Nordstrom Rack

Generally I don’t shop in-​store, and when I do, it’s just overwhelming and I can never find exactly what I want (not their fault, just my preference for online shopping). I usually come here to return things I bought on HauteLook or Nordstrom Rack. As a result I’ve become really, really well acquainted with the line.
Well…
Every time I make a return, it takes about 2 minutes or less. Barely. It’s great. However, whenever I’m waiting on the line, it seems like every single person ahead of me takes at least 15 minutes to get whatever they need sorted. I’ve been on lines where multiple people were actually loudly hassling those being helped to please hurry up. If an ONLINE RETURN only takes 2 minutes, what the hell is taking 15 minutes? Someone’s last will and testament?
In one particularly egregious incident, the sales lady, aware that there was a line of 20+ women waiting to be helped, tried to sell the Nordstrom Rack credit card to the woman she was helping. For some reason this insane woman actually went along with it and they discussed the credit card for another 10 minutes. Literally everyone on the line was audibly groaning.

Shopping on HauteLook looked good until in a very «unnordstrom’s like» manor they decided not to honor a third party coupon — They were so very pleased to take my $ 200++ dollars have me be placed on hold– with a recording advising me I was «number three» in the order of calls or I could leave my number… No help there so I did a «chat» on the site and advised them of the site That TOKE ME DIRECTLY to the HAUTELOOK SITE AND OFFERED $ 20 after you signed up for their daily emails… Well we all know the drill. I then proceed to shop! Everything was in my «cart» and I was a happy clam until the chat agent basically said «sorry that’s not our site» «I said yes but, it takes me directly to your site and I feel like «someone» at Nordstrom’s should know about this. Well so after another half hour of chat– she basically told me it was my tough luck in so many words– I asked for a supervisor again she informed me «they have no supervisor in the chat department «Again after some adamant insisting I was told someone from «escalation» would return my call… another day past two more Facebook massages later I received a call from a woman named Schera Lopez (who also could careless) I felt like at the very least someone should be looking out for us as Nordstrom customers but, I guess since they are profiting off this little trap she offered me a refund — in five days even if my order was never shipped so BUYER BEWARE!
DO NOT SHOP AT HAUTELOOK !! They no longer offer the customer service of the Nordstrom’s of days gone bye.
Who knows maybe I’ll get a call from Terry Boyle regarding this customer service nightmare!!!

I can’t wait until we get a Nordstrom Rack in Pittsburgh, I shopped in this one when I was in town it was pretty big. The prices where pretty good, I was finding a lot of good deals. When you walk in the entrance theres a man standing there greeting everyone, I guess he’s there for security reasons. It was raining that day, he handed me a plastic bag as I walked in for my umbrella.

Let’s face it. I have to be in a certain mood to shop at The Rack. Department stores and shopping for clothes can be downright flustering so most often times I stop at Nordstrom where sales associates basically coddle me through the process. I knew I needed new jeans so I sucked in my breath, braced myself and headed into this Rack location.
Jeans were kinda spread out in different places in the store. I’ll dock one star for that but they did have a good selection at, least for me, the size I needed. I like the layout at the Colma store where all jeans are in one big section/​pile. I don’t need distractions. Just the jeans. I’m a focused shopper and want to get right down to it!
The part that deserves this glowing review was when I asked the associate at the fitting room if I could get my jeans hemmed and if they can ship it to me. I’m in Daly City… Not a bad trek but I may as well get them hemmed at Stonestown or Colma to save on pick up time. The associate checked and the seamstress was able to accommodate and get them done in an hour! Now, I’m not usually one to be pushy and insist rush jobs. In fact, I didn’t ask and they offered. How wonderful!
I walked around, grabbed a nice lunch and BAM, ready to wear jeans in an hour! Thanks Nordstrom Rack!

Very disappointed one of the cashiers was forcing me to get a credit card when I kept saying no and asked for help and was given a ton of attitude

Eh — this Nordstrom Rack is okay. And just OK.
I feel like it’s a bit disorganized, but maybe that’s just because of the high volume of traffic that things get moved around a lot.
The selection was pretty good — nothing that suited me, but maybe I was just being particular.
I’d pop in again if I was strolling down Market Street, but can’t say that I would go out of my way.

The 3 stars are for their coat/​jacket selection. Now, this has to be the saddest Nordstrom Rack I have ever visited. It’s not well organized, and the location is misleading. You assume that you’re walking into a big store and that’s not the case.
If you’re looking for a good find or good deals… keep walking.

I say this place is decent if you are looking for more designer markdowns on women’s clothing. The Rag and Bone selection is good. That’s the one pro.
The cons are that this takes away from some of the contemporary denim compared to other Borstrom Racks like Sun Valley, who have a high selection of Hudson jeans. The shoe collection is decent, more designer as well, but the lack of Tory Burch Reeva flats are a shock.
If you’re in the city, go. Otherwise, don’t devote a trip to here. I will say their cosmetics area is clean and more organized than San Leandro’s which is a mess.

Do not order online from them again! I placed an order and it mistakenly populated my old delivery address. I called to change it but the two people I spoke with both would not credit back my credit card. The first agent said that it was not showing. The second agent kept me on hold for about 20 minutes and came back to say that it was already posted. Then when I told her that I didn’t want the items being sent to my old workplace they said, «oh boy you had it both wrong». They charged my default credit card and default shipping address. On my Ipad it did not give me the option of choosing a credit card or shipping address. It is SO wrong of them to do this to me. Never again will I order from them. Even if it was shipping to my address I would be okay with it. But I can’t understand how they can justify charging me and lying straight on the phone.

Out of all the top retailers who’ve expanded into budget fashion chains — I like nordstrom rack the best — probably because they carry more reasonable priced inventory as well as the higher end designer pieces.
Although this branch is on the smaller side — they have a great shoe dept which is where I do most of my damage lol.
The selection is pretty decent in the women’s dept. The shoe dept is the best, then probably the clothing, the bag/​accessories selection is a bit more limited. The clothing racks are a little disorganized — especially the sales.
The cashier counter on the women’s floor is cramped and oddly placed in a corner where there isn’t much room for a line to form. There’s another cashier counter downstairs but in terms of layout — this store isn’t the most convenient to navigate.

I am a fan of Nordstrom. I’m actually a little obsessed. I don’t often get the chance to shop at other Nordstroms or Nordstrom Racks other than what we have in Hawaii, so I make it a bit of a point to check them out when I travel.
This downtown SF Nordstrom rack is about the same size, if not a little bigger than the Honolulu location, but I felt like I found a lot more here than what I usually am able to find at the Honolulu location.
That being said, this Nordstrom rack was a mess. Literally… There were shoes strewn all over the floor, all different sizes in a given section and disorganized piles of accessories and handbags. Still, I was able to find some nice Kate spade shoes and dresses, Tory burch sandals and a lot of theory tops in the clearance sections! I love the clearance sections. There were even some San Francisco souvenir items I was able to get:)
I only had about half an hour in the store, but luckily, things are pretty much set up the same way as what I’m used to back home. However, I’m also used to very friendly and helpful workers and this SF location is severely lacking in that department. I was also charged 10 cents for a plastic bag.

I always take a crack at some good finds at Nordstrom Rack. Meanwhile, Monday is always a good time for a rhyme. But, that is beside the point. Back to clothes, shoes, jewelry, bags, and make-​up galore.
Yes, that’s right, all at The Rack.
This location:
–Big with two floors
–Large selection of Activewear (my fave)! Score.
–As with all Racks, the selection is so expansive you will be overwhelmed
–You can get pretty good prices on cosmetics and skincare items
–The bags/​purses are always so pretty yet still so expensive
–Long lines for register. Oh well, look around at the make-​up
–Deals and steals — can’t gaurentee and they will require a hunt
Questions, comments, concerns, feedback? Oh wait, The Rack doesn’t sell those. Must be another Monday liner.

it’s good, but i think the Rack in downtown Seattle is better.
we walked around, but i didn’t find anything i liked in the long sleeve plaid button down genre.

This store is my shoe heaven. Every time I visit I buy at least one pair of shoes… and quality shoes! Today I bought a pair of Gordon Rush shoes, retail price $ 150 but got it for $ 89 (yeah!!!). Also the men section is on the ground floor (let the ladies walk upstairs for theirs)…and it’s the full first floor too.

I’m usually a huge fan of Nordstrom rack. This location has a smaller selection of clothing. The staff is rude, especially the security! I would rather go shopping elsewhere.

They got some really incompetent people working at the registrars.
2 BIG ISSUES:
1. The lady wanted me to get a rewards card. I told her I didn’t want a credit card. I asked her specifically if it’s a credit card and she said «NO.» So I was like, okay, it’s probably something like what Sephora does so I signed up. And guess what? IT WAS a credit card. Not cool deceiving customers.
2. As she was helping me, she kept getting distracted by her coworkers and spent like 5 minutes talking to them as she was supposed to be talking to me. Not cool.
But basically, I’m never going to Nordstrom Rack again!

If you take the time to search through their inventory storewide, you can leave with plenty of luxury items for less than you would pay at Macy’s. They have many good deals on shoes for the whole family, and some excellent mark downs on designer jeans; I’ve found $ 400 True Religion pants for less than $ 130. Also, if you sign up for a Nordstrom’s card and use it on your purchases, you can accumulate points and earn reward cash.

I love this location! It’s a bit of a power walk from the FIDI but completely worth it! My Company had their Winter Celebration event last Friday and my friend was in need of an outfit for the night. I agreed to take her shopping but insisted on Nordstrom Rack! I hadn’t visited this Rack before but knew my way around since the layouts are pretty similar store to store. We headed upstairs to the dress section. We were able to find a great black dress with pretty white lace in all of the right areas quickly and it fit very well. Next was shoes! This took a bit longer since she isn’t a high heel gal but found some Natualizers in black that went with the dress. A quick walk around the clutches and we were set! We were downstairs and checked out so fast I couldn’t believe it!
I will for sure come back to this location when I’m in need of anything! :] I love me some Nordstrom and Norstrom Rack!!!

Small. I think that describes it. Although there are still racks on racks of clothing, I would enjoy racks on racks on racks of clothing more. Get it?
Love the function of checking out with the employees right on the floor instead of waiting in line. HATE the LONG dressing room line. They should create little dressing rooms scattered around the floor just like these employees! Genius, right?
The jewelry selection was almost non-​existent, which I think bummed me out the most. Still, I walked out with a great sweater, that I tried on right in the middle of the store!

Finally, a location i can get to by bus or bart!
Other than accessibility, i find that it’s not as big or well stocked as some of the other locations i have been to. It’s great for picking up some dry shampoo, nail polish or hosiery but i have yet to find any shoes or a large enough selection of sleepwear.
Customer service is also rather slow and often times, people seen to notice the line and try to cut in front of you.