West Portal Cleaning Center

The reviews are not correct on here. It is not a laundromat, it’s a cleaners.
This one of the best and inexpensive places! And the lady, she is so pleasant and attentive. She always smiling. She is patient and always returns on time. I would like to see more reviews of all the people that when I’m there go in and say; «thank you so much, it’s always a pleasure to see you»!

I have used WP Cleaning Center for wash and fold services for more than 5 years. I use them for the laundry generated by my skin care spa on West Portal. I have always received exceptional service from them. Recently, with Gina taking over the running of the Cleaning Center, it has gone from great to excellent. The sheets are so beautifully and perfectly folded — like a high end Korean or Japanese laundry service — with hardly any creases — which for wash and fold is almost unknown.
Gina pays such amazing attention to details that it is hard to believe that she could willingly let anything untoward happen with your clothing. I like supporting sincere and honest businesses — and this is one of them. The laundromat side of the business closed down years ago — so West Portal Cleaning Center is just about dry cleaning and laundry services and mending. I have also had a large zipper on a jacket expertly replaced here.
i have tried so many different wash and fold laundry services for my down town skin care spa location and never have i found the quality of service that i get at WP Cleaning Center… so I now go through the hassle of bringing my laundry from downtown to West Portal to have Gina do it. That way I feel comfortable providing all my clients with an environment with clean, soft and uncreased linen while experiencing my skin care treatments.
I like them and will always use them.

Meticulous work. Pleasant and accommodating. I’m always pleased with their work.

Up front: I JUST dropped off my dress today, and haven’t gotten it back so can’t judge their actual service, BUT they quoted me sixteen bucks and five days!!! Say wha? I don’t think anything they can do, short of remaking my dress out of solid gold would justify sixteen bucks and five days!!!

Most of the time I can enter this facility with 8 dollars worth of quarters and a bunch of dirty clothes and leave it 90 minutes later with no money and mostly clean, mostly dried laundry. However, some of the time 8 dollars won’t cut it because a quarter failed to register, or because I happened to choose one of driers that decided not to work that day.
I once overheard a heated argument between another patron and an owner about one of the defective driers. The owner said her husband would take a look. When asked about having it repaired by someone who actually repairs such equipment for a living, the owner scoffed as if such a proposal were against her deepest held religious beliefs. Perhaps she has a nice life insurance policy on her husband that covers death by electrocution.
I’m now willing to take the train to another facility.
EDIT: it’s well worth it to take the K to Launderland on Ocean Ave near the KFC. I did a load of laundry there for less than 4 dollars the other day and actually took my bone-​dry laundry out of the drier before my 28 minutes were up. That’s an impossible feat at the West Portal laundromat.

This laundromat is pretty convenient because it’s open 7 days a week from 7am to 10pm.
Unfortunately, it’s a bit pricey as coin laundries go, and the driers don’t put out enough heat. The machines are also a bit dated. Time for a renovation. And while you’re at it, please do something about that godawful stench at the back of the facility. Peeyu!
My search continues for a decent, affordable coin laundry in this neighborhood.

in one word terrible!!!

My husband and me have used this coin laundry over four times as our home is being remodeled and we don’t have washer/​dryer service. We are terribly disapppointed in the service, especially with the management/​staff who were especially rude and unfriendly and not willing to listen when we informed them that two machines did not work, the dryers would not heat up, etc. The were even reluctant to give us back our quarters due to broken machines, and they didnt want to put out of order signs on the totally broken machines, like they were scamming for the next customer! Awful service, and expensive. Two loads, including quarters in non functioning machines cost us almost $ 30. The workers there just don’t seem to care about service as long as they get paid. One didn’t even get up from her TV show to help us!

I drop 9 quarters into the washer. It doesn’t turn on. I open it and re-​lock it. Wait for it. Wait for it. No luck, of course. So I angrily switch my clothes to the next washer and drop another 9 in that one. I then walk over to the dry cleaner and grab the manager. She walks over and we are fiddling with the washer, and TA-​DA it turns on magically. I ask her politely for my 9 quarters back, naturally, because I didn’t actually get anything from it and it obviously is malfunctioning.
She will not give me my 9 quarters.
«The water is on now, so it is working»
«Right, but my stuff isn’t in there. I want my 9 quarters. It wasn’t working and stole my money.»
«Well, it is now. No money back.»
At this point I demand my 9 quarters… «You will lose a long-​time customer if you don’t give me back my money».
She returns with 5 quarters and tells me we both lose half.
Apparently my business wasn’t worth 4 more quarters. Not a very smart businesswoman.

When I bought my first house in LA back in 2004, I remember the feeling of exhilaration as my shiny new washer and dryer were installed in my laundry room. I vowed then and there never to slug another quarter into a coin-​op washer again. As the saying goes, never say never…
Fast-​forward to a few years later, and here I am, relocated to SF for a new job, once again hoarding quarters and searching for a decent place to douse my duds. Alas, this place ain’t it.
On the plus side, it’s got plenty of washers and dryers and is located on a quaint, seemingly-​safe block with relatively easy (at least at night) street parking. And because everyone seems to be wise to the fact that it sucks big time, you’re likely to have the place to yourself.
What should have been two medium-​sized loads of laundry required four of the absurdly-​named «double load» washers, at $ 3.00 a pop. The dryers were even more of a joke: 25 cents buys you all of six minutes of dry time, and even with splitting my laundry up into still smaller loads, my clothes were not even remotely dry after an hour of «high» heat. It’s obvious the temps have been turned way down to necessitate more drying time and maximize profits — seriously, my clothes would have dried faster if an 87-​year old asthmatic had blown on them through a clogged straw.
Approaching the dreaded 10 pm closing time, and having used up $ 16 worth of quarters plus the ones I was able to pilfer from my parking meter stash in my car’s ashtray, I took my still-​moist laundry home and let it air dry on the furniture while I did an online search for apartment-​sized washers.
Hmm… come to think of it, I guess when it come to revisiting this place, there is ONE thing I can safely say «never» about.

My clothes here have always come out clean and well done. My boyfriends shirts come out as stiff as cardboard, which is the way he wants them done. What takes away from this place’s 5^th star is the fact that they are a little slow… last week they didn’t have my stuff done on time, and this week, they temporarily lost a shirt of mine. Add that to the fact that they log all orders in on a notebook which to me is a bit behind the times, and that 5^th star is on hold. For now though they work, as the quality of the work is good. I just know going in that I won’t be out super quick.
Updated April 2, 2007
Ok, in putting my clothes away from last week (yes they sat in my car a few days!) I realized that I got back 2 empty hangers without shirts on them. Now, part of last week’s delay was that they had misplaced 2 shirts, but apparently they never recovered them or updated the records to show me this. I can’t go back and tell them this because I don’t know what 2 shirts are missing so now, I’m annoyed and unhappy. So I took one star away for that. :(They mean well, but this this on top of the slow service is making for an unhappy customer.

Clean, well maintained laundromat and dry cleaning service. Open until 10pm.
Update: Don’t try to stay past 10pm. The owner carries a mop and will whoop your ass if you throw another quarter into the dryer to finish off those lucky boxers (or g-​string)!