The UPS Store

The place is clean and looks organized, but the lady working the counter was a bit slow. There was one person ahead of me and it felt like forever until she got to me. I’ve been here a few times, and as long as no one is ahead of me, I left the store much less irritated with the wait.

Went to go return my books. The employee inside greeted me with a very monotone «Hello. How can I help you?» But of course it’s just a UPS, you go in, you drop off your package and then you leave, but would it kill anyone to ask the employees to smile?

I only come here to drop off because it’s usually busy. Today I got lucky because I needed tape and no one was in there. The young woman who helped me was pleasant and quick.

I have been going to this store for over 3 years and continue to come back because of the excellent customer service. I work for a contractor who sends me to get lien releases notarized, overnight mail legal documents, ship packages, purchase shipping materials, make copies, and send certified mail. This store has everything to help run our small business. Carol is the one that I usually deal with because she is the notary. She has always been helpful and professional. I just wanted to say thanks and keep up the good work!

August 13, 2015 || 9:30am || met a RUDE!!! maybe even RACIST!!! and very UNPROFESSIONAL attendant at this location. BEWARE!!!

Not surprised when I saw negative reviews of the short blond lady. When I walked in, it was just her staring. okay not that much of a deal. Later on she wasn’t helpful when I asked her where a specific item was. She kept pointing to the general area where they sell things. After I purchased an envelope, she came up short of my change and didn’t even apologize… Like i don’t even understand how you can give me $ 14 flat on an item that costs $ 5.42 when I gave you a $ 20. –_​_​_​–

Rude!
Terrible service!
Blond short hair lady shouldn’t even be in customer service with that kind of atttitude. She should work in a business with no interaction wat soever with any human kind due to her hatred attitude towards people. If I could rate this place –5 stars I would! I live in the area and will definitely not come back as long as she is there. I rather drive 30 min to another ups then deal w her!

There’s a teenage Asian boy that works there and he is just so adorable! His customer service is perfection. He greets me as soon as I walk in and he constantly smiles as he assists me. Definitely coming back again to get that cutie’s number! ;-)

I’ve dropped off packages to be sent out and I’ve had no problems there. However, when I called and asked if they do passport photos, the lady replied that they do. When I arrived about 10 minutes later to have it done, the blonde older woman and a younger female worker looked at each other discussing whether the camera was working. I can only assume that they knew it had not been functioning (I actually called twice for another question, but did mention that I was coming in for passport photos)
I left without any passport photos.
The blonde older lady suggested that I come back later when another employee was in to troubleshoot the camera.
Note to the store: make sure your equipment is working before telling your customers that you provide that service.

When I moved I had to send a big package of some of the stuff I couldn’t check in on the plane. I also needed it to be there on time as they were materials I’d have to use when I got there. It was affordable (sent it ground a few days before I left) and arrived on time. I usually see a blonde lady working there and she’s so friendly. I’m not sure what the other reviewers experienced, but every time I go here she is really nice to me.
A few tips: you can drop off your USPS packages and they will give it to the carrier. You will have already have the prepaid label. They also have a box to drop off your enelopes and small packages too. In case you don’t want to leave sensitive material to mail in your own mailbox.

I went in for Print and Scan job. The scanner was not functioning but rest was fine.
The old woman manning the store was on a call (I strongly reckon not work related) and was slow to acknowledge me.

The only reason this received more than 1 star was because they were able to send my package. As soon as I arrived the woman at the desk turned and walked into the back without even acknowledging me. I continued to stand there for about 5 minutes while from what looked like another employee stood 10 feet away and looked over every so often but continued to not acknowledge us or even say hi. My package itself was about 4×5×4 inches so it was a fairly small package. Unfortunately I was in a rush and forgot to tape just the top closed for shipping. The woman emerged from the back and let out a shrill and uneager «next». Still no hello. She then informed me I had to pay one dollar for her to tape the top for me. I had to pay one dollar for a 6 inch peice of tape. THANKS UPS. I was told by Amazon that my return would be completely free of charge to me, so again thanks ups for charging me that $ 1 for the insanely difficult task of applying one strand of tape. I would completely understand if I showed up with a bigger box, that needed to be taped all around etc. But one strand of 6 inch tape doesn’t make $ 1 seem plausible. Ridiculous. Accompanying a customer is a thing UPS, just giving you the heads up. I work for retail currently, I know what correct customer service is like. It’s common decency to great customers as you see them, and no matter how shitty your day may be, you suck it up, smile, and say hi anyways. Thus UPS, or the workers here at this time at least are the farthest thing from customer service.

Fast service, really friendly guy! Will be back if I ever need to mail something out or the like.

Rude rude rude! The blonde old woman is horrible and slow for no good reason when I tried to drop off a package. There was never a hi or even an acknowledgment that I’m waiting. I guess asking for a receipt is too much to ask for as well. I’ve had most other ups voluntarily ask if I want a receipt which takes them less than a minute to print. Not only did this lady not offer but she said it’ll take a really long time if I want one. I even took back my package because I didn’t trust her to do it right.

Very fast and professional service. Lady notary is amazing! She is knowledgeable and helpful

Went to print something from my Google drive. Was in and out in 5 minutes. Computer time is $ 2 until you reach 10 minutes then it’s 20c per minute. B/​w copies are 7c. Be smart and print front and back. $ 3 minimum for credit card.

We went for passport size photo, they did it very efficiently and they were polite, Overall customer service is very good, owner is very sweet.

I needed to print some files from a USB drive and UPS was a conveniently nearby. Stopped by on a weekday late afternoon and though it wasn’t very busy, it took a couple minutes for any workers to appear from the back.
Asian fellow of very few words directed me to the computer in the back left of the store from which I could print my files. I inadvertently started my prints in landscape/​horizontal instead of portrait/​vertical orientation and the guy came over and helped me reprint all of them correctly. He ultimately only charged me for the pages that printed out correctly, which was $.07 per black and white sheet. Thanks UPS guy for the help! Pretty good experience, and in and out in under 10 minutes. Will revisit again for future printing needs.

I’ve had a positive experience with the proprietors of this UPS Store. I had a box at their original location in Evergreen Village Square. They moved but since it was less than a mile away I decided to stick with them.
You can’t beat the 24 Hour Access to your mail. I have meetings in the evenings and so it’s nice to know my mail is safe and locked up whether I’m there to receive it or not.
The owners are friendly and the young man who works there is also pretty nice but like the other reviews say the older lady could use a reminder that being polite to customers is not an unreasonable part of the job.

If you live in the Evergreen area and need to make photocopies, this is the place to do it. I like this UPS store very much and come here often for my printing and mailing needs. I believe b&w prints are ~7 cents, which is a lot better than the nearby CVS and Lucky that has poor quality toner for 15 – 25 cents a page, and Walgreens does not have a machine. I also needed to fax documents and found that a local fax is 89 cents vs CVS’s $ 1.49.
Customer service is very helpful and friendly. There are a lot of services besides printing and mailing available, but off the top of my head I can remember notary, paper shredding, and live scan.