Fossil Store

I really do like this store. They carry a wide selection of goods and the staff is usually very receptive and courteous, but when I came in last weekend to return a Fossil watch that I had ordered off of Amazon, the manager (?) Evelyn was quite rude to me. She gave me a hard time with it, although I told her that I was fine with exchanging it for another watch of equal value, and she continued to be rather cold and standoffish. I spoke with another employee, Amber, who was much more polite and attentive.
All-​in-​all, it’s a fine Fossil store, but if I have to return anything else, I think I’ll go to a different location.

Diana and David you’re awesome I wanted to trade in a watch I didn’t like and then they traded it in and got me a better looking watch and a wallet and they were really nice about it I’d recommend this place to anyone go for it

I was barely introduced to the brand a couple of months ago, from a friend who bought an inexpensive bag weeks prior. I wanted to try a couple of reasonably inexpensive brands, and I have found a great gem right near the beach. The styles and quality of bags and accessories are great, with some being the perfect counterpart for work. The staff is friendly and very helpful. There are two stores really in the LA area, this one being the standout compared to the poor service found in its Hollywood store. I try to stop by every so often!

I went into the Fossil store because a handbag I purchased has a strap that is coming apart, and I bought the bag exactly one year ago. I told one of the employees about it and showed her the strap, and asked if they sold/​had straps and she said no… and just stared at me. She told me I could buy a new purse. I explained that I had bought it a year ago, and didn’t they have a one year warranty? Yes, you can give it to us with proof of purchase and we send it in and they’ll see if they can fix it. I said ok, I’ll try to find the receipt… I walked out of the store and found the receipt on my phone, brought it in and now all 4 store employees are standing around me staring at me while I ask about this… and they tell me that since I didn’t buy it at the Fossil store there was nothing they could do about it. So you’re saying a one year warranty on your product isn’t valid unless I bought it from this store? Right… doesn’t sound like good customer service to me (aka why would I ever buy another fossil product if they don’t uphold their own warranty).
I walk out of the store since they are no help, call Fossil customer service, and within 5 minutes they are shipping me a new strap for my purse. If you’re looking for service, this store is NOT the way to go.

Just walked in and bought some good things. Excellent customer service !

The biggest asset to this location is the helpful and friendly staff. My husband has been looking for the «perfect» front pocket wallet and I think I found it here. It was really cool that the sales guy had the EXACT one in his pocket! He pulled it out and showed me that it really can hold enough stuff and still fit in the front pocket.
Bye-​bye back pocket bulge! I’d definitely recommend this shop to any guy who needs a new wallet. They have SO many styles to suit any way you want to carry your stuff! Thank you!

Right next to Yankee Doodles & the Guess Store, this Fossil shop is located right in the heart of the 3^rd street promenade.
Staff: Lovely. Kind & helpful.
Environment: Gorgeous watches of all kinds line the walls. This place sells watches, wallets and purses of good quality.
TIP: Oh and if you have a Fossil watch from ANY location on Earth, it doesn’t matter where from, you can get it sized for 100% free. I bought mines off amazon and went here to get some links removed and they sized it twice! Awesome sauce. Coming back for an even better watch.