Enterprise Rent-A-Car

Great rates and great service.
Needed a 2 week rental for a long drive down the coast — WAY less than the competition.
Picked up after Christmas — a busy week — slight delay in getting the car — so the manager Mr Lu — got an upgrade
OUTSTANDING CUSTOMER SERVICE
This place is a bit out of the way — but worth it 100%

Enterprise is my favorite rental car company. I usually go with the cheapest however on Hotwire which usually ends up with me heading to SFO to wait HOURS at Hertz. No joke — the woman last time at Hertz defended the ridiculous wait by saying but we’re #1 in the world. I vowed to never again.
I am an Enterprise VIP from a previous job as I rented a ton of cars from the company. All of the companies employees are educated and aim to please. You can tell by their great customer service. This location is a bit out of the way so I got a great price renting from them to go home for Thanksgiving. I cracked some ribs on a fall the night before I was supposed to bring the car back. Barely made it to the shop. The super awesome driver who knew his herbal medicines took me = to three Mission shops to try and find this magic mud to take away my pain. Alas, it was no where to found but I so appreciated the gesture.

Andy and crew are TOP NOTCH!!! They really take care of you and make renting a car seemlessly easy. Professional all the way.

I love these guys! I use them at least 5 times a year and every time they go out of their way to help me out. grest service, nice cars.

The gentlemen that work at this location are always super friendly, professional and attentive. You can tell they care about their service which is something I have honestly never experienced at a rental car place. It will keep me coming back to this location.

I picked up the car for my half dome trip at Yosemite on Saturday ⁸⁄₁₅ at noon (closing time). And the place was jam packed with people returning cars and renting… Throughout the waiting Andrew and his colleagues didn’t loose their cool working past closing time. They were very professional and attended everyone with patience and a smile. Good job guys keep it up! After I dropped the car I got a ride to the Bart station.

We had reserved multiple 24′ trucks from this location many months in advance, and were just informed that they would be cancelling our reservation 5 weeks before we were to pick up the trucks because they had a commercial order that they prioritized.
They did not provide any compensation for the late cancellation, nor any resources to even reserve with another enterprise.
Abysmal customer service in this case, with barely even an apology. Very disappointed.

Rented a minivan for our trip through Costco & Enterprise. Process was easy online. Once the day came to pick up the rental, all I had to do was walk in, pull up my reservation, and bam, drove away with the van.
If I can say only one thing, it would be to GET THE OPTIONAL DAMAGE WAIVER. for $ 19/​day for me, it acts as insurance. Sure, you may be the safest driver in the world, but there are much too many variables in the world to ensure your safety. We got into an accident during the trip, and that stressed me out throughout the duration.
But once it was time to return the rental, Andrew ensured me that everything would be okay, and the report process was easy as pie. The accident will not go on your auto insurance record if you bought the damage waiver. GET IT.
Cust. service — ⁵⁄₅
Cleanliness of rental during time of pickup — ⁷⁄₁₀

Even if you reserve a car weeks in advance, there is no guarantee that they will have a car available when you arrive. We called in the morning to confirm that everything was ready, which they assured us it was. However when we arrived, they told us there were no cars available right away and we would have to wait, as they had several walk-​ins to serve. Apparently our reservation did not matter. Even after being driven to another enterprise location in Daly City, we still had to wait while they served other customers. Because of the unreliability, you are definitely better off going elsewhere– even if it costs a little more.

Amazing service! Andy, and George are great. My car needed repairs over the weekend and I had to get a rental to get around for the weekend. When picking up the process was so fast and the customer service was outstanding. Love this location.

Thanks goes to: Andy, George and Ryan for superb customer service… and it’s because of my good experience there that I would gladly take the opportunity to come back (but then again if that means that my car will be in the shop again, then maybe not)… anyway, the staff at this location are easy going and personable; unlike other rental car locations where the staff have as much personality as the very computers they work off of, these guys are lively, helpful and are, overall, a pleasure.
Thanks again,
Mike S. (who you let park his hybrid Civic in your lot)

This review is specifically for Andy. We take a $ 20 cab ride from Lower Nob to this specific branch because of him. We go to Sacramento often to visit family (about once a month). Not only does he make the whole process really pleasant, he gets us in a car in 5 minutes.
Last time we rented, Andy wasn’t working and we noticed a huge difference in efficiency and organization. I’m not sure who was managing that day, but he was noticeably stressed. His response to most things were short and careless.
Andy is always in a great mood and glad to help. About a month ago there was a mix up with the insurance that we chose and he took care of it happily. He knows customer service better than anyone else at that branch. Andy could easily work at a bigger store with more traffic. I have never seen him lose his cool, no matter how many people are there.

ECXCELLENT SERVICE.
Robert, Ken & Andrew were genuinely helpful and their service was excellent.
Edward (Mike) Gorman

I have rented several cars and trucks from this location of enterprise, I am
very pleased with the quality of service I have received.
thank you, Kevin

Worst. Service. And company. EVER!!! I made a reservation for a full size car 2 weeks in advance. I was going to use a debit card, I gave a call to customer support asking if they accept it and if any additional docs needed. They said that driver license and a card itself is ok. When I came to the place, the very unfriendly guy said that he need my paycheck (!) or other docs confirmation docs that is obviously I didn’t carry with me. Vacation was ruined, My guest are disappointed and that was the worst experience ever

Excellent service! The guy (I think his name was Andrew) took a really good care of us. He even upgraded us free to a BMW because they ran out of cars.
The whole process– registering 2 drivers, signatures, bringing the car over, and inspecting the car took less than 2min. And that while storming crazy outside.
It takes me longer to get a Zipcar sometimes.
Bravo!

I travel quite often for work by every type of transportation you can imagine. Just moved to the Bay Area part time about 1 year ago for work until the time being.
I needed a place where I could rent a car hassle free and have a great relationship because of how often I travel. Until, I found this team here at the Charter Oak branch.
Their customer service is above and beyond. The team knows me by name and makes it a point to say hello to me even if they are with a customer (although politely excuses their conversations to give salutations).
Hardworking. Energetic. Well deserved of more than 5 stars. Highly recommended and have not rented any where else since.

Always the cheapest option and the customer service is great. This is my favorite Enterprise location in the city.
Only negative is that they’re closed almost all weekend, just open on Saturdays from 9am-​12pm.

Five stars for Jason. Thanks so much for being here today (holiday) and help us. So nice that he is doing janitor job even though he supposed to work in the office. Moreover, while cleaning, washing the car he keeps telling us:” sorry, we r short today, sorry for the delay, sorry for making us waiting…”. Enterprise has hired an excellent employee. Also, there is another employee (male, look Asian but I don’t know his name) also nice, he works with us to get the car that ok to drive. They should get a raise or promote cuz they work hard when they short and holiday.

This location is not super convenient to most areas of San Francisco, but it was much cheaper to rent a car from compared with the locations downtown. When we realized this location would send someone to pick us up from our hotel to retrieve the car, planning was much easier. Or so we thought.
Despite making an appointment to be picked up on a Saturday morning, we had to call several times to make sure someone was on the way as the clock ticked closer and closer to noon (when this Enterprise location closes). It’s a good thing we did call, because it turned out that our pick-​up info had been lost, along with our contact info, so no one there knew how to get in touch with us. Perhaps it might be time to update your policies and general organization, Enterprise.
The car we received wasn’t very old but it looked pretty beat up on the inside. Stained chairs and surfaces that weren’t super clean were predominant. Upon checking the car back in, a manager gave us a business card with a hand-​written upgrade for next time. I’m not entirely sure there will be a next time.