Geno’s Giant Slice

I often come here for pizza and wings, but tonight I was really impressed. I accidentally picked up the wrong pizza, but didn’t notice until I got home. I drove back, and the chef saw me come in and before I could even ask for a new pizza etc he told me that he’d noticed the mistake just after I left and tried to call me, but they didn’t have a number for me– and then he immediately said he’d start making me a new pizza and even refunded me for the inconvenience. I loved that I didn’t have any issues getting the new pizza, and I really appreciated that they went so far as to give me my money back. I’ve never had a bad experience here, and this definitely solidifies it as a place I’ll keep coming back to.

I only do reviews in the case of amazing service/​products or the opposite. In the case of Geno’s Copper Basin it is the opposite.
Let’s call a spade a spade… The special is $ 5 Large, which dozens of chains do. In this case you get what you pay for. Sometimes it is overcooked and sometimes swimming in grease. The one thing they lack is any sort of consistency.
Enough about the pizza, what genuinely sets Geno’s Copper Basin apart from the competition is the deplorable customer service. That epically poor customer service also comes with a staff that is tragically inept. Simple requests are a waste of your time because they almost never manage to get them correct. They messed up my order yet again today and I called in to discuss with a manager. The young lady who answered was completely indignant about it. My issue was not a major one, simply a request that they cut the thin crust pie style not in squares. The employee told me (after speaking to a manager) there was nothing she could do because I don’t pay for cutting and any special requests are a courtesy. She went on to say if it was not cut the way I expected then she can not «help it» because that is how they normally cut it. She finished by saying maybe I should have it put on my account so they will see it. I have asked to have it notated on my account which I have been told multiple times it has been.
I will say in the past there have been mangers who have taken responsibility for the error and were apologetic but not today.
If you are just looking for cheap (both in price and quality) pizza and you are a very patient person that can overlook 1star service this is the place for you.

I was craving a wizwit walked in took a good 5 min to get service, manager walked up to the counter and then walked away. When my wizwit came it was room temp. And raw onions last time I checked a wizwit has grilled onions portion for the price was not what you pay for.
The wife’s wizwit was cold and lacking in cheese save your money and stomach from this place.

Place is not good wait time is terrible and not so good on taste as the owners I feel sorry that they don’t have control with there help, I guess that’s the reason why it sucks they are never there to watch Quality and the staff acts like you should kiss there ass, as long I remember the customer should be one getting treated with respect, I have gave them more then enough chances, I only wish that we could give a negative stars as this is what this place deserves!!! Please all be aware !!

I tried this place twice, the service is horrible. They are too busy bullshitting to tend to the customers. The second time I ordered and they completely forgot about me and did not start my pizza until I asked about it 25 minutes later. I tried to contact management but no reply. Will not return.

Just ordered a pizza at 8:25 for delivery. I live 1.9 miles from the restaurant and it is now 10:11 and STILL don’t have my pizza. It was for a little girl sleepover. Thank you Geno’s, really appreciate it. I have news for you dickheads. I’m a barber here in San Tan Valley, EVERY PERSON THAT WALKS IN THE DOOR, is going to here a looong character assassination of your business. And you know what? I will not stop EVER. Every person that mentions food in any manner FOREVER, is going to hear what you guys did. I hope you’re proud. Btw, it’s now 10:20, WE NEVER GOT THE PIZZA.

If you want your pizza smelling like vape or cigarette smoke (not certain which one he was smoking) then by all means order delivery. Some employee driving the white beat to hell Toyota Camry with the shocker sticker was puffing his smoke all over his deliveries. NASTY F’N NASTY!!!

This place does a great job! The pizza is super fast and easy, perfect for last minute dinner or entertainment. The wings are pretty good too! Service is always really friendly and the staff are quick to help you. Their new manager and area manager care about their customers and live what they do!

I have never wrote a review before but after tonight and the frustration I decided to warn others. This place is a joke my daughter ordered cheese cake simple right wrong it took them 1 & ½ hours and 20 minutes of directing the delivery driver to our house and finally when they found the house they treated her very poorly. I didn’t realize this until after he left or it would have been settled right then and there but when I found out what happened we called the manager to complain only to be put on hold for another 10 minutes. If your in the mood to get very angry I recommend ordering from here but if not try another option.

Normally I love the pizza I get here. However, I ordered a thin crust pizza and it came out as thick as paper almost and oddly cut, some pieces were burnt and the whole pizza was super crunchy and unappetizing. The saddest feeling ever is expecting a good pizza but then you open the box and it is horrid. I also ordered hot wings and they hardly had any sauce and they were super dry. The only decent thing I purchased was the cheese bread.

First of all, the pizza is vastly overpriced for what you get. This is about equal in quality to a Peter Piper Pizza or Chuck E Cheese pizza.
Second, the delivery time for 2 large pizzas was around an hour and a half. Luckily, our pizzas were warm upon arrival (not hot). I really feel for the other reviewers who waited this long only to get cold pizza.
Needless to say, we will not order from Geno’s again. The pizza quality isn’t worth the price and the delivery times are absurd.

Well the food is great when you dine in but a 2 HOUR Delivery time is stupid! Need to fix that or they will loose buisness from me. When other places get you the food within 45 mins why would I order from you?

Great service very fast, the employees are amazing and very helpful. When I looked at the Unilocal reviews I felt like I needed to decide for myself but once I arrived I notice the place wasn’t too busy and very clean so I would recommend this place to friends and family. Thanks guys

I really tried to like these guys. When they first opened their NY style was very close to what I was use to back east, but the last three orders were badly burnt. Plus they weren’t done on time as previously stated.

My cheese fries and wings were cold because the kids left to run the place were playing around a lot… I can’t get over how they reached over the counter and started playing with the dough… I asked for extra cheese and she forgot… I was tired after waiting an hour for two cheese fries two wings and two pizzas… I hope the manager sees this!

#Done
After 3 unsuccessful completely unsatisfying experiences having pizza delivered I’m f’n done with these guys. Delivery times are always at least an hour.
The pizzas arrive cold.
After speaking with the manager twice now, he guaranteed my pizzas next time would be hot. So last night I decided against my better judgement and decided to give it another go around.
This time the pizzas were actually hot, but a tad doughy, super super thin, (thinner than normal), greasy greasy greasy, and whoever cut the pizza made no effort to make sure they cut all the way through.
It was completely disgusting.
The manager said something that sticks out…“You’re on the outer boundary of our delivery area so that’s why they’re cold.” Hmmmm… Barros is in your same parking lot and they get it right every time with the same delivery times sometimes, but then again they serve quality pizza smh
Well, farewell geno’s, from now on when I want ghetto ass pizza I’ll call those idiots at Hungry Howie’s.

I can’t believe the owner allows such childish, incompetent employees to run their business! The food is decent… not good, but decent. The only reason we even order from here is because knowone else delivers to our neighborhood! Every time we’ve gotten a delivery it takes over 2 hours and we only live 12 minutes away! It’s ridiculous and I’m sorry to say I’d rather go hungry then to spend another penny in this Establishment! Barros is the way to go or Oregano’s if your out and about!

Third time’s a charm?
We ordered from Geno’s again tonight, even though our past experiences haven’t been very positive. I went to a party a few weeks ago, and they had Geno’s from this location so I figured they might have new management or something because the pizza was great!
When I called this location, they informed me they don’t deliver to my house. They said I had to call the Queen Creek location. Now mind you I’m in Johnson Ranch and this location is in Copper Basin, literally less than 3 miles up the road. So I call the QC location and they tell me I need to order from Copper Basin.
The difference in the customer service was astounding. The QC location made a call TO the other location to let them know I was in their delivery area. The manager was very nice!
However, when I called back to the Copper Basin location, I was given the run around and had to argue about being in their delivery area.
They also charge $ 10 for a 10″ gluten-​free cheese pizza, which is kinda crazy.
I really, really wanted to be able to update my review to a 5 star… or at least 3 or 4 stars… but they’ve proven time and time again they don’t really care about customer service, unfortunately.
As you can see, I’ve left two reviews previously and they weren’t the best. However if you look at all of my other reviews (of other establishments), most are positive.

We have ordered delivery and eaten in here a few times now. No problems with delivery when we have had it. Eaten in a couple times too and it was good as well. All in all not bad for cheap pizza. Great mozzarella sticks and their ranch is really good. Will return.

We’ve ordered from Geno’s several times now and for the prices you pay it’s decent pizza for the price. I like the seasoned crust. My favorite choice here is The Italian — pepperoni, ham, salami and pepperoncinis.
Also, try ordering a Geno’s large pizza and throw some bacon on it (for you carnivores out there).
Wings are decent — not the best I’ve ever had, but not bad. I like the hot and hot bbq the best. Wife likes the garlic parmesan wings.
Next time around I will probably try one if their toasted subs. The Italian and Steak & Cheese sound pretty good.
When you call in an order, a lot of times they will give you the coupon discount or tell you about the monthly special, even if you don’t know about them.
I had to downgrade my rating for Geno’s since I wrote my first review because of two experiences that I had picking up orders. On one trip to get our pizza we found that it had apparently been sitting there for quite some time — much earlier than we were told, so basically we had slightly warmed pizza. Last week it happened again, except this time I walked in to pickup at the time they indicated it would be ready and was told our pizzas should ready in another 5 – 10 more minutes. After waiting 15, I asked someone, figuring our order might have been lost. What they discovered was that our order had been ready all along on the waiting rack and they missed it. So once again slightly warmed pizza.
Update: ordered some sandwiches this time instead of pizza. Got home and discovered that 2 of the 3 sandwiches we ordered were the wrong ones. They clearly have a problem and can’t seem to get their act together. Downgrading to one star — I’ve had enough.