Sunrun

Our experience with Sunrun has been nothing short of frustrating and incredibly disappointing with regards to their customer engagement. They don’t listen to their customers, they are not accountable for missing a mark, and their system builds are designed for minimal investment by SR for optimal margins on the installation. Period.
As early adopters we met with SR during a remodel and explained we were adding +1000 sq feet and 3 additional members to the household. We also called out that the PGE bill, which is what SR uses to determine usage and system size, reflected the usage of the «bachelor» that lived in the house prior to the remodel and that the system design would need to account for the additional 3 people’s usage.
The solar system was to produce enough for a total cost offset of 48% annually.
So in our head we were eager to see an almost 50% reduction in anticipated costs in 2013! Wrongo! The savings analysis indicated that our overall usage increased in 2013 by 6,346 kWh (2013 – 2014) to 18,107 kWh.
(WOW! shocking that 3 additional adults would use a bit more than a single bachelor!).
The next year our usage DECREASED from 18,107 kWh to 15,265 kWh but this was still a higher amount than what the solar system was designed to offset against. The decrease was due to swapping almost every light bulb in the house and out, to LED, driving a significant «flip it off» campaign amongst the family, and numerous concerted efforts to reduce our burn rate.
Ultimately, our usage (from bachelor to full family) has decreased the overall offset from 48% to 31% (2013 – 2014) and reduced from 48% to 37% (2014 – 2015).
«So the easiest way to increase the savings of the solar system is to reduce the amount of energy that we are using to the annual total of 11,761 kWh.» …Really???
So Sunrun’s grand guidance, after helping us «understand» why we’re not achieving the savings we had originally been told we could achieve, is that we need to invest in ANOTHER entire system, to accomodate the another 11K kWh (the original bachelor usage!)
Perhaps Sunrun didn’t even install a system that could achieve the projected results!

I feel as though I was talked into leasing solar by a SunRun sales Rep even after telling him we were interested in purchasing, so after what felt like a rush to sign papers (online only) no real papers. I decided to cancel within three days. Since I sent my request in writing to the sales Rep to cancel and void the contract on March the 8^th. Since that time I have been getting the run around with promises from the sales Rep and his boss to refund our credit card. Today my husband received another call from the sales Rep stating we need to fill out a form to cancel. He gave us an web address that did not work. I tried going to their website but can’t seem to get a hold of anyone for problems. I am feeling really frustrated. Does anyone have a suggestion on how to handle this?
Thanks,
VSR

First class company from start to finish. Lonnie Cory the solar consultant was put to the test on his knowledge of the business and why we should go with REC. He passed with flying colors considering there were 7 other solar companies that presented their packages. The installation was scheduled and completed as promissed. No delays even when it was cold and raining, they were professional and on time.