Starbucks

It was like any other Starbucks. The service was okay. We arrived to a clean, new place, except for the restroom which was quite smelly and the trash can is overflowing. This Starbucks has also gotten my order wrong a few times. The food and drinks taste amazing, but the service could be improved. They also forgot my blueberry scone. I have also been here when they were out of chocolate milk (my personal favorite). They are out of almost every food and the gift card I was planning to give as a gift! The condiment table was extremely messy and again the trash was overflowing. The toilet did not work the first few times I attempted to flush it. I am extremely disappointed, Howard Shultz. Again, the food and drinks taste amazing, but I am disappointed with the customer service, cleanliness, and lack of music. Thank you

Lately they have been taking forever in the drive thru. There will be only 1 car ahead of me and I will wait a good 5 – 10 minutes before even approaching the window. No one inside. As I’m approaching I can see he just started my drink. He had 10 minutes? I worked at a coffee shop so I know he’s just taking his time. It’s been happening so much here. They don’t know how to multi task. Get a better staff seriously.

Always great service been coming here for years and always love the coffee and the employees!!! Best Starbucks I have ever been to by far! I have had really good experiences here some of the employees know me and my family by name! It’s great

First of all, I love Starbucks. I use their app almost daily, I am a huge coffee addict. However my experience was so bad at this drive thru today that I am compelled to write this review. My boyfriend and I waited in the drive thru for over 30 minutes for 2 Frappucinnos. There were four cars ahead of us and I thought they may have been short handed but when we finally got to the window, there were 5 people inside working. There was no apology for making us wait forever– there was nothing. I know things can get crazy and crap happens but Starbucks is normally so professional and on top of things. I definitely won’t go back to this location agin.

The outside of this particular Starbucks looks like a diner but inside looks like a typical Starbucks. Very clean and welcoming. The staff here were all very prompt and nice and made my drinks exactly how I wanted them.

Time and date of Incident:10/17/2015, around 1:45 — 2:00pm
I went to the Starbucks on Sandy, UT with four of my friends and ordered an iced venti green tea soy latte. Upon receipt of my drink, I noticed that they made a wrong order and I notified the lady, a caucasian female with blond hair and slim in stature, about the error. She then very rudely pointed me towards the direction of the cashier and said that I need to talk to the lady who put in my order because she placed the order wrong. I told her that she was very rude but she rolled her eyes at me. The cashier, who turned out to be the manager, then put in the right order for me. When my order was done, the caucasian lady who made my first drink, then slammed my drink on the counter. That was the last straw and I had to walk away from the store because I felt like I was about to explode and I didn’t want to make a scene. One of my friends, who was at the time waiting for her own drink, approached the manager and explained to her what happened. Instead of trying to appease us, the manager then defended the lady who made my drink and said, «well, she did make your drink, right?» and the lady who made my drink just rolled her eyes and smirked. I have worked in the restaurant/​hospitality industry for eight years, and I know for a fact that that is not how you treat your paying customers. The incident shows a lack of customer service training and poor selection of team members. I have been a Starbucks patron for the longest time and have been frequenting it across many countries, and never have I ever been treated so disrespectfully like that. This store just lost five customers and we will be spreading the word.

I wish I could give this Starbucks no stars. I paid ten dollars for the most overpriced breakfast and got literally nothing or of it. First off the employees were sour and bickering with one another while I waited for someone to acknowledge me and take my order. Then I ordered my drink and sandwich and waited patiently for them to make it. The employee that brought me my sandwich tossed it in the counter instead of handing it to me when I was standing right there. When I picked up my sandwich it fell out of the bag onto the floor and they all just stared at me. There’s four dollars down the drain. Then when I finally got my drink I went out to my car and my drink was made wrong. Seriously? A five dollar latte and you can’t bother to get it right. Maybe being from Seattle I’m used to better customer service from Starbucks but next time I’ll wait till I get to work to have my coffee. It’s free and the only shitty service I’ll get is my own.

I am giving a 4 star to this Starbucks outlet purely for their great tasting chai and excellent customer service. I was using their drive through and their cash register system was broken, so they offered my chai on them or for free and that to me was really nice of them

I’m not typically a Starbucks follower but honestly, this location kicks some serious ass! They have the nicest staff, they are efficient, and my order which is usually for 4+ people never gets messed up! You’re the bee knees Starbucks Sandy!

Slow service and my iced coffee was warm with like 4 ice cubes in it… Usually I enjoy this location

Closest to my house with the drive thru. Love that. But honestly, Starbucks closed at 6.30 on Sundays?

Drinks came out wrong. Asked again if they could be remade. They did so that was nice but still came out wrong. Super busy and I had told the cashier my name. He laughed at me and told my order back to me. Needless to say waited a little while… Even longer while and finally I figured out my drink were at the bar. Due to them being made with the wrong sizes I didn’t know.
Mentioned you should write people’s name on the cup to when you call. They simply smiled at me and ignored what I said and went on confusing people. Maybe not taking down names when there are 3 people on the store… But not when it’s full.

This Starbucks has become one of my regular ones even though it’s further from home and I felt compelled to update my prior review.
Why? Well even though many of my prior comments about the convenience of this location stand, what I’ve found to set it apart from other locations is the service, it is consistently great. Not only is it super friendly but they get the drink orders right first time every time.
Today due to having to wait a few minutes in the drive through we even got our drinks for free. That is customer service.
After some bad experiences at a location closer to home, this location is a refreshing experience.

Starbucks is always a great place for some good, quick drinks. This particular location always has friendly, helpful staff. I usually get white mochas or frapps, but if you aren’t sure what to get, they are more than happy to help you out with some awesome suggestions.
It can get pretty busy around lunchtime, whether you go inside or wait at the drive thru. Going inside is usually your better option if there’s a long car line.

Love this drive thru, if you get there about 8:00 its usually pretty quick to get your beverage. The staff always has a smile on their faces and are very friendly. I don’t much care for the inside because it is so small and the patio is right next to the drive thru. I always get an iced americano which is a great buy for your buck.

The architectural shape of this place is pretty neat compared to most Starbucks. It looks like it could have been (or maybe actually was) a diner at one point in it’s life. Aside from that, It’s more or less the same as a typical Starbucks. What didn’t really make sense to me was why they started cleaning the floor while there was still customers in the shop (at least 3 hours before closing time). Soap smell + coffee? Can’t say I enjoyed that.

This is the cutest Starbucks! It looks like a Twinkie from the outside. The baristas are always so nice and helpful. And now Starbucks serves awesome food. My friend got the spinach, tomato, mozzarella panini. She says it’s so good and I have to try it. It smelled amazing. This Starbucks also has a cute lounge area that would be great to go study with friends! I love the skinny vanilla latte. Very tasty.

I’m pretty sure this is the coolest little Starbucks I’ve been in. Let’s just call it my favorite. The outside looks kind of futuristic. It’s some interesting architecture. It also looks really small from the outside but it isn’t. The inside is divided up into 2 sections. One side looks like a regular Starbucks/​coffee shop. The other is like a lounge area. It has a nice long bench for small group gatherings and along the windows is bar type seating. The «lounge» area is nice and bright. I found the whole building very cozy.
To top it all off, the staff was fabulous. The nice gentlemen who took my order sang to me after kindly greeting me in Italian (btw…he’s not Italian). I went to Starbucks for a pick me up before study time and I got it. I’ll def be back to this location for more great experiences. :)

I love Starbucks, and I love this location. The people here are ALWAYS friendly! I have never had a problem with them being rude or anything. I think the drinks are better here then other locations I have gone to.
The drive thru is always super quick and the people taking your order are so nice. They talk to you like they are your best friends and are super excited that you are there.
I read a comment about it not being clean… and I am for one confused. I come here ALL the time as it’s down the street from work and I have never had a problem with how clean it it. It’s always clean when I go. I just love this location and I think everyone would too!

This morning I came in to get drinks for the whole office. I was greeted with a smile, as always, quickly helped, as always, and then, because I had so many drinks to carry, Philip offered to help me pack them out to my car. Starbucks is always awesome, but this location is better than most! Love!!!