Round Table Pizza

Wish I could give this place no stars! Customer service was bad! I had a party for my daughter and let me tell you that will be the last time I EVER step foot into this place! The people that work there have no respect or anything! I ordered pizza and didn’t get it until a hour and a half later plus on top of that they had my order in the pickup orders? If I didn’t go up to the front to ask were my food was for the THIRD time it would have still been there! When I was having a party there really? Plus I had to take the pizza trays up to them every time because nobody came in to get them! The garbage can was in the back of the place! I had to walk back and forth to throw the garbage away! I’ve had parties there and in Castro Valley and never had a issue up until this time and I will not return at all they lost my services for good! One of the main things was the customer service was the worst so many attitudes and disrespectful people they have working there!

Dumbass staff and rude, ignored my daughter waiting patiently for a staff member to get off their phone to ask for a box. Also, gave my pizza away to another customer and just made me wait for them to cook it again… Hard to find good help these days I suppose…

I placed my order over the phone for delivery at 5pm on a Sunday and was told it would be 45min, when giving the girl my card number I had to repeat it about 2x’s. They called back and said the card was invalid, yup they wrote it down wrong and at this point it had been an hour or waiting. The girl I talked to over the phone said it would be another 45min and we would be the 1^st for delivery, I told her never mind I’d pick up since it’d be 20min and they’d get a fresh one made. I get here and no one seams to know what’s going on no one seams to remember my order, so it hadn’t been made! When they do find it, it wasn’t even what I ordered. I told the girl I just wanted my money back and she said they would credit my card back and have one ready in 8min, took a little longer, but 2hrs finally get to eat.

So, first time going to a fast food pizza place in over 5 years… i never really liked round table, but heard from a friend its different from others. So, what the heck right. I went their and guess what… IT WAS ACTUALLY GOOD. No joke, the manager took my order, I believe her name was Janeth. Very friendly, and attentive to it being my first time. Pizza came out great, didnt taste aweful like I remembered. So if I dont feel like gourmet pizza, ill go to the next best thing at san lorenzo round table.

Thank you for making the pizza even better than I can imagine and your customer service and hospitality was wonderful!!! Thank you thank you thank you…

Called to make a delivery order at 7 pm on a Saturday night and was told they are not delivering right now?! It’s a Saturday night, really?! Heard rave reviews about this place but I guess I will never know!

Order two large I repeatedly told her 2 large pizzas and I got one large and one medium and when I mentioned it to the the delivery guy he could careless and did not try to help fix the problem I called back and the person who took my order did not try to make it better or accepted the fault.

I’ve been getting pizza here from this location since the mid 90’s. Never have had a problem. The pizzas are delicious. I know the turnover here is pretty high so it’s probably a big reason for tonight’s negative review. I ordered a pizza at 10:45 p.m. (They close at 11, she said they could make it in 10 minutes). I arrived at 11:02 to pick it up and pay. Lights were off, door was locked. I waited outside and the four female workers walked out telling me I couldn’t have my pizza because the registers were shut off. Apart from that being poor management (not calling me or letting me know about that being a problem), they didn’t offer me the pizza they allegedly made and told me I couldn’t have it because for some reason they couldn’t walk to the oven and get it. The service was terrible tonight, seemed like the workers were just trying to get out of there. I went to Porky’s after.

We have had issues with this (local to home) Round Table a few times now in the last few months. First, they have some of the worst customer service you can find now and some very rude employees. The manager, and I use that term loosely, is very unprofessional and short. She has never even tried to fix an issue or apologize for that matter. You can’t understand what she says her name is, I’m thinking that’s calculated and the only reason she still has her job. The people who answer the phone aren’t very friendly and don’t seem to know what they are doing. If the case is that they are that busy, please accomodate yourselves for that instead of compromising good service, which is supposed to be your job. They seem to pick and choose when to accept personal checks, and when not to, which has become very frustrating. We will call and ask about checks, and they don’t take them, took the machine out all together, they say… I call, a few days later, not believing it, and what do you know? They take them! Hmm. I’m not sure what the issue is, but I definitely will not return and have filed my complaint to corporate.

I called in today to order a Pizza. I was pleasantly greeted by a lady name Patty. I’m a stickler for great customer service, and this is what I received today!
Patty has a very welcoming voice on the phone very patient and helpful when calling in to place an order. I received the order promptly! The deliver person was very professional and kind as well. Everything I needed was in the order! We ordered the Artisan and a salad both were great, that salad was crispy, very fresh! We will continue ordering from this location!

This Round Table location has changed dramatically for the better!!! It’s still could use some cleaning but overall there’s some good people working there now!!! Pizza quality a lot better! It’s an actual Round Table now!!! Owner needs to Realize you get what you put into it!!! Remodel would bring more people in to spend money! I won’t eat there it’s just too filthy! But if it was cleaned and updated this location would be a great place to eat at!!!

Who doesn’t love pizza? And of course this is the typical Round Table. They have always been on time for me. I have not yet ordered for delivery. But overall great place.

Another horrible experience here. If you read my first review it was 2 and some change years ago. I was hoping that things were corrected by now. Nope, I was wrong. So I decided to buy a pizza for my family after a long day out, I ordered online, which after I placed my order I thought wouldn’t be a great idea, and it promised to be ready in 25 minutes. I placed the order at 6:10 PM. The confirmation said that it would be ready at 6:35 PM. I gave them an extra 10 minutes because it was online and it might have got processed a little late. So I show up 6:45. I get there and it is a mad house, the whole dining area smelled like burned bread. The line was almost out the door. I waited in line patiently, I got up to the counter only to have them tell me, your order is not ready yet. I was given the receipt and kind of hushed to the side. I ordered a salad so I went to get my salad, the lady who helped me, which I think was the manager, disappeared when I approached the counter to ask how much longer for my pizza. I had to flag down the delivery boy to ask where was my pizza, he did not even try to help me he just replied «I don’t know», I asked him to check and he did and said it would be coming out shortly. While waiting, I did notice many of the customers saying «Finally!» or «It took long enough». I want to say it was about 7:20 PM, with my family starving at home. I finally get the pizza, but when I get it home, I noticed they had rushed cooking it and the middle of the dough was still very much raw.
I do not know what the issue is with this place. The manager who helped me before was the same lady here, so something is not working. I wonder if corporate has tried to fix this place. Round Table is one of my favorite pizza places and this is the closest to my wife’s parents house. I don’t want to have to go to the next city to buy pizza, but I will if we must and I will have to tell others to avoid this place. I honestly think this place needs a rehaul of employees and management.

50 mins to wait for 1 pizza. REALLY!!! Don’t say it will be ready in 10 mins, in reality it’s 50 mins.

Ordered online at 4:25pm and had confirmation to pick up at 4:45pm. I got there and bam… Not done… Because online system was down but upside «it will only be 10 mins and you will get a discount», ok I order a second time. It’s now 5:38 and I think I just saw my Hawaiian just start going into the oven… 10 mins?! Please…

Decided to give this place another try after some bad customer service.
They came through with their delivery much faster this time within 30 min!
Downside?
While eating my second piece I had to spit out what I was chewing as I bit into something extremely hard that had actually cut my gums.
What I saw caught me off guard. I had bitten into a STAPLE. Yes, the ones you use for wood, cardboard, etc.
I will NOT order from here again. If my kids had that piece who knows what devastating effect that could have had.
I’ll just add the photo to the album of the actual staple.

This location deserves nothing but negative stars. The management (janet) is an incompetent ass who hires clearly only CHILDREN of the like. Delivery BOYS with worthless attitudes and cashiers who cant handle simple instructions. Please save your money. Janet will over charge you even after she says youre getting a lower price because her delivery boy is ignorant and cant listen to instructions of CALLING WHEN HE ARRIVES!!! The ignorance that roundtable hires is nothing short of pathetic.

This place is a fraud and has the worst customer service ever. They charged my credit card 31.24 even though the amount on the receipt was 27.24. Brought the receipt to the store and they said they there is nothing they can do and told me to call Round Table corporate customer service. WTF… I meant WTF. I will dispute this charge with my credit card company. Beware of using your credit card at this shithole place. Never comeback again.

½/​16:
I have to dock a star.
I couldn’t place an order on New Year’s Eve.
That was understandable (there were a lot of orders, and this place must have closed early), but something should have been said minutes prior (me and some others left upset).
What’s not understandable is how long I had to wait tonight (about 40 minutes). There weren’t many other customers, and I counted 8 employees (I almost fell asleep while waiting inside).
I was also annoyed because I was told at the last minute that I couldn’t get Garlic Bread with Cheese (I was looking forward to some). I had to wait about 5 more minutes for Garlic Parmesan Twists (on the plus side, I received 4 instead of 3).
In addition, my cashier could have been more capable (she kept asking another woman for help).
The food was good, but the service kind of sucked tonight.
— — — — — — -
I went here with my family on Friday night.
You can tell that this place is old (Moses carved his initials on the wall), but in general there’s not much to complain about.
Great Hours (I’m surprised that no one posted them earlier): Sun-​Thur 11 a.m.-10 p.m.; Fri & Sat 11 a.m.-11 p.m.
Our cashier was friendly and thoughtful (we saved an extra $ 4.50 because she pointed out a deal to me).
The phones near her kept ringing (they were loud and annoying, and I was glad when she picked up the one in front of her), but I understand why there was so much business.
I didn’t know where the cup lids were at first (they’re at the counter, along with the straws).
The fountain machine area was a bit messy (some lids, for example, were just lying around).
Anyway, a Small Soda is only $ 1.99 (refills are free), and the cups are actually decently sized.
The men’s restroom was clean.
At one point, I asked for a plastic knife and received a plastic bag instead (my wife joked about it).
The woman, though, just didn’t hear me right (later on, I got a plastic knife– I also made good use of the plastic bag).
It would be nice if you could pick up plastic utensils by the salad bar (I think a lack of space is the main issue).
My son Joshua stared at some cute kids sitting near us.
He had some pineapple, but otherwise wasn’t very hungry.
Game 1 of the NLCS was on (the Cardinals beat the Dodgers).
A Dodgers fan was sitting front and center.
He clearly had some kind of condition.
Our cashier was a little afraid of him, but she treated him with respect (he was basically left alone long after he was done eating).
In one of the side rooms, the TV was on something else.
No one was in the room (it was all dark, like my soul).
Joshua embarrassed my wife and I before we left.
He got all loud (speaking in tongues will do that to you).
He also stuck his fingers in his mouth like he was practicing to be anorexic.
He likes to be funny, and I have no idea where he gets that from.
:
I really like the Halloween decorations that are now up.
Instead of skeleton heads, there are pictures of my face. o_​O
It’s a bit cramped inside, but the seating capacity here is over 100.
The atmosphere is also fairly cozy, like when you’re sitting next to two fat people.
It wasn’t an issue, but the arcade games were off (so is my timing, apparently).
A guy visiting from somewhere mentioned that he’s «moving here» (I don’t know if he meant San Lorenzo or California in general).
Anyway, he was very happy with the service he received (if you take your food to go, you’ll probably be asked if you want any Crushed Red Pepper or Parmesan Cheese packets).
:
Maui Zaui: 8.5÷10.
«Tender ham, crisp bacon, juicy pineapple, Roma tomatoes, red & green onions. Baked with three cheeses on our Polynesian sauce.»
My wife and I were in agreement. We had ours with Zesty Red Sauce (the Polynesian sauce is «like sweet and sour sauce” — we played it safe because we had never had a Maui Zaui before).
Our pizza was delicious, and my wife also enjoyed the 3 slices that she had on Saturday (we ordered 2 pizzas and brought 9 slices home).
:
Ulti-​Meat: 8.5÷10.
«Primo pepperoni, linguica, sugar cured bacon and Italian sausage. Baked with three cheeses on our Zesty Red Sauce.»
I was especially pleased, and the slices I had really filled me up.
Our pizza was loaded with toppings, but I wish there had been a few more pieces of linguica.
The bacon bits on both pizzas were tasty, but kind of fatty.
I left some baby snacks in the parking lot (in other words, I littered).
My bad (they probably still mark where we parked).
We were here for over an hour (there was suddenly a mass exodus after I passed gas).
We had a nice time, and our pizzas were truly good.
The employees around were also impressive.

Pizza is something that I dont crave often, but when I do, i need it right away. lol… Quick break down
Food: We ordered the West Coast pizza (large). Piled with toppings as all roundtable pizzas are. Not bad! I just like that they dont skimp on stuff.
Price: 16.99 plus tax for the large, I thought that was an OK price… except they charged me 50 cents for ranch. GRRRRR. its like charging for ketchup with your fries!!!
Service: It was aite, the lady that took our order was nice. Some other lady was singing in Spanish in the back, and guy was like SHHHHHHH. hahahaha. funny. Obviously, you’re not gonna expect 5 star service here. A smile is all I ask for, and i got it.
Cleanliness/​Atmosphere: well it was ok clean… lol the carpets were super old. and some of the tables weren’t wiped down thoroughly. A TV on the wall showing Seinfield.
Parking: Ample parking!!!
Overall, it was an OK experience, BF ate freaking 6 slices of pizza, hes such a fatty mcfatterson!
I’ll swoop by when i need some pizza!