David’s Bridal

Extremely upset with my experience at this particular store. They DO NOT have great customer service, at all. You would think they would make a bride’s experience enjoyable, however, the person that was helping me was extremely rude and so happened to be «one of the managers», so she says. Jessica was not pleasant at all. When one of my bridesmaids went to this store to order her dress, they did not inform her that the dress was not on sale any longer. When I checked online, the dress still showed that it was $ 139.95. I called just to make sure and Jessica had so much attitude on the phone and tried to make me feel stupid telling, me that maybe I need to refresh my screen. This manager needs more training on how to speak to her customers. We are spending so much money on bridesmaid dresses and a bridal gown, you would think you would get better service. Do not go to this location. You might get the same treatment from one of the managers, Jessica, if you catch her on a bad day. I would give this location no stars if that was an option. Thanks Jessica for making this experience the worst experience, by far, during the preparation and planning stages of our wedding.

I knew going in that people come to David’s Bridal to find an affordable dress and not necessarily to have that Say Yes to the Dress bridal salon experience. I didn’t mind skipping out on the champagne sipping while trying on high end designer gowns, but I did expect certain customer service basics such as timeliness and attentiveness. I came in on what appeared to be a pretty busy day. I arrived on time for my appointment and was told that a consultant would be with me shortly. I wandered off to look at dresses while I waited, and came back to check on whether my consultant was ready. It turned out they had given me someone who was away on a lunch break and my appointment ended up starting 20 minutes late. I showed her pictures of dresses I liked and mentioned things I was looking for. She pulled a few options, but she was way off. About 20 minutes into my appointment, I was told that since it was so busy that day, I was going to have to share my consultant with another person. While this wasn’t exactly ideal, I thought I’d at least get an equal share of her attention. She just pretty much disappeared for the rest of the appointment after that and I was left pulling gowns and getting in and out of them myself for the rest of the time. I don’t really blame my consultant for the way the appointment went. It was clear they were understaffed and overbooked. David’s Bridal may be cheaper than a bridal boutique, but $ 800 for a dress is still not a small purchase. At that price point, I still expect decent customer service. If you’re looking for a dress on a budget, it might still be worth it to take a look. I’d also look into buying a pre-​owned dress online.

We had Alicia for my bestfriends dress search and she was really nice and helpful. I would refer her to anyone! Didn’t get a dress today but we shall see on the next visit
Downfall was too many girls in the shop it was too chaotic for me–
The shop should have a limit on how many people you bring with you because you don’t need a million opinions to pick on your dress.

Just finished buying my bridesmaid dress. Alycia was vey helpful. She was so nice and funny, I would recommend her for your wedding needs!

Oh my god! My sister is getting married and Kayla helped us, she was beyond amazing. The first dress she picked for us was what we ended up leaving with after only an hour. Her personality was to die for and she really payed attention to my sisters personality and what she wanted. The bell ringing felt very personal and she made sure we all had a fantastic experience. There were 8 of us and she made sure we were all comfortable and brought us tissues when we all started crying at my beautiful sister. Thank you so much, Kayla. What a great experience.

Came here recently to help my girlfriend pick her wedding dress — her first bridal appointment and her first time at David’s Bridal. Our appointment was at 11AM and when we pulled up to the parking lot we saw there were already other bridal parties waiting to walk in as well. They opened doors right at 11AM and we checked in and were greeted by our consultant. She was pleasant and answered all of our questions and paid really good attention to my girlfriend when she told her what types of dresses she wanted and what style she was interested in. The experience wasn’t horrible, however, due to the popularity of this location and the many parties there. the structure for how they set up each party was very unfortunate. Because we were one of the first parties there, we got set up by one of the dressing rooms and had chairs to sit and view the bride as she tried on dresses. However, as the day went on, more bridal parties were arriving and the space in the hallway/​dressing room area got pretty cramped. I felt bad for the bridal parties with more than 3 guests wanting to be there and view the bride as she tried on dresses.
I would recommend coming in probably on a weekday when I imagine it’s not as crowded. The staff are really nice here, but when it’s packed, it can feel a little rushed and cramped in the dressing area. My friend ended up getting a dress at another bridal salon, but, from what we saw. the dresses at David’s Bridal were nice and definitely affordable — there were racks and racks of sale dresses.

Had such a great experience here. All the girls were helpful. Ashley stood out the most. After trying on 6 dresses, I wanted to give up. But, Ashley was able to find my dress. She was fun and awesome to work with. Although, I wish they served us champagne. It would made the experience even better!
John in alteration was great. I needed my dress hemmed in less than two months and John was able to do it. Not only that, but he was very nice about it. Also, a very funny guy that you can have fun with while getting your dress altered.

5 stars for John the alterations manager and the store manager as well.
My experience began at the Milpitas location which closed before I needed alterations. My first trip in was just ok. I was paired with a stylist who wasn’t a very good sales person. She wasn’t as attentive or as knowledgable as you would think a stylist would be. I was 5 months pregnant at the time and beginning to show. We only tried on empire waist dresses which made me feel huge. Finally tried on a different more body hugging dress and I just went with it and ordered it with the promise that I could order 2 sizes up in a petite size.
The dress arrived sooner than anticipated, but it was god awful. It was a «woman’s» size 16. The bust was huge and it was not a petite (I have a short torso). I called the store and the store manger assured me we could do an exchange and I could be seen by a more seasoned stylist.
I arrived at my second appointment and right off the bat it was a drastic improvement from my first visit. The stylist knew what would work best for my ever growing belly and even had the alterations manger come verify that we could keep the look of the dress intact with all that would be needed to fit my body.
I ended up selecting a dress that was twice the price tag of the first dress, but downgraded the vail. My dress was scheduled to arrive 10 days before my wedding day. Which left us with 10 days for alterations.
My dress arrived sooner than anticipated again, and we scheduled an alterations appointment with John 2 weeks before the big day. It took 3 visits to get everything just right, but he did an amazing job!
*tip* Do not arrive at your dress fitting without your wedding shoes and proper undergarments. They need your shoes so determine the hem length. Some crazy woman stormed out during one of my visits with John because she felt she wasn’t being paid attention to when she was running all over the store trying on shoes and accessories while eating away at her scheduled alterations session. Alterations appointments are for alterations, not for you to pick out shoes and accessories. Be a little considerate.

I am getting married and July and my college roommate is getting married in April. Because these are two separate events, I was told to make two separate profiles for ordering dresses for both events. Unfortunately, that got super confusing for my bridesmaids and caused them to place orders on the wrong profile.
I got worried that my girls might be ordering the wrong dress because their email receipt had the wrong date. I called David’s Bridal and spoke with Suzy. Suzy is AMAZING. She was on the phone with me for 55 minutes, sorting everything out, taking down names and dress styles to cut out any confusion, and correct orders that were I. The wrong color. She warned me that what we were going to do would be time consuming, but assured me that all future orders would be correct. She was super patient and helpful. What could have been a huge mistake in wrong bridesmaid dress colors was fixed instantly. I will definitely be back and look for Suzy to help me, because she is a rock star!

Oh, the Party City rendition of getting a wedding dress.
I give this place 3 stars just because the people working here were so nice and chill (the Colma store gave me a hard time about even browsing their dresses without an appointment!), and allowed my fiancé and me to bring in our new dog (note: she is extremely well behaved. Don’t try this with Frisky or Fido) since she has terrible anxiety when left at home and I was there on short notice due to a problem with the dress I purchased through their company website. I would give –5 stars for the website /​mail ordering service and let me explain why.
Basically, long story short, I tried on a dress at the Colma store once but it was too long for my height. I went online and found the petite version of the dress as a special offer. Ordered it, it came in less than a week. However — problems abound! The liner pops out of the right side of the gown but not the left side, dragged out by the boning (and supporting the weight of the dress, so likely to tear through the liner with by the end of a night of wear). This made the whole dress look lopsided and as if my underwear was sticking out! Basically, if I could sum it up in one word — CHINTZY. It reminded me of those costumes you get from Party City at Halloween — looks great in pics, looks cut by 3^rd graders with safety scissors in real life, and probably will last the night and fall apart at the strike of midnight, mice and pumpkins and all. I was lucky I bought nearly a year in advance of the wedding and that I had time for the repair /​alterations. However, I was directed to this store for free repairs since they claimed the dress was no longer in stock in their corporate warehouse (even though the website continued to sell this dress in the size I ordered it in for at least two months after — corporate told me that their website often does not have the things they say they do, which is absurd).
However, major kudos to the staff here for accommodating us on the fly — we had to iron out whether we could salvage the dress for its problems within the return period. John (manager of alterations) is a very upbeat, straightforward guy and did a great job of fixing the dress for free (looks great and fits great now thanks to his magic) and they will be steaming it a couple weeks before the wedding.
To be fair, the dress is branded through Davids Bridal and is not one of the designer /​brand name dresses that are there, so it was the most bottom shelf of their corporate inventory. If anything, suggestions — Don’t buy the store branded dresses since quality seems to be inconsistent from dress to dress, and don’t buy it online, the website is a step up from being a scam and I was close to calling the BBB on these people. THIS store itself is fine and service is good at this location — I’m sure things would have been fine overall if I could have seen the actual model of the product I was taking home.

Major thanks to Jennifer Upshaw, John Tran, and Nourin, for all their help with my wedding dress! My first dress came in and didn’t fit me properly (it was a major mess). The manager referred me to Jennifer who helped me find the perfect dress!!! She brought in Nourin and John from alterations to install a corset back. They worked magic! The dress was champagne colored, they searched the entire store for a fabric that would complement the dress perfectly. The end result was stunning and the quality of work was amazing. I am forever grateful for their concern and personal attention for my situation. The dress was better than I could have ever imagined.
As a side note this David’s also dressed my entire wedding party and the pictures were fantastic!

I made an appointment 2 months ago and I waited for 25 minutes until a stylist approached me.
PRO: Nicole greeted us with a smile, warmth, and friendliness. She apologized that they were short-​staffed and I was surprised, since I made my appointment TWO MONTHS ago.
CONS: Then, my mom, sister, and I were like lost puppy dogs, unsure of where to go and what was happening. Then, the stylist, Alisa (or Elisa? or Lisa?) approached us and got down to business. She asked us of the style I was looking for. My answer: «Not too girlish, A-​line, strapless, not too floral.» She looked at me like I was an alien and then said, «ooohhhh. Umm, yeah.» Almost like, «Good luck,» and looked at me as though I was a high maintenance creep for knowing what I want and not being «girly» enough.
Oh, Alisa. (Elisa? Lisa?) Her subtle passive aggression seemed to seep through her fake smile as she found three dresses that seemed to somewhat approach my style. She then muttered, «I’ll find you a room» and left, without telling us where to wait.
She then came back and brought us to the fitting room. She handed me the first dress and said, «You don’t need help right? It’s just a zipper.» Before I could say anything, she just left. Thank God my sister and my mom were there to help Alisa do her job because they helped zip me up. We had to wait five minutes for the next dress to come. Alisa was no where to be found.
At that point, I decided this was ridiculous. The quality of the dresses and styles were not aligned with my personality and I wanted to leave. She came back and I informed her that we were going to leave. I changed back into my street clothes, and before we left, I approached her and said, «Thank you for your help, I understand that you were short staffed. I hope you have a great evening.» She looked up at me and didn’t say anything.
Yikes. I felt unwelcomed. I felt out of place. I felt like my style/​personality was being judged the entire time. I am not high maintenance by any means, but I was just wowed by the subtle passive aggression from Alisa. I get that they were short-​staffed and she may have been stressed, but that’s part of sales. Don’t let it seep into your interactions with customers. Not professional.

I made an appointment at this David’s Bridal to try on wedding dresses and my experience was phenomenal!
Rachelle was my stylist, she was friendly, helpful and totally saw my vision! I tried on a total of four dresses fell in love with the last one I tried one! Rachelle made the selection process easy, fun and painless!
Stephanie who is the store manager was also fabulous! She reaffirmed my decision (not to mention called me Ariel) and helped me to say those special words… YES TO THE DRESS!
So happy I bought my dress from here and I wouldn’t change my experience for anything! Even though they were very busy on the day I went, my experience was still intimate and exciting!
Thank you ladies!

My bridesmaid and I visited the San Jose location to select her dress today after having made an appointment at the Milpitas Store online going all the way there earlier in the week only to discover that that location closed permanently several days earlier. Bad start to begin with…
At this location we were immediately shown to a fitting room, which I thought was a good sign. Since I had already selected the two dress options and color of gown for my bridesmaid to choose from, I was hoping for a quick appointment. Once being shown to a fitting room however, the attendant told us that she would be right back to pull the two options. My bridesmaid and I were left standing in the fitting room for more than 20 minutes and I then went on a search for the girl who had shown us to a room.
She was no where to be found and I ended up pulling the options myself from the racks, helping my bridesmaid try them both on, and in all that time we never saw the sales person again! Even when we walked up to register ourselves and checked out.
Just another example of poor customer service with this company unfortunately. This is the 4^th David’s Bridal location I have used with similar experiences at each store, I would never recommend using David’s Bridal for your wedding party or dress choices to any Bride.

If I could post a review with zero stars I would. This one star has no merit — it is only there so I can post a review.
The first experience when picking-​up my daughter’s wedding dress at David’s Bridal was a disaster — I posted a review on 9÷15÷15. I was hoping that after re-​ordering a new gown, David’s Bridal would come through and all would be well. But alas, no such luck!
The disappointment and unbelief that David’s Bridal manged to ship (again) a wedding gown that was not new, was mind blowing! The second gown showed signs of wear and was in need of some refurbishing on the sequins and seams. I was trying to assess how David’s Bridal was (again) giving me a gown that was not new. Where was their Quality Control? Did anyone look at the dress before shipping it or after it arrived at the San Jose store? This being the second shipment, I am thinking that David’s Bridal would want to send a «perfect» dress. How can this be?
I asked to speak to the store manager. Stephanie came over and after some apologies she looked at the gown’s tag and stated that this was a discontinued dress. My daughter selected the gown, we were aware that the dress was on sale, and that it was no longer a gown that would be made to her size. My daughter really liked to gown, so we asked to sales gal to check and see if the gown was available in my daughter’s size. After the sales gal checked the computer for size availability, she stated she found her size and could get it shipped to San Jose. NEVER was it explained at any point, as to where the gown would come from nor that the gown was NOT new but a FLOOR SAMPLE.
When I went to pick-​up the second gown, Stephanie explained for the first time, what she kept calling a «discontinued» gown means.
In short, it implies that such a gown is a floor sample gown. It is the gown that gets tried-​on in a store by many ladies. This is the gown that gets pinned, pulled, stretched, forced-​fit, stepped-​on, ripped, paraded around, etc. in a store. This gown gets shipped in an «AS IS» condition. David’s Bridal does not QC the gown before sending or after arrival. They do not clean or refurbish the gown.
To add insult to injury, the only offer that was made by Stephanie, to rectify this terrible experience, was to offer free alterations. Really?
Ladies, beware: you are NOT told any of this when you buy a gown. So I suggest — ask very clearly where the gown you order comes from and ask if it is NEW and not a previously worn floor sample.
David’s Bridal: you should consider being transparent in your sales practices and print a disclaimer as to what it means for a client when purchasing a sale /​discontinued gown. Train your staff to explain this to a future bride, when she is making a purchase for her very special day. Don’t lie. Don’t be deceitful.
David’s Bridal took the gown back. But the disappointment lingers. David’s Bridal, thanks for ruining a woman’s once in a lifetime experience. Shame on you.

Review for Bridal Appointment!
Came in on a Sunday for 1:30pm appointment
Greeting: Prompt! Front person let me know that it will be a bit of a wait even though I made an appointment.
Sydnee: she’s awesome! She helped me get a better fitting room since I brought my bridal party and mom. I told her my style and she brought out several dresses based on what I liked. She also brought out the exact dress I wanted my bridesmaids to try on without having to look through the store for 30 mins. Although I loved one of the dresses she found for me, I decided to keep looking elsewhere since David’s bridal was the only place I tried on dresses so far.
I highly recommend booking an appointment with Sydney! She doesn’t rush you, personable, and most of all, makes you feel like a real bride to be!
Overall: ⁴⁄₅
The manager who helped me while Sydney was a on break had supposedly made a comeback appointment for the next day, Monday at 8pm with Sydney again. However, I came back the next day at 8pm and apparently there was no appointment made so I was disappointed with that. It wasn’t too busy that Sydney helped me anyway to show me the final dress I tried on and also got the dress I wanted another bridesmaid to try on. She’s the epitome of customer satisfaction and the reason I would come back to this David’s bridal :)

I WAS LIED TO BY THE CONSULTANT JODIE AND CASHIER.
Jodie told me I could exchange my dress for a dress of higher value. I was in doubt between 2 dresses and I wanted my mom to see them both on me. But I bought 1 cuz I was told no problem to exchange. So 1 month passed and I continued looking at DB catalog and came back to try on another 3 dresses. Alterations for the dress I was bought was $ 355 so I decided to exchange. The store manager didnt wanna let me exchange. I had to make a scene at the store, because I was lied to by Jodie. She knew I wanted my mom’s opinion all the time.
LADIES BE CAREFULL THERE… THEY LL DO ANYTHING TO SELL.

The manager here was minimally helpful.
Ghetto lady just pointed to aisles of dresses with no assistance to find stuff what-​so-​ever. I gave her a generous second star for telling me that they carry a «David’s bridal» line and a «Vera Wang» line at the store and informing me that this is the largest David’s bridal store in the local area.
I needed coral bridesmaid dresses and most of the ones they carry here are size 14 upwards (dirty as hell on the bottom, most dresses run long and have been tried on several times). If you want to order something you see in a smaller size it takes up to a month.
I was told to go to any fitting room I liked.
The fitting rooms btw have no mirrors inside, just a bunch outside, so you can’t look at yourself before you head out of the fitting room.
Also, I tried on 6 dresses. Not ONCE was I check up on, asked if I need assistance, or helped to clip the dress in place to see how it would look if it actually fit. I get more friendly assistance at Forever 21, really though, which is BS because the dresses on average are $ 200.
I had to wait 15 minutes to ask 1 question to alterations — «Can sleeves be added to this strapless dress.» (The managed didn’t know the answer and she runs the store.) They informed me that it’s $ 70 upwards and that I must provide the cloth for it (where would I find the exact shade match ruched blush pink chiffon if they don’t sell it?!).

God, it was a pretty horrible experience. Against my better judgement I went here because I saw they carry a Vera Wang White dress I saw online. So I made an appointment and hoped that people were exaggerating about their experiences at David’s bridal.
I decided to bring my family and friends to see if we could find «the dress» but it ended up being a waste of everyone’s time. I came right on time for my appointment and we ended up waiting for 30 minutes for an associate, who was off in thirty minutes. WHAT THE HECK?
When the person finally came, she spent most of the time ust rushing to get me out. She didn’t pick out the right sizes and she wasn’t much help. I could have done this without her. She was nice and friendly, but she wasn’t helpful at all. I don’t understand why they would assign a girl that’s supposed to leave in 30 minutes when appointments are at least one hour.
Seriously, it was a waste of time and the place is a hot mess. It was so disorganized and confusing. It really dampened the whole experience and I wasn’t even expecting much.
Don’t go here unless you have a lot of time to kill.

Let me start by saying Dayasia is phenomenal at her job and made our experience here 5 Stars!
I went to DB on ³⁄₁ needing to get a wedding dress for my ⁵⁄₂ Hawaii wedding. Talk about last minute I know :) I went with my mom, sister and future mother in law. Our experience was so fun, so easy and wonderful thanks for Dayasia. She picked out a bunch of dresses with us and helped with ideas of what she thought would look good too which I loved. I ended up trying on five or six dresses but the first one I tried on was absolutely the one. We actually called and cancelled our next bridal shop appointments and ordered the dress right there. When you say yes to the dress they have a super fun bell ringing with photos so cute! My family kept talking all day after about how sweet and helpful Dayasia was– talk about great customer service!
Here are a few extra things I loved about DB.
They have tons of sizes to try one– less clips is a huge win!
Price point is great! I can definitely afford a dress at a boutique but I’m not at all the type that would want to spend that much on a dress– almost every dress under $ 1k here.
Alterations dept gets an A+ ! John in alterations made my dress fit like a glove!
I will always recommend all my GF’s go to David’s when searching for the perfect dress :)