Papa John’s Pizza

I can only attest to the delivery guy. The several times we ordered over the past 3 years, he hasn’t been late. I get my pizza piping hot. Then again, we are only 1.7 miles away. But I do like the pizza, so I’ll leave it at 5, unless I can find an excuse to complain.

For some reason this location can not make pizzas correctly. I’m not talking about custom pizzas but rather normal signature pizzas on the menu. They consistently miss ingredients. Main ingredients. Order a pizza from here and what you get will be a surprise.

probably the worst papa john. Papa John should be ashamed to be affiliated with this branch.
ordered a pizza here and they run out of an ingredient. i told them to not to add anything else. got there and they had the nerve to charge me the same price. I told the guy there who doesn’t look very smart that they’re the one who called me and told they didn’t have the ingredient. and I said, «well.aren’t you suppose to not charge me for that???»
Then, they forgot another ingredient. The guy said he’ll make another one but will take another 20 mins. I said, «forget it… i’m not waiting 20 mins for your stupid ass mistake»
he said sorry… and I said, «well…aren’t you going to refund my money for the topping you forgot to put on.» and he then said, «I can give you $ 1.50 back» and I said, «well.yeah, I paid for it… and you fing forgot it.»
what a douchebag… never ever coming back here again. and they’re pretty stingy with the toppings too. This branch gives Papa John a bad name. Corporate should think about removing their name from this branch.
horrible is the best word to describe this place.
other customers should think about where to get their next pizza.

Worst place to eat. Nasty ass pizzas. They claim they have fresh ingredients but that’s a lie they have bug flies on all the there produce Customer service is extremely bad. Delivery service is always late. If I would zero starZ 0

Came to pick up some dinner for my aunt, she said «really take it back». haha I ate the pizza and I loved it. I don’t know what’s her problem, but Papa John’s is good. The people are good at service also.

I placed an order today on the internet for carry out. When I got there my order wasn’t ready yet so I decided to sit down at a table and wait. This was between 3:30pm and 4:00pm — I was the only customer there. There are only two tables and both were disgustingly dirty with food, grease and who knows what else — I wasn’t about to touch it. I posted a picture. If they can’t keep two tables clean when business is slow, I shudder to think about how unsanitary the kitchen area must be. I thought about cancelling my order but didn’t because I’d been working all day and was too tired to make anymore stops before going home. Apparently cleanliness isn’t a priority so I just won’t go there anymore. There are all kinds of other places to get pizza.

We ordered a large half pepperoni and half cheese pizza and we received a medium all-​pepperoni. We feel cheated! Awful.

This was my first time.ever.ordering a thin crust and to my amazement I loved it. It was so delicious and I am in love with this pizza. Trust me you can’t go wrong ordering this pizza. They were fast when I placed the order took just 10 minutes. The person at the counter was very nice and has excellent customer service skills.

Great Papa John’s location. Clean. Order correct. Friendly service. Thanks.

Called in a phone order. Was put on hold for so long I decided to just go in person. Upon arriving I was surprised to see no customers but only the employees chit chatting. I placed my order but they didnt start making my pizzas right away because they were still busy chit chatting. Nothing more annoying.
Took 30 min total. And we were the only customers.
Cant imagine if they had more customers. Would have taken longer.
I recommend papa johns in arcadia. Much friendlier & faster service.

If i could give this place negative stars i would!
I placed a phone order for pick up. Got there and the place was infested with nats! Like alll over the ground! The floors were covered with little flys! I mean in the hundreds! It was ridiculous! Sooo gross!
I already placed the order and paid for it so i took the pizza home.
Got home and realized they gave me the wrong topping. So i called back and a worker answered the phone and says «sorry we’re closed. I just answered to tell you that.» I told him what happen and he said «call back in the morning and tell the manager about it. Like i said we’re closed.»
So i call back the next day and explain. The manager said i can come in any time and he would replace my pizza.
Came in a few days later and the manager says he doesnt remember me and he never said that. He said my name isnt in the computer so he cant do anything about it.
After i refreshed his memory about our conversation, he said he did remember but all he can do is give me 10% discount!!!
Wtf! NO! You guys messed up my order and wont fix it or refund my money!
This store STOLE my money!
I called corporate and they said they can only send the DM an email about what happen.
Havent heard from anyone since!
I am boycotting this place!
I hope you guys wont ever order from here!

I dislike this papa johns, some of the delivery driver are slow and lazy. I seem to get them fairly often. Pizza is always delivered cold. Today it was cold and not evenly cut. I’m done using this place.

The online ordering process is pretty easy to get pizzas from Papa Johns. There are always promo codes you can find online. These tend to get you the same pizza deals for carryout as well. Pizzas finish pretty quickly (estimated 16 – 26 minute way time for today’s order) and they always come back hot and delicious. The cashier has always been easy to deal with. I guess I’m fortunate for not having the negative experiences others have had. This location is minutes away from home so I come here relatively often when I need a quick fix for food.

Tried pizza from here twice, didnt really like it. Pizza didn’t taste very hot, and the last time I got the buffalo chicken pizza, I think they forgot the buffalo sauce. Although online ordering is relatively convenient (check retailmenot for coupons!), I don’t think I will try it again. Service, although relatively friendly, was not that organized. I paid him 9 bucks for a small pizza I ordered online, and he gave me someone else’s 2 large pizzas. Maybe he thought I found a really good coupon? I had to convince him it wasn’t mine.
I think Monrovia Pizza Co still has the best pizza…

This place is a rip-​off. I order a large plzza with 3 topping, pepperoni, sausage, and pineapple. I only got 2 slice of pepperoni for the WHOLE pizza and about 3 sausages on each slice. Not going to order from this place again.

Frank the manager is awesome. He remembered me as a customer and made good on promise. Great place for pizza, staff is great. Thank you.

We ordered a pizza for delivery at 6:05 PM, which was supposed to take a half an hour (according to the employee who took our order). At 7:18 PM our pizza had not been delivered.
Upon calling up they said that they would «send our pizza right out» after it had been sitting for almost an hour and a half. He noted that they would «heat it up». They said our order been marked for carryout (despite the fact that we provided an address, confirming that it was a house, during our order and clearly indicated delivery). We had to ask for a new pizza… When the pizza got here (2 hours after our initial order), it looked like it had been sitting under a heat lamp for an hour and a half (the underside was somewhat cold as well).
In case you weren’t convinced that we received an almost two hour old pizza… the driver requested an additional $ 3.25 because, well, they didn’t bother to change the receipt attached to the pizza (the new charge, they told me on the phone, would be higher due to delivery that they had apparently neglected to charge in the first place). The receipt attached the pizza was marked 6:08 PM; the box was marked with a sticker that also said 6:08 PM. When I called back up, the manager said that they reused the box (gross, right?) — though, the reality is, they never decided to make a new pizza.
The store refused to give us a refund without the driver coming back and picking up the pizza. So we did just that. Avoid this store, we certainly will — customer service is not a priority.
As for us… we decided that Pizza Hut sounded good. They delivered (a fresh pizza) in less than 30 minutes.

Won a free pizza from their 2 million pizza giveaway promotion and received a promo code for free large pizza in the email.
When picking it up, i was asked by the employee how I got the promotional code, he said that there were people buying promo codes for free pizzas and that the owner wants them to check the customer’s order history to see how many free pizzas they got. He brought up a story where there was this customer that had 15 free pizzas and owner caught him and filed a police report…
Ok that’s understandable that there are people cheating… but it’s your company’s fault for not doing a better job with the promotion and giving away promo codes.
I told him I’m not one of those that bought promo codes
and he said: «I’ll let you have it this time»
that left a bad taste in my mouth.

This is just like every other Papa-​Johns better than most chains but nothing outstanding.
Its on a corner with a signal in a mini strip mall with a Wells Fargo ATM. It is well lit, but dont try to make a left onto Las Tunas from the parking lot unless you go out to the signal.
I did an internet order and got there about 15 minutes after ordering and they had just been boxing it up. Perfect timing.
I didnt experience any of the problems the others mentioned, but we all have different views on pizza. I will agree with the poster that said Costco is a better value, but sometimes I crave bacon on a pie and you cant get that at Costco…

This used to be a good choice for pizza from a chain, but not anymore. The crust is bland, close to becoming the cardboard taste that Domino’s crust used to be. My last order was missing a topping. (Fortunately, it was only the onions, but still…)
I can get a better pie for a better value at Costco.