Quest Diagnostics

I went to Quest for bloodwork about a month ago — terrible wait, frustrating, understaffed.
My husband went today, same thing.
I know that part of the problem is that more people are booking an appointment ahead of time.
Bottom line, for business people, this is a terrible waste of time.
We will be looking for another lab.

The place is clean. The receptionist is very friendly and efficient. I was in and out in 10 min.

Quest Diagnostic is set up to be as efficient as possible. If you are on a time constraint make an appointment ahead of time. It is easy to do online. I get in and out on time to go to work.
I visit there often to get much needed blood panels done and I am treated with the utmost respect, and I look around me and everyone is treated with the same respect. This office has great staff who work under pressure especially early mornings and manage to be pleasant and considerate at the same time!
Many Thanks!:))
Elizabeth

I’ve been here on two occasions for blood draws. The first time, I was in extreme pain due to an accident. My husband went in ahead of me and explained my situation. They could’ve said «too bad,» or just treated me okay. Instead, I was whisked into a room with a bed. They made sure I was comfortable. The tech treated me with kindness and care. This is the kind of excellence in an organization you so rarely see. The second time, I was doing much better. But I still needed a bed. They made sure I got one. And once again, the tech treated me with sincere care and kindness. I’d give this place six stars if I could.

This place is a joke. The staff is indeed good as others claim. But here’s the rub. Appointments are often overly late getting into do any of your lab work. Walk ins wait forever to get any work done.
For those with diabetes it’s even worse when you are doing your fasting blood work. This place is absolutely horrible on wait times. It’s mainly due to understaffing and that is directly the fault of management.
To Management:
Get your place staffed. Quit being CHEAP and get the place staffed. Your patients are not so overly patient that you guys can continue to drag your feet.

I would recommend making an appointment because if you do not, you will be waiting an hour and half. Sadly, even if you do make an appointment, you will be waiting as well. This location is severely understaffed for the volume pf customers, especially since it is by the hospital and other medical offices.

Waiting forever is a must at this place!!! The ladies at the front desk aren’t friendly at all. It’s like they just take their slow easy time drawing blood or something… Maybe lack of staff or maybe because this place is so tiny inside. Save your time go somewhere else!

Poorly managed, with little care for their patients time. 2 hour waits for service is not acceptable. It means the team is underfunded, understaffed, or poorly managed.
The front office staff seems competent, but they’re clearly under pressure and not enjoying the work.
Update… This is insane. They charge 1000 for a blood draw and urine sample. Who pays this???

I hadnt read any reviews. I had a drug test and I couldnt book from their auto system. Somehow it didnt seem to understand the time for booking. So i went for walkin and i never ever imagined that i have to wait sooooo long. I walked in at 9.23 am and I was called in at 12.45 pm. Horrible …3 and ½ hrs of wait… Pls never ever go there without appointment.

After reading the reviews I was expecting the worse. I’m glad to say that I was pleasantly surprised with my experience.
I needed a blood test for an annual credit for my Health Insurance. On Tuesday I made a reservation for the coming Saturday at 11:30am. It was the only time available that day.
When I walked in, I was asked to sign in and have a seat. There were 20 other people in the waiting room which really made me worry I’d be there forever. I thought everyone must have had an appointment too but apparently they didn’t. Luckily within 10 minutes, my name was called and the receptionist checked me in and gave me a laminated, yellow card that read «Appointment» and told me to have a seat inside. I waited another 5 minutes with 5 other people behind the receptionist desk before the phlebotomist called me first since I was the only one with the yellow card indicating I had an appointment.
My phlebotomist was very friendly, fast and professional. She took my weight, blood pressure, waist circumference, and 1 vile of blood. Even though my draw was easy, the women in the room next to me was clearly having a difficult draw because of her very small veins and I could hear that she was uncomfortable. That was a little unsettling but, my experience was practically perfect.
I will definitely be coming back for my annual tests.

The phlebotomist who drew my blood did a great job, one prick and no pain. I had an appointment at 11 and they seemed to follow schedule the best they could. I was done by 11:25. Not too bad.

I come here every three months for STI testing since my doctor is across the street. It tends to be in the middle of the week around 4−430pm.
Today I came in at 4pm. There are two parents and a child, a mother and son, and one other person in the waiting room. I approach Valerie at the counter and ask if there is room for a walk in for STD tests and I show her my doctor’s lab request. She says, «Oh drop ins? We’re not taking drop ins. You can come tomorrow.» I tell her, «I don’t mind waiting if that’s the issue. I’ve been here before around this time and it’s fine.» She says in a frantic tone, «You can come tomorrow. Drop in time is from (she looks up in thought) 630 – 9. The number is… I don’t have it but it’s 1−800-QuestDiagnostics»
That’s too long for a phone number; I go outside and make an appointment online. I come back in, there is no line still, just people seated. Valerie is still at the desk. I tell her I had made an appt for tomorrow but wanted to see if it’s already in her system. Frantically, she says «Oh I don’t know how to check that but if you have a confirmation number that’s all they’ll ask for tomorrow.» She turns her head back to her computer. I ask «Why have you guys stopped accepting walk-​ins in the afternoon?» She turns to me with a sharp tone «We haven’t stopped accepting walk-​ins but you’ll have to wait.» I respond keeping it polite despite the confusion I was facing «I said I was willing to wait when I first came in.» She responds when a facetious somewhat sarcastic tone «Well when an our passes and you’re complaining…» I told her I didn’t mind, and I really didn’t because I knew it wouldn’t take that long; I believed she was maybe new or exaggerating. She says «Just sign in here, take a seat, and we’ll get to you.»
I figured she was frustrated so I thought let’s just get through this but maybe make it easier on this middle aged woman who might be having a bad day. Knowing the routine, I ask for a pen; I know when she calls me up later she will ask me to fill out the highlighted areas of the form. I asked «do you have a pen?» And she says «I can’t help you out with that. (Points to her pc) I have other patients ahead of you.» I respond, «I’m just asking for a pen to fill this out. Nothing else.» There is a pen attached to the desk, so I lift it and say «I can’t take this one to the waiting room. Do you have any clipboards?» She turns to me and looks at the pen I’m holding and she says «You can use that one.» I look around and find a stack of clipboard held vertically but obstructed by some items on the counter. I grab one and say «Oh here are your clipboards. My doctor is going to want to have me submit a ‘standing order form’ do you know how to process that?» I was honestly curious since that was part of my visit and I was interested if she could help me since she didn’t know how to look up appointments for the next day. She looks up at me from her pc with a sharp «yes» and then «I know how to do that for you.» I felt she was offended by my asking but she gave me a reason to wonder and prepare to ask someone else there.
I sit and wait for about 25 minutes. She lets people in. I notice two people in line. Later on. One male patient took about 3 – 5 minute of her time because he had no insurance card from his employer, wallet was stolen, etc, but she had a polite grandma like tone with him and offered some suggestions/​solutions. A girl approached her next and Valerie asks, «do you have an appointment?» The girl says no but Valerie doesn’t turn her away as she did me. So Im sitting thinking… was it because I was being tested for a routine STI check? My race? Was she having a rough moment before I came in and I was her pressure valve?
She calls me up and she’s as sweet as can be. She can’t help me with the standing order form, because it wasn’t filled out correctly by my doctor but that was whatever. She takes my insurance card, and tells me to wait and nods her head behind her «She’ll start drawing soon.»
She calls me back to go into one of the rooms/​booths. I notice one staff member in the back but then Valerie comes in. «Oh you’re double tasking today?» And she chuckles and says «yes.» She is suddenly more sweet but mid draw I notice a red/​bronze stain on her sleeve. I tell her she has what looks like blood on her sleeve and she looks and says «oh it’s not blood. It’s just chocolate.» Now I’m freaked but she did have gloves on but I was paranoid and tried to recall if she had rolled up/​touched her sleeve before she drew and if so if her gloves had touched it. I shrugged it off since the needle was already in me but it was not pleasant. Normally the person drawing will also have me double check and initial after they show me each vile that has my name and to go over which test each vile will go through. Didn’t happen.
Saved time as a walk in despite her refusing me initially, but should’ve gone tomorrow for a pleasant experience.

So her is an update.
«Good Morning Mr. Acosta,
Hope everything is going well, my apologies for the bad service that you experienced last week at DiSalvo PSC.
I addressed this with my staff to don’t refuse services at any time.
Let me know if I can help you to accommodate your appointment and I will work with my team to be sure you get service in a timely manner.
Have a good day,
Ligia
Ligia N. Arango
Patient Services Supervisor — West Region»

Pros:
The interior is nice and clean compared to other laborites in the area
Cons:
The personal is not trained for taking infants blood.
* In previous place it would take 2 people, one to hold the hand and one to draw blood
* The nurse punctured through the vein and had to come back out to do it
* for my other kid she had to try at least three times before getting it

On the plus side, the phlebotomist who drew my blood was pleasant and did a great job. On the minus side, coming here feels like going to the DMV – large, packed waiting room. And when I used the bathroom, in the manner one often uses the bathroom at a lab facility, it was out of toilet paper and paper towels, and I could barely get a trickle of water out of the faucet. I wish my online lab test service still used LabCorp.

Worst service I have ever seen in my life. They give appointment and don’t know why and what for the appointment is for.
I went there for my tests from El camino hospital. I did the 12+ hrs fasting and went in morning 7.45 AM and they say that they dont know why i came there.
No records about me. I showed them the appointment email i got from Quest and they show that is of no use. I need to go to El camino hospital and get some records
and show them. The guy at the front desk was the most rude person I have ever met in my life.
Worst service and very bad attitude. They did not spend even a minute to help me.
I will ever and never go to this center.

Like vampires, they only want as much blood as possible (and your urine, which is much scarier).
It’s crowded. Doesn’t matter your appointment time. You’ll wait at least one hour. People at the front desk weren’t nice either.
Avoid it if you can, unless you like fastening and holding your pee for that amount of time.

My rating is for Raeshelle, I always need to see a second person to draw blood, because my veins are hard to find. Raeshelle got it on the first try. My easiest experince on over 7 years! I made an appt. and was seen right on time, even though the lobby was full.

The Spanish Female Technician was simply rude and didn’t even want to look at me, I had no clue what her problem is. I asked twice to get a copy of my result, she told me to get it from my doctor’s office. Ugh, I hate this place. Where is the customer service has gone to in medical industry? sad

The one star is for the nice and very efficient and compassionate receptionist, I would have given her five happily.
I brought my daughter in on Tuesday, April 21, 2015, around 2:30.The lab was empty, we got in within five minutes. My 10 years old was in distress, this was the first time that she was getting her blood drawn. She was crying. The technician could not have been less accommodating. She actually didn’t talk to us beside one short remark of ‘it won’t be much”. No smile, nothing to calm my daughter. My daughter had been quietly sobbing in my shoulder while having drawn the five tubes. I thought it was her nerves first, but then the technician moved the needle around carelessly, as I observed, so she was in pain throughout. After the procedure, my daughter complained for hours how her arm was hurting. The wound was more of a gash than a puncture in her vein, and by day two she still has a huge hematoma and the gash hasn’t completely closed.
I wish I had asked for the name of the technician performing this poor job, I guess I was too much in shock myself.
I will try to find another lab in our area, Quest turns out to be a constant disappointment.

This place open on Saturday ! Lines at these places are always long. I wouldn’t leave a bad feedback for the wait if it’s only one in a 5 miles radius and its located next to 2 hospital. They do their best to get me out of there. The gal that help draw my blood was really gentle which I like and she was very friendly. I would definitely come back here again blood work done.

Not sure what the point of an appointment is since I’m currently 45 minutes still waiting. But what is truly appalling (cause we all end up waiting in doctor offices, don’t we?) is the receptionists misleading statement that «you’re 2^nd in line» when she really meant you’re second in line to provide paperwork and then you sit back down. And the queue for lab work then begins. Or she’s saying there’s about an hour wait for walk ins and that’s clearly not true. Or maybe it is now since many people just gave up and left. Either way, expect DMV treatment. Bring a magazine and settle in.

I have had an appointment for my last two visits and both times ended up waiting two hours. I can’t imagine how bad it would be without an appointment.

Came in on a Friday morning and there was wall to wall of people. Wait time with appt was over 1hr and without would be nearly 2hrs. Crazy…
They told me I could try the Samaritan location as they had more techs available. After signing in, I waited less than 10 minutes at that location and was serviced right away.

First all. always make an appointment prior to the visit. If you don’t make an appointment and expect to get a timely service… good luck. (In my case appointment didn’t help at all so my review matters.)
Made an appointment at 10AM but got call after 40 minutes after. Lame excuses that they are over booked with late shows in appointments. LOL. Why have an appointment process anyway? Way under staffed during busy morning, rude staff (doesn’t make eye contact), lazy fat ladies talk like they own the place and telling me and folks to make an appointment when I actually did. Felt like I got delayed further cause I complained. I can see that there is no sense of pride for their job and lack of respect for patience. It kills me to think that these folks have a job and make money off of us.

Worst place ever went for my son and I got there at 9:32am and got called in at 12:30pm never comíng here again

After closing the QUEST office on Forest Ave., I went to this location for the first time this morning.
1) Understaffed
Quest offices are conspicuously and terribly understaffed. One person at the front desk is insufficient to handle a packed waiting room and long lines of people trying to figure out what they need to do to get their blood work done. Lines get held up by patients who keep the front desk operator occupied with reconciling problems (insurance, doctor, logistical or otherwise) while other people are simply waiting to sign in.
The employees at this office work hard and are trying to move people as fast as possible. I feel sorry for them. Quest is placing their employees in a «no win» situation. They’re working so fast and can’t keep up with the demand so that in the end, every patient that leaves the office is disgruntled, unhappy and angry.
2) Process
Patients entering the office always endure an awkward check-​in and wait experience. When walking into the office there are too many signs that try to direct and instruct patients on what to do first or where to go. In this office there were two signs in completely different locations that said, «Sign in here.» On top of that, there are also the tacky pieces of paper taped on the wall that are meant to provide further notification or instruction.
When a patient walks into the door, they need to be acknowledged by an employee right away. «Hi, welcome to Quest, If you have an appointment, please do this. For all other business, kindly wait in this line and we’ll get to you as soon as possible.»
While Quest provides an online appointment system, it was obvious from my visit that other patients with appointments were not being seen in a timely manner. The woman ahead of me didn’t get seen until 30 minutes after her scheduled appointment. What’s even worse is that patients are not allowed to make appointments onsite. If one arrives and can’t afford the wait, staff is not allowed to make an appointment for them on another day. A patient is expected to either call or go online. I think this is pretty unacceptable.
Quest doesn’t recognize that patients in the early morning or late afternoon are there because of work constraints. Those patients don’t have 90 minutes to wait around. Quest doesn’t have a contingency plan for these people suggesting other options — such as other close labs they could walk into and try.
3) Reliability
Because of under staffing and the scrambling of staff to process people, a lot of paperwork gets shuffled. In the past I have experienced a case where one of the tests in my order didn’t get performed. Phlebotemists are having to complete a lot of work on the computer and are doing it as fast as they can just so they can get to the blood draw. Afterward, there’s a lot of scrambling with trying to label everything and sign-​off on everything. I don’t blame this on the phlebotomist as much as under staffing. When leaving the facility, I’m not exactly sure if everything will get back to my doctor. I know my doctor usually has to make a call to Quest for results. The results don’t get faxed right away like my doctor instructs on the sheet.
Finally. An appointment helps. I showed up 20 minutes prior to my appointment for good measure.

Just came from this lab. We arrived at 7:15 and the place was virtually empty. We waited a very short time. The lady who took my blood had to take 2 pokes. She seemed frustrated that my veins would not cooperate. Finally she took the blood from my had (6 vials). My husband had a different technician who didn’t realize she was to take the 6 vials of blood for the bloodwork requested. She had to poke him twice as well. So, that was ok… the problem came when it was time to make a payment. We had to pay for the shipping of our blood to a specialty lab. This lab should not make the technicians do the paperwork for payment. The two technicians were arguing with each other and they couldn’t get the system to cooperate. Both of them were very stressed out after 45 minutes of trying to figure things out. Crazy! They should have a specific person doing the paperwork so that other patients can be seen and not left waiting. This facility lacks in organization. Also the front receptionist (a guy) was very curt with the people who were inquiring about how much longer they had to wait. You could tell he was very stressed out as well.
If you come to this lab… come when they open at 6:30 and avoid the drama that happens when the waiting room is full of angry people!
We came in as a «walk in». I would suggest that they change their strategy about walk ins since many of the folks with appointments were not too happy that the walk ins got seen before them.

Been here 1.5 hours for a drug screening. They saw people without appointments before me. They really slowed down when I started complaining. Please don’t come here if you can avoid it.

Worst place ever. Been here for hour and they still haven’t collected my paperwork. Everyone in this waiting room complaining they have been waiting too long. Appointment are even waiting long period of time

0 if I could… Horrible! They say make an appointment. I had an appointment at 3pm it’s 3:50 and I’m still in the waiting room. Girl across from me had an appt at 2:45 she is still sitting there. Excuse is one tech. Then do not allow that many appointments and never let a non appt get service before those with appointments. People make appointments for a reason. We have things to do. I am about to be late to a graduation ceremony because what takes 5 minutes is taking over an hour. Horrible horrible horrible. Do not use the facility find a place who operates properly. Will never go back and tellin my company to never send an employee there again! Unacceptable!!!

My spouse went here and this is his usually facility because his doctor’s office is near O’Connor. He said the nurse was kind and it didn’t take that long, but that he felt some pain. When he showed me his arm, I was shocked! He’s gone to this facility for many years and never had an issue, but this time he came back with a huge bruise on his arm and the tape took off some of his skin. I am posting a picture for authenticity. I hate writing bad reviews, but I am writing this in hopes that it will reach management and that they will review their safety practices. I am hoping that this is just a random mishap.

This place is really good. There are at least 3 – 4 people working. I’ve been there twice, and there’s a short line, probably because they have good workers. Terri helped me and she was really kind, friendly and professional. She went above and beyond to help me and make sure I felt good and comfortable.
Compared to the one on Campbell, this is heaven. Campbell (see my review) has 1 person working the desk… and drawing blood. And it’s was packed. at least 8 people in front of me.
Di Salvo is a great place to go. Whoops. I guess the secret is out.