Safeway

I like my Safeway! I have lived in the area for a couple years and this is closed than the superstore down on West San Carlos. I like it, always has what I need

I can’t believe I’m giving a third one star review for this place but they deserve it not only did they not have lids for the soup but they didn’t make my sandwich right I asked for salami with swiss lettuce tomato onion bell pepper and olives they gave me lettuce, tomato, onion, pickles, banana peppers. No bell peppers and no olives. Not cool guys why do I even bother coming back. Oh I know why your right by my work. This safeway should have its entire staff replaced.

This grocery store is okay. I think it’s convenient because it’s located right beside the mall and if I need to do some last minute grocery shopping then I can stop by here. I’ve seen bigger Safeway grocery stores with more selection so I just like this place out of convenience.

Old neglected Safeway. You want to step out the second you see the inside. This Safeway is across the street from Santana Row which is ironic because Santana Row is so fancy and this is one of the worst Safeway’s around.
They have a decent selection of beers but everything else is just the bare minimum so you can finish your shopping here and not starve when you get home.

This Safeway has what you need at a Safeway, but it is older and has less selection of most products. It definitely is not up to par to its high-​end neighbors (Valley Fair mall and Santana Row) in terms of customer service and quality of products.
The lighting is weird (kind of dim and dreary, not bright and inviting like the newer remodeled stores) and it’s obvious that the signs around the store like «produce,» «deli» and such have been there for decades. The floor needs to be redone and is not as clean as it could be.
Cashiers don’t seem to greet you as cheerfully as the other locations.
Produce section is smaller than most Safeways and because it’s in less quantity, fruit and veggies don’t seem as fresh as the other locations I go to.
Overall, this Safeway needs a major remodeling job. I only go here because of the convenient location, otherwise I wouldn’t go.

I guess I don’t learn. Went back to the deli to get anything hot but this time I went right up to ask for help. The lady was washing dishes and told me to wait. She had a pile if dishes that she was working on and after grabbing the fourth one after telling me to wait, i decided to leave. I went to get some chips instead but the line was to long. I swung around to see if maybe she would pay attention to me this time. Nope there was a man waiting for her at the register while she was still washing dishes. I give this Safeway a 0. Management, train your employees to help customers. And people if its something like chips or sodas, go to CVS! They are much nicer and open another register if theres more than 3 people in line.

I’m cracking up reading these other reviews so I’ll write one too in hopes that there are people at some distant corporate Safeway land that are in charge of their own stores. Isn’t Safeway like «the» grocery chain of CA? I’m from Florida and not even in the ghetto of ghettos is there a Publix nearly this bad. I live across the street in Santana Row now, so unfortunately I come here everyday. 6pm grocery rush EVERY night, the most crowded time, and there is without fail only one or two open registers with dozens of people in line. An unimaginable amount of people waiting. And no one cares. No employee looks concerned and calls for backup. Other experiences: trying to get a pound of chicken meat and guy grabs a half a pound (pre cut) then he gets huffy and says «do you really need a pound» because he didn’t want to reach further for the rest. LOL. Intercom man gives 2 minute speech about customers stealing carts. Possibly the most disgusting bakery selection. No gluten free/​all natural section to be found. The bulk candy section hasn’t been restocked or cleaned in 2 months (seriously). Employees take the short bus to work. The non «club card» prices are ridiculous and not even real prices. Awful parking. Bums hanging around outside. I could go on…

I live pretty close to this Safeway and the short version of the story is: one of the most frustrating supermarkets I’ve been to.
It’s all about the check out. If you are in a rush, don’t come here. You will be in line for a LONG TIME.
It’s a large store, and it has a superior selection. But it you have to hang around for 25 minutes to check out who cares?
Ideas for improvement: self check out aisles, pulling shelving staff (the store has way more than I’ve seen at other stores) and putting them at registers and asking register staff to not engage in long conversation with each customer.

I came in for the prepared soup, I always get it for lunch. I like this location, it’s near my work. The store is always clean and I always get assisted by the same cashier, Vanessa, she is really friendly.

Old, dingy, long lines with no self-​checkout lanes. I just walked out after seeing 15 – 20 people waiting at each register. Checkout clerks move like they are underwater. Not the first time, but Never again.

Everything I step foot in this Safeway, I say «Never again»!
Being right across the street from Santana Row, you’d think this store would provide a huge opportunity. Here’s hoping renovate this store. If not, just put it out of its misery!

I like this place for the most part.
It seems like a ghost town, but that means there are fewer people to distract me from getting in and out of the store as fast as possible. Now I can shop in peace knowing that when I make my go-​to purchase consisting of a waffle donut, lotto ticket, Disaronno, and rubber gloves… no one really notices. No one really cares.

Please hire more people. It is a Saturday night and you have 2 cash registers open… The front of your store is a hot mess and you have tons of customers walking out because the check out lines are sooo long.
Get it together

Never thought i would have to right a review for a grocery store but enough is enough.
I go here only out of connivence because i live across the street but this store is so poorly run. They scam you with leaving the sales on but never honor them, they sell expired produce and meats, don’t tell you when your Safeway card doesn’t go through, and they do not have the staff to properly run this operation… i don’t know who’s in charge of this store but the district manager really needs to step in.

For being in the same parking lot as one of the more expensive, «fancier» malls in San Jose/​Santa Clara and being across from a shopping strip known for carrying exclusive designer lines (Santana Row), this Safeway needs to be greatly improved. The parking lot is small and cramped, which isn’t that big of a deal with the big picture. But the store is small, the produce is never fresh, and most of the employees are RUDE and will do their best to avoid eye contact if you’re seeking assistance.
Someone from corporate please take a hint from all these bad reviews and remodel this Safeway store. I suppose I’ve been spoiled by the beautiful Safeway on Branham Lane & Ross Ave. They have self-​checkout lines, organized shelves, FRESH produce all the time, and friendly/​helpful employees. Managers and corporate, maybe you guys should go there and take some notes. :)

The Stevens Creek Safeway is convenient but I don’t have much else positive to say about it. The trophy location next to Valley Fair and across from Santana Row deserves better and it should command better. This store is very tired. I’m amazed it is still open.

Like: staff so far the past few times I’ve been here have been nice.
Dislike: store is smaller and old compared to other locations.

Poor Safeway, someone forgot about you, didn’t they? It really is a shame since you’re located right across the street from some of San Jose’s fanciest retail shops…
I was not expecting such a rundown grocery store when I pulled into the parking lot. Sure, the reviews warned me, but all I needed to pick up was some beer and ice. Should’ve probably gone to BevMo down the way. Their booze selection was probably the highlight of this Safeway, as everything else looked so sad and neglected. Even the cashier seemed tired! Not to mention the bagger with his arm in a sling :(Queue the sad trombone music.
It feels like someone bought this particular location 15 years ago and made a conscious decision to either ignore it or never give it any love or attention. It’s like the redheaded stepchild of the Safeway family. Either that or the owner died years ago and whomever acquired it didn’t show up the day they read the last will and testament.
You get where I’m going with this review, right? Save yourself the trouble and go to another Safeway. Just trust me.

I am definitely partial to this Safeway! There is a lot of selection and the prices here seem to be lower that in the Safeway that is closer to my house. I love that they have more selection in terms of spices, «ethnic foods,» and the like. The produce here is also WAYYYYY better than the produce at the Safeway by my house.
They have a Starbucks conveniently located inside as well as a Wells Fargo… excuse mehhh??? I can get three errands done in ONE location!!! HUZZAH!

Adequate grocery store. Found most things to be overpriced– the fact that you’re advertising your «special deal» in produce as $ 2/​lb grapes is a little absurd. Sale prices look okay, but the best price is obviously the «buy 5» price– which, seriously, who needs five of anything? If that were a regular shopping habit, I’d probably be at Costco, not here.
Found what we needed, but didn’t see other things we’d stopped for– certain cuts of meat, a particular type of veggie, etc. Clearance rack in the produce section is oddly-​placed and poorly-​stocked but had some good deals: if you consider 15 cents off a box of brownie mix to be clearance…
Service was nice and friendly, so an extra star there. Though the cashier was completely clueless about how to get a membership card, which is awfully odd…