Saint Laurent

I love it here. Amy helps me out. Only 1 time I felt disappointed. I ordered a hat, wanted it for my trip to Vegas and they never called me saying they got it in when they said it would be there on time. It was only a hat, so I understand. I will continue shopping here because the service is great. Won’t do phone orders tho. Not consistent.

I usually try avoiding SF downtown but I went yesterday because I felt that I needed to see the wallet I’ve been wanting in person. I had trouble deciding between the pale pink or rose grain flap wallet. After getting opinions from the employees, I ended up picking the pale pink. Everything was going great until Ami grabbed the rose grain instead. I didn’t know it b/​c she packaged it in the back room (I would’ve appreciated it more if she did it in front of me so I could’ve examined the wallet for any scratches or defects before taking it home). But trusting that there was no issue, I purchased the wallet without checking and walked back to the parking lot. When I got in my car and took a look at it, I instantly called her back and told her I got the wrong wallet. She told me to double park in front of the store while she prepares the correct one for me. So I drove up in front and we did a quick exchange at my window. When I got home, I realized that she gave me the one on display that was probably touched by many people. And I noticed a small scratch on it, barely visible, but it still bugs me.

Such great customer service from beginning to end. The security guard always smiles as soon as you walk in and every employee I’ve come in contact with has been so incredibly helpful. They really do what they can to accommodate what you need/​want.

Debbie was great! I will definitely be shopping with her again.
I called looking for two items I saw online, thinking it would be easier for me to just drive across the bay and pick them up as opposed to waiting for shipping, as they were Christmas gifts.
She let me know that one item was not available in store, and suggested to place my order online for that particular item before it sold out. For the second item, it was not available in store, but offered to find it for me and have it sent to the store so that I could have it for Christmas. I wasn’t sure on the size, but assured me that she would do whatever it took to get the right size in case they didn’t fit.
She was very courteous and kept her word, often calling in the meantime to give me updates. Her communication was EXCELLENT. A couple of days had gone by without hearing from the store, which I didn’t think much of. I figured I would call and check-​in to see if she was able to find them, or if I should look into «plan b’s». When she picked up, she let me know that they were expected to arrive in store that same day, and were possibly «downstairs already». I was only calling to see if she was even able to find them in the size I needed, and she already had them!
She was able to find them, rang me up over the phone, and had them ready for pick-​up. She even gift wrapped them for me.
I have made a few purchases from this store already, and will continue to do so through Debbie!

The staff here is so remarkable that it blows my mind. With no doubt the clothes and other products are great. Everyone knows that. But the staff makes shopping there beyond effortless. Not only that, my friend lost her diamond earring there and they found it – outside the store on the sidewalk!!! Who does that? They do. Above and beyond.

The service here is amazing! I stopped by the store a couple months back after unsuccessful attempts of trying to find the YSL WOC in blush at Neiman Marcus. Everyone was friendly and I was greeted by a very nice SA named Price. Yup that’s him! He’s the man. I asked about the WOC and he told me the blush color wasn’t in stock and would have to be ordered to the store and he showed me different colors and alternative styles similar to it. He was very patient with me while I was trying out different colors. At the end I asked for opinions and he was really honest and told me blush was the color that fitted my description and he could help me place the order. Preordered it and waited 5 – 6 days for it to arrive. Price was on lunch when I went by to pick up so the other SA Ami helped me bring it out. Also left my number to her and she sends me pics whenever new styles arrive. All the sales associates here are very nice and didn’t seem to be judging at all. I love my first experience here and would be coming back soon for my next YSL purchase.

Best service I think I’ve EVER had! And coming from a shopaholic like myself that is saying a lot. As I was approaching the Saint Laurent store I initially felt like I would be out of place, yet once walking through the door I knew I had made a mistake by thinking that. Debbie, the sales associate that helped me, made me feel nothing but welcomed. I had called the day prior and had also spoken with her about a wallet I was interested in from their website. She was so sweet and immediately found the item I was interested in and placed it on hold for me. Upon picking up the item she gave me a detailed description of the structure of the wallet, different ways I can use it and even compared it to another style to see which one I preferred more. So helpful for a first time buyer! Loved her service and definitely will be visiting the store again.

Probably the best service I’ve ever experienced. Now I know people are gonna go «well it’s expensive, they have to have good service.» WRONG! Most high end luxury boutiques you enter, treats you like you’re not even human.
About a week before purchasing, I called and requested for the monogram woc in light rose. Price picked up and told it was unavailable but he could order it and hold it for me. And damn right he kept his promise. He’s so sweet.
Fast forward a week later, After picking up my prada from neimans, I went straight to Saint Laurent. (I’ll talk about the Neiman in another post but let me sum it up, it’s not 5 stars for them)
Before I even step foot into the boutique, the security guard welcomed me with a smile! I repeat the SECURITY GUARD! Good luck with trying to a smile from the guard in LV, he’ll welcome you with a glare lol! On wait did I mention how I was dressed? I was wearing a crop top and ripped high waisted shorts with a pair of sandals, holding a Starbucks (sarcasm: so high class lol). I could have been taken as a broke. But he still smiled and welcomed me. If you’re reading this, Sir, thank you for that warm welcome. P. S. That smile can kill them ladies lol!
Moving on, Price was out at lunch but his co workers helped me and brought the bag out. One of the Chinese lady SA there, went up to me. For once a women SA was nice to me, instead of green eyeing me or glaring at me. I get it, I was not dressed «high» enough but some of the riches ppl I know, drive Hondas and dress casually. And some of the ppl who drive BMW and Mercedes can barely afford what they have. They just do it for the show. So I really appreciate that SA lady that went up to me with such a warm welcome. Thank you so much!
All in all, it was an amazing experience because I ended up loving the bag even more. The prada I purchased in Neiman was my dream bag for years. But I must say, the ysl woc I received from this boutique, with the bonus of great service, is my #1 bag! And I wasn’t even 100% sure I’ll purchase it since I just started wanting it 2 weeks ago lol. Once again, thank you so much for the amazing experience even though thank you is still not enough!

I had one of the best shopping experiences here at Saint Laurent. I showed up in a tshirt, jeans and a huge backpack. They graciously asked if I needed help but I knew what I wanted and went straight for it. They let me try on the handbag that I wanted. Even asked if I wanted a drink while I waited for it to be packed. Everyone was super friendly and easy going. I did not feel out of place, ignored or aggressively followed.
I LOVE my new handbag and often say that it was the best purchase I’ve made. I would love to go back and purchase something else in the future. The team here is top notch and are just so awesome from start to finish.

Nice layout, minimalistic yet extravagant.

I absolutely love this store because no matter how you look, you will always be greeted with a smile; there’s none of that snooty attitude here!
I came in last week with a few friends to browse their selections of SDJs. We were pretty dressed down, and my friends were skeptical about coming in because they didn’t want to deal with more arrogance (we had enough at LV), but I assured them that Saint Laurent was different! We were immediately greeted as soon as I walked in the door and I really appreciated that they made us feel very welcome. Ami (my SA) pulled out multiple bags for us to look at. I felt so bad that she had to keep running to the back to check their selection for me, but I really appreciate her for it :) She gave us drinks while I decided on whether or not I wanted a bag.
Ami was never pushy; she was very helpful throughout the entire time I was there and was super patient with me. None of us ever felt like we were being judged because of how we looked, which is how we should always be treated walking into any store. I finished my business and my friends gained a new outlook for designer boutiques. I was very happy with my experience, but more so that Ami made sure that my friends felt comfortable. I will continue to come back here without worrying that I won’t be adequately helped because of my appearance.
Thank you Saint Laurent for not letting me down! Ami, if you read this; you were awesome and I hope to see you again soon!
P.S They’re expanding their store right next door, and will have much more of the women’s line by sometime in July!

They hid all their beautiful womens items in drawers for some odd reason — I thought it was a Men’s only store at first.
I got a matching wallet for my Sac De jour in Blush! It was a really great morning! :)

Went in for some a last minute gift…
The store is so fabulous that you don’t feel overwhelmed and eventually want to leave like some other stores may make you feel. It’s sleek, modern and super chic.
The service was top notch and not what you typically think you’ll encounter at a high end store. The guy who helped me was so down to earth, sweet and so knowledgeable and just overall professional. He did not once rush me and that my friend is GREAT SERVICE!!!
Was kind of bummed to find out YSL hired a new designer from Dior.
I’ll be back!

Stopped by the store on a whim since we had time to kill while in Union Square. Super friendly service. We didn’t get the snobby attitude like in most luxury stores. I am definitely more interested in the brand now. Hubby ended up buying a card case.

Everyone was super nice; Antonio helped me with everything and was super on top of everything, even emailed me about a suit I was interested in when he found out it was on sale.
All the clothes are great and actually more reasonably priced than I thought they would be.

Yves Saint Laurent finally made a comeback to union square after being closed for 4 years. This is the 1^st men’s store in the country and has a grand opening on October 26