Bridal Expressions

You know how you have these little expectations of how your wedding dress shopping is going to go? This store absolutely shattered it. My little brother could have done a better job at helping me find a dress.
This place has a huge selection of dresses, which is the only reason I gave them an extra star. Otherwise, I was very disappointed with how my appointment went. The lady had me grab some dresses off the rack, and then came in and out of my room to help me zip them up. No other feedback really. There were no other people in the store, except three different employees, but they all decided to congregate at the front desk and chat while my friend and I were trying to figure out details about the dresses.
The lighting is very dim in the store, and the dresses (both prom and wedding) are shoved up around the store. Basically? Don’t go here. My first wedding dress experience was ruined and I hope some other store will be able to restore my hopes for finding my dream dress. No investment from employees = No purchase from me or any other girl who walks in this store.

They have dresses that are 50% off which is a lie, they just don’t include a sash into a dress price and charge extra for a new sash. When I called the store to talk to them about it, the manager didn’t really care and told me to being the dress back by next day knowing I am working and can’t do that. Very poor customer service.

Where do I begin? I’ll start with the sales staff. I’ve been there twice, once on a busy Saturday and once on a very slow Monday, 4 months apart were my visits. I have to say I was not impressed with any of the sales staff either times. Simple things such as dress code needs to be improved. The staff wears jeans and worn out/​tired t-​shirts and canvas shoes. They are supposed to be selling beautiful dresses for proms and weddings and look like they could work in an ice cream shop. They need to up their dress code for the employees as it sets the tone for disappointment instead of selling you your dream day. Simple things like that are easy to fix. I’ve never walked into a bridal store before with employees in such a dressed down manner. It is shocking. David’s Bridal employees wear all black and blazers and look way more the part this place ever will.
Both times I was there, the older woman with brown hair had no clue what she was doing and had to rely heavily on the younger girls working with her. I feel bad for them having to carry her all the time. She can’t use the computer system, find dresses in the back (took her 20 minutes to find a pre-​ordered dress, going up to the front with the wrong dress, fumbling on computer system, asking my name again and color of dress until thankfully another sales person helped her). While I waited for 20 minutes or more for her to find the dress I stood at the front and observed the disaster before me.
Here goes… A group of women walked in looking for a wedding dress under $ 500. The sales person was spacing out dresses on a rack and kept yelling over to the MOB and Bride about the dresses and which ones were off the rack, all while spacing the dress. She didn’t stop what she was doing and go over to the group and explain things, ask about the wedding and do anything official or remotely helpful. I was appalled. It was like observing someone shopping at a yard sale. Observation #2. I had time to observe more as this is after the older woman came over with the wrong dress and went to closet of the black abyss to find mine… srsly, how big is that area and how messed up is that dress filing system? So second thing. A girl was trying on bridesmaid dresses and she was in the fitting area. She couldn’t zip up the dresses and was desperately looking around for a sales person to lace/​zip up dresses and assist her like a bridal shop should do. No one was around. One sales person was just doing something non-​urgent on the computer, the other one was spacing those dresses and the other was lost in the black hole of looking for my dress. The girl was so frustrated and they lost a sale in just ignoring her. I wanted to point out that she needed help as it was so obvious (face palm).
So my bridesmaid dress comes back from the black hole abyss of that closet and before I try it on I notice the small strap that holds the ribbon in place around the middle is torn. So they have to sew the brand new dress before I try it on, right at the front desk. All the while they are fumbling and drop the shall on the ground and don’t even notice. I pointed out they dropped it as I was afraid someone was going to step on it (As there were 2 people behind that desk doing much of nothing) and was met with a snappy response of ‘its just the shall!’. I guess I shouldn’t have been upset you were dropping things on the ground and not noticing it. Um, what? I was so upset I had to give that shop any of my money and would have walked out if I could. I would NEVER recommend this place to anyone. I think David’s Bridal gives more customer support and overall bridal experience than this place ever could. DISASTER… The owner needs to revamp this shop/​staff and do some serious training and overhaul. Such a low-​class place. Ugh.

I had such a great experience here yesterday shopping for a wedding dress. In Utah for just a few days, I stopped by without an appointment. They fit me in within a few minutes on a prom-​busy Saturday afternoon. They gave me great attention, help, and suggestions. I walked out having bought a gorgeous, reasonably priced bridal gown! Since I love out of state, I was able to get it tax free with free shipping to my home. They have an amazing selection. So many gorgeous dresses. I highly recommend buying your gown here!

Went here to shop with my sister for her wedding dress. I was truly impressed with the selection. The lady who helped us, Brittany, made sure my sister was comfortable. She had an idea of what she wanted and Brittany delivered! Granted, it was the first place we stopped to look and sure enough, the first dress she tried was the one! She also tried many others. Had a great experience there and will probably recommend to my friends in the valley for their own weddings.
If you’re looking for lace, pearly, ornate, traditional, glamorous styles (both with and without sleeves), «this is the place».

I have mixed feelings about my experiences here. They are one of few shops around which carry prom dresses. They don’t require reservations, usually have enough employees to help, and have a HUGE selection.
BUT, they didn’t honor our budget limits and even though they said they wouldn’t sell the same dress that my daughter bought to another girl at her school for prom, they did! I was upset. They tried to soothe me by saying that my daughter’s dress was coral and the other dress was red so they looked very different (no!). Then they offered free earrings or 10% off our next purchase.
My daughters have bought several dresses here and like the store, so maybe I should get over my disappointments.

I am a bridesmaid in an upcoming wedding for a friend. Bridal Expressions was my friend’s third stop after two less than par wedding/​bridesmaid dress shopping experiences. Though I love her to death, my friend is pretty picky and can be very indecisive at times, but from the moment we walked in the door, we had a wonderful experience here. Chelsea was the associate who helped us and she was fantastic. My friend and Chelsea immediately clicked and within an hour we found the perfect wedding dress and bridesmaids dresses. They had beautiful dresses and I would definitely recommend Bridal Expressions, especially Chelsea.

I am getting married in April (very soon) and so I decided to shop for wedding dresses during a brief weekend I just spent in Utah.
The first store I walked into was Bridal Expressions and it was the decision I ever made! I gave them two words to describe what I wanted and they picked my «yes» dress out immediately. I fell in love once I tried it on… it was what I wanted, what looked best on me and what I could afford!
I kept shopping just in case and they had the best service of any of the places I visited! They wet so kind and helpful despite some trauma they were experiencing that day.
Oh, and I can’t forget to mention how they were willing and able to work with me living and getting married way out in CA.
Go there, you won’t regret it!

My friend was looking for a wedding dress and this was our first stop. The old lay that helped us had a HORRIBLE attitude. Almost all the dresses my friend tried on were broken so we had to hold them shut while she looked in the mirror. We found a dress that she loved but the zipper was broken so she couldn’t get the full affect. She went to another shop and found the same dress and bought it there.
They have really great prom dresses but doubt they will be around for long.

This was the first stop on my wedding dress shopping experience. This store was open at great hours (after 5 pm), did not require an appointment (another plus) and had some of the nicest and most professional employees that I worked with. I found two dresses that I liked and they worked hard to let me try them on a couple of times. Chelsea was the person I worked with and she had a great personality and professionalism. This place is worth a stop on your wedding shop adventure.