FedEx Office Print & Ship Center

Walked in to pick up a package and there are 4 employees. No one greeted me. Some seemed to avoid eye contact and ignore me. This is different than the employees that were here earlier his morning that helped me quickly.
Finally someone asks if I was helped. But really, there was a guy next to a copy machine when I walked in. «Be right with you sir» isn’t hard!

The older woman who works at this location is one of the rudest employee’s I’ve come across. I went in to get one 11×17 print and before I could even explain to her what I needed to print, she pointed to the printers in back of the store. I needed something very specific, and when I could finally explain to her what I needed she asked if it was for school, I made the mistake of saying yes. She proceeded to tell me that my timing was not good because it was for a class that day, and that I could pick my order up later that night or the next day. Mind you, this is a single 11×17 print on cardstock and I’ve come into this location before to get the same thing printed and the employees printed it in under 30 seconds. Its not any of her business why I am getting anything printed, and to not serve me simply because I am printing for a class that was 2 HOURS from when I came into the store is disgusting. Im so shocked she has not been fired,

I went to pick up a package at your local Fedex location. The package was in the name of my daughter who is 5. They won’t release the package unless my name was on the package. I offered to provide them my drivers license, birth certificate of my daughter, and any other documentation that they desired. Unfortunately the rude customer service agent wont listen. I asked for a manager and she wont call them. I called FedEx customer service and they offered to speak to her, she wont come on phone. I informed her that my daughter was minor. She wont listen. I told her that she was holding my package against my will. I am a legal guardian of my daughter. Then she called the COPS.
However, if you read the other reviews here, you will notice that it does not come as a surprise. The COPS that came to the store said they should not be there. It is a civil matter. It is really unfortunate that this store feels that COPS do not have anything better to do other than to respond to whims and fancies of their bad customer service.

I have reviewed this Fedex once before, and I think they do an outstanding job. I noticed some poor reviews, but can see how rediculous the customer behavior and expectations are. I was in there the other day and frequent this location because I work downtown. The low class, rude, clueless and completely stupid customers are unbelievable. The staff there deals with them very well and I am impressed at their professionalism. Society has become horrible and I plan on getting out of the big city as soon as I can.

This is not the first time that i’m extremely disappointed with the printing service here.
1. Not so helpful and friendly staff
2. The self-​service is is low quality. I printed 2 sheets of 11×17 for almost $ 3. Not complaining about the price but upset of the printing outcome. My print looks greenish instead of gray (which should be gray)
3. When i brought the print to talk to the staff. They just said its the printer and there is nothing they can do but didnt not refund me. I am not satisfied with the print and did not want to keep it.
I will never come back here and advise all my friends not to go here. Save your money.

I often go to this FedEx because it’s closest to work. My experiences have been satisfactory, wait times are not long unlike the one on The Alameda, and street parking is generally available albeit limited.
Well, this evening around FedEx Ground cutoff time, I came in to drop off one package for work — we affix the label ahead of time and just need a receipt. Jonathan was helping the customer ahead of me. 5 minutes later, she left and he went to a computer to presumably work on something urgent. There was a FedEx Office guy also with tunnel vision on a computer, because what is customer service. After 2 minutes of standing, Jonathan finally saw me, helped, and said, «I didn’t even see you come in.» Uhh I been here for 7 minutes, literally there is an optometrist down the street who can help you. I just said «oh» because it would have been pointless to reason.

I have never used FedEx services and was clueless when I walked in the door needing to ship some documents for my employer. Carol helped me fill out the paperwork and package my shipment. She was so sweet and made the process quick and easy.

Came here to return a order i received online. The rude worker said that due to the packaging they are not going to be liable if the product is lost or damaged… I understand that you have procedures but don’t be a total dick when telling customers about them. She didnt even take the time to look at the packaging but just shouted from a far. Would give 1 star but the male worker initially working with me was nice. The funny thing is that my package arrived through fedex no problem!
Wont be going here again. Would consider UPS or USPS over Fedex anytime.

Absolutely worst customer service ever. I was inquiring about a package being held at the facility and the assistant manager had the audacity to ask me «did you ask to hold the package here?» Are you kidding me? Why would I be here if it wasn’t? He didn’t make eye contact with me the whole time. I had to ask if he was even listening. I understand it is the holidays but you really can’t talk to people like they are morons. And please don’t use the default response of «you need to call fedex». Ummmm. last time I checked, you are Fedex.

THE WORST EXPERIENCE AT ANY BUSINESS I HAVE EVER HAD!
IF I COULD GIVE THIS PLACE NEGATIVE STARS, I WOULD!
First, The manager Navjit, right off the bat was rude when answering my questions regarding shipping with my business account. For the past two years in Santa Monica, I had been shipping with the Fed Ex 1 rates using my business account. He insisted on telling me numerous times that I was wrong and that Fed Ex never had it set up like this. I insisted he was wrong because I definitely had been using these rates for the past 2 years.
After his colleague set me up for shipping that was $ 12 for a package that just weighted just 1 pound, I decided to call Fed Ex headquarters and verify this information. After a 30 min phone call while outside the facility, it was confirmed by 3 Fed Ex agents that Navjit was incorrect.
I proceeded back into the store, asked for my package back and asked to stop the shipping payment. When I entered the store, Navjit was trying to avoid me because the Fex Ex reps called him and told him he was wrong, he knew why I walked back in. I told him again that he was wrong. He insisted on claiming that he provided me with the right information when in fact he didn’t. Continuously, he was raising his voice in the store and was trapping himself in lies. I told him all you have to do in the situation is admit you were wrong, apologize and that would be the end of it. He decided to continue to yell and began cursing saying f*** you numerous times in the store. As I walked out, he continued to curse at me through the window, yelling and flipping his middle finger at me. Then, Navjit approached the back door and was challenging me to fight!
I have already file a complaint with corporate. They are aware of this. If they read this, they can take a look at the store’s surveillance videos and they will see him flipping his finger numerous of times and approaching the back the door trying to fight me!
All I was trying to do was ship my package with the Fed Ex 1 rates like I have been for the past two years and once I confirmed I was right, I was a simple expecting a apology from him, being the manager of the Fed Ex location, for repeatedly telling me I was wrong.
I was told by headquarters that this location’s computer system is very old, they are not up to date like most locations, which is why they didn’t know a business account can use the Fed Ex 1 rates. This is stupid in itself to have a location with a outdated system.
DO NOT waste your time going to this location, Navjit is a a**hole, a punk, he will definitely have some bad karma come to him for the way he acted and spoke.

Wasteful. Not helpful. Dismissive.
Two separate experiences.
1. For some reason FedEx wasn’t able to drop a package at my doorstep (though it has been done in the past) in my condo building. So, via
, I requested that it be held at the nearest location. Unfortunately, this was the one. It was a Tuesday evening. The website states that the location will call you when it arrives and is ready. Friday evening, I hadn’t heard anything. Per the website, it was delivered to the office early Thursday. I get there Saturday and ask about the wait. I was told that they don’t call the first day. Because… they don’t. Apparently they don’t call the second day either… Super annoying when I paid for overnight shipping.
2. I brought something for a return shipment (above package), to be sent to Southern California. For 2 day, it was $ 28. I remarked that I could take it there in a train and get it there in less time, with a giggle. The man asked if I wanted to send it ground instead. After asking when it would arrive, he said 2 days. Ummm… shouldn’t you look at that first? And then told me that if I wanted to send it ground, I needed to change boxes. Excuse me!!! What a waste! Even if that is a FedEx policy, it’s stupid.

This is my go-​to for copy, shipping and lamination services! Love them! Have always had good customer service in store, especially my first time In there. Guy was so friendly. it is an efficient process, and they don’t try to up-​sell you. For instance, one time I went in and was trying to return something via Mail that would have cost $ 20, but the guy working there told me to contact the company and get a free shipping label. That’s exactly what I did. He could’ve easily been sleazy and tried to get my business but it’s huge genuinely look out for my best interest. That’s what I look for in good business. 5 stars.

If I can give this place zero stars I would. Horrible staff!!! Came on a Saturday and this guy who I believe is gay, was rude not helpful at all and did not help me. Then another woman tried helping me and she was rude as well, I left and went to the FedEx on curtner at the plant! These people are horrible! If you go to a FedEx go some where else! Never doing business with them again!

People go here because they have to, so the staff does not care.

Super easy for me to run inside and print what I needed! Went on a Saturday afternoon and all the computers were available. All you do is put in your credit card information and you are then charged by the amount of time you are using the computer and what you print. Printing is high quality color and internet speed is fast. It was fast and easy to print what I needed!

this place sucks. I came here and want to fax something. However，the self machine is terrible so I ask the staff there for help. However she said she is busy and only help me fax one paper. at the same time，there is not much customers there. I use a lot of time here therefore I miss my car parking time and got ticket. do not go there. they do not know what is customer service.

Worst customer service. I called in to make sure they can take baby passport pictures and they said yes. I arrive and they say they don’t do passport pictures. I ask for the manager and he says he does do them, but not for babies. This place needs to get it together. Not to mention the employees are rude.

Going here, I needed to print. It was super busy and 5 people were being helped by 2 people leaving one lady on her Ken with printing questions.
I tried asking how to resize a picture to make 4X6 but she didn’t give me too many options. All in all going in I had a need thinking that it’s FedEx they can do it. But no, I didn’t get what I wanted because people were not willing to help and too busy struggling keeping up. Possibly they were short handed. Who knows. But i just was frustrated with my experience and thought it could be handle or managed better.

I should have not go here, like other Unilocal reviewers said. I went here one day to drop off a shipping item, which had the shipping label. I entered into the place and there was no sign of dropping off station or a person to ask me if I needed anything. However, the worker just looked at me like «What do you want?» So I asked her where to drop it off and she said, «Right there.» I get that you don’t get a lot or don’t want to work, don’t give customers that kind of attitude. I don’t get how this place survives with these kinds of attitudes.
Also, I went there second time for the Fax machine. Since I don’t know how to use this freaking machine, I asked them for help. However, what I get from them was to just follow the directions on the fax machine. Also, this place’s price is higher than UPS. UPS in Downtown has better service and cheaper price.
******DON’T GO HERE !

I basically hadn’t been here in years, and as you can see I didn’t have the best experiences here when I last went here 6 or 7 years ago.
I had to go here a few more times when downtown was already crowded for the Christmas and the Park rush. The staff are obviously all different people from when I came here before. They are more experienced, knowledgeable, and helpful. I left my USB in one of the computers and they saved it for me. Very good customer service.
My only complaint is that they still charge for wifi and for computer usage per minute, and the print per page is so expensive. In 2015, it’s easy to go to any café for free wifi, so I think it’s a bit silly why they would charge for it here. Literally just a few minutes to print out a quick document on a USB will cost like $ 10. A bit high.