Firestone Complete Auto Care

Very Poor management. I had an appointment at 11am got there on time but they didn’t start working on my car for next 1hr and half. Then they said it will take 30min more. I waited for 2hr even I have scheduled an appointment. Waste of time.

Recently took my car in once again to the Hilltop Mall Firestone. This time everything was done on time, and yes they used seat and floor plastic covers, but I had grease/​dirt smudges on door panel and sun visor. My interior is cloth, so it’s gonna be real heard to get that dirt out. Hey management, teach your employees to respect people’s property. Do they wash their hands before touching cars’ interiors?

Only go there if you must-​terrible costumer service… Don’t bother making an appointment it’s useless. They constantly say they are short people to excuse 2+ hours delays.:.

My tires were sent there by
. However, when I got there they said I needed an appointment for 2 rear tires. Or while 4 days. This is my work vehicle and I NEEDED replacement ASAP. I even show the guy the wear is unsafe to drive even for one more day. So I found Richmond Tire on Unilocal and they took less than 10 minutes and I am on the road. If you like to go to a tire shop for coffee and wait forever, then this is the spot. If you need your tires done goto Richmond Tire.

Dishonest personnel. Had me replace parts that were still good. Didn’t need the recommend suicide. PETER shouldn’t work the front desk. Poor customer service. Takes advantage of wonen customers not knowing.

Don’t take your car here!!! They give the worse customer service and they take 5 plus hrs to do anything to your car even a simple oil change ! On 3 occasions I have dropped my car off for service at 9am, and my car isn’t ready until they’re getting ready to close, and yes that’s with booking an appointment a week ahead also! Every time I’m in line I hear other customers complaining about the same issue! Dont waste your time !

4 days ago I got a message from the «business owner» that someone will contact me in 24 — 48 hours. I knew no body would contact me. 4 day later and I’m right. «Customer service» clearly isn’t a priority here

The service at this Firestone has been turned around under the guidance of Steven B. We came here a couple of times before and did not enjoy the experience, but since the arrival of Steven in Jan 2015, the whole experience has been really positive. They were kind, caring, curteous, truly looking out for our best interests. We felt well taken care of and are now calling Firestone at Hilltop our premier auto shop when we need any work done. I highly recommend going here.

If I could I would give this place NO stars!!! I called in on Sunday, made an appointment for Tuesday at 2pm to have a brake check and a tire balance. I arrived today expecting my car to be seen as I asap but turns out, 2 hours later from dropping off my car, I find it still sitting where I parked it!!! I dropped it off at 1:45pm and it is now 5:21pm, my car is stilllllll not done!!! I will never come back to this piece of shit, ever!!!

Horrible Service! Please do not come here unless you don’t mind waiting for hours while the staff laughs and bullshits around. They will take your money and make an appointment but not provide half the service that you think you will receive. I came in one day just to inquire about a tire size and I was told by the African-​American guy that it will take several hours while he laughed about me even asking if they had time. I then told him that he acts like they’re the only tire place in town. Save your time people Do Not Shop here!!!

HORRIBLE CUSTOMER SERVICE! if you are considering bringing your car to this location, please reconsider.
I have been a loyal Firestone customer for over ten years. I brought my car here to get a simple oil change when I was «greeted» by Perter with an «I’m just letting you know that there is nothing we can do for you today because two of my techs just didn’t show up for work today.» He made this statement with out looking into his computer or even offering me any other options. I inform him that I just need an oil change and he begins to get annoyed and makes his statement again.
As I am standing Outside searching for a different car company to service my car, I notice there other customers leave this store with the same agitation due to Peters attitude and lack of professionalism.
I understand that issues arise such as being short staff, however there is a way in which you can communicate that to a customer without being flat out rude and unprofessional. I will be reconsidering my business with the entire Firestone company after this event.

This place is shady. I was told my brakes needed maintenance in order to pass inspection for Über. When I refused the service, they turned down my vehicle inspection Fortunately my vehicle was under warranty, so I took it back to my dealer for service. The dealer found no problem and even completed the inspection for me for free. Needless to say, instead of being a quick day, I spent a large amount of time running around for this ridiculous nonsense.
Up until that point, I was also a regular customer who used to get my oil change there regularly, but not anymore.
Reading other reviews I saw they do this scam to other Über drivers as well.

Glad to say that I will never be taking my car back to a firestone ever again. The «techs» if you can even call them that, either didn’t fully tighten the nuts on the bolts that keep your brake rotor from falling off the car or didnt even bother to put them back on. Also when they say they put 33psi in the tires, they really mean 15psi. I might also add that I was just there to have tires mounted on the rims. These guys are a joke!

Rip Off. I wanted to drive part time for Über on weekends. The only approved mechanic they allowed in my area was this Firestone. The $ 20 inspection came back that front brakes needed replacing even though the sensors didn’t trigger yet. To pass inspection, I had to pay $ 350 for a brake job. I knew I had premium Pagid ceramic brakes on there already from a year ago so I was shocked I had to replace so soon. Anyway, I gave the OK since I wanted to drive ASAP.
after a week, the brakes were making weird noises. Researched my paperwork. They I installed cheapo semi-​metallics from Wagner and charged me $ 150 for those parts, plus $ 80 new sensors, and $ 120 labor.
Searched online, those Wagners cost $ 33 pair at Rock Auto. Sensors cost $ 20 pair.
I was going to return and complain about the bad install job, low quality parts, price gouging and all. But decided to just move on and get my brakes redone by my regular shop. I bought ceramic brakes from O’Reilly for $ 55 and my mechanic charged $ 130 labor. Been over a month and no issues at all.
How much did I pay? Too much.
How much time did I lose? Too much.
Poor service too. They didn’t even tell me how long it would take to do the job. Went in at 8am and left after 5. Not pleasant. No shuttle service.
All I can do now is warn others to stay away from Firestone. But their ripoff operation will open a new branch in El Cerrito soon and now I fear for my local community.
Hope this helps someone out there.

Poor service! I brought in my car for an oil change before 8am, called around 1pm and the guy said that they were still working on it. Came back from work at 3:45 and it still wasn’t finished! How could it take soooo long, just for an oil change!!! And then the guy in front said he doesn’t know why it took long. It doesn’t help even if you have arranged for an appointment with them! Not even deserving a star for this one!

I made an appointment for an oil change and an inspection. While making the appointment I was told it would take an hour and a half. Once I arrived they told me it would take 3 hours, double what I was informed the day before. It ended up taking 4 hours. They got the job done. I just wish it wouldn’t have taken as long to finish.

I would give this place no stars if possible. I also agree with the other person on here who posted «DO NOT GO HERE They are a bunch of unprofessional, disorganized grease monkeys.»
I got totally ripped off here on a brake job, and then again when they installed struts on my car. When I took my car back several times to complain about a grinding noise when applying the brakes the manager lied to me, and said after my car was inspected. He said, «Your brakes have 40 percent left on them, and they will go another 10,000 miles.» The grinding noise became worse, and louder. I looked at my rotors. They were were torn up. I went to another mechanic, and they found the pads installed by Firestone were the wrong kind for my car. The pads were also coming apart, and they tore up my rotors. The mechanic also said this problem was going on for a long time. Firestone knew the pads were coming apart when inspecting them, and did nothing to fix them under warranty. The new mechanic looked at my brakes within 1000 miles after Firestone inspected them. The pads were not going to last 10,000 miles like the manager said they would. The mechanic told me the pads installed by Firestone cannot be used with the type of rotor on the car. The brake job done at Firestone tore up my rotors and I had to buy new ones. The rotors could not be turned because pads put deep groves into them and they were no longer within specs.
On my second problem here, I had struts installed, and had an alignment. The car steered to the right, and every time I went over a bump there was a loud crunching sound when I got it back. The crunching sound did not happen before the struts were installed. I took my car to the dealer within a week after having it serviced at Firestone. They found a bunch of grease had been slopped on the strut mounts. When the struts were replaced, Firestone told me they never replace the strut mounts when installing struts. The dealer said the strut mounts were bad, and someone made an attempt to cover up the problem with a lot of grease. Also, they found the rack and pinion leaking, and needed to be replaced. Firestone said nothing about the rack and pinion. The mechanics at Firestone did a wheel alignment with a leaking rack and pinion. I had to have that fixed too somewhere else, and pay for another alignment a week later. The dealer also found a front wheel hub with a lot of play in it. The courtesy check performed for $ 9.95 at Firestone said the wheel bearings were ok. The wheel bearings were not ok. One of them was wobbling when the car was on the rack at the dealer within a week after having it serviced at Firestone. Also on the Courtesy check they said my Fuel System needed a Fuel Injector Service. I had that done at another shop within a couple of months before Firestone looked at it. Firestone lost a sale on a rack and pinion, and wheel hub bearing here. Instead, they recommended a service for Fuel Injection cleaning that I did not need.
After reviewing all my service orders at Firestone, I also noticed discrepancies in the recommended services needed on my car. I paid for a brake job that included a brake fluid flush. The sales person at Firestone recommended the brake job with the fluid flush because the brake fluid was low, and had 200 parts per million of copper content. A year later when I was back for another service, they said the copper was now at 300 parts per million. Why is the copper content now at 300 parts per million when I paid for a brake job with a fluid flush? The car was driven only 12,000 miles. I do not think anyone performed the brake fluid flush when they did the brake job. They just topped off the fluid, and installed new pads to get me out the door. Also, they said on the courtesy check that my battery was low under a load test. When I picked up my car nobody said anything about my battery. Two weeks later, I was having slow starting, and had to have a battery installed somewhere else. Firestone lost a sale on a battery here too.
The service performed here that I received is no good. Today, I received a card in the mail from Firestone. They say they want to give me a $ 89.99 credit towards an alignment. Also on the card they quote their TRIPPLE GUARANTEE. Under the tripple guarantee they say your car is Fixed right, priced right, and right on time. Under the title Fixed right they say, «If your car isn’t fixed right when you pick it up, we’ll re-​perform the service at no additional cost.» I returned many times to complain about the bad brake job they did, and nothing happened. The brake job was never re-​performed, and they knew the pads were coming apart over a period of time when the brake job was still under warranty. Also, the service performed here is never RIGHT ON TIME.

I wouldn’t give them any Stars but 1 was the lowest. I called Tuesday Evening around 4 to see if I could drop of my tire to get it Patch. It was the Same tire they Patch a couple Months ago. They said they were too busy but I could drop it off and pick it up the next day. I got there around 5:30pm, dropped off my tire to Daniel. He wrote up the slip and said it would be done the next day at 4pm. I sent my Boyfriend today (2 Days from drop off), The tire was NOT DONE. Their reasoning was that it was lost in the shuffle. HOW do you lose a TIRE in your SHOP? I called and spoke to someone (RICK?) he said they dont have a Manager — Just a Service Manager (Daniel). Daniel was kind enough to apologize but I do not feel confident to do business with them anymore… I previously bought all 4 tires and done other services with them — even referred them Business. If you need service, tires.etc. DO NOT GO HERE. They are a bunch of unprofessional, disorganized Grease Monkeys. :(

It’s wonderful my car has been literally problem-​free ever since I have had my car mechanically maintained at Firestone since 2001: I bought my car brand new with 18 miles on the odometer; now, my car has 176,462 miles registered and it remains problem-​free! Why? The reason for my car remaining problem-​free is particularly due to regular 3,500 oil changes, maintaining tune-​ups, and yearly car inspections.

Unbelievable!!! Made an appt at 2pm for an oil change and mgr. tell me that it’s going to be a few hours before they can get to my car. That defeats the purpose of making an appt. Terrible first time experience and will NOT recommend this place to anyone!