The Groomery

In and out getting kitty nails trimmed in 5 minutes. short visit= less stress for kitty which means less stress for her Mom (me) She didn’t wiggle or cry and is none the worse for wear. We will be back in a few months for another trim

I really hate this place with a passion because of their lousy customer service and ridiculous «appointment booking» they always give some bogus excuse in why I cannot have my dog groomed there and the only reason why I do try to book an appointment is because it’s affordable and local. Otherwise, I have to have over $ 100 & go some place far. So… I call and the lady that always picks up the phone says that I need to book 1 month to 2 months in ADVANCE to have my dog groomed. Um hello! My dog needs grooming NOW, why else would I call to see if I can have him groomed within a reasonable time. So I had my husband call and try to see what they told him and they say «ok, you can bring him in» what? Are the ladies there a bunch of sexist broads that because I am not a man that I can’t have my dog groomed there or what? So discriminating! & this has happened numerous times. I know people with the better BBB and I feel like letting my connections know how ridiculous and bad this place is. I have permanently stopped doing business with this place and stopped sending my fellow colleagues there too. I don’t think this place will do better until they take out the ignorant and rude staff and have open availability for WOMEN and not just men!

When my previous pet salon’s prices went up, I decided to visit The Groomery because of the rave reviews. I left disappointed, wishing I paid the extra at the other salon.
I called a week ahead and made an appointment for the following week. I was told that drop off time was between 8am-​10am. I’m assuming this is when all or most pets get dropped off because there were already a few pets in there by 8:05am.
I asked for a basic shampoo and brush out. When I picked her up, I instantly smelled a sour smell coming from her crate. I took her out of her crate and stuck my nose into her fur (she smelled like an old, moldy, wet towel). Not only was I taken back by how stinky she was, but she was entirely covered in dandruff with fur flying everywhere.
I went back in and explained to the woman at the front desk all my frustrations. She brought me to the back room where a different woman proceeded to tell me that I need to see my vet regarding dandruff, my cat has loose fur because its shedding season, and my cat smells fine. I got the sense that they weren’t really listening to my concerns but rather making excuses. Right when I got home, I checked her nails and they forgot to trim an entire paw –_​–
On the bright side, she didn’t show any signs of distress after her visit. But I just wanted a clean cat, not one that smelled like a dirty wet towel.

I took Yuki, my Maltese here to get groomed a few weeks ago and she turned out great. She came back to me with a nice haircut, was very clean, and smelled pretty good. At first I was a bit scared reading some of the reviews and how people kept saying that they would cut their dog’s nail to the quick, but Yuki’s nails were fine.
The lady at the front desk was nice and informative. I told her about how I messed up on cutting the hair on the top of Yuki’s head and between the eyes and she was teaching me how to do it so that I wouldn’t mess up next time. Also, she said if it’s just that part, I can just bring her in and they would do it for free.
How this place works is that they had everyone drop off their pets in the morning from (9−10AM) and then, they would call you when your pet is ready. I guess this was for their convenience, or whatever it is, but I did not like this idea. I felt a bit bothered knowing that my Maltese was probably going to be locked in a cage until her turn because I didn’t get a call to pick her up until 2:30 — 3:00 P. M (five hours later). This is also on my part because I did not kennel train my pup so it freaks me out when she is locked in a kennel for a long period of time.
I think I would feel more comfortable if they just did it by appointment, but overall, I personally think they did a good job.

The Groomery is a great place to get your pet groomed! We’ve been taking our dogs here for several years now, starting with our Springer Spaniel Ollie (who sadly passed away last year), and then Willie, our Westie, joined in. The staff is very competent and have solid expertise with all the different breeds they handle. It’s always a happy place and they treat the dogs like family. Lannie and Dawn are the owners and Julie handles the front desk, and they, along with the entire staff, are a pleasure. We always look forward to Willie’s monthly grooming, and he’s always happy and looks great when we pick him up. We love the Groomery and recommend them highly…5 stars!

so pleased with how great my cat looks! i have a persian that i was soooo worried about leaving him anywhere (bad experience at another place) but they took wonderful care of my baby! when i picked him up, he looked clean & happy.
the staff was informative & compassionate & i would give 10 stars if i could. i will take my little angel there once a month.
what a relief to find a cat groomer thats so affordable & that i feel safe leaving my pride & joy there.
thank you staff!

I have been taking my Cocker Spaniel Buddy to the Groomery for over 14 years now. I could not be happier with them. I made the mistake of taking him to another Groomer over 12 year ago and he came home with not only a bad grooming but also fleas. At that point I made it a point to schedule him out a year at a time to make sure He never misses an appointment. My Groomer for Buddy and also now my 11 month old Havanese is Miko and she is just the best! I cannot recommend them enough! I will always take my Dogs to the Groomery!

My cat is clean and seems to have enjoyed the spa experience despite being nervous on the drive over. He was purring the entire ride back and has been acting like a diva ever since his return from the spa. All of the animals here under their care seem calm and well taken care of. Well worth the 12 mile drive from Los Altos. Also, there’s a Wholefoods and Peets down the street where you can go to wait!

I’ve been taking my chiweeni since he was 2 months old (He is now 3yrs). Over the years Jagger has been in moods and not been the easiest to deal with. However, they are always gentle and nice to him while getting the job done. They are courteous enough to clip and file at my request. I feel like his nails are so sharp after clipping so the filing helps. I think they have gotten his quick once but no big deal. I get my nails done all the time and my cuticle has bled. I moved to NYC and my mom took care of him while I was gone. She took Jagger to a place closer to her in Campbell (Dr. Dave’s) and had a horrible experience plus paid more. We’ll continue to go to The Groomery based on the consistent great service with my 15lb dog. And when they are done Jagger always looks forward to the treat they give him so no harm done :-)

We took our large Collies in for a much-​needed grooming. They were both matted and looked terrible. We were worried about they’d look when we picked them up, since they’d have to shave/​cut a lot of mats, but when we saw them, we were extremely happy. They are both super shiny and soft. The areas they had to cut are well-​disguised by the rest of their hair. I almost didn’t recognize them.
Everyone there was nice and I was happy that they seemed so concerned about and interested in our dogs. Would definitely come back and recommend to others.

I have been going to The Groomery for 20 years. They did Bellina and now Belle for the last five and one half years when Belle was stollen they cried with me and when she was returned they were elated with me too. My Belle is a star every time she leaves the shop with her pink Pom poms.

I’m giving them 3 stars because several years back they had a really good groomer. Went here for a number of years. Wish I knew where she went. The last two haircuts were NOT good. My dog is always freaked when he has to go in. Not a good feeling when he looks at the shampoo guy and tries to turn run out the door. He had that reaction to one person only. Going to try one of the many other groomers in this area.

Went here the first time because it had such high reviews and it was closed for the day even though the schedule said it should have been open.
Came back a few days later for a walkin in nail trimming for my dog. We were charged for a large dog even though she only weighs and 10 months old, 35lbs, I asked about it and I was told they considered her «not small». Ok fine. Once I got home I noticed they cut the nails too far back and cut her quick. There was blood in my back seat. I understand that it can be a common thing.
One month later my wife and I decided to go again because it was so close to the house and we didn’t think anything would happen. Again they clipped too far back and got her quick. We complained and the lady at the register didn’t seem to care.
At 4pm on Wednesday, We went back to talk another person next month and we said that we didn’t want to continue taking our dog here if they keep clipping her quick. She responded well we are closed. No one is here to clip. The sign on the door said open to 5pm. She said well if there are no dogs we go home…
So we went to petco, the cost was much cheaper and the staff was very very friendly. Our dog really enjoyed it and there was no blood, and no cutting of the quick.
I will never recommend this place to anyone. Go to petco.

I love the Groomery. They have been taking care of our English Bulldog for almost 15 years. Yep… you read that right a 15 year old Bulldog !! They are gentle and kind with our «old man».
Julie is awesome and always very friendly as is Meko (sp) and the rest of the crew.
We are Groomery fans for sure!

I took my fur baby to the Groomery for a bath mostly because I didn’t want to do it myself. You see, my normally sweet natured Maine Coon Tuna turns into the devil incarnate when water touches him. (i have the scars to prove it)
I dropped him and my sister’s siamese Fifi off in the A. M, and was told they’d call when done. 2pm rolled around and I got the call, drove down and picked up the fluffiest, sweetest smelling kitty ever. Well worth the $.
Fast forward a few months, once again drop off Tuna & Fifi for their spa day. Upon arriving to pick them up the receptionist informs me that Tuna was not a «happy camper,» aka: he’s satan’s spawn, and probably shouldn’t be back. So he was 86’d lol. Honestly I was surprised he allowed them to bathe him @ all.
Overall good, clean, friendly place. (and they do cats! But not devil cats =/)

Took my puppy there for a cut to make him all even around. When i went to go pick him up he was still longer on the legs and i told them thats why we even came in for a cut to get him all even around. I had to wait again while they took him in the back to make him even like what i asked for from the start.
on the bright side he smelled good (:

I can’t really say that I am a fan of The Groomery. The first turn off was that there were cats roaming around the place. Don’t get me wrong, I don’t have anything personal against cats (neither does my dog), but for dog owners whose dogs do not get along with cats, I would probably feel uneasy leaving my dog there. As we checked-​in, we asked the front desk lady whether it would be okay to set our dog down on a leash and she rudely replied, «The cats are friendly, but I would just hold him (our dog) in case they don’t like him.» What do you mean in case they don’t like him?! The front desk lady’s demeanor was a complete turn-​off and she was hardly welcoming and friendly.
Our boy was ready in two hours and we paid about $ 50 for a basic cut. His ears were nicely shaped, paws were rounded, and they didn’t cut off too much of his body hair as we had requested. Everything looked perfect when we picked him up – his hair was even split in the middle and a cute little bow was added on his collar. When we got home though… I noticed a bald patch around my dog’s «arm pit» area (where his body and front legs met)! It looked like they accidentally buzzed of his hair in that area. I couldn’t believe it! His hair is pretty much short all around, so the bald patch is noticeable when he runs around. They didn’t even have the decency to let me know about it!
I didn’t like how the place was cluttered with random items either. It did not look like a professional establishment at all and it was apparent that they were more in it for the money and not because they had a passion for it…
P.S.
If you know of any great groomers, please share!

Overall we had an excellent experience with the Groomery. They took great care of my Cairn terrier and paid special attention to tapering the hairs around her ears and feet. They also had a pretty quick turnaround. With a packed house they managed to turn her done in about two hours.
One thing to note, they have a couple of super adorable cats roaming around. They didn’t bother me but if you have dogs that don’t like cats, just a heads up for you.
So glad we found this place, we’ll be back for sure.

My dog is 10 pounds and I swear for the life of me that I cannot trim her nails. Even when my brother is holding her, she squirms non-​stop. Needless to say, she hates getting her nails trimmed. She goes to the next room even if I say the word «nails»! I’m not joking.
I brought her in today (yay for being open on Saturdays!) and the woman at the front desk took her back to get started right away. My dog is extremely nervous around strangers but everybody was so friendly and patient with her. It really means a lot when the employees show that they care. I don’t know how they did it but they cut all of her nails in about 3 minutes at most! It took longer to get her out of her crate. They must be magicians.
Total cost was $ 10 which is standard. Don’t forget to tip!
They are located in the same plaza as the Wienerschnitzel and there is plenty of parking spaces available.
This is the only place I will take my pooch from now on! :)

I took my pom, Bubbles, here today for the first time. The staff here are amazingly nice. I booked an appt for her last week and totally forgot and when they called me to ask me if Bubbles was going to make it, it was already too late. Their next available date wasnt going to be until 3 more weeks, but i told the nice lady on the phone that Bubbles was going to a party this weekend and needed to look her best. She placed me on hold for like a minute, while she counted the appts for the week and was able to squeeze me in a week from that day.
I dropped off Bubbles around 9 and picked her up at 3. I wanted the «puppy look» for her and they made some recommendations. She looked sooo cute. I didn’t even recognized her. It definitely took some years off :).
5 Stars and well deserved. Everyone here was beyond nice and I am definitely taking Bubbles back.