Sunglass Hut International

Just received the BEST customer service from Sunglass Hut in SLO. The two girls in there went above and beyond helping me with my bent Ray*Bans. If new sunglasses are in your future — go in and see them!

I have been buying sunglasses at this Sunglass Hut since they opened 10 – 12 years ago. They always have a great selection and styles that work. These are not cheap sunglasses although sometimes they have good sale merch. But my recent experience has put them over the top. I bought a new pair of Ray Bans that looked great, but apparently are of questionable design; held together at crucial joints by tiny TINY little screws. I brought them back for a tighten up after six weeks. They just exchanged for a new pair of glasses; without a receipt. Impressive. After three more weeks the newer glasses fell apart at the nose piece. I brought them back and again they exchanged for a brand new pair without a receipt (although the Amazing Nicole remembered by previous visit). This time, however, I exchanged for a better design. This Sunglass Hut will be my one and only go to for sunglasses from now on.

Strange and opposite of what I would expect. I went in, with my four-​year-​old in tow. I was trying on a few pairs of glasses, after not even being greeted by the store person. My son was going along with me and was trying on a few pairs of glasses as well. He was putting them back very carefully and it didn’t seem like any type of a big deal to me. As I was deciding which glasses to buy, the store person comes up to me and informs me in a really weird and rude way that my son was trying on glasses. My immediate response to her: «oh excuse me, was I shopping in your store? That will never happen again.» Gross.

I’d think twice

I just got Lasik last week. After wearing glasses since I was two years old, the one thing I was most excited about after the surgery was rewarding myself with my first pair of designer sunglasses since I can finally wear non prescription sunglasses to drive, etc. I walked into this store with the intention of making a purchase (and even found a pair of Prada sunglasses I loved), but I was so put off by the lack of service that I was insulted and eventually left without buying anything. When I first walked in with my friend, we were the only customers in the store, and neither of the two female employees even bothered to greet us. However, a minute later, a group of men walked in, and not only did they get a greeting, but they were also told about the storewide specials and then they were offered assistance. The men all left the store without purchasing anything and I was still browsing. The employees still didn’t bother to address me. I loudly said to my friend that I was interested in that one pair of sunglasses I loved. Still nothing from the employees. It was like I was invisible. I couldn’t even make eye contact with them. So I walked out of the store and called, «Thank you for the help!» Surprisingly, they COULD hear me and one of the women actually replied, «Have a nice day!» That was sweet of her.

I dropped and scratched some sunglasses I had bought there a month earlier and they gave me a new pair no questions asked. Very impressed.

Had three different and distinct experiences with this store in the past 60 days and wanted to share with y’all Unilocalers.
Started off by needing to return a pair of shades bought for me as a gift from an out-​of-​area store and I didn’t have the receipt handy. The gal helping tried to track down purchase info from the details I had, i.e. store, date of original purchase, name of original purchaser. They were able to find the purchase information of another glasses bought at the same time, on the same day, but could not confirm the shades I had were apart of that transaction??? Bummer, especially because i know they were purchased at the same time (my sister is wearing hers today…). Perhaps time for SH to update to new millennium purchase logging software and integrate store-​to-​store capabilities like many other national retailers do…
When I finally did track down the receipt from sister in Boston, the same sales-​gal did help me out with the return and new pair, ensuring to take my contact information should this happen again. Service was just fine.
Final experience came after I smashed my face snowboarding and subsequently broke the temple of my new favorite pair of spectacles. I had the manufacturer send me a replacement and went in to see if the could help with the swap. Because I bent the hinges up pretty good, a straight swap and perfect fit wasn’t happening. James, the gentlemen in the store on this day, was very helpful and tried a bunch of different tricks to get the arm as tight as possible and correct the bent positioning of the glasses. I didn’t expect him to work miracles, i understand that deep down he is no eyewear-​mechanic, but just a sales person. He gave it a good run and I was thankful for his time anyhow. Glasses are almost perfect, good enough compared to the shape they were in before the snow-​to-​face contact.
Especially because of James’ service, I will return when thinking about purchasing new specs. Thanks James!

When I went in to get a pair of sunglasses, they had the style I wanted but they didn’t have any in stock that were polarized. When I asked if they had any, she told me a shipment would be in soon and that I could buy a pair of sunglasses and simply exchange them when they got in. She wrote down my number and said she’d call when they come in. Awesome service, I will be back.