Residence Inn by Marriott

Good value for money in this area. Very spacious, clean rooms in studio style, which is nice if you plan for a longer stay (5d or more). Good free WIFI, quiet rooms, all refurbished.
Breakfast is OK, 2 – 3 days/​week there is free diner — burgers or BBQ, not great quality, but free beer and wine makes up for that.
Gym is a bit small.
Have been there several times and never been disappointed.

I attended a wedding in San Jose and booked a 2 bedroom suite. The room was nice and spacious with a little living room and kitchen area. The kitchen had moderately stocked so that you would be able to cook a meal if you decided to. There’s a Lucky supermarket across the street. They offer free breakfast which was descent. No complaints when it’s free food. They had a good selection from cereals, eggs, sausage, bagels, etc. The staff that we interacted with were all nice and friendly. This would be a place I would stay at again the next time I am back in town.

For the price, this place is perfect. Large, clean rooms with modern appliances and granite counters… modern décor and art– Great free breakfast as well– an actual buffet with scrambled eggs, red potatoes, pancakes… Free WiFi. Would definitely stay there again.

Gave them a star cause I had to in order to leave a comment, long story short I had crickets chirping in my bath room all night till I had to get up and kill it myself. Then I go in my drawer to put some clothes away and find a dead spider.

Staying in San Jose for a trip to SJSU and we made the right choice to skip a 2^nd night at a Holiday Inn (disappointed) and booked a night here (great decision). The customer service rep on the phone, the clerk at the check-​in, all we’re friendly and very customer service oriented. It was Maria at the breakfast buffet who provided outstanding service that made our morning. She made it a point to ensure we did not go without breakfast even though we were running late and she did not have to keep the buffet open for us… But, she did & happily. This type of treatment deserves to be acknowledged… Thanks Maria! Residence Inn’s are consistently well kept, clean, and provide a comfortable stay.

This typical Residence Inn is aimed at, and priced for, well compensated techies who can afford the stiff rates typical of this area. It serves a decent breakfast (Do you like Kinchee with your eggs… got it!), so long as you go in early, is quiet, and the rooms are good sized. However, if you want a King Size bed, you are out of luck. Most rooms have only one bed and it is a Queen. The rooms have kitchens, though ours lacked the oven as many other have. Not an issue for us, but if you live here… Because of the young, single crowd, handicap parking is not a problem even as it is very limited. So what are the unforgivable failures? The new exterior building locks (on our weekend stay around Jun ~15) simply would not always respond to our key card. It wasn’t just us, we saw numerous people denied entry on various doors. We reported it on day 1 of our stay and it was still a major problem 3 days later! Also if you need to use the $ 1.50 laundry machines, bring your own stacks of Quarters, because they probably won’t have any change for you, at least on a Weekend. They suggested going to a nearby store to get some. WiFi is free so long as you don’t need enough speed for streaming movies or serious software engineer work, that will cost you $ 5 a day.

As an avid business traveler, I have never experienced as much frustration with a hotel as I have with the San Jose South Residence Inn. I have stayed here numerous times and have had an issue with my keys not working and housekeeping every time I have visited. We have a corporate account at the hotel, but it is just not worth it. I checked in Sunday night, 6÷21÷15 staying until Friday 6÷26÷25. I come back to the hotel after a long day at work Monday 6÷22÷15 and cannot get into the hotel or my room. I go to the lobby and they test my keys against the sample door lock on the front desk (should have been my first clue the hotel had issues with the keys) and inform me my keys do not work. They then tell me my key card has expired and they apologize just as they apologized to the guy in front of me whom they just told the same thing. Wednesday, housekeeping sort of does my room but leaves no toilet paper or sundry items, I end up using Kleenex for toilet paper and wash my hair with the bar soap. Tonight, I get back from a client dinner and my key cards do not work. They expired again. I asked the girls behind the counter, Angelina and Jessica, what is my check out date? They said Friday 6/26/15…so I ask why does my key card keep expiring when you know I am not checking out until Friday? Blank stares from both of them.
The hotel location is great and Marriott normally has fairly well run hotels, but every single trip out here, my key card for my room stops working at this hotel and it is usually more than once during my visit. As for the housekeeping, I guess I can just pick up shampoo and toilet paper at the front desk each time I get my key card fixed… customer service is everything in the hospitality industry and the San Jose South Residence Inn truly misses the mark.

My fiancé at the time (now wife) had booked our bridal suites here months prior to our wedding and requested for a group stay. Everything was confirmed weeks in advance. Then, the day before our wedding, as we were checking in, we were told that the 2 bedroom suite we requested was not available and that we had no choice but to downgrade and get 2 rooms next to each other. The person in charge of booking obviously did not care that much for our party because if she did, this wouldn’t have happened. This was supposed to be a suite where all 8 bridesmaids would get ready, plus photographers, videographers, hair stylists and makeup artists. But since my wife didn’t get the 2 bedroom, they all had to cram in 1 room in order to get ready together. The manager didn’t seem to care about our situation and acted like it was normal.
We brought this hotel a lot of business by having our wedding party stay there. However, if we knew they would be so careless, we would have never booked here. They decided to comp 1 night stay AFTER hours of waiting and several friends telling them that what they did was wrong. Although the rooms are decent and stay was okay, I wouldn’t recommend this hotel to anyone with a big party.

One of the best Residence Inns I’ve stayed in. Clean, quiet, outstanding service and very convenient location with a grocery store across the street. I was welcomed by Erika, who was extremely friendly and accommodating. She made sure I was happy with the room choice and gave me excellent directions. I was also helped by Lauren, who was really friendly and obliging. Couldn’t be more pleased and will stay here again!

First day of 2015, I was very disappointed!
1. heater didn’t work — so transfer to another room, but my wife couldn’t sleep due to heater noises.
2. Alarm sound — alarm had been on from 12am to 4:40am from the next room
3. Dishwasher detergent — they didn’t check it and it was opened and used one by someone.
4. Swimming pool — it was very dirty and no maintenance (it was cold to swim)

Our go-​to place in SJ. We’ve stayed here a few times and have always been pleased with the rooms and the service. And the price is right too!

Nice Residence Inn… updated clean room and furnishings. I wanted a nap after checkin and there must have been a basketball court or just somebody randomly dribbling near my window because the sound of a bouncing ball kept me awake… I didn’t see the origin of the sound but request a room away from that nonsense if you can. The front desk staff were nice and friendly. It was quiet at night, the bed was a little firm but ok. The room felt clean and safe. Good water pressure and shower. The kitchen is always a welcome touch after traveling a long distance. Fluffy, soft towels. I would stay here again and recommend others trying this property considering they have updated rooms :)

Clean comfortable room but at a high price. Front desk unwilling to accomadate late checkout request despite Marriott Status. This property has joined the disturbing trend of providing super slow free Wifi, and charging extra for useable wifi. Poor choice for business traveller.
Will not be back.

I stayed here over the 4^th July weekend using my points and it was very nice! The room was clean! No problems at all!
It’s in a quiet area with Lucky supermarket and some restaurants across the street. The included morning breakfast was good. My wife and baby were happy!

We had a one-​night stay to see a concert in Saratoga and found this property very well kept and comfortable. The service was excellent, the staff at the front desk and housekeeping were very friendly. Parking was behind the buildings and the access was designed very well as the elevators are near the entry hall from the parking area. The room was super clean and had all the things normally found in a Res Inn.
The breakfast was good this day and ample in quantity. The crowd this morning was large and seating in the eating area was limited but we arrived just in time around 9 a.m. to beat the big rush.
I read of complaints about the wi-​fi bandwith, but ours worked very well. Perhaps it might have been our location just behind the gate house. The Internet speeds were better than in many other properties and consistent through the late evening and early morning hours. Both our MacBook Pro and iPad2 were up to good speeds all the time they were running.
This was one of the better Res Inns we have stayed at in the Bay Area and I would recommend it to anyone staying over in the South San Jose area. It is also worth a revisit.

This place is nice and clean.
I’ve stayed here twice for business and ran into issues both times.
First, the evening ‘meal’ (one of the reasons I like to stay as Residence Inns) was pretty pathetic. Most recently, warmed up pulled pork buried in bbq sauce on cold slider buns with potato chips. Drinks are Coor Lights, a cheap red and a cheap white … and the water is pretty nasty.
Second, this area is in a dead zone for Verizon. I usually only have 1 – 2 bars of service, depending where I am on the property. This isn’t the property’s fault … but their WiFi is extremely unreliable!!! Normally, I would just switch to the hotspot on my cell phone, but since the connection is very weak, it makes working from my room very difficult. I suspect that they don’t have nearly enough bandwidth, as it usually takes from 4−8PM.
Third, half of their cable channels are unavailable.
Can’t easily work, can’t vegetate to the television … better hope you manage to get a copy of the paper!

I became a Unilocaler just to review this hotel.
I was here for a two week conference. I went home for the weekend in between, so I experienced two rooms.
My rooms were ok. I liked the kitchen, especially the full refrigerator and the microwave and stove, as well as the basic dishes and utensils.
Now the bad… My rooms were clean, but two of the people in my conference found large cockroaches in their rooms. The free drinks/​appetizers nights are worth exactly what they charge. There is a keg of warm Coors Light, maybe a few cans or bottles of mid range beers, a few bottles of cheap wine, and some questionable food.
I asked for a wake up call every night of the ten I stayed. Eight times they nailed it. One time they called me 40 minutes early. And one time they forgot. That’s an 80% success rate. So if you’re going to a job interview, make sure to bring a back up alarm.
The television has a handful of channels. No Pay Per View if that’s your thing (it’s not for me). But would it kill them to get the Comedy Channel or the local free sports channel to watch the Giants game? When I arrived the Giants and Dodgers were in extra innings. I ended up listening to the game in my car to find out how it ended.
So why didn’t I just use the internet to watch the game? Because it barely exists here. This place is near the heart of the Silicon Valley but there is virtually no internet access. They advertise free WiFi, but the free WiFi is incredibly weak. My conference was on the hotel grounds, and even in the class they could not show videos from the internet. If you don’t want to wait five minutes for your basic internet search returns you have to pay five dollars a day. I refused to do that, so I don’t know how well it works. But I did tell my wife to call me on the hard line to the room as my internet and cell phone services were extremely weak. I haven’t done that since the 90s.

I stayed at this Residence Inn by Marriott for just one night. I loved it. It was beyond spotless, well stocked and comfortable. The staff was accommodating and friendly.
The bed was heaven. I was exhausted after a long day of hiking and a photo shot. I didn’t hear a thing. It was the only available hotel in the area, since I didn’t have reservations. The room was huge, way to big for just one night stays and one person. It is designed for longer stays, especially for Silicon Valley business visitors. I would highly recommend it for that type of visit, or a longer single stay.
The continental breakfast was just that, nothing fancy, pretty typical. I was there for Cinco De Mayo, and they had a little spread with Sangria for everyone. It was a wonderful nights stay, I slept like a baby. I would have stayed one more night, but it was booked up. I would recommend planning, and making reservations. They are very busy.

This place exceeded my expectations. I got a 2 bedroom suite here NYE13 and it came fully equipped with a kitchen with utensils, plates, popcorn, pots, etc.
I was pleasantly surprised by the cleanliness and modern furniture as well as the gas fireplace. I liked that I felt secure because a key card is required to enter the building as well as the pool area. Parking is limited to those who have a parking pass only but I do not know that they are strict on this rule.
Breakfast is free for visitors who are staying short period of time. The price is fair. This hotel is in the very south of San Jose so there’s not much around there except a Jack-​In-​the-​Box next door and a grocery and food plaza across the street.
The maids here were also friendly and smiled at me each time I passed them.

I had the pleasure of staying at this Residence Inn during a visit to the area for an interview. I can’t imagine why anyone would stay in the very south of San Jose aside from business. It’s one of the most bland, uninteresting and suburban part of the Bay Area, yet it has a certain beauty to it. This hotel is no frills and gets the job done if you’re in the area for a few days.
Pros:
— Spacious rooms. You can do cartwheels in the huge spaces you’re provided. Along with the typical fanfare, you get a full kitchen, which can be nice for those who come for an extended stay or those who don’t feel like going out for dinner.
— Modern amenities. Free wifi, flat-​screen TV, etc etc.
— Plenty of parking, most likely close to your room.
— Free breakfast. Although it was your typical American continental breakfast, it got the job done. This is about as good as it gets for this kind of hotel. Eggs, bacon, sausages, waffles, toast, yogurt, etc. It was all fresh and decent quality. Anything better and I’d think I was at a Hilton or Hyatt.
— Friendly staff. I checked in around 11pm and the front desk guy was very welcoming. Same thing in the morning. I never encountered any issues with attitude. Customer service just how it should be.
Cons:
— The showers. One of the worst showers I’ve ever taken was here. BRING YOUR OWN SOAP AND SHAMPOO. The stuff they provide you is extremely dry and leaves your skin feeling horrible after. I don’t know who they source their products from, but I don’t think that company would survive long in the consumer world. The water pressure was low and it was just a crappy shower experience.
— Although nice, the kitchen was quite outdated. Old appliances from the 80s and 90s. Not a big deal, but not very welcoming.
Overall, a decent stay but nothing too exciting. It gets the job done for one night.