Maya’s Hallmark

this place is closed. wonder what happened.

Considering this location is closing, I guess there’s a reason. I came in just to browse, and there wasn’t much interesting to make me want to buy anything…

I signed up to have two ornaments on hold so I can get it when it arrives. I received a call on Monday that the ornaments arrived and I told them I can’t make it until Friday. The employee said she’ll put it aside until Friday. I called on Friday to check if the ornaments was still there and I was told that the items is no longer there and it’s out of stock. I was very disappointed. I was transferred back and forth to different employees they were telling me that they usually only hold items up to 24hrs. Well one of your employees told me that she’ll hold it for me until Friday. Then I received a call on Sunday that they have the ornaments and when I went to the store I found one on the shelf and they had two on hold for me. out of stock? I don’t think so! The old female cashier was really rude! No acknowledgement what so ever! She grabbed the items off my hands and rung it up and gave me the total. What happened to customer service?! The young lady was very helpful and was very apologetic about what happened. I’ll only come here if the young lady is working other than that I’ll try to avoid this place and go some where further with better customer service!

I really don’t understand the bad reviews. I’ve been coming to this store for over 20 years and I’ve only seen the owners in there a hand full of times. The staff has always been very nice and helpful to me. I love the nice selection of Hallmark cards and Blue Mountain cards. And I especially love the wide selection of tchotchke items.

Extremely rude employees. They all don’t smile or look pleasant and are confrontational if you’re not smiling at them, particularly the heavy-​set African American girl. You can tell she’s the type that likes to start fights with anyone. How sad.
Go to another Hallmark if you’re wanting good customer service because this location has none. You will inconvenience them by asking for assistance.

BAD business practices. They will not accept returns on seasonal items even if item is not used, has receipt and within their return policy. There was no mention or signs stating that this is their practice when item was purchased. Consider any seasonal items purchased a final sale. They are a black eye to the Hallmark brand. I will shop elsewhere.

Hallmark here isn’t just a card store. lots of interesting ornaments/​trinkets/​gifts for the holdidays or for all seasons.
some .99 cents cards available too.
friendly greeting from both employees when i browsed around
eats: chocolate dipped jelly beans (1.05)
–really yummy.
notes:
–interesting stuff, didn’t look at pricing though.(may be pricey).

i had a very bad experience in the Hallmark Maya Store over in San Leandro, Ca. I came in at around 9÷12÷2013 7:55pm. to look for Precious Moments figurines for a bday. I was greeted and let the employee know i was gonna look at precious moments, she said they close in 5 min. so fair enough. As i’m looking there was a younger employee talking to another person i’m not sure it may have been a customer. Then they kept harrasing me, like what am i doing. When hearing that they were talking about me, I’m finally like i’m just looking. I felt really uncomfortable there, like i’m a suspect or something, so i just left. In person i look innocent, so im never really treated this way. I’m never coming back to this store. I had much better treatment in San Mateo Hallmark or known as Amy’s Hallmark. I’ll drive further instead of stepping foot in the san leandro store. Nicer area, not as ghetto as the San Leandro location.

Great selection but very rude employees. I asked for help to find a card… not a specific card but at least somewhat similar cards, I was told to go look for it myself and gave me a smirk. Then when I came up to the register, she grabbed the cards I have placed on the counter and went to the other cashier counter, without ever saying anything like «Oh, I can help you on the other side.» Then no thank you or no, have a good day.
If she was having a bad day and didn’t feel like servicing people, then she should’ve stayed at home.

Ugh. The store is always a disaster and the owners are rude. I would rather get my Hallmark cards at the grocery or drug store. Will never go back to that dump.

Love this store!

This place looks as if it has been recently looted. There are long shelves entirely vacant. Boxes litter the aisles here and there. I went there for wrapping paper and a card, and found the selection wanting, to say the least. There were two employees in the store at the time; one was just, um, well, dense, shall we say (entirely unable to help me) and the other was just shockingly rude as she checked me out… oh, I did buy an awful, tacky card for a joke. I can say with confidence that I’ll never go back.

I came here last year (forgot to make post) I seen Betty Boop display behind register. No one could be found in the store. So I start looking at items and checking prices. I wanted to find a gift for my mom. Then a lady that works there tells me VERY RUDELY to please get out of register area. Then she proceeds to tell me that only a worker can get items VERY RUDELY. I am thinking in my head if there was a worker in the front 10 min. ago I would have! They need to learn proper customer service.

The store was messy but had a decent selection of cards. Wow, rude worker! She bumped into me repeatedly while I was looking at cards, never said excuse me. I accidently got two envelopes that were stuck together, she said while ringing me up, «Did you need two?» and gave me stink eye, like I was trying to steal. Obviously it’s a mistake, they were stuck together. She was rude to my sister too when she wanted to buy something that was in a case, acted put out to show it to her. AND LEGGINGS ARE NOT PANTS, especially when you are in a work environment. I wont shop here again.

I enjoy coming here to get cards (huge selection!) I went in today to look for a «last minute» little present. My mother in law is leaving tonight and I wanted to give her something she can carry with her on her trip. I was thinking maybe little figurines of elephants (I’ve heard their good luck) and I found a good selection. I walked over to their x-​mas ornaments and seen some very lovely ornaments. I found one that I fell inlove with and was perfect for her. (Our lovely lady of Guadalupe aka La Virgen Maria de Guadalupe) they didn’t have any more on the shelf so the lady from the front desk helped me look for one. (We couldn’t find one) so I ended up buying the display one. It worked out perfectly. Thanks hallmark for having great customer service and having everything I’m always looking for.

This Hallmark isn’t one of the best that I’ve ever been to. Hallmarks are always a bit expensive because they’re specialty gift shops, but this one seems to be one of the most expensive that I’ve experienced. I gave this particular location an extra star simply for its convenience — it’s literally a five or ten minute walk from my home, which makes it perfect for if you need a last minute gift or card. On the other hand though, their prices can so off-​putting that I often end up choosing to get a card from CVS just a few doors down. Some of the staff are pleasant and some are gruff and unwelcoming, and it always seems like there’s only one person on register, even on the busiest days during the holidays. I will admit though, Hallmark has a great selection of specialty Christmas ornaments that are available only during the holidays, but again, they’ll cost upwards of around fifteen to twenty dollars for a tiny ornament so they often don’t feel worth spending the money on. Hallmark, and this Hallmark in particular, need to work harder at lowering their prices if they wish to keep business and get mine more often.

I really don’t like this San Leandro plaza. Always crowded in the parking lot and the parking spots are too close for my big SUV. Not to mention I witnessed a «grab and go» this time last year during the holiday season while I was Christmas shopping in Lane Bryant. I’ve always found what I was looking for in this Hallmark. The staff is fair, so I’ll give it 4 stars.

This place is walking distance from my work. I go there for last min. gift shopping/​card shopping. The owner is really nice and friendly. Too bad they don’t have gift wrapping services or else I would give it a 4 star rating. =) Nice people!

Good selection of cards. I come here when I want to send the very best. for birthdays, anniversaries, etc. They have some nice gifts too!