Jack In the Box

THEY NEVER HAVE MILKSHAKES!!! Ever…
I’ve been there 6 times and had no luck
First time — cleaning the milkshake machine
Second time– we ran out of milkshakes…
Third time — cleaning the milkshake machine
Fourth time — closed early at ~ 10pm to take a delivery
Fifth time — cleaning the milkshake machine
Sixth time — «we ran out of milkshakes» and the lady chuckled as she said it
Stop making excuses for not wanting to make a freaking milkshake. This location is so bad…
just drove through again a month later. Conveniently out of milkshakes. Jack buddy you gotta step in and help this location out!!!

i would give this a 1 star but this is the first time they totally messed up my order any other time they are great so this is a 2 star review: it was busy, we decided to dine in, normally we use the drive thru my boyfriend got an bacon ult cheese burger meal i got a chicken sourdough jack meal with two orders of tacos, we had to wait a while and we got our stuff and drove home we open our food up first the tacos had helllllla shredded lettuce and very little meat/​cheese and. no taco sauce… my fave part. my boyfriends bacon ult cheese burger turned in to this «chicken patty» with a buttery bun… mine didn’t have any bacon or tomato… and it seemed and if they were messing up quite a bit people from the drive thru were coming in with their bags, …i don’t know what was up with this place today but it sucked, sad because i really like this jack in the crack, way better then the one on capital and alum rock

One of the worst place to get fast food. people here are f rude people especially the manger her. today I stop by to get my daughter some package and found a plastic glove in the packages box. What the fff. I will not eat here again and I removed you check your food before u leave.

Drive thru experiences:
First experience — took a long time for food assembly and service was alright
Second experience — super fast food assembly today and the cars were driving through. Service was friendly and greeted you with enthusiasm.

I suggest the drive thru. The food tastes good.

Shity service
And they still have signs up when they don’t even carry the products anymore

The workers here probably do not even know the term «customer service». Very unprofessional workers. The workers kept talking to each before they handed my food even though they were close enough to give my food to me. Never coming here again.

Use to come here all the time but they never get my order right. Please Don not out a lady that doesn’t speak English to take orders

Came here at midnight went through the drive thru and ordered two sour jacks and one melted steak burger the lady gave me two melted steaks and one chicken sandwich ! Completely messed up on my order … It’s Iike they are very care less I didn’t find out she got my order wrong until I got home !

Drive thru customer here. The staff is always friendly and fast day or night. Breakfast Melts and Sourdough Jacks are my fav.

Great Job! Always gets the orders right! Keep up the great work!

Used to be my neighborhood Jack In The Crack until I moved. Inside is always pretty clean, and if you come here often, you’ll see «regulars» that come here also. Nicely hidden. The only thing that sucks about it is that it’s not open 24hours. Also, they cut their drive-​thru hours as well, closing drive-​thru at Midnight every day. It used to open until Midnight Mon-​Thurs, and until 2am on Fri-​Sat, but no more. Bummer, especially since when I’m buzzin and craving Jack’s at like 1am-​ish. LOL
The only time I would get annoyed would be during the lunch hour rush. Since this is the ONLY fast food place in the McKee /​Toyon area, the drive thru can be a good 7 — 8 car wait, not to mention some of the customers are not the brightest or quickest when it comes to ordering. Usually when I see the line that long, I’ll just run inside and order since it’s quicker.
All in all, it’s one of the better Jack’s I’ve been to. They are well run, well managed, courteous and always double check to make sure the order is right. And come to think of it, the past 15 years or so i’ve been going there. I dont think they’ve EVER screwed up on my order, unlike McDonalds or Burgerking where they will occasionally forget or screw something up.

This is very close to my house which is very awesome but i do hate it when i order a salad at night i feel like im getting the left over salads that didnt sell trough out the day because the lettuce is not crispy they keep giving me some vinegar dressing that tastes so nasty. I keep asking for bacon ranch and they only give me one packet even though I tell them that ill pay for it i still only get one. Besides the salad ordeal the food is awesome there. How about you open your doors ²⁴⁄₇ just saying!

Not happy with this place. Got cold tacos, cold burger, and cold curly fries from the drive thru.

Hardly ever busy drive thur… yess!

I like to think of this Jack In The Box has the hidden JITB. This place THEE best Jack In The Box in San Jose. And I say this from experience from other JITBs I have been to.
The food is always hot, the service is quick and the employees actually smile. The only downside is that they are not open 24 hrs. But that is not a deal breaker.
So I am now sharing this with you, my secret Jack In The Box. You may now tell all your friends about this pot of gold. Take it and go.

Definite language barrier when you come here and order something very specific ie no lettuce or mayo or tomato etc. They had a hard time understanding me when I ordered my burger plain with just cheese, meat, and bun. I think the girl was new so I’ll let it pass and try again soon. I love their sourdough chicken sandwiches and enjoy their $ 1 mini funnel cakes. Just as good as the fairs around town and the perfect amount so I don’t feel sick after. Overall the store was clean and the people were very friendly. I will give it another try hopefully she was just having an off day.

This is my neighborhood Jacks. It’s literally a minutes walk away from my complex. I’ve never dined inside, I always utilize the drive thru. Efficiency can be a mixed bag at times, sometimes very fast or very slow… For that I’ll give them just 3 stars as an average. As far as the food goes, what’s not to love? It’s Jacks :) I love all his fried treats he has to offer me. Not the healthiest choice of course but I guess I love me my junk food!

Many of you probably order only through the ‘drive-​thru’ window.
I like to go inside the restaurant and order, which give me a sense of the cleanliness and how the staff works.
This is 2^nd worse fast food location (i love jacks, but just not this location) and I will explain why.
This lady took my order, handled cash with her BARE HAND, did not wash her hands, went to fried food, worst of all, she used her hand to pack those chicken tender into boxes. I feel bad for whoever ordered that from the drive through.
2^nd lady, came to the dinning area to broom the floor. some co-​worker called her back in to help pack food. guess what, she didn’t wash her hand and she packed someone’s burger.
and it all happened during the short few minutes I was there. I can’t even imagine what happened before or after I went there
the service wasn’t that great too, which I won’t go into too much detail, people will think I made all these up.
Overall, 2 stars since I like jack’s menu, that’s it

Though this specific location isn’t open 24hrs a day, it’s still open until 2am, the drive thru lines late at night are never long, and it’s in a new plaza. When satisfying my cheezy mac bite craving late at night I want to feel safe– in spite of it being on McKee Rd, I still feel safe.
This Jack in Box is truly a hidden gem. Not too far away from the way too crowded Jack in the Box in Alum Rock. If it’s not too far out of your way, hit up this location!