The Clean Team

Most horrible experience with a cleaning company. Not only did they do a mediocre job cleaning our house for which they had to come a second time to re do, and it was still not cleaned well, but they also used our own cleaning supplies and left their trash on around our house (e.g., kitchen table). Their manager behaved quite rude against us as customers. This service is overpriced and their work is horrible. Just read their reviews, either they are horrible (probably real customers) or they are excellent (probably fake reviews). Strange that they get the best and the worst reviews at the same time. Save some money and time, stay away from The Clean Team.

We’ve been using the Clean Team for a year now. We keep giving them another chance but it’s getting a bit too much to deal with.
The staff who clean are nice. The cleaning is spotty. Some days, it is fairly thorough but they often ignore entire sections of rooms for weeks at a time. For example, simple things like wiping down the counter in the bathroom or the toilet lid, will be not be done until it’s filthy and we have to write a note asking them specifically to clean it. Now, they’ve missed three different cleaning days with no notice. Usually it takes us 2 – 3 days to get a hold of someone, and no one will actually contact us to discuss rescheduling.
They missed their appointment again today. Even after we had called them at 8am to confirm the team was heading to our house. I return after work, and again, the house is dirty and the team was a no-​show.
If you are desperate and don’t mind bad service, they’ll be fine. If you want consistency and good customer service, look elsewhere.

As a realtor I am constantly in pursuit of a cleaning service that is efficient, on time, professional and good, really good at what they do for my clients. FINALLY I found it in The Clean Team (in particular Team 5 — Richard & Jacky) and no further will I ever look.
Trust me here, these folks define what a cleaning service should be and they will in turn get all of my business going forward as well as that of my clients and friends.
Nice! One more thing to cross off my list. So happy to do so. Thank you Clean Team!

never used a cleaning service before. So i decided to try out Thesfcleanteam, Great customer service and a friendly staff. My place was so clean after the cleanteam left. A++
Thank you!

The people who came to my house were really nice, but they were a little late, charged $ 85/​hour for the first clean, and the final product was totally inadequate and definitely NOT as promised. For these rates, I expect excellence and received less than mediocre. Moreover, I tried to foliow up with management and received no response. If want you want pleasant but expensive inadequate housecleaning, this is your crew.

I have been using the Team for many years. The last year and a half i have had the privilege of having the same Team… Reese and Glen and they are the very best. First of all, i totally like and trust them. They work hard, are always friendly, and really take pride in their work. I recommend the Clean Team and i especially recommend Reece and glen… thaks guys Thomas Hyman

As a leasing agent, I’ve seen many properties after they’ve supposedly been cleaned but, clearly, it was not a professional cleaning. And I suppose if you have regular cleaners every couple weeks, you can choose the cheaper contractors. However, if you want a thorough cleaning that includes cleaning the oven and refrigerator and carpet cleaning, then The Clean Team is the way to go. Call Tara as she’s easy to work with and they are reliable and timely.

While I enjoy the two guys that came to my house to clean very, very much, I can’t recommend this company based on the poor customer service and awful communication from the office personal.
I started with this company with a one-​time deep cleaning which I was very pleased with. After the guys were here I mentioned to them I would be interested getting a quote or more information about a monthly service – though I was uncertain until I had more info – specifically the cost. No one called me back to discuss. Until two weeks later, I get a call indicating the guys were coming the next day – I had never even mentioned I was interested in a bi-​weekly service! After working though that, I indicated I was interested in a monthly service and have tried that, but the communication never improved. I never understood the schedule – each time I asked, I got a difference answer, first monthly, then, every four weeks, then suddenly, I get a call indicating they are coming over after just three weeks. I’m starting to feel ripped-​off. I cannot recommend this company.

Unfortunately I just tried calling them to schedule an appointment and the gal that answered was on another call… told me to call her back later! Didn’t take my number… I told her I can hold but she said call back later… Lost my biz!!! Owners might want to work with her more…

For 19 years my Castro apartment has stayed clean because of them.
Continuity is excellent: if a team leader leaves, she or he shows the replacement the routine for my apartment.
Their well-​trained, highly motivated crew members are unshockable; I’ve never had staff dramas; they never miss a day; the bring their own equipment; their work is insured; and their taxes, workers comp etc are paid.
Even my mother said my apartment is clean!

The Clean Team came in a cleaned the house of my boyfriend and his three male roommates. (This was not an easy task folks). I wish I would have taken a before and after picture of the tub, because I would have just posted them as my review. Needless to say, they did a great job and I’d highly recommend them.

Maybe what they lack in customer service they make up for in cleaning? It’d have to be a lot. Having just moved into my condo, I needed a professional deep cleaning. Not only did it take them several days to get back to me but when they finally showed up to do an estimate, the owner proceeded to tell me that he didn’t understand why they didn’t clean it prior to my move in. All would be fine but he said this about ten times in the course of fifteen minutes– if they had cleaned it why would I even be calling you? Anyway on top of that, the person was incredibly rude and they never called me back to schedule a time. One of the worst customer service experiences I have had. I think I’ll pay to go somewhere that my business would be appreciated.

These folks cleaned my various apartments twice a month for at least five years, if not longer. If I still lived in SF or if they came to Oakland, I’d still be using them. Reliable, regular, trustworthy, friendly, easy to deal with, everything I could want in a regular service that I trust to come into my home and make me feel at home. Tara, who runs the office, is friendly and easy to work with. She makes the whole operation a breeze — which is kind of the point! I can’t recommend them highly enough — and please remember to tip your staff!

We moved to San Francisco in summer 2010. We’ve been using Clean Team ever since. We did try another service at first. But Clean Team has been more reliable and thorough. They are not perfect, but they are responsive to suggestions. Simply put, we continue to use them and expect to continue using them. That’s about the best endorsement you can make of any business, and we’re pleased to share it.
(I will add that if you come here from someplace else, sticker shock is a factor for just about everything. Clean Team isn’t cheap. They are in line with other outfits in this city, though. So be assured on that count.)

I’ve been using the Clean Team for over six years and recently had a falling out. They were terrific for the first few years, but then spent less and less time on my apartment. I have an office in a back room and noticed in the last year that they were in and out in 15 minutes; they never even noticed I was there.
But I noticed that they did not dust behind or under furniture, or on top of cabinets. Cobwebs gathered in the ceiling.
The last straw was when I renovated my home and they arrived for the weekly cleaning. Bear in mind there was no furniture, and the place had new floors and new paint on the walls and wood trim. The only things that needed to be wiped down were the kitchen counters. Turns out the Clean Team saw «renovation» and demanded more money for far, far less work.

Had the clean team in for a spruce up of the apartment. Having tried Marvel Maids, Merry Maids, and all the others I was expecting the same level of cleaning. Wow was I positively surprised. Place is spotless, they did it faster than any other service, and they were cheaper. Can’t say enough good things. Would always recommend!

My roommate and I called on the Clean Team to clean the apartment we were moving out of when we realized we were too tired from moving out «stuff» to have enough energy left to clean the place ourselves.
They did a spectacular job! I truly believe the apartment was cleaner the day I left it than the day I took possession to move in! I got all of my security deposit back and had zero issues with the landlord. I couldn’t be more pleased!

My roommates and I first started using The Clean Team’s services in the middle of 2007. This was a few months after we had moved in together and it had become clear that we wouldn’t get it together to clean the place ourselves. The trio of Tracy, Nelson and Calvin solved that problem for us admirably.
The place is spotless every time they leave. They’re highly reliable, professional, and organized, and fast as the speed of light. In over two years of using their service we’ve not had a single issue with them, and I can only recommend this to anyone, desiring to live in a spotless environment. And their rates are reasonable.
If that wasn’t enough, they guys are a fun and upbeat bunch and we always have a nice chat about the latest parties in town or the latest soccer matches or something.

They are amazing and absolutely irreplaceable. I found them on Unilocal and worked with Tara, the office manager, to schedule an appointment after having some work done to our house. We’ve been with them for over 2 years now. They clean weekly and it’s pretty nice to come home to a spotless house. They also clean the frig and stove a few times a year as needed for an extra fee that is well worth it.
Before coming across the clean team, we had a cleaning lady but she wasn’t as reliable, e.g. if she got sick, or flexible in changing times or days. Now we’ll just work with Tara to re-​schedule appointments or arrange to have additional work done. The staff is reliable, polite and we feel absolutely comfortable with them. This is the one luxury I would not even consider cutting back on — eating out, shopping… maybe…but not this!

I just wanted to extend my big thanks to the team: Tara, Joe, Jose — you guys are the very best!!! I’ve been a customer for over six years and I have received consistently excellent customer support and thoroughly spotless service to my home — which I imagine is so hard to give since my dog sheds all over the carpet, and hardwood, ²⁴⁄₇. Never mind my husband who contributes his own messes everywhere too. Thanks for being so patient guys — you’re great!!!