Lc Action Police Supply

I brought on a headachey issue for myself in terms of changing my mind about one item for another. I was embarrassed and really wasn’t looking forward to dealing with the personnel over my wishy-​washy decision making. Stephanie handled my situation with courtesy, professionalism – and thankfully, a sense of humor. As a 70 year old guy, I’ve had many moons of dealing with retailers. The service I received here is why there’s absolutely a place for «brick and mortar» and this is a place I want to give my highest recommendation.

Don’t waste your time, this place has very poor customer service.
I came across this store as they were listed as a local dealer/​retailer for a rifle manufacture i was interested in.
I called on a weekday afternoon to check the price of this rifle if I were to buy it through them. I was told I’d get a call back in an hour or so from another associate (Sara I think?). I never got a call the rest of the day.
I decided to give them a shot the next day and called and mentioned I was waiting on a call back about a price for a rifle but never received one. The lady was pretty unapologetic and said she’d have someone call me in a little bit and that they were probably busy yesterday.
Fast forward 7 days later, I get a random phone call asking if I’d called about a gun price? I told them thanks but I already purchased the rifle the prior week and was disappointed that I never got a call back. The girl on the line actually laughed a few times about her «mistake» and said she was just backed up on «work». I let the associate know this was my first experience with their store and a very poor one and that it would be hard for me to recommend them to anyone else, but if they wanted to offer to make it right with me (some sort of discount/​coupon/​bonus) and prove they wanted my business, I would still visit their store and spend money there. She laughed again and said she’d check with her manager and call me back later (of course, never did)
Needless to say I wouldnt recommend that anyone give them a call in the future and if their customer service in this instance is any indicator I wouldnt stop by the retail location either.

LC Actions — What a disappointment! After 31 years of service I retired from my police department and a few months later the department purchased new Glocks turning in our old Sig Sauer P220. As part of the deal LC Action was going to allow officers to re-​purchase their old duty weapons. As it turns out LC Action promptly sold all the guns leaving very few officers the chance to buy their old guns.

*WARNING*
STAY AWAY FROM THIS UGLY PLACE
I had a bad encounter with this store, and promised I would NEVER return. It was my day off, and I decided to take a trip up north and pick up some gear for work. I had heard about LC from a couple of coworkers, and decided to check out the store. When I arrived, the first thing I noticed was the short staff and long wait line (something I did not worry of much, since most small stores are alike). There was a few local PD officers, and some off duty as well. I liked the relationship of the officers with the staff, I assumed they were regular customers because of the form they addressed each other. I was able to find a nice under armour boonie cap and walked over to check out. I was assisted by a stocky full beard gentlemen in his 30s and I asked him about several guns I had questions of. I asked about three rifles, and he had none of them in stock. I then asked about a Glock handgun and he was out as well. Then I asked him about a colt rifle they had on their sale add and he replied that it was an assault rifle and he could not sell it to me. Damn dude seemed so disgruntled, it made me feel like I was back at work dealing with trolls. I was so disgusted with the customer service I just walked out and drove a couple miles over to Hayward. I picked up the same rifle, for 60 more dollars but the customer service was unbeatable! I would pay a few more bucks any day and walk out knowing I had great customer service. Avoid this place guys its Basurrraaaaa.

Bought rocky paratrooper boots today. Was helped by Sergio. He was very helpful and gave good suggestions! Awesome boots and customer service!

Went in here to buy some supplies for my EMR 005 class at SJCC and these things aren’t cheap. Good thing they offer a 10% off for students. Also I didn’t have enough cash at one point where it was about $ 2, but Sergio didn’t bother charging me, which was definitely surprising. Great customer service too. Definitely will come back here to buy more supplies.

If you’re looking for the best prices, selection, and service in the Bay Area, LC Action should be your first visit.
The negative reviews about being LEO, Military, or first responder to get respectful or quality service is bull (they didn’t know I was any of the three).When I first visited their local store awhile back, I was greeted by multiple employees who offered to assist me. I ended up looking through their large collections of handguns, rifles, and gear — which I ended up purchasing. They confirmed that I was active duty military walked me through the paperwork and processing and had me on my way.
Fast forward 2 more years, I was interest in picking up another handgun. By this time, I was in reserve status which changes a couple parameters needed to purchase a firearm. The woman on the phone that helped me answered all my questions, was understandable about my situation, and suggested all alternative documents that would allow me to make a purchase. This establishment deserves all the respect it is getting. I’ll definite come back for all my future buys.

Went to LC Action yesterday for the first time with my family. As a woman, I was impressed with how clean and organized the shop was. Thank you Ryan, Sergio, Jose, Debbie, and Darsi for your great customer service! We were there for 1 ½ hours because my hubby and son were in «gun» heaven

Being fair the staff was friendly but other then that I live out of town quite aways away and had made a deal with them on trading a firearm after more then six conversations and exchanges we had came to a deal until I made the two hour drive then it became oh wait since your here we aren’t going to honor the deal all of a sudden the gun lost a thousand in value to them and it was an hurry up and do the paperwork sort of deal I am disappointed because where I come from if you make a deal you honor your deal so that just leads me to believe they negotiated in bad faith and we’re going to screw me from jump street you can listen to all the first responders that are they’re friends because they are getting deals or you can listen to the real clients because it is with them where this stores true colors show your choice but if your not a first responder your rolling the dice

have purchased several items at LC Action and each and every time I go in, it is a positive experience. The staff is well informed, polite and helpful.

Bought all my glock and a AR15 from them.
very friendly and professional staffs.
i had brought 2 glocks with minor defect back to them and they were able to troubleshoot that while you wait.
If you are first responder or LEO, this is the ONLY place you should buy your blue label glock.

I had been looking for a very bright led flashlight no one seemed to have one that was both sturdy functional and didn’t look like a toy. Till a friend of mine told me about this place. I was greeted right away and within 10 minutes my search was over. Bought a nice 800 lumen model with holster.

Take negative reviews with a grain of salt. I almost avoided this place because I saw so many reviews implying they only deal with police and licensed security which is JUST NOT TRUE!
I went to three different gun shops and this was the best for service, selection and price.
My first visit I was served by Ryan who was patient and informative. He processed my DROS and verified all my info and showed my available handguns. Then the 10 day wait period started.
My second visit I was served by Jose who was also patient and informative. He showed me how to safely operate my new handgun and even gave me some tips.
I did ask and they hinted that 90% of their business is for LEO and security but that’s ok with me.
Unlike other gun dealer shops I went to, which were kind of «back-alley”-ish and even more concerning were the customers who came it — who either look like people who should not have weapons or people who look like the type of people I want to defend against. I’d much rather be standing in line with a bunch of cops, than a bunch of thugs :)
I will say two phone inquiries prior to coming in were a little more along the lines of the negative reviews. Both times a woman answered and were a bit rushed and seemed to immediately qualify if I was LEO and even stated advertised price for a M&P Shield was not valid for civilians — which was NOT the case. Same price for LEO or civilian.
BTW — They are the lowested priced dealer in SF Bay Area and one of the few who actually had stock!
I have already recommended several friends and hope to be back soon.

Read a few reviews here and was worried that not being a 1^st Responder or LEO, we weren’t going to get very good service.
Boy was I wrong. I stopped by with my kids (wife works on weekends) who are 2 & 4. One of the owners came over and introduced my kids to the dogs and made them feel very welcome. Any place that does that for my kids will immediately have my attention. So I looked around. They have more tactical gear from more manufacturers than any place I have seen so far around San Jose. Blackhawk, 5.11, High Speed Gear and more. The selection is fantastic and competitive with the online stores I usually get my gear from.
People seem top have some issues with how gun sales go there, so I asked. Yes there are some restrictions and they do cater to LEO’s which is great. But they were also willing to help me and tell me what I needed to do to not only purchase there, but purchase at some of the best prices I have seen around San Jose.
I’m sure there were reasons for the what happened leading to the bad experiences, that happens. But don’t let it keep you from checking out this resource. They are extremely helpful, knowledgeable and have a huge selection of today’s gear, not surplus.

Great clean organized store! Really liked store and amount of products it had to buy. Definitely will go back. Bought 511 boots, socks and T’s.

My very first written review and I felt this place deserved to be the target for it.
I made three trips to LC Action, the first trip was just to see if they had what I needed in stock, which was a Glock 22. I was greeted and immediately helped by a gentleman (forgot his name) and he quickly informed me that they had it in stock. So I then moved to phase two which was finding a duty holster to my liking. We quickly eliminated one holster type as he informed me the reliability may be a problem since it merely clips onto a duty belt via a plastic belt clip. He then mentioned another style that had a release switch and comes with belt loops which was far better and a great choice. End trip one.
My second trip was the following day to make the Glock 22 purchase and again I was quickly greeted by a different gentleman (forgot his name too… tough work hrs). He brought out a brand new Glock case with the firearm, three magazines and all the other included goodies for me to inspect. Got started on the paperwork and just like that I was on my way to owning my first firearm. After all that was done we moved back to the holster questions, he knew immediately what kind of holster I was looking for after describing what the previous gentleman suggested. He found the holster and pulled a display Glock 22 and showed me how they fit, operate and feel together… I was easily sold on that SafariLand holster. End trip two.
Trip three was 10 days later to pick up my Glock 22 and for a third time in a row I was quickly greeted upon entrance. Stated I was there to pick up my firearm and waited mere minutes for it to be found in the back. What was even more impressive was that I brought a friend along with me and while I was waiting for my gun, a different staff member asked my friend if he needed help.
All the employees I dealt with were helpful, courteous and made my experience purchasing my first firearm a very enjoyable and easy one. Not to mention I saved nearly $ 200 had I gone to a different gun shop I was looking to purchase from. Thanks LC Action and I will be returning for my future Armed Security needs.

Staff was very helpful and friendly, had great knowledge of all their products, bought a utility belt, a stream light and under armour boots all which they recommended for the type of work I do. all reasonable prices.
would definitely recommended this place.

Buyer called ahead to transfer a CA compliant rifle at LC Action
These guys are not well informed on california laws… if you don’t want to deal with CA-​legal assault rifles… fine…but at least know the laws
The rifle was formerly featureless but the buyer wanted a «normal» pistol grip so we added a bullet button and a 10 round magazine
The manager at LC Action was super confused that the serial number was on the upper (not the lower like an AR15) and claimed it was «illegal» to add a bullet button to a rifle if I wasn’t a FFL07…
Yet this place sells stripped ar15 lowers… what do they think buyers are going to do with those? install bullet buttons at home… duh
Avoid this place if you are dealing with california legal rifles with bullet buttons

I have purchased 2 firearms from here. Glocks to be specific. This is a Blue Label Glock retailer. I believe they only sell firearms to LEO’s. I do not recall who helped me, but it was one of the ladies. The ladies there are very knowledgable about there guns and accessories.
I have purchased some gear from here also for work. They have a good lineup of boots, packs, knives, and all kinds of accessories for LEO’s.
Overall, I am very satisfied with my service and purchases here. Being an LEO I was able to purchase Gen 4 Glocks and each came with 3 15 round magazines.
Well definitely be going back soon!

Not open to the general public. Looked up medical gear and they came up. Waited for an hour and drive a bit and found out at the door that you must be police, security, or military.