Kragen O’Reilly Auto Parts

I honestly dread going to this place because of the horrible customer service they have. Marlena I think the managers name is has a horrible attitude like she hates her job. I came in one day to get a part turns out I got the wrong one and came back later on same day she was the one who helped me and did not let me return or exchange the item because I no longer had the receipt. The way she went abt dealing with it was awful her demeanor of it was down right rude. I ended up taking my part to another location and the man gladly refunded me with no issues. This location is not the place to go to if you have questions and need help they can careless and they are good at hurrying things up to get you in and out of their hair as fast as possible.

A couple of weeks ago I came in to buy new windshield wipers for my car. The guy who helped me got me what I needed and I was on my way. When I asked a friend to install them for me he told me they were the wrong size and I needed to go back to Reilly’s and exchange them. When I went back a very helpful gentleman by the name of Glenn told me they were the right blades and said he would go to my car and put them on himself. I thought that was great customer service! There was nothing wrong with blades, they were the right ones, it’s that my friend who initially try to install them had them on the wrong side of the windshield. Thanks Glenn, my stress level want down quick.

Eh, it is what it says it is, but nothing more. Staff was friendly and relatively helpful, but the neighborhood is just awful.

The staff is friendly and helpful. Its a very convenient addition to our neighborhood.

I got O2 sensor 6 months ago and didn’t have time to install. Until last week when I tried to install and found out they gave me wrong part. I remember I specifically them what part I need and they still give me wrong. I can’t believe it. This is 4^th time they gave me wrong part. Worse part is that they won’t let me return or exchange because the customer service told me «It is an O2 sensor… so no exchange or return…» …I really want to say what the F@#$#@K you think… it doesn’t matter when I install… you guys gave me wrong part and won’t fit to my car and still have problem until i can install right sensor… I need refund… this is the worse service I ever had…