Colleen and Barbara are SO helpful. Our Dux bed was purchased there in 2004. We have loved the bed, but it was getting a little out of sorts, so I sent them an email asking for suggestions. They sent me back a super helpful, detailed email reminding how the bed is assembled and how to restore and how to check it to make sure all the parts are still working properly. With about an hour or so of taking it apart, following their detailed instructions, I was able to restore the function of our beloved Dux bed. This is GREAT customer service. Based on this, and our many years of happy sleeping on our Dux bed, I can’t recommend them highly enough. Sure, their beds and linens are«expensive», but worth every penny! Ten years plus after purchase and they still provided an awesome experience!
Maxine B.
Évaluation du lieu : 5 San Rafael, CA
The ladies, Colleen and Barbara, that work at this store are extremely helpful. I went in there looking for linens as I have another major brand bed and was not looking to replace my mattress. But I did need linens and ended up purchasing from them, not just once, but twice and I am extremely satisfied with the quality of the linens and their knowledge in helping me pick out the right ones that would fit my bed, look beautiful and be soft, luxurious and durable. I am very satisfied. I will definitely return to replace my duvet which also needs replacing! I trust them completely and am pleased to give them my business.