Banana Wireless

Completely Scam!!! BE AWARE! Like many of you, I was so happy that i found this place. It seemed like such a great deal! 20 bucks more every month until my contract ends to get an iphone 5s! (this was before 6 came out) And by that time, I only had a little over 6 months of contract, so I got 3 iphone 5s thinking that I just got a heck of a deal. And they did not mention anything about any other fees, we had a group of people with us, and we all made sure that 20 bucks every month for one iphone is all you have to pay until the end of the contract! So after my contract ends, I canceled t mobile and switch to cricket. a few days after, I received a bill from t mobile over $ 1.3k! When I called about it, they told me it’s the balance of my 3 i phones… And when I asked why they never said anything about it when I signed up for this, they simply answered «you did not ask us» I am pretty sure this can be sued for, but I just dont got the time and energy to deal with this. IF YOU SEEM TO FIND A REALLY GOOD DEAL AT THIS PLACE, PLEASE MAKE SURE YOU READ THE WHOLE CONTRACT/

My Iphone 5S was stolen, so I went to Banana Wireless to open up a new line. The staff was extremely helpful, they offered me a free Samsung Galaxy S4 with no down payment. I would recommend this wireless store to all my friends. Thanks Banana Wireless

The guy named haolin is very nice and patient. He answered all the questions, and gave me a great deal to upgrade my account.

Have been a customer with these guys for years! The guy that helped us Eddie is a great guy. We all wanted the Samsung III, and waiting a couple of days was well worth it! I dont know why is there so many negative reviews… never really had problems with these guys. All i know is that i am getting unlimited mins, data and text for a good price, and my phone was FREE. Case Closed! Thank YOU Eddie for all that you do! :)

I’ve been shopping around for phone deals, this place got me the best deal. Sales person’s name is Roger, he’s very helpful. And wavied all the fees for me. I will refer all my friends and families here.

This is indeed a crooked business. I wish I read the review from Unilocal before going to them. They claimed to be able to get you free phone by having you sign up with insurance then claim insurance. They also put additional upgrade to my family plan which I didn’t get the phone upgrade at all and got charged by T-​mobile for upgrade fee. It end up I couldn’t get a smart phone even I sign up for data plan, and I am paying for services that I am not getting.
DON’T COME HERE unless you want endless hassle.

Don’t go this store. I have opened my account there. but I have’t received my rebate with full amount. I have been to store five times in six months. It didn’t help. Since they had my social security information, they extended my contract without my permission. I just got higher phone bill. Don’t trust this store

Crooked business! They do all these tricky scheme to collect more money from T-​mobile, in the process I get multiple unauthorized changes to my account and multiple partial bills. I have yet to get a bill with the amount that they told me I would pay. I just found out today that when I purchased my Galaxy S from them, they charged me full price for a refurbished phone. I will be going back in the store again today for the 4^th time in 3 months to resolve yet another problem. Don’t do business with this store, sometimes paying more save you from all these frustrations.

BEWARE. NEVER GO THERE AGAIN. The sales person agreed to gave my aunt $ 300 cash rebate + 1 Samsung Galaxy for 3 lines 2 yr contract renewal. They agreed to issue the rebate check after 4 months. When my aunt went back to banana wireless for the rebate check, they gave her bunch of excuses for postpone her check (tmobile haven’t send them the check, the manager hasn’t signed the check. …). Finally, my aunt got the check today (that’s almost 7 months after they signed the contract). The store manager only issue a check for $ 200 and another $ 100 store credit for future use. This isn’t what they are agreed to pay when renewing the contract. I’m going to call Tmobile Customer Service to report on BANANA wireless.

Pretty bad service considering they work on commission. Came in and tried to open a plan and everything went ok since thats where most of their pay comes from. The worst part is after you opened the plan they will no longer service you. I called them multiple times to make changes such as add this or cancel that, but they are so busy trying to make commission from new customers that they will LIE and say they will call you back. Never did I get a call back. 4+ months later I called regarding my rebate and was asked to call back a few days later. After calling a few days later they told me to call again since they «claimed» they have not received the rebate. So I called a week later and they said they will call me right back, but never got the call. I have tried talking to someone from multiple banana wireless location such as rowland heights and alhambra SAME RESULTS. Anyways called today about my rebate, and once again my call back became a NO CALL. PLEASE STAY AWAY unless you know know the person working there.

Never again! Their customer service is the worst. I came in to upgrade my phone to a MyTouch 4G after looking at an ad in the paper, stating that I could get it for a great deal. I called the store to find out if the deal applied to customers keeping their existing plan, as opposed to signing up for a new plan. The person whom I spoke to, Wayne H., said that it was okay.
When I arrived at the store, I was greeted by a Justin C. When I told him about the deal, he told me that the discount applied only to new plans only. I then told him that Wayne H. said that existing plans would be okay too. He then called Wayne and explained the situation to him. Wayne said that there was no such thing and called me a liar. Are you kidding me? Calling your customers a liar? I kept telling Justin that Wayne had promised me that earlier, but they simply wouldn’t budge. I would have expected that they give me the benefit of the doubt just to keep their customers happy. Instead, they were very rude and abrupt with me.
This store definitely needs to revamp their customer service and think twice about calling their customers liars. Just terrible.

Best Service Ever! It does take a few days to get your phone, depending on the type and model, but all worth it! Danny does what he can to get you the best and lowest price. He assisted us through the process of our new phone line and deserves six stars! He calls his boss asking for the lowest price possible. He saved us about four hundred dollars. Goooo Danny. Ask Danny for assistance! Recommended. You will be satisfied!