Sprint Store

Guy was helpful with info about insurance for cracked screen. Chairs with no arms for waiting.

I’ve been into this store a few times and each time my wait has been over 45 minutes. The store seems empty and the employees have been with the same people the entire time. I understand that you need to build a relationship in order to sell or for customer service but please speed it up. I just needed to print out previous statements (locked account) and it always took me 45+ minutes to get them. I asked if they could just print them for me while in between customers but I was told to wait. I would’ve gone to another store but I was already here. Just speed things up and you won’t have so many angry customers.

If I could I would give the fuckin prick Chris zero stars! No one was in the whole store, he is texting while «working» and I had to repeat myself to him a number of times! Believe the other Unilocalers this place needs new management or sprint should just divest this particular store. Hell, he was in the middle of talking to me and some chicana walks in and asks for help, but instead of asking her to wait, he stops mid sentence while talking to me and starts addressing her in Spanish all the while I’m just standing there until he is done talking to her. So why am I waiting for him to help her if I came in first? Pinche Puto, your lack of customer service is the reason why you work at a dumbass phone shop and will never amount to anything besides being a fuckin ugly fat ass loser working retail.

Jenni was super helpful and understanding of my needs. Didn’t only hep me fine the perfect phone case but also helped my friend get a new phone. Great JOB Jenni keep up

No star in this store. Horrible customer service. I wanted to switch my plan today but I saw their worst customer service and return. I wonder how the sprint can make more customers?

This is by far the worst place I have ever been too! DO NOT… I REPEAT… DO NOT GO HERE!

Bad costumer service, I’ve been here 3 times, and every time it’s the same thing! The ads on Sprint say one thing and here, they come out with other thing! Every time end up driving to Costa Mesa Sprint Store cause at Bristol are «Unable» to help me. I came to the store hoping to get a better service, but always sucks! They seem to be pretty lazy to help the costumers.

When we first walked in no one greeted us we waited about 10 minutes to get help. Finally when we did get help this lady was not helpful nor did she act like she wanted to be there. There whole staff on a whole need to take a class in customer service. I don’t know how they’re still in service when most of there reviews are bad. I wish I got the lady’s name but I didn’t cause she never provided us with it.

Disappointed. This place actually HAD a few excellent sales guys who knew a lot about Sprint and they were very helpful. This store needs those guys back. Don’t waste your time coming to this Sprint store none of the employees know anything about sprint. It seems like they just don’t care and they’re customer service really sucks. The sales people here need more or better training and they need to get their facts right EVEN THE MANAGERS. I came in here yesterday and was (I’m not even kidding) their only customer. I was told I’d get helped out shortly, so I sat down and waited patiently, 3 sales people were standing in front of one of the computers chatting with eachother. Mmm I don’t know I want to say like 10 minutes later a sales girl finally asked what she could help me with, too bad she and the MANAGER didn’t know the correct answer and couldn’t help me. No stars! I’m done with this store.

Made an appointment when I got there 10 min early I checked in they told me 5 min while he finishes off with a customer. Ok so I sit and wait I had my husband and 2 kids so it was hard to miss or forget well 15 min go bye and people are getting help except me the one with the appointment some more people walk in and they get helped wtf finally I just get up and walk away my husband ask for the guys card and it turns out he is the manager!!!

Sprint now has sent me a monthly bill on the phones I returned the very same week. They are threatening to send me to collections unless I pay the monthly fee of $ 308.00 This is continued harassment as it took me over 6 hours on the phone to get this credit from them for services I did not even render. I do not recommend ever going to Sprint or believing in an Advertisement that states, We will cut your Verizon bill in half! IT IS A STRAIGHT OUTWARD LIE!

Super helpful man names Moises came through for us. The place is a little busy, but the workers are very nice and communicate with you as you wait what’s going on. Great service, he even called the repair store for me to set up our appointment.

Honestly they need some kind of Sign in service this guy is walking around helping everyone but me. And I was here before everyone. Including a blonde girl who is under 18 and he was totally flirting with and he’s wearing a wedding band. Get it together.
Jorge was very nice
But seriously just get an old school clip board. Cuz I’m not about to dye my hair blonde.

I have a funny story about this store. It’s located right by one of the biggest Apple stores in the world. I brought in my new unlocked iPhone 6+ to have my existing service transferred. I was told they did carry the nano SIM cards necessary. I was also (wrongly) told that this phone wouldn’t work on Sprint.
So I went right next door and activated it on T-​Mobile instead. They had nano SIMs in stock, and they didn’t even ask for my name.

Walked in and couldn’t even be helped. I understand that in some stores you put your name on a list for your turn and I asked every employee how to be helped. Their response. «We’re busy» I EFFING KNOW YOUR BUSY. BUT HOW TO I GET HELPED OR PUT ON A LIST TO BE HELPED? His response «it will be awhile»
T-​Mobile is pretty luck to have shitty neighbors like sprint. Cause I walked next door and bought a new phone and I new line.

It never fails, EVERY SINGLE time I come in there’s a wait and I end up leaving because it takes THAT long to be seen. Worst customer service EVER! Better off fixing your own issue online or calling in.

Oh Mi Oh Mi, I Came In To Return A Bad Usb IPhone Cable I Purchased From A Sprint Corporate Store and As Soon As I Walked In There 2 Employees Just Standing There Mad a Dogging all There Clients, And Just Because I Walk Up To Them 2 Get Some Costumer Service They Seen Me With A Cable In My Hand And First Thing They Said Was We Can’t Help You With That. I Said What? Yeah Very Sarcastic, They Said I’m not going to Exchange Your Cable. And I said why not? And they Said Because you don’t have the Receipt and You Don’t Have The Box. I Told Them I’m a Corporate Account And In the Last 10 Years I Never Had This Problem. Why is it that Now You Want to Basically Keep me out of your Store. Very Rude they respond is not our job to help you save your boxes. Then They wanted to grab my account all of sudden. Chris and Nelson just walked away. But when i first came in they claim to be both the Store Managers. Shame on Sprint for Hiring Idiots Like This ! Definitely Changing My Business to Another Carrier !!

Awful service, I won’t even call it customer service because I really don’t think they even know what that is. All of the sales reps have attitudes, know it alls and an «sol» attitude. They clearly don’t understand the concept of an appointment because they still make you wait forever. They didnt ask me what I was there for because then at the point when I walked in for my appointment I would have been told they didn’t have the phone I went in to purchase! I asked for him to call other stores and was given a heavy sigh before he pretended to call another store. Online sales is what I am going to do from now on!

Worse of the worse, Nasty service!
After they deleted an email I needed, the guy just walked away

My wife had an AWFUL experience here. We already had Sprint and just wanted to upgrade our plan. The rep Israel was disinterested and messed up the plan despite my wife asking him to confirm a bunch of times. Customer service told her to call that store and to cancel the phones and when she did the person on the phone was super rude to her and said that they could not do it essentially lying to her about it. We had to go to an entirely different store to get it fixed. Never really considered going on Unilocal before I go to a phone store but if you are and you are in luck because now you know to avoid this terrible store.