showroom because I am thinking of trying the Petra magazine…

Purchased a bag for my girlfriend for Christmas. Unfortunately the bag was a little bigger than she needed so had to return it. But, due to their exceptional customer service. Their response time is unbelievably fast and they are extremely flexible and helpful. They answered all of my questions right away, so I wasn’t waiting for days or weeks for a response. I will definitely suggest them to others and will use them for future purchases as well.

My first purchase from Cuyana was their Alpaca Wool Scarf. I absolutely love this scarf! I wore it all winter long and it continues to hold its shape in new condition. It might be pricy for some, but remember you are paying for quality materials, labor, and of course the company needs to make a profit in order to keep in business. My second purchase was their Alpaca Sweater in grey and again I was not disappointed by the quality. I plan to pair it with a white/​denim button-​up for work. This is a piece that will stay in my closet for decades to come. More recently for mothers day I got my mom the Leather Tote in caramel. It is a very simple tote, but I love quality simplicity. It is the perfect size and free of inessential details. In short, I adore and treasure my Cuyana pieces and their lean closet philosophy!
In recent years I started to make conscious shopping decisions and pay attention to quality, labor, and overall company philosophy. I could only hope that more American women would follow this lean closet philosophy and contribute towards a more conscientious society. You work very hard for your money, so make sure you spend it on pieces you can treasure.

If you’re into building a capsule closet, Cuyana is a great place to start. They have classic, well-​made (for the most part) staples that every woman should own.
I’ve visited the showroom several times. It’s a gorgeous space, clean and with lots of natural light. The staff are friendly and let you fondle the items. I purchased a short tote in Caramel after checking the bags out in person. Initially I was undecided between the Madewell transport tote and the Cuyana tote, but after seeing both bags in person I realized the Cuyana leather made the Madewell tote seem like it was made of cardboard.
I love their scarves/​stoles, but they’re overpriced for what they are. I think you could get comparable items at Nordstrom or Nordstrom Rack at a more affordable price point. I appreciate that their t-​shirts are made in Peru from pima cotton, but they felt flimsy and see-​through. Plus, I can go to Uniqlo down the street and pick up three supima cotton tees for the price of one Cuyana ($ 40). And I guess I’m just not insane enough to pay $ 250 for a cashmere sweater when you can pick them up at end-​of-​season clearance sales for $ 20 elsewhere?
Good idea in theory, but sometimes you don’t need to pay top dollar for fewer, better things.

I’ve been here a few times and despite the location not being a store (it’s a show room) the service is amazing. The ladies whom I’ve encountered are all very personable and knowledgable about the brand’s products. I truly appreciate this brand’s philosophy: «fewer, better things.» In addition I can’t say enough about the fact that this company direct sources materials and labor from countries with specific expertise. I like the simple clean aesthetic of the products — which ensures they’ll be timeless. Their pricing seems fair given the high quality and craftsmanship of their pieces. So far the two items I own are living up to the quality I expected. I will definitely be a loyal customer of this brand as long as they stay true to their philosophy and their products stay on point.