Silver Star Auto Service

I feel so lucky to have found Silver Star Auto Service! Four years ago I had a major problem with my BMW. I was referred to Silver Star Auto Service, my problem was resolved. Have been taking my car there ever since. Passes smog every year and runs terrific! I advise Silver Star Auto Service to all! And Front desk, Donna, always cheerful and pleasant!!!

well, at first i thought they are the good guys. For just a simple ‘A service’ they did not do a good job — the service engine light went on because he did not put in enough oil and he cannot get rid of the code! i have to take it to the dealer. what a waste of time. BUT that is not the worst. they cannot even reset the service indicator for me and I have to take it to the dealer AGAIN. I paid for a simple maintenance and get 2 headaches back.

Fred is the man!

Fred is hella nice and friendly and I really like the experience of getting to know your mechanic, but this fool takes foreverrrr (both at interactions and fixing your car).
Also, talks A LOT and explains way more than most of us could probably ever understand. If you’re into that, you’re in luck, if not, be warned.

Fred is the mechanic you want to find. He knows what he is doing and charges a reasonable amount.
I learned of Fred through a colleague who said she would trust him with her life! Of course she is dramatic, but I will trust my car to him. ;)

I’ve known about Fred for years, but never took any of my MB’s to him – and never will again.
Despite his decent knowledge and friendly manner, i feel compelled to expose his shop as less than savory. I know a thing or two about benz, yet from the start, I waited for him to tell more stories to amigos on t he phone and not get to what was going on – this happened for almost 2 weeks – he made me feel like me and my car were there to be dealt with as the last resort – , I was repeatedly ignored as he chatted with amigos on the phone – down right rude, dude– and I was no enemy of his, I just felt like he couldn’t give a hoot. or worse, just oblivious to new customers who didnt have a $ 2k job for him?
His mechanic, Frank, who, as a gesture of kindness I even brought my birthday cake and healthy drinks to, likes to boast he is the best mechanic in sf on my particular car, the 420 sel, and yet he had it for almost 2 weeks, doing very little with it after the initial diagnostic, and finally handing it back to me without much done, and as I went by the shop several times, either he or fred was out early – i should have driven it away at 11am, lol – and after the first few days when he worked on diagnosing my car which took 1.5 hours, and afterward doing very little else to actually help it run, I was given a 5 hour bill and somehow it jumped from less than 200 dollars to $ 500 without even a phone call; fred gave me the old glassy eyed bs about having to pay his mechanics $ 35 an hour which means his stories come at $ 65an hours, hello fred, less talking and get to the freaking point of fixing my car quickly and Honestly! telling me practically nothing about how the extra 3.5 ours were really done– it seems he’s more interested in billing and babysitting benz than actually doing anything useful – and note, when I took it to the smog dealer who works on ferraris, and he gave me the CORRECT and cheaper way to get it going within 10 minutes – bravo, fred for his song and dance lessons that don’t come cheap –I’ll never recommend either of them again. They give Mercedes Benz a bad name, and feel not only gipped out of a lot of money, but of Fred being straight up with me at the onset and giving me the heads up rather than billing me for phantom service.

Fred is thorough and precise. I have taken my car twice for inspection and he did a great job!

They are specialized in BMW and Mercedes cars, very knowledgable in those cars. They are also very good at old Mercedes or BMW cars.
Fred is a very friendly a nice person, I can see their quality of workmanship from the cars they fixed.

Silver Star Auto Service specializes in BMW and Mercedes repair. I have been taking my old Mercedes to Fred and company for 9 years.
Fred is very knowledgeable in auto repair. I am consistent with my oil changes and my fluid changes which makes going to him a lot easier. Previously, I was going to a repair shop in the East Bay. When they were closed for business, I was heartbroken. I wanted my next auto repair shop to be great in customer service and reasonable in price like they were. I was introduced to Fred through referrals. What a relief! Fred and company were kind enough to answer my (many) questions about the engine and car. I get the same level of service and satisfaction and I’m grateful.
Because he understands customer service, he puts my mind at ease when I get behind the wheel. I highly recommend Silver Star Auto Service if you have an older BMW or Mercedes!