Famous Mattress

After 2 years, the bed I bought from here is starting to go to shit, middle is starting to sag and such. Of course, I am SOL because they’ve gone out of business. Next time I’m buying my bed at Macy’s! I really need to read all the reviews carefully!

I have been waiting outside of this facility for an hour past the time is suppose to be open. Still NO ONE has showed up?! Wtf? It’s Friday, and almost mid day, and still no one has arrived. Based off the last posts, I can tell this is just a GLIMPS of what I’ll be dealing with in the future.
DO NOT BUY ANYTHING FROM THIS PLACE!

Came back here 3 years later to buy another bed and was not let down again! Rick made the shopping experience fun, entertaining, and informative. Worked with us to get the right bed with out budget.
My one complaint is I was suppose to set an exact time to get delivery of our bed, but I was called the day of and was told they would be at my house in an hour. Luckily I didn’t have work until later.
I will definitely come back here again when it is time for another mattress.

Short summary:
Completely unreliable and incompetent store that sells equally unreliable products. Not only will they eat up tremendous amount of time failing to communicate, they will also keep money that is owed you. Don’t waste your time here.
Full story:
I went to Famous Mattress after seeing the stellar review on Unilocal to pick up a couple of mattresses. We met Rick, the owner, there and he showed us a few of his mattress options. My cousin and I found the mattresses we liked and Rick gave us a price that was reasonable so we took it.
We were moving in to a new place that week and we didn’t have any other beds so we absolutely needed the bed delivered by our move-​in date. Rick promised us to deliver the mattress on the move-​in date. We wait and wait, and the delivery guy doesn’t show up. So we end up sleeping on the floor.
I call Rick the next day and he’s really apologetic about missing the delivery, we arrange another drop-​off date. We sit at home and wait and wait and the delivery guy is a no-​show again, we sleep on the floor again.
What I want to highlight here is RIck’s absolute failure to communicate the issue with us. When he missed the delivery not once, but TWICE, he didn’t call us to let us know what’s going on. We had to call to find out what happened each time.
I call him back the next day and he’s really apologetic again. He tells me a sob-​story about his delivery truck being broken and offers to drop-​off temporary mattresses while we wait for our mattresses to be delivered. So we finally get some sort of mattresses to sleep on days after our mattress was supposed to be delivered but again, these are loaner mattresses which is definitely not something you want to sleep on for a long period of time.
We finally get our mattresses delivered, Rick says he will drop the price a bit to compensate for the trouble. We also return a few mattress frames to Rick because we found other solutions while we were waiting for our mattresses to be delivered. WIth the dropped price and returned items, the amount owed me was about $ 300. Rick says he will credit the amount to my credit card.
I wait a week. two weeks, still no credit to my credit card. I call Rick and he tells me some story about his office pushing things through but they’re trying to figure it out or some garbage like that and tells me to be patient for one more week. I wait another week. two more weeks. Still no credit. I call him back and he tells me some other story about some other issue and asks for more time.
After calling him almost daily for months and multiple personal visits I was finally able to get my refund.
I definitely spent more time trying to get the refund than what the money was worth.
And the worst part is that the bed I bought a mere 8 months ago has begun to sag and I can’t sleep well anymore. So now I need to purchase a new bed. You can be sure that I won’t be returning to famous mattress for a replacement.

I bought 3 mattresses from Famous Mattress last November and Rick told me that the mattresses would be delivered to us in a few weeks. No problem, I’m normally a a pretty patient guy so I waited, and waited and waited. Near Christmas, no call from Rick so I gave him a call and he said that the mattress are on the way, so I waited another week, Christmas came and go and it was New Year and I still haven’t got my mattresses. I called maybe 4 to 5 times and each time Rick gave me an excuses but I still haven’t got my mattress.
I finally got the mattresses delivered 2 months after I ordered them. However the mattress protector and the rails that I asked for never arrived. I called Rick but he gave me some more excuses so I don’t bother to follow up with him anymore. Lesson learned: no more Famous Mattress for me.

Wow !! Great job Unilocalers ! All these Unilocalers giving this guy 5 stars, was it really worth it? I heard he was selling factory seconds that didn’t pass the quality control! Maybe next time instead of believing these want to be critics that follow the masses you might look at the history of the company! Ummm Mancini’s Sleepworld family owned since 1969! I bet you didn’t you know that they handle all the warranties with free shipping and handling. Have fun paying the shipping and handling approx 300 if you ever have any warranty issues from your 5 star company.

Shopping experience and sale process was fine.
Shipping, delivery and communication are terrible! Possibly the worst I have seen for a high cost item.
Our order was late and every time I called to check on the status I get different excuses all indicating organizational problems where the manager seems to have no control and no information.
More than 6 times the manager has failed to call me back as promised by a certain time.
He promised to give me a partial refund for all my trouble but I never received it. I got tired of trying to call and get a hold of him. I gave up since I literally got sick and tired of dealing with him.
Do yourself a favor and avoid this store.

Unless you want to manage Rick as your full time job after your purchase, I suggest you save yourself some grief right now and look elsewhere. Yes you may pay more elsewhere, and yes Rick is nice, provided you manage to reach him. But it’s simply not worth the money you’ll save for the level of stress you’ll endure.
I don’t have time to go into details here, because I just don’t want to waste another minute on this guy. You just need to know that after 6 months and at least 60 phone calls, the mattress eventually came but I’m still missing the mattress cover he initially promised.

Unfortunately, I didn’t look through these Unilocal reviews before purchasing. We are unfortunately in the same boat as the other 1 star reviewers and our purchase has not been fully delivered yet although it’s been repeatedly promised over and over again (now going on 1.5 weeks when we were told we’d have it all the next day). Now Rick is not taking our calls and it’s true that he does not call you when he promises over and over again that he will. I really wanted to like our experience but unfortunately it’s been completely disappointing and a fraudulent business.
the saddest part is it was for our son’s first big boy bed and his birthday present (Cars Bed) and we still can’t enjoy it because of using this company =(.

Judging by my own experience and past reviews I suspect one’s opinion of this place varies widely depending on a large amount of luck. I went shopping for a mattress three weeks before I needed one. I was moving in to a new apartment and had no bed. Rick was friendly and didn’t pressure me to buy a more expensive mattress than I needed. The purchase experience in general was good.
However…
When I was ordering the mattress I requested that it be delivered on the 15^th (three weeks after order), as I was moving in on the 18^th and wanted to be sure the mattress had already arrived. Rick told me this was inconvenient and he would rather deliver it on the 18^th. I said ok, but stressed that it absolutely HAD to be there on the 18^th because otherwise I was sleeping on the floor. He swore that was no problem.
The 18^th arrives, the hours tick by, and I finally call Rick to check on my mattress. FIrst of all, it is impossible to reach him by phone. Sometimes he answers, but often it just rings and rings with no voicemail. When I finally reached him his response was «oops, we had it scheduled for the 19^th». He admitted it was his mistake and that he remembered how much I stressed that i needed it by the 18^th. The next four hours went like this:
Rick promises to call in 20 minutes, he doesn’t
45 minutes later I call, he says he is working on the problem and will call me back in 20 minutes, he doesn’t
An hour later I call and he says he is still working on the problem and will call me back in 30 minutes, he doesn’t
45 minutes later I call and he again says he is waiting to hear from his drivers.
End result? I slept on the floor that night. He told me he would give me a partial refund and that he would «call me back». Guess what? He didn’t. It’s not even so much the date mix up that I am angry about, it’s the dozen of broken promises to get back to me about the status of the delivery, the refund, etc. The fact that he repeatedly promised to call me back and never bothered time after time is completely unacceptable. He needs to get an assistant or even just voicemail and return paying customer’s phone calls!!!

Several months ago I was hunting for a new mattress to replace my fifteen year old unit since I was moving in with my girlfriend. Rick was a really nice guy, very talkative, very informative. He helped us choose a mattress that suited us and it was even within our budget. We placed the order that day and were told that the mattress would be delivered the following Tuesday.
I made sure to get Tuesday off from work so I could be at my place for the delivery of the new bed. I sat around all day and finally around 3:30PM I shoot Famous Mattress a call. Nobody picks up. I called about a dozen more times until about 5pm until Rick finally picked up. I asked him if my mattress was still coming that day. He states that he has no clue and that once the order is placed, it is out of his hands. I ask him if he can even check on the status of my order and he says no. My voice must have given away that I was a bit irritated because Rick did give me a phone number for his delivery guys. So I call the delivery guys and leave a message asking what the status of my bed is.
Following day I get a call from the delivery guy (I never did get his name) that my mattress wouldn’t arrive until Thursday at 3:30. I ask him if he can possibly deliver after 5pm on Thursday when I will be home from work. He says no, can’t do it! Has to be 3:30 or I will have to wait until the following week. Wow, really?!? So I agree to the 3:30 delivery time and call my girlfriend to ask her if she can be there at 3:30 for the delivery.
Thursday comes around and my girlfriend is sitting at home. I get home at just past 5pm and sure enough, there are the delivery guys. WTF? First they tell me no they can’t deliver after 5pm, has to be 3:30 or nothing. Yet here they are at 5pm dropping off my new mattress.
I do give them credit for dropping off the new mattress and removing the old one in less than 30 seconds. I didn’t even get a good look at their faces! I was a bit irked that no paperwork/​invoice came with the bed. I wasn’t even 100% sure it was the correct bed or not.
So in the end, it wasn’t the best experience, but it could have been a lot worse. Oh and I never did get that free mattress protector and pillow set for mentioning the « Unilocal special» but whatever.

My husband and I bought a bed here quite a while ago and received a quality memory foam pillow as part of a promotion (at no cost). The owner, Rick, was super kind and patient in answering all our questions. A year or so later, our bed is definitely still in tip top shape. No complaints.
The pillow, however, isn’t the right size for me. Through a year + of sleeping on it on and off, it has maintained its’ quality nicely. I decided today that I would go look for a good quality pillow and came back to see Rick for his recommendations. I explained to him that we were previous customers, had bought a tempurpedic bed, and he threw in a great quality pillow, but it doesn’t seem to fit my sleeping style any more. He kindly said that it wasn’t a problem and that he would allow a swap! We came out up front and told him that it has been a long while since we bought the bed, over a year at least! And it still wasn’t an issue.
Man, Rick sure knows how to keep his customers happy. This has to be one of the best places to receive quality products WITH amazing customer service!
Thanks, Rick!

What a horrible, horrible experience to say the least. What started out as a 5-​star review quickly trickled down to that of 1-​star because of the bad customer service and broken promises. (I wish I can give zero stars.) Here’s an account of what happened:
June 16^th: We’re shopping for a mattress at Sleep Train and found a bed we liked. However, we decided to shop around at other stores to see if we can find a better deal.
June 18^th: We found ourselves at Famous Mattress. Rick was nice, talkative, and offered the same bed at a discount we were impressed with. We decided to go with it and placed the order the following day.
Two weeks later: We had the bed scheduled to deliver on Saturday, July 7^th. Friday, I call Rick to confirm it, but no one was picking up so we trusted everything would be in order.
July 7^th (day of delivery): I call again in the AM and no one picked up. Waiting, waiting, and nothing… no bed! Pretty disappointing, but I wasn’t annoyed just yet.
July 9^th: I finally got Rick on the line. He was confused as to why we didn’t get the bed and said he’d figure it out and call me back. He never called back. I called non-​stop until he answered. Finally, he gives me a delivery guy’s # (Ashley) to further confirm the delivery.
**I call Ashley. Nice guy — Friendly — Dealt with my annoyance quite nicely, but I didn’t want to trust him because of what was happening with Rick.
July 14^th (2^nd attempt — day of delivery): We get the bed, but one of the pillows is wrong. I really didn’t want to even bother getting that corrected because it meant having to talk to Rick again which is useless since I was almost sure it would never get fixed.
July 16^th: I receive the credit card statement and all the info is wrong. My name wasn’t even spelled right. I kept calm and figured Rick has to fix it, so I call him. Again, he is confused as to how this happened and said he’d investigate and call me back. Again, I am waiting, waiting, waiting… Absolutely nothing!
Fast forward to today (a month later)
August 17^th: I have called Rick 50+ times, with half of them being ignored, and the other half resulting in Rick’s broken promises to call me back. You would think it to be a simple fix, but this guy likes to promise and then make a run for it with each given moment. After making a sale, he can care less about you since he is busy scamming other bed shoppers.
It has been 2 months since we’ve purchased our mattress and although we like the bed (that’s no thanks to Rick,) the whole experience itself has been nothing but extreme stress, wasted effort, and drained out energy.
I HIGHLY ADVISE YOU TO BUY YOUR MATTRESS SOMEWHERE ELSE! The savings is not worth your time, patience, or dignity. I wish we bought ours at Sleep Train or California Mattress…

Don’t let the 5 star averages fool you.
You MUST refer to the ‘Filtered Reviews’ as there are many who have expressed discontent with the service. Of the 87 filtered reviews, 30+ have shared a 1-​star experience (yes, I went ahead and counted it).
Understand that many of those who had a horrible experience do not use Unilocal on a regular basis and create accounts just to share their story. If their experience with Famous Mattress is charged with anger and disappointment, they will go as far as creating an account just to share their story. I am writing on behalf of my personal experience with Rick and his total disregard for customer service.
He has made long-​running excuses, never calls back, drags you along until you give up. We have relentlessly made many calls to Rick. He would continue to make promises on correcting our billing information and now it has been over a month (and more than 50 calls — THIS IS NOT AN EXAGGERATION) with zero traction. ZERO. Our billing info has been incorrect for a month and could possibly affect our credit report.
There would be days he would be off, so we would reach out to a representative working that day to see if we can have any luck with helping us out. Unfortunately that wasn’t the case. The employee (s) that work under him even sympathized with us that no one else could help and that he is the MAIN person to make these billing changes.
What can you do if Rick is the manager, the owner, and the person at the top? When all else fails, you think you can ask «Can I please speak with your manager or supervisor?» and get the ball rolling, but no. He IS the person at the top therefore when no service is provided, no further service will be given.
This place gave us a great deal, and even convinced us to cancel our previous purchase at Sleep Train so we can benefit from the savings at Famous Mattress. But that was a grave mistake and we continue to struggle with any real service after-​the-​fact. We should have considered to take into account the pile of filtered reviews as we are experiencing the same damn thing.
It started off as a 5-​star experience and that quickly vaporized after the 1^st week it was purchased. I’m a nice and understanding dude, and I never give 1-​star reviews. But this will sadly be my first 1-​star review.

Please bear with me, this is long-​winded, but here is my reason for the 1 star review. This review has been long overdue, it has been a few months since we bought our bed from here. I’ve thought hard about adding my two cents, but I feel that I should share.
What caught my eye about this place were the great reviews on Unilocal and the discount prices. We were definitely fooled.
This is the most stressful experience that we received purchasing a mattress! I would NOT recommend this place and have already spread the word about what happened.
My husband and I purchased a very expensive bed there and still received poor service. Rick was nice, but we ended up seeing that he’s just another sales guy. We had almost the same experience as Gilad M. Rick told us that it would take a few weeks to get our mattress and pillows, we ended up waiting almost 2 MONTHS to get the bed and pillows that we ordered.
His first excuse was, it was delivered and being held in Lake Tahoe in a garage, so he would have to re-​order the bed again. Numerous times he would PROMISE to give us a call back to let us know the status, but we were the ones that had to keep calling him. He remembered to give us a call once!
After waiting over a month, he said he’d have the bed for us, but it’s on a truck out of town and it would be at our house by 11:00 PM, it was a weekday. He had us wait for them, once 11:00 passed, my husband called Rick and he said it is running late; he asked if we would like to wait longer to have it delivered! After promising the bed would only take a few weeks to deliver, then promising that we would have it delivered by 11:00 PM, he wanted us to wait longer?! I couldn’t believe that we had to go through all of this hassle! The bed was delivered the next day, THEN we had to wait a few more WEEKS for our pillows to come in! The 1 star is for the delivery guys, they were nice.
The little BIT of savings was NOT worth the extra stress. Now we know, you get what you pay for, so we will never come back here again.

Rick was really friendly when we first met him… promised us that we would be getting the best… but we ended up getting really really bad service… was promised that we would get our foundation for our bed since April and still did not get it… I had to be the one calling Rick to ask him what the update was… he was not very good at giving updates to his clients… was PROMISED that I would get the foundation delivered TODAY and still nothing… very very upset… still no call from him… of course… what bad service!!!

I relied on the Unilocal ratings and went to famous mattresses to buy my new mattress. It seemed all good in the beginning — Rick was fairly nice and seemed reliable. However after we received the mattress we realized it was too soft for us and went back to choose another one.
Rick promised to have it delivered after a week. When a month went by I started to get upset and asked what the problem was. Rick promised to get back to me and every single time ‘forgot’ about it. This went on for another month or so. Finally I just asked for a refund and told Rick that as I have continuous back aches I need to go buy a different mattress and as he is already 2 months late I will just go get it elsewhere.
Rick said he can’t do that but that he’ll get right back to me with a solution. And there went another week of me calling daily and Rick promising to call back. I will say that out of the 4 – 5 times he promised to call he did ‘remember’ once.
Finally it got to a point where I sent a formal letter saying I’m left with no choice but to buy another mattress and if I will not be refunded I will take them to small claims court — this finally made Rick more responsive and he promised to deliver by the weekend. Last Saturday evening I finally received the replacement after nearly 3 months of waiting
It’s been a while since I got this level of service. Not only was I lied to repeatedly towards the end Rick was very hostile literally avoiding my calls, yelling or hanging up in the middle of the conversation.
Do yourselves a favor — go elsewhere
G.

I am re-​posting a review I added here like 2 years ago from another account and I noticed it was filtered so I am trying again! See below
This is the best place to buy a mattress. Rick is so professional and he really has a way of putting the customer at ease. I found him to be honest, fair and I never felt pressured in any way during the mattress buying process. I checked out a number of mattress stores in the area and Famous Mattress was the only place where I felt comfortable. Thanks to Rick for a great mattress buying experience!

Decided to check this place after seeing all the 5 star Unilocal reviews. This was our 2^nd mattress store stop. We were greeted by Rick who was very friendly and knowledgeable. We told him what kind of mattress we were looking for and he gave us 3 different choices in 3 different price ranges to try.
When we first started looking for mattresses, we were pretty much looking for a firm mattress, but when we came here, we fell in love with the Euro Top mattresses instead, which is like a pillow top. It had a soft cushion on top, but still a firm support mattress. It came down to the Vera Wang by Serta Euro Top mattress. Since we still wanted to check out other stores, we got his business card and walked out. No pressure in buying that day which was nice.
After checking out other stores and being pressured to buy, we decided to come back here 3 days later and purchase that mattress we fell in love with. It was mostly about the mattress that we came back, but it was also the fact that they had knowledgeable staff and the no pressure to purchase. Pushy sales people are a real turn off for me. I’m not too convinced that I got the best price, but I think we did get a good price.
Delivery was on time as they came in the 3 hour time range that we were told so no problems there.

Ok, we now love Famous Matress too!
The boyfriend and I had been sleeping on a mattress he’s had since before we met… and seeing as we’re coming up on our ten year anniversary, we were thinking maybe it was time for a new one. Just maybe. Haha.
We went over to Famous Mattress one afternoon and it was completely empty. The sales guy (totally blanking on his name. It wasn’t Rick, it was a guy who is normally at their San Mateo store) listened to what our complaints were with our old mattress (ancient. lumpy. saggy) and told us not to fall in love with the first mattress we laid on because ANYTHING would be better than what we had at home. True, true.
We took our time lounging on one mattress after another while being entertained with sales guys stories (many hilarious ones by the way), until we established which mattress we both loved. This was the first mattress either of us have ever bought and I’m pretty sure it’s the most expensive one too (we both have parents who like to just buy whatever costco happens to have when a bed is needed), but even for spending alot of money, I feel like we got a good deal.
After getting all the paperwork/​money stuff worked out, we were told they’d deliver the mattress in about a week. We got a call the day before to confirm delivery time (sat 2 – 5) and I was out when they came, but the boyfriend said they showed up at 2:30, unwrapped the new sleeping cushion, plopped in on our bedframe, took away the sad old one and were off — super efficient like.
We’ve had our new mattress for almost two weeks now. It’s amazing. I didn’t realize waking up with numb limbs because your mattress is like plywood wasn’t SUPPOSED to happen! But now it doesn’t! Hoorah! We will definitely be going back if we’re still living in the bay area when we need another bed. You should go stop in and take a nap. I mean shop for a bed. Wait, maybe both! =)