Lucky

Horrible customer service. I asked a woman at the self check line where I could find kids snacks couldn’t see her name tag but she was just awful she said «hold I’m was busy» with the rudest tone
Produce selection is amazing so many selections a younger man helped a lot and was very kind! If I’m correct his name was sal or Samuel, definitely go to him if you need anything in produce. The selection of personal care is also outstanding a bit pricey but can’t complain since it is a grocery store there was a younger girl with long black hair who was very sweet and helpful I found my daughters flu medicine with ease. On the other hand the cashier was so chatty I was standing in line just listening to her talk until she (who’s name I will not forget because of how very pushy and loud she was while she yelled and made rude jokes across to the other employee).I couldn’t stand being in here. If you want to be helped avoid the terribly rude brunette lady at self check out and the younger black haired cashier who will ignore you until she stops fooling around with the other employees. They should really rethink their customer service approach here. Their checkers are terrible.

Nothing wrong at all with the selection of items here. I just know that customer service is becoming a thing of the past… SOoooooooo…what happened???
Great question… I was in line with my items at the register… and when I was there both of the ladies were talking to each other. THESE ARE EMPLOYEES IN A CUSTOMER SERVICE INDUSTRY THEY DIDN’T EVEN ASK IF I WANTED A BAG… RUDEEEEEEEEEEE…

I like this store. They have great customer service, a fairly decent selection of everything I need and want, and convenience. A big plus is they are never crowded like Safeway.

Great store!!! Wide range of fruits and vegetables as well.

I base all my knowledge about where certain items should be in any grocery store based on the layout of this grocery store. I remember when this place was Lucky, then became Albertsons, then went back to Lucky again. This left me confused as to which place to be loyal to because this has always been my go-​to grocery store. Lucky, or as my family calls it, Luckys, does not have better cakes than Safeway & does not have a better floral department than Safeways, but is decent anyway. I think Safeway is pretty much better but I love Lucky because it’s closest to me & serves all my grocery needs (except for the Asian stuff I need to buy). There’s a sun-​baked guy that roams around the Lucky parking lot a lot who likes to talk to himself. He’s a frequent patron of the parking lot & I figure he deserved a spot in this review since he would be crowded the «Duke» if he was a regular Unilocal check-​in-​er.

If this review was only for the pharmacy, I would give this review 5 stars. Every pharmacy employee at this location is wonderful.
However, this specific review is for the store itself, NOT including the pharmacy.
The store is average, nothing great, nothing that stands out and makes this place the first store that pops in my head when I know I need to get groceries.
This would be okay if there were exceptional employees working here. But, there aren’t. It just baffles my mind that people that are the opposite of customer oriented hold the types of jobs where they are constantly interacting with customers. Especially a little older employees. You’d think they’d know and understand the value of awesome customer service. Many of them are out performed by younger generations, which is also crazy.
Anyway, there’s one employee that, unfortunately, i always end up having to interact with because theyre always «working» at the self checkout stand. Employees need to realize that customers do NOT like to be ordered around. Realize that something as simple as rewording a demand into a question will go a long way. I was getting ready to checkout and my husband usually always does the shopping, but i didnt realize you had to scan the bottom of the paperbags (God forbid the store loses ten cents out of its millions), so this person at the stand is watching me the whole time and then she goes «scan the bottom of the bag ma’am» rudely as if i was trying to STEAL a ten cent bag intentionally. No greeting, no hello how you doing, not even an eff you. It was extremely rude. Not to mention every time i’ve seen this employee, I can say I’ve seen corpses with more personality. These places need to start employing people that actually give a damn and make an effort for customers for once. I used to work at Luckys decades ago; it’s weird when you have «veteran» employees, many of them are totally self entitled and treat employees that came on after them like they arent worthy. It’s a freakin grocery store. Get some sort of human emotion other than bitchiness, start doing your job correctly and with some pride and spirit and maybe customers will start liking you for a change and not avoid interaction with you like you have the plague. People just aren’t thankful that they even HAVE jobs because many don’t! Attitude goes a long way!

My ultimate most hated grocery store. I gave 3 stars because the location is very clean. Associates aren’t helpful, they will stand in isles and have personall conversations together about how drunk they were that weekend. Not to mention that the price of their items are almost double the cost than other grocery stores like Target, safe way, or whole foods. I had purchased 3 bottles of my favorite wine from this grocery store and came home and opened them, to my surprise they were EXTREMELY old and tasted foul almost like vinegar and were not consumable.

This is mostly a review for the pharmacy, since everything else is pretty good.
I had to get eyedrops that were prescribed from my optometrist for eye inflammation. When I brought my prescription to Thuy, the pharmacy manager, she looked at the price and told me it’s 196 dollars with my insurance. She offered to fax my optometrist to see if he can change the prescription to something as potent, but much less expensive. About an hour later, I received a call and she said she’s taken care of the new prescription — it would be 106 dollars with my insurance, instead of 196.
The other pharmacy workers helped Thuy and helped me stay in the loop about what they were doing to help bring down the cost. It save me 90 dollars, and they all seemed genuinely glad that they spared me from having to pay that price. They definitely care for their customers and try to give them the best product for the lowest price.
I definitely recommend going here for prescriptions and medicine. They know what they’re doing.

I like this place because it close to my house, clean and since I go there on a routine basis, I know where everything is. I like knowing where everything is.
I don’t like how one has to get a pharmacy worker to open up a case to buy condoms. It’s just awkward for everyone involved.

Lucky is only meant to be a stop for basic items. The store is nice and clean. Its never crowed which is nice cause everyone hates crowed stores.

If you love consistency.. .. this place is consistent. I usually frequent Nob Hill and wandered into Lucky to find the consistency we expect.
Parking lot.. . Rude Cart People
In the door.. .people that apparently hate there job and anybody that dare frequent the place.
Meat counter.…what an #%*&#hole.. .. .. so sorry I stood there for 9 minutes waiting for you to saunter over the hand me my product all pissed off,
Register.. .tellers that blame bag boys for the ineptitude.
The store feels weird. My 11 year old daughter ask me why we shop there «it feels weird here»
I have employees who have family members who work here and state it is a caustic environment with slackers and the like.
Fix the employee environment and Viola. . customer perceptions change.
Store is arranged weird too.. .beer at one side and wine in the middle.. .. milk off on the side with with yogurt on the back wall. Obviously a corporate decision.
Think i will stick with the local store.

This is a wonderful store i have been coming here for most of my grocery needs. The people and environment here at the store are all very friendly… the outside of the store is very clean and have a nice big parking lot so you well always find a spot to park. The inside of the store is as well very clean and tidy. The floors are always clean. I will be going here for my grocerys

This is my go-​to grocery store when going home. They have a large produce section, a decent bakery and a great selection of fresh meats. Its not something to write home about, but it gets me all I need to keep me fed.

It’s just a place to buy food…
Some of the employees are really friendly, other’s don’t want to be there and they make it obvious!
The produce is hit or miss — I prefer the farmer’s market, but this is fine when I don’t have that option.
If I need a specialty item, I hit the specialty shops, for groceries, I go here…

I have no idea what everyone is fussing about. I have never had a bad experience at this Lucky’s. There are a few times where the cashiers weren’t as friendly but those are very very rare occasions.
I always come here especially for their fresh produce but of course I get my every day stuff here too. Their prices are reasonable and I’ve never seen any of their goods damaged (i.e. dented cans, multiple broken eggs, etc.). They also have a very wide selection of food even in the Asian aisle. I love their fresh fish! And cake. Everybody loves cake.
My boyfriend comes here because their roses are always fresh and I love getting fresh roses from him every once in a while.

The more I shop at this Lucky, the worse it gets.
The store itself is outdated and could definitely use a face lift. The selection is even worse.
This is the closest supermarket to my home, so I shop there a lot, and am constantly surprised by the things they don’t have. The produce department is super limited and there are certain things they just don’t carry. I’ve pretty much cut arugula (one of my favorite greens) out of my diet since I’m too lazy to look for it elsewhere.
Besides just the produce, they often don’t have basic things I need. Today I was looking for shallots and plain, full-​fat Greek yogurt in a small container. The store had neither.
What’s even worse is that of what they do carry, it often isn’t fresh. I ALWAYS check expiration dates here and somewhat regularly find expired products on the shelf — or products that don’t have expiration dates at all. This goes for the meat department too! I’ve seen greying meat in the cooler and one time I saw steaks that were mis-​marked with an expiration date in 2014. I sure hope they don’t keep them on the shelf for that long!
On the plus side, I’ve continued to have good experiences with their pharmacy and most of the staff are pretty helpful and friendly. Sadly, I’ll continue to shop there until the new Safeway on Cottle is built.

I made a quick stop into Lucky’s to pickup some milk and cheese. I found both items toward the back of the store. It was good they had everything I needed on the trip and nothing was sold out.
The checkout was smooth without any issues.

It’s a REALLY big store!
Wow, you can spend at least 2 – 3 hours in here if you go shopping without a list!
I this store needs to more of the isles with the path ways in the middle. Way to hard for the mobility challenged people to walk the isles.
Also what’s with the entrances being locked at 8pm? I got short of breath walking too the other side and then having to walk the same length back to the side of the locked entrance which is where I wanted to start to begin with.
Whomever designed the store needs to be fired and get a new career.

I dropped in (thought it would be quick) to pick up some items and I saw the sales associate at the self check out standing there doing nothing! I asked if she could ring me up thru the self check out since I had apples and didnt know how to use the self check out, she pointed to the machine and said just scan it and then it will weigh it, It took me two tries and I said the hell with it, now if there was CUSTOMER SERVICE this sales clerk who had NOTHING TO DO, would have rang up my two items and I would have been on my way but no, I think had to go to another check stand and stand in line (3 people ahead of me) and wait to have my three items rung up.
Where is CUSTOMER SERVICE? I sure wish sales clerks would realize they have a job because of the customers and not helping someone so they want to return to that store just lowers sales which in turn will get rid of their job.
No customers No Job!
NO one in this store ever smiles or says hello!

One of the bigger Lucky stores in the area (they have the bulk area). Once you get the layout down, stuff is pretty easy to find. Prices are pretty good and they always seem to have everything I need.
They sometimes have a BBQ going outside on weekends. The Tri-​tip was just ok (I can do better) but the ribs are always great!
This Luckys has a bank with an ATM and a Redbox.