Extra Space Storage

Great service and super friendly people. I highly recommend this storage facility.

The only reason I took away a star is because it has been several months since they have not fixed their 2^nd (exit) gate which now has a lock on it. Due to this, 53ft semi’s can no longer enter this facility so people who are renting this place and require a 53ft semi to deliver their furniture will be extremely disappointed. Also, many transient people are nearby. And one more negative, the bathrooms are closed after hours and all day Sunday so please plan accordingly (very inconvenient). Now for the positive: very nice staff, very clean, I never had problems with any transient people, I always found a dolly to help move items (two are usually located by each elevator), elevators never had any issues and payment was simple and docusign (electronic signature) is convenient.

This place was great! Clean and great customer service. The only reason I didn’t rate 5 stars is that $ 171 seemed expensive for one month for my size unit. Highly recommend however!

I had such a good experience with this place! The customer service is beyond amazing and my storage unit was clean and decently priced! Definitely would recommend this place to a friend.

I have conducted business with this facility twice and they have been very helpful and professional especially Vanessa Davila. She is super nice and helpful!!! We need more people like her. Storage units, facilities and premises are always clean. I see staff maintaining the area either sweeping or even painting. I would have given them 5 stars but lately the exit gate has been left open and that is a security issue especially when one is inside the facility either loading or unloading. Another issue I have is that I suspect homeless folks live inside the storage units (second floor). I see them go in with their backpacks and bags. If you have been using this place as a stroage for awhile, you would know what I mean.

I’ve been renting a storage unit here for the last 2 years. I have to say, at first, I was in a rush to move in. My unit is a 10×10 unit on the 3^rd floor with climate control at $ 114 /​month (including insurance). The place is fairly nice inside and I usually have no problems finding a cart as they are usually at the first drive up opening near the office. They have pretty good hours and often I can access my goods at decent hours 7 days a week.
Ok to the not so good part now.
First, there have been a few times when the back entrance gate was broken and I had to turn around and go through the front again. (minor issue, but it was still annoying knowing how much I pay for this place). Second, they pretty much made me get my own insurance which is another added fee on top of the monthly rent. (disclosed of course at the last min before I signed my paperwork.) Third, I have steadily seen my rate increase from $ 114/​month to the current rate of $ 161/​month. That’s over a 40% increase in the last two years or 20% per year. You basically get a small post card in the mail TELLING you that your price will increase. At first, I thought it was just a one time adjustment for prices and services to go up due to inflation or something, but after this last increase, I’m done. PLEASE DO NOT RENT FROM THESE THIEVES. There are better deals are out there, but if you can’t find one then figure out if you really need the items in your unit. I’ve practically paid for the entire content of my unit 3x over paying these prices.

This place is very clean and the staff is super helpful! When I went to put my things in storage, there were two carts right by my loading area and it’s elevator access! The only frustrating thing is that the lock mechanism is tricky to buy locks for. I bought a long clasping lock and it took a lot of wiggling to get it to fit. It is really clean and the access is inside on the second floor so I don’t have to worry about the weather. Also, I would suggest they install some sort of lighting inside the storage units. But, they value is amazing and it’s cheaper even than some of those dirty outdoor drive up units with bugs and flood risks, so it can’t be beat!

When I first started using this facility I thought it was great. Prices were average, staff was extremely helpful, and I could at my stuff at any reasonable hour.
The staff is still helpful, but prices have gone way up. (And insurance, which used to be optional, is now mandatory, a cheesy hidden cost.) And then some carts got stolen, which doesn’t say much for their security. And instead of installing more cameras or something, they decided to keep all the cants in the office, which pretty much eliminates any advantage you get from being able to access your space when the office is closed.
I’ll be moving out soon.

This is a well run business operation with excellent, professional staff and a clean and technologically advanced building. The only reason I didn’t give it a 4 star is because the pricing is a bit bait and switch in my opinion. I responded to an ad of «first month free» (sign up fee of some sort, which was like 30 bucks) and then was told I had to buy insurance which was 9 a month, and buy your own lock, which was 10 a month. Annoying games like that aggravate me, and could be done without.
As far as the last reviewer, I’m sure that the jump in price was because you had a promotional rate. They do a very good job explaining the details of billing and when your promotional rate expires. 1 star?! c’mon
12/​16/​2007
I have added a star to Extra Space. I have had to interact with them a couple of times since I first reviewed them, and they have consistently impressed me every time. I had some deliveries made to the storage unit that they called me about upon delivery to keep me updated, AND let me keep in their lobby until I could get there later in the day.
Most impressive was that I had to postpone a payment due to cash flow issues, and they didn’t even bat an eyelash to it. This was relieving to me and really saved me a lot of stress.

Yes, it costs a lot. a lot LESS than other places!
Most unit sizes that they rent out come with first month FREE! They also have SJSU specials!
The people are all very nice, the place is very clean and professional. it even has air conditioning (so it’s safe for your electronics and what not).
They also have FREE trucks that you can borrow (first come first serve, with a $ 100 deposit that you get back when you return the truck).
I highly recommend this place! If you live close to SJSU and need a storage unit, pick this one!