Marin Bikes Factory Bicycle Store

These guys literally «sleep with their bikes.» No. I’m not joking. If you look closely at any of these bike enthusiast, you’ll see exactly what I’m talking about. This, however, has given them the ability to be «bike-​whisperers.» The team quoted me a price for a tune-​up. They over-​delivered by finishing BEFORE the due date and charging me LESS than their quote. No questions are «silly» and they completely embrace the desire to learn more about biking and road safety. Need to know your bike «intimately?» Go to these guys!

This place is awesome. I stopped in hoping to pump up my front tire with the hand pump up front and the gentleman that helped me was super courteous and topped up both tires with compressed air from behind the repair counter, free of charge! He was fast, friendly, and gave me some helpful bike maintenance tips while I was there. I was in and out in a few minutes and left with a smile on my face.
Customer service like this can be hard to find these days. I will definitely be back and will recommend this place to friends looking to get their bike serviced in the SoMa area.

I had a great experience at Marin. I brought my bike in to get a wheel rebuilt and they were incredibly helpful hunting out a rim that would meet my high standards for looks, and finding matching spokes.

Been using these guys for years now — avid bicyclist here. The service department always goes over and above what’s required of them.
Love them! Keep it up guys.

Unfortunately I don’t know much about bikes but I can comment on the service. Jim was very knowledgable and patiently answered all my noob questions about bikes. Great experience.

I support local businesses in my community. The guys catered to my needs & given me excellent customer service. Well worth my time & money.

I just stopped by here to get my bike checked out. Matt helped me evaluate what might be going on with my bike. He made a couple helpful adjustments in the course of investigating, and then suggested I evaluate performance over next 24 hours to determine the best course of action. He didn’t charge me, and was genuinely interested in helping me find the best solution for my bike. I’ll definitely be back for my next repair, tune, and equipment needs (they have a great selection).

I live next to this bike shop and have been going there for all my needs for about three months now. I talk to the employees about once a week when I walk by and they are all just spectacular. I’ve never been a bike shop that is as honest, reliable, and fair as these guys. Check out their beautiful showroom and ask for Jimbo!

Just got my FIRST adult bike here and I’m such a fan. Not only is my bike amazing, but the service and knowledge was incredible. Jimbo is perfect. Super helpful, smart, kind, and welcomed me with open arms into the world of biking! I’m a fan and will keep going back.

I came here looking for a bike, but not knowing what i wanted. After hearing great things about Marin bikes, i had to check this place out! Jimbo was extremely knowledgeable and pretty much gave me a whole bike lesson! He informed me of that i should look for in a bike, and even let me test ride some. I wasn’t sure what type of bike or what my budget was, so i didn’t leave with a bike. I did leave with a whole lot of knowledge about bikes that i didn’t have when i walked in!
Bottom line: Marin Bikes is very friendly, knowledgeable and not pushy at all!

I don’t know exactly what I was expecting, but the experience didn’t meet whatever expectations I had. I’ll begin at the beginning I suppose. My son rides for a Marin sponsored team and wanted to check out the factory store in hopes of getting a new road frame for next season.
When we arrived the store had been open for a while. The mechanics were busy working on people’s bikes but also the only people in the store at the time. We spoke to them, and while I understand they were busy, they greeted us and began the conversation. We told the first mechanic we were just looking and did just that. When a second asked if he could help a short time later, we told him what we had in mind and he pointed to the far end of the store saying they had one frame over there. So we went in search of it, but it wasn’t to be found. He didn’t offer to show us anything or even stop what he was doing to help. I have been around bike shops a lot in Colorado so I feel like I understand how things typically work. There are mechanics and sales people. And rarely do they do both jobs. So I wasn’t terribly surprised, except that he had no idea where things were.
Finally, what I can only assume was, the sales guy showed up. And we talked with him a moment… before he went back to the same mechanic that directed to the far corner to ask what frame he was talking about. Needless to say, the frame was hanging over the check out area and looked like it had been there for months.
The salesman had nothing to offer, or he didn’t care to offer anything else. Not sure which. We left the store without a ‘thanks’ for stopping in or any type of acknowledgment that we had even been there. I guess my money isn’t good enough for the San Fran cycling set. And so be it, I’ll shop in CO and consider the sponsor’s bike only if I can’t find a better deal from someone else.

Gotta give it up to Marin Bikes for making the bike learning and purchasing experience amazing. I didn’t purchase my bike from Marin bikes, but I did end up getting a Marin bike elsewhere (I was able to find it for cheaper).
Prior to Marin bikes I had gone to two other bike stores and amazingly both times, none of the sales associate offered any help or even acknowledged our presence even after we were looking at bikes ourselves for some time.
Marin bikes was the only location that actually provided great service, insight and a wide selection of bikes.
This would have been my first bike purchase and needless to say, I didn’t know anything about bikes (sizing, comfort, different styles for different needs, etc). We walked in and Jose spent 30−40minutes giving me bike education about what to look for and helping me to choose bikes based on different budgets.
Marin bikes is also the ONLY bike store that asked us if we wanted to test ride the bike to see what we like and didn’t like. How awesome is that?
Marin has a wide variation of bikes and the space is clean and neatly presented, which I loved. I ended up falling in love with a 2014 Terra Linda SC4. It was 10% off retail since they were clearing their inventory for the 2015 models arriving in the next month.
Unfortunately, I didn’t get to purchase the bike from Jose because I was able to find one that was much cheaper, but if this wasn’t the case then I would have definitely gotten it at this store and most importantly, I would still come back here for any help or tune ups that I need simply because of the impeccable service and customer care that we had received from Jose.
In addition, the service and education that I received from this store is the number one reason why I decided to go with a Marin bike instead of their competitors.
Thank you Marin Bikes!

I love my Marin bike. The people who work here are hardcore bikers, super knowledgeable and friendly. And, they aren’t pushy.
Great experience.

Where to begin. I don’t have a Unilocal account, so I’m hi-​jacking my girlfriends account. Normally, I hate it when she writes a bad review because it hurts business, and if you have nothing nice to say, don’t say it. This is an exception. I waited until the end of my ordeal to be over to tell my story.
I bought my bike from their store about 2 years ago, a great deal on one of their nicest model road bikes. When the pedal on the crank finally gave out after a while, I brought my bike over to my bike shop I use to work at to get it fixed. I wanted to replace it with a similar carbon crank and with installation, I was looking at spending about 500 $. Ready to pay, the sales guy suggested I check out Marin first, since that’s where I got my bike at, and that they may have a better options. So I get to their shop, thinking that anything less than 500 $ would be a deal. I’m talking to a Marin sales guy and he tells me that I’m just under 2 years of owning the bike. At this point, I’m getting stoked! I mentioned that I bought a demo and he said that I’m in the records as the original owner, but that he would double check for me. So, I leave my bike there two weeks before May 13, my 2 year mark. A week later, nearing my warranty period and not hearing back from Marin, I contact FSA myself to see if I was covered. They promptly reply saying that they consider it original ownership and that I should bring my bike to the store of purchase to get it sorted out. I called the store back and found out the guy who helped me no longer worked there. I mentioned my situation with Matt and he spent about three minutes (I don’t like interrupting people) telling me how my bike would not be covered. After I mentioned the e-​mail from FSA to him, he said he’d take care of it. It was concerning that he would rather have blown me off than to try looking into it.
2 weeks later…
I go in to the store to see if any progress has happened to my bike and I over hear the workers say something like «they said to call but it never happened». I just pretend to not hear that and ask if there is anyway to put a cheap crank on there in the mean time since I’m a daily rider and its been close to a month. Matt said he would look into it.
1 month later… I kid you not.
I call, demanding to speak to a manager since I’m not getting anywhere. I get Matt again. I still almost don’t believe how the conversation goes. I ask why its taking so long and why do I never get any updates? He say «we don’t have a policy set to call customers on some kind of weekly updating system». Yea, I was upset, but I didn’t expect him to get defensive. He went as far as to say «we are doing this warranty as a favor for you. Normally you would work directly with the manufacturer». Unbelievable, right?
At this point I’m over it, I just want my bike back.
Another week later, I finally get the call that ill be getting my warranty claim. Matt quoted me 40 $ just to take off the crank. I ask if I can get the work done somewhere else, and that I didn’t want to get it done there. He said I could, but he would still have to charge me for «contacting» FSA, and that it should be less than 40 $.
Final chapter lol
I go to the store expecting to find my bike trashed since at this point, a grudge match had developed. Its me, Matt and Jose, the store manager standing in a circle. First Matt made his case first saying that i didn’t want to pay 40 $ because I thought it was too expensive and that because i wont be getting my work done at the shop, I should pay 80 $ for the hour that he put into the bike in contacting FSA. I then told my side of the story, how it was not because 40 $ was to much, but the lack of service and my overall experience with them was so awful, I didn’t want to spent a penny there. Every villain has an opposite, and Jose was that man. He let me take my bike at no charge understanding how incredibly fustrated I was with the situation. I left not know what I was going to do and Jose actually stopped me down the street to talk. I couldn’t believe he was being reasonable! that is all I wanted from the beginning, someone reasonable! we struck a deal and I got my bike fixed there. smooth sailing after dealing with Jose, he was awesome.
2 stars because Jose saved it, but by then the damage had been done. 2 ½ months between the time I dropped my bike off to when I picked it up. If you choose to do business with them, be patient and don’t get mad, it will only make it worse. Also, if you work with Matt, get a second opinion, his interest is not with the customer. It is my strong opinion that he has no place in retail and i personally would never do business there again while he’s there. I hope I’ve made it clear that I don’t have a problem with Marin or any of the other workers there.
un-​hijacking!

Marin Bike is the place to go if you want a customized bike fitting!
I had a great experience at Marin Bike and the customer service and attention Mark gave me AWESOME! Mark was extremely helpful and determine to help me find the right bike and fit for my frame. I’m petite and under 5 feet so its a bit harder to find bikes that fit me. But Mark did an amazing job. helping me with adjustments and customizing the bike to my fit. He changed out a bunch of stuff to make sure i was comfortable on my ride and even gave me some pointers.
So Happy with my new bike purchase! Fits me great and its light enough for me to carry! Thank you!!!

Is it just me, or is getting exactly what you want out of a shopping experience a refreshing and unusual thing?
Well, that’s exactly what I got at Marin Bikes. I stopped in after checking out a couple of other bike shops (who consistently tried to up-​sell me) at my coworker’s suggestion. I walked in, having looked online at the bikes, and asked for recommendations for a commuter bike in a certain price range. The sales guy showed me three appropriate bikes — one under my price range, one in my price range, and one somewhat over my price range (but with additional features that justified the price). I test-​drove the latter two, and decided on the one smack in the middle of my price range. The sales guy was more than happy to sell me that bike, said he thought it was probably all I need, suggested a bike lock, and I was on my way in about an hour.
I love not being up-​sold. I also love that the sales guys here all love biking, have tons of knowledge about biking, and are willing to admit when a customer doesn’t need the most expensive and snazziest bike in the store.

I went to Marin bikes and spent $ 800 on a bike based on Unilocal reviews. The owner Tristen was very helpful and upsold me on a $ 90 lock, claiming that he knew the owner of the German lock company and that the lock was essentially unbreakable. Unfortunately, last week, I ran into some homeless guy with just a crowbar who was able to break the lock and was about to ride away on my bike. When I took the lock back, the employees working there simply refused to stand by their product. Locks are easy (and cheaper) to buy online but I made the mistake of trusting the owner Tristen when buying a $ 90 lock. Lesson learned – beware of promises made by the folks working at Marin bikes!

Some crazy amazing bikes
Friendly & professional service
Dan was kind enough to install the new pedals I bought…
They have some couches for people to chill out on & offer complimentary sodas
I’ll be back!

Bought a Marin steel frame bike for riding in the city and already liked this shop and staff.
Brought in a Specialized carbon road bike that needed some adjustment, cable swaps, front/​rear brake swap (I prefer a euro setup).
Onsite mechanic was great, every question had some intelligent thought followed by «no problem» .
Was ready to leave the bike a few days if needed but he finished it in just a few hours and the work was first rate and cost ended up being well under estimate. How often does that happen? I’m super particular and the work was excellent.
So their great customer service for bike sales has been well established in reviews but I just wanted to review the excellent repair work they do for non-​Marin bikes.
Highly recommended.

I came here to look at older model bikes (like from past years) and to hopefully get a good deal on one. The guy who helped me said they had plenty of 2010 models of the Ignacio. Apparently they didn’t sell well in Canada so they were brought back. When I went to put a deposit down on a 2010 model year, the guy said it was a 2009, so now it’s even older. Ok, I don’t care, but I hadn’t seen any info for the 2009 model year. The guy showed me the book from 2010. He said they were essentially the same, I wanted to make sure, but he couldn’t.
Anyway, I still put the deposit down. The guy said it should be ready like the next day. Wednesday rolls around, still no call on whether it was ready and I was going to be there on Saturday. Well, turns out, I found a local bike and ended up getting a refund on my deposit. This couldn’t be done over the phone as they needed my card to run through their machine.
Overall, the people there are helpful, but the price still wasn’t as good for a 3 year old model…